Enlarging your at-home workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Southlake organization to select the appropriate technologies and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Southlake, Texas organizations to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A fast, company-wide changeover to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's nationwide network of remote IT support specialists along with enterprise-class ticketing and follow-up software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit the status of their active tickets, enter information, and upload screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your business to expand your current Help Desk organization by sharing responsibilities for Support Desk services transparently between your regular IT support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading professional services automation tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to deliver world-class technical support to your at-home employees, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Southlake, Texas company, call 1-800-993-9400 or refer to Contact Progent.