Fast Remote Troubleshooting for Southfield Computer Systems
Immediate Online Help for Southfield SystemsFor organizations located in Southfield or anywhere in Michigan, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to resolve most information system problems rapidly. This reduces direct costs because service calls require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. In contrast to many online service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where quick fixes somehow end up as major bills. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to connect to your computer system without compromising corporate security.

Progent's sophisticated customer support reporting application keeps thorough histories of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of all help delivered to each Progent customer by every Progent consultant. This database of anomalies and resolutions is structured as a readily searchable support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's online service experts can find the most efficient resolutions in the least time.

Remote technical support services offered by Progent to clients in Southfield and throughout the state of Michigan include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the budget to support an internal Help Desk but who need quick communication with a reliable Help Desk Call Center with proficient phone assistance plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless supplement to your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex network problems, or be ready in hectic instances when your other resources are overwhelmed.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your workers in Southfield or anywhere in the state of Michigan rapid communication with a reliable network service group with years of background providing phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a significant contributor to company performance, and Progent's target is to resolve instead of merely track network issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Southfield, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By detecting possible issues before they expand into crashes, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of platforms.
How Your Southfield Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Southfield or throughout the state of Michigan, Progent's online computer support specialists are ready to deliver effective and cost-effective IT help the instant your company has to have it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Southfield organization has a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the knowledge to address unexpected system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Southfield
Progent's online IT consulting services enable your Southfield business to realize the benefits of timely, world-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic value by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most businesses in Southfield and throughout Michigan, local network support providers, whether made up of independent consultants or an internal maintenance staff, can solve the majority of network issues. However, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service people. In these cases, Progent's on-call support experts give you an easy, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to resolve future issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies often depend on individual freelance service providers. While independent service people have less internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an emergency. As your company grows, system downtime and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system remains up and running.

  • Create a Solid Basis for Smooth Growth
    Companies typically begin with an IT system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. These badly designed environments need proper assessment, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure that can offer the stable foundation to meet current business demands and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving productivity. Businesses hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.