Enlarging your at-home workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Southlake organization to select the appropriate technologies and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Southlake, Texas organizations to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, company-wide changeover to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote IT support specialists along with enterprise-class ticketing and follow-up software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit the status of their active tickets, enter information, and upload screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to expand your current Help Desk organization by sharing responsibilities for Support Desk services transparently between your regular IT support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading professional services automation tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to deliver world-class technical support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Southlake, Texas company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery strategy in case of an IT network disaster. Progent can show you how to create a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified engineers can also help you create an affordable, fault-tolerant system architecture that addresses reliability issues covering a broad array of network technologies and procedures.

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    Progent's Cisco-certified SIP infrastructure experts can help organizations of any size to plan, integrate, manage, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer cost-effective remote or on-premises expertise to assist businesses to move efficiently to an advanced unified communications network that delivers fast return on investment. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync for access to a SIP PSTN trunk.

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    Progent's Microsoft-certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and migration strategies, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT support, staff, develop a corporate-wide security plan, automate network management, help with creating applications, and build and validate a DR/BC plan.

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    Progent's Juniper Networks-authorized network engineer can assist you to design and deploy Juniper Firewall and VPN technology, optimize and support your infrastructure, and upgrade efficiently from discontinued equipment to current versions. Progent's Junos OS consultants can also offer expertise with Juniper's premier network control software to help you to streamline the administration and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you manage networks that include a mix of Juniper's software platforms.

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    Progent has over a decade of experience deploying, and supporting the core components that make up System Center and can assist you to design, configure, support, and fix your Microsoft System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can help your organization to upgrade to the current edition of System Center from a previous one or from a third-party IT management platform to deliver the benefits of enterprise-class provisioning, management automation, security, plus infrastructure and critical application availability and performance monitoring.

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  • Consultant Adaptive Security Device Manager
    Adaptive Security Device Manager Computer Consulting

    Progentís experienced Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to scalable enterprise-level products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security gaps.

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  • Southlake Remote Workers Video Conferencing Solutions Consulting Southlake Southlake-Grand Prairie, TX Offsite Workforce Consulting Services in Southlake - Voice/Video Conferencing Technology Consulting Experts
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  • Southlake-Bedford Offsite Workforce Consulting Services in Southlake - Collaboration Technology Consulting Services 24-7 At Home Workforce Consulting nearby Southlake - Collaboration Technology Expertise Southlake-Flower Mound, TX
  • Southlake-Coppell, Texas At Home Workforce Guidance near Southlake - Support Consulting Experts At Home Workers Southlake Consulting Services - Connectivity Consulting Experts
  • Southlake-Flower Mound Southlake Dynamics GP-Software Training Consultants MS Dynamics GP Supplier in Southlake - Installation Support Southlake TX
  • Southlake-Grapevine Information Technology Manager Southlake, Texas Support Firm
  • Southlake-Irving Work at Home Employees Southlake Consulting Experts - Backup/Recovery Systems Consulting Services Remote Workforce Expertise in Southlake - Backup/Recovery Solutions Expertise
  • Specialists OS X Online macOS Technical Support Technology Professional
  • Staffing for IT Service Organizations Southlake-Westlake IT Staffing for Computer Support Organizations Southlake-Euless, Texas
  • Sun Solaris Security Consultant Security Organization Solaris
  • Sun Solaris Upgrade Consultants Upgrade Help Solaris
  • Support and Integration Dynamics GP Software Development 24x7 Consultancy Dynamics GP Modifier

  • Apple MobileMe Support
    Consultant Services iPhone 5

    Progent's consultants offer Mac users a range of services such as desktop support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and Exchange Server help, network protection services, and custom education. Progent can help clients to migrate to macOS from OS X or earlier editions of OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also help you with Apple iPhone integration and Apple iPad management, or moving to Apple's iCloud services. For computer environments based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of designing, integrating and supporting a network environment that is available, safe, fast and aligned with your company's objectives.

  • Support and Setup Meraki MR52 Access Point Meraki CMX Support and Integration
  • Support and Setup Microsoft Windows 7 Windows 7 Integration Online Help
  • System Center 2016 and Exchange Integration On-site Technical Support System Center 2016 and SQL Server Support
  • Tech Expert Small Office Small Office Software Consultant
  • Technical Support Group Microsoft Office 2000 Network Installations Microsoft Office
  • Technology Professional Windows Mobile 7 Activesync Consultancy
  • Teleworker Services Computer Engineer Helpdesk for At Home Workers Professional
  • Teleworkers Southlake Expertise - Cloud Integration Technology Consulting Southlake-Irving Southlake-Coppell, TX At Home Workforce Southlake Consultants - Cloud Technology Consulting Experts
  • Top Malware Forensics Online Help Setup and Support ProSight Next Generation Endpoint Protection
  • At Home Workforce Southlake Assistance - Help Desk Augmentation Consulting and Support Services Southlake-Coppell
  • Top Microsoft CRM Outsourcing IT Consulting MS CRM
  • Top Microsoft Office 2003 Computer Support Microsoft Office Design

  • Colocation Setup and Support
    Colo IT Services

    For large organizations, Progent can leverage in-house IT groups by providing world-class background in supporting key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branch offices, Progent can perform as a seamless local supplement of enterprise IT management. Progentís enterprise support services include company-wide security, remote branch office support, system architecture, Sarbox conformance, project planning, and top-level support for multi-site office environments based on Enterprise Windows 2000. Progent can provide on-site consultants and technicians to assist with a site relocation or branch move, or a network architect to assist with building or using an Internet Data Center or co-location site.

