Enlarging your at-home workforce can have a significant impact on IT architecture, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Southfield organization to pick the right tools and follow best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Southfield, Michigan businesses to succeed with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

IP Voice Solutions for Teleworkers
Expanding the business phone system to accommodate remote users is critical to maintaining an effective work-at-home solution. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or maintain a telecommuter VoIP service that delivers the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses tune their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed across the network. Unified Communications Manager supports other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM expertise, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to support these VoIP solutions and deliver as-needed integration and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Southfield, Michigan business, phone 1-800-993-9400 or refer to Contact Progent.