Expanding your remote workforce can have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Southlake organization to pick the appropriate technologies and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand guidance for getting you over occasional technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Southlake, Texas businesses to with any aspect of building a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A fast, organization-wide switchover to a from-home business model, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services allow organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support experts combined with enterprise-class ticketing and tracking technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial help requests through ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, enter details, and