  • Top Quality ProSight Private Cloud Hosting Services Consultant ProSight Virtual Hosting Consultants

  • iPhone and Skype for Business integration Technical Support Services
    iPhone and Skype for Business integration Technical Support Services

    Progent can provide affordable remote assistance to help your business to plan, configure, and troubleshoot any facet of your iPhone and Windows integration solution and is available for quick jobs to help you get past specific technical bottlenecks or long-term engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or support a resilient, protected and scalable network infrastructure that is best suited to your computing model. Progent also offers remote or onsite training to show you how to manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the business value of your IT network.

  • Southlake-Westlake, Texas Remote Workforce Southlake Consulting and Support Services - Help Desk Call Center Solutions Consulting Services
  • Top Rated Southlake Work at Home Employees Help Desk Call Center Augmentation Assistance Southlake-Bedford, Texas Best At Home Workforce Assistance in Southlake - Help Desk Call Center Solutions Guidance Southlake-Grand Prairie

  • Microsoft Expert ASP Integration Firm
    Web Commerce Reports

    If you want to update your production web site, create internal webs for applications such as human resources or worker training, design a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can supply talented and experienced web developers. Progent's experts can also show you how to design and maintain a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to support your web tools.

  • Top Rated Windows Server 2012 R2 Storage Spaces Network Consulting Windows Server 2012R2 Storage Spaces Integration Services

  • Online Windows Desktop Training Consulting Company
    Integration Company Online Office Word Training

    Progent provides customized online training for a range of desktop applications and operating systems such as Office and Office 365 Excel, Word, Publisher and Outlook plus Acrobat, Photoshop, Crystal Reports, and Windows 10. Online training offers the advantages of traditional in-person seminars, such as instant interaction between clients and trainers, but avoids the costs of transportation and the hassle of trying to accommodate the availability of multiple students. Offered to individuals or groups of all sizes, Progent's virtual instruction allows the teacher to run the seminar from a remote office and the clients can be dispersed throughout a campus or across the country. Virtual learning utilizes proven learning aids such as broadcast white boards, real-time questions, and collaborative desktops. Classes can be short and targeted to specific topics or longer in duration and wider in coverage.

  • UNIX Server Troubleshoot Expert After Hours Solaris Systems Engineer
  • Unified CM Remote Technical Support Unified Communications Manager Express Remote Support
  • Urgent Dynamics GP Software Development Information Technology Consulting Dynamics GP VBA Consultancy

  • Microsoft CRM Integration
    24/7 Accounting System Development

    Progent's application experts can provide advanced consulting, custom programming, deployment assistance, and webinar training for leading business applications that address key areas including ERP, financials, business reporting, web application design, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background providing high-level consulting support remotely, Progent can help small businesses anywhere in the U.S. to eliminate the time and expense related to travel and on-site activity without compromising the effectiveness of technical services.

  • Urgent Microsoft Certified Lync Server 2013 Back End Server Specialist 24 Hour Microsoft Lync 2013 Online Technical Support

  • Windows 10 Edge Professionals
    Windows 10 Edge Technology Consulting Services

    Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent include Return on Investment estimates, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter access, data and identity security, automated provisioning and management, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and end users, and post-migration technical help.

  • Video Conferencing Computer Consultants SCOPIA Video Conferencing Consulting Services
  • Virtual Server Services Server Consolidation Professional
  • 24 Hour Southlake At Home Workforce Help Desk Call Center Outsourcing Consulting and Support Services Southlake-Coppell, TX
  • WatchGuard Firewall Security Team 24/7 Security Audit Services WatchGuard Firebox Firewall
  • Windows SBS 2008 Consultants Microsoft SBS 2008 Professional
  • Windows Server 2012 R2 Network Engineers Windows Consulting Companies Southlake-Irving, TX
  • Windows Server 2012 Remote Technical Support Microsoft Expert Technology Consulting Services Windows Server 2012 R2
  • Windows Server 2012R2 Active Directory Consultancy 24-7 Professionals Windows Server 2012 R2 Active Directory
  • Wireless Link Outsourcing Outsourcing Android Integration
  • Work at Home Employees Consulting and Support Services - Southlake - IP Voice Solutions Consulting Southlake-Westlake Telecommuters Southlake Consulting Services - IP Voice Technology Assistance Southlake-Westlake, Texas
  • Work from Home Employees Consultants - Southlake - Integration Consulting Services Southlake Remote Workforce Infrastructure Consulting Experts Southlake-Irving
  • Xen Hypervisor Support and Integration Top Citrix Live Migration Consulting

  • Exchange 2013 Data Loss Prevention Integration
    Microsoft Certified Expert Exchange 2013 Performance Tuning Remote Troubleshooting

    Microsoft Exchange 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a redesigned architecture. These improvements favorably impact key IT areas including ease of administration, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Exchange Server 2013, design an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management services for Microsoft Exchange 2013.

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  • wireless LAN controller Consulting 24-7 Wave 2 Wi-Fi controller Help and Support

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