Fast and Affordable Remote Support for Southfield Michigan Computer Networks
Fast Remote Support for Southfield NetworksFor organizations located in Southfield Michigan, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct costs since solutions use up minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast solutions somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes which permit the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to interface to your company's computer system without compromising corporate security.

Progent's advanced technical support database application stores comprehensive histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support rendered to every Progent customer by every Progent engineer. This database of issues and responses is stored as a conveniently searchable proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online service experts are able to come up with optimal solutions quickly.

Remote support services available from Progent to customers in Southfield Michigan include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk staff of veteran network professionals offers your clients in Southfield Michigan quick communication with an efficient technical support group with extensive background delivering phone help and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a solid contributor to business performance, and Progent's intent is to resolve instead of merely annotate technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply online professional engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Southfield Michigan remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By exposing emerging issues before they evolve into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a mix of platforms.
How Your Southfield Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Southfield Michigan, Progent's phone-based computer support engineers can deliver expert and affordable system help the instant your organization has to have it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Southfield company relies on a regular freelance consultant or employs a full time IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Southfield Michigan
Progent's remote technical help services enable your Southfield business to have the advantages of timely, world-class network support without the cost of maintaining a full-time IT staff. Your network will acquire added business worth by being more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most organizations in Southfield Michigan, nearby computer service providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of typical network issues. On the other hand, serious problems may strike when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's online service specialists give you an easy, fast, and budget-friendly solution to augment your regular help and to transfer valuable information to improve your ability to handle future issues locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses commonly depend on independent freelance service providers. While independent service people carry less internal costs than larger service organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses typically begin with an information system created on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. These badly built systems require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can offer the stable foundation to handle current business requirements and ease future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complex maze of technology options available for accelerating business success and improving productivity. They do not need a network engineer who is trying to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



An index of content::

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and repairing SCOM environments and can provide organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to assist you to fix serious problems detected by Microsoft SCOM 2012.

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    Progent's Citrix-certified experts can assist you to design, implement, manage, and support a virtualized Windows application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for delivering server and client-side applications, and Progent's remote datacenter support consultants can help you to manage and maintain a remote datacenter that offers high availability, enhanced security, and rapid disaster recovery.

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    Progent's expertise providing Microsoft .NET support and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create specialized line-of-business applications and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to create reports that let you track your business more effectively, transforming uncooked data into useful understanding of your company and customers.

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