Fast Online Troubleshooting for Southfield Computer Networks
For organizations in Southfield or anywhere in the state of Michigan, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage because they possess the real-world background and are equipped with the advanced technology necessary to solve most network problems rapidly. This lowers immediate costs since service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike many remote service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where fast solutions manage to end up as substantial invoices. Progent's skill at handling problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes that permit the maximum degree of effectiveness for online help and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to communicate with your environment without breaching corporate security.
Progent's powerful service database system includes extensive documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the history of services provided to every customer by every consultant. This database of issues and solutions is stored as a readily retrievable internal database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote consulting specialists can arrive at optimal solutions in the least time.
Online support provided by Progent to customers in Southfield and throughout the state of Michigan include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist your business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and certifies a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex problems occurring in network design, deployment, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to fix problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment by means of advanced remote support tools to perform fast, safe, and economical diagnosis and remediation.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading selection of connectivity products by offering consulting services such as:
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance experts can provide a variety of system protection services that can enhance the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recover quickly following a serious penetration. Security solutions available from Progent include: thorough network security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; defending your email infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Southfield Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants provides your computer users in Southfield or anywhere in the state of Michigan rapid assistance from a reliable support group with years of background offering telephone-based help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a solid driver of company performance, and Progent's goal is to resolve rather than simply document IT problems.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff can supply online advanced engineering expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Southfield, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they expand into downtime, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Southfield or throughout the state of Michigan, Progent's phone-based network support engineers can deliver effective and cost-effective IT support whenever your organization has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Southfield company deals with a regular independent consultant or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden network crises or especially challenging integration projects.
Features of Progent's Remote Computer Support for Southfield
Progent's phone support, remote troubleshooting, network security expertise, and system management services offer companies in Southfield or anywhere in the state of Michigan unparalleled leverage for your IT budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can provide your company world class network support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Southfield and is also ideal for customers in geographic areas of Michigan that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone service and imposes no monthly retainer for services provided during normal business hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized specialists with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core support offerings include system integration, Microsoft Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that match the specific needs of your business.
- Sophisticated Remote Access Software
Secure remote access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive onsite visit. Sophisticated remote connectivity tools and experienced engineers together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite support and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, refined remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the forefront of IT service, executing a wide variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just expert IT capability, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be tempted to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each client. The discipline of documenting and archiving service activity results in more efficient support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.