Immediate Online Support for Southfield Computer Systems
Fast Phone Help for Southfield SystemsFor companies in Southfield or anywhere in Michigan, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage because they have the practical background and have access to the advanced tools needed to resolve most network problems quickly. This reduces direct expenses since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many remote service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid situations where fast fixes somehow end up as major invoices. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your company's computer system without breaching network security.

Progent's powerful technical support reporting system stores detailed documentation describing all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance delivered to each client by any Progent engineer. This database of anomalies and solutions is organized as a conveniently retrievable support database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical databases and permit priority response from vendors' in-house support staff so Progent's online consulting specialists can find the best solutions quickly.

Remote support offered by Progent to customers in Southfield and anywhere in the state of Michigan include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight line of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or improving your current organization, evaluating or modifying Help Desk application software to meet the particular demands of your business, or providing occasional phone support personnel to reinforce your existing Call Center resources to deal with demanding situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts provides your computer users in Southfield or anywhere in the state of Michigan quick assistance from a dependable technical support resource with extensive background delivering telephone-based consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant driver of business performance, and Progent's aim is to resolve rather than simply annotate IT issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Southfield, or anywhere in the state of Michigan, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive and automated. By spotting possible issues before they result in network outages, system monitoring can avoid stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a mix of platforms.
How Your Southfield Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Southfield or throughout the state of Michigan, Progent's online network support specialists can deliver expert and economical IT support the instant your company has to have it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Southfield business relies on a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to fix unexpected network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Southfield
Progent's remote IT consulting services allow your Southfield company to experience the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your network will acquire greater strategic value by becoming more available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most offices in Southfield or anywhere in Michigan, nearby network service providers, whether consisting of independent consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, major troubles may occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service people. In these instances, Progent's on-call support professionals offer an easy, quick, and affordable way to supplement your local resources and to pass on useful information to improve your ability to resolve future issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance service people have smaller internal costs than big support firms and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of reserve help may require your company to go without help during an IT crisis. As your company grows, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your network is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and scalability problems can impede the productivity of the business. These badly designed systems need proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to offer the solid foundation to handle current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical training to navigate through an increasingly complicated array of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a network engineer who is trying to sell a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.