Fast and Affordable Online Technical Support for Southfield Information Networks
Immediate Online Help for Southfield NetworksFor companies located in Southfield or anywhere in the state of Michigan, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide excellent value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. This lowers direct expenses since service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike many remote service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where fast fixes somehow turn into big bills. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes which permit the highest degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to connect to your environment without compromising corporate security.

Progent's powerful customer support database system includes thorough records for the support that Progent's customers have been provided. Progent's team engineers have access to the records of all help rendered to every Progent client by every consultant. This database of trouble tickets and solutions is stored as a quickly retrievable internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online service experts are able to come up with the best resolutions quickly.

Online services provided by Progent to customers in Southfield and anywhere in the state of Michigan include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the resources to build and maintain an internal Call Center but who require fast response from an effective Call Center with professional telephone support plus the ability to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the toughest technical challenges, or be available in those circumstances when your other support engineers are too busy.

    Progent's Call Center staff of veteran network professionals offers your clients in Southfield or anywhere in the state of Michigan instant access to an effective network service resource with years of experience delivering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company performance, and Progent's goal is to solve instead of merely report IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Southfield, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your network support is proactive rather than reactive. By spotting possible trouble spots before they evolve into downtime, system monitoring can ward off stressful and costly network crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of OS platforms.
How Your Southfield Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Southfield or throughout the state of Michigan, Progent's phone-based network support engineers can deliver effective and affordable system help the moment your business needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve computer problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Southfield company has a local freelance support technician or employs a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to deal with unexpected system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Southfield
Progent's online IT consulting services enable your Southfield business to enjoy the benefits of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by being more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most organizations in Southfield and throughout Michigan, nearby network support resources, whether made up of outside consultants or an in-house maintenance staff, can take care of the majority of network issues. However, IT crises may occur when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support people. In these cases, Progent's online support professionals offer an easy, fast, and affordable way to supplement your regular resources and to transfer valuable information to improve your capability to resolve future problems in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. While freelance service people have less internal costs than larger support companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an emergency. As your network expands, system unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system is always available.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often begin with an information system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These badly designed environments require careful analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture able to provide the solid foundation to handle current business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need advice and technical training to navigate through an ever more complicated array of technology alternatives available for accelerating business success and enhancing productivity. They do not need a network engineer who is trying to sell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.