Fast and Affordable Remote Support for Southfield Michigan Computer Networks
For organizations located in Southfield Michigan, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct costs since solutions use up minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast solutions somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes which permit the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to interface to your company's computer system without compromising corporate security.
Progent's advanced technical support database application stores comprehensive histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support rendered to every Progent customer by every Progent engineer. This database of issues and responses is stored as a conveniently searchable proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online service experts are able to come up with optimal solutions quickly.
Remote support services available from Progent to customers in Southfield Michigan include:
Authorized Windows Experts
Progent's Microsoft-premier online support experts offer computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to assist you business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies a person's network technology skills at the expert level. CCIEs know how to resolve even the most complex issues associated with network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise enables them to find solutions for problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your computer system via advanced remote troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure devices. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity experts offer a range of security solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to recuperate quickly following a serious penetration. Security services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent offers advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a broad spectrum of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Southfield Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of veteran network professionals offers your clients in Southfield Michigan quick communication with an efficient technical support group with extensive background delivering phone help and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a solid contributor to business performance, and Progent's intent is to resolve instead of merely annotate technical problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply online professional engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Southfield Michigan remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By exposing emerging issues before they evolve into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a mix of platforms.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Southfield Michigan, Progent's phone-based computer support engineers can deliver expert and affordable system help the instant your organization has to have it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service visits.
Even if your Southfield company relies on a regular freelance consultant or employs a full time IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Offices in Southfield Michigan
Progent's remote technical help services enable your Southfield business to have the advantages of timely, world-class network support without the cost of maintaining a full-time IT staff. Your network will acquire added business worth by being more available, productive, and secure. Advantages to your business include:
- Convenient virtual expansion of your local support resources
For most organizations in Southfield Michigan, nearby computer service providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of typical network issues. On the other hand, serious problems may strike when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's online service specialists give you an easy, fast, and budget-friendly solution to augment your regular help and to transfer valuable information to improve your ability to handle future issues locally.
- Less Reliance on Individual Consultants
For IT support, smaller businesses commonly depend on independent freelance service providers. While independent service people carry less internal costs than larger service organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system is always up and running.
- Build a Solid Basis for Smooth Expansion
Businesses typically begin with an information system created on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. These badly built systems require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can offer the stable foundation to handle current business requirements and ease future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller companies need guidance and technical education to negotiate an increasingly complex maze of technology options available for accelerating business success and improving productivity. They do not need a network engineer who is trying to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every consultant to every client. The practice of documenting and archiving service activity results in more effective support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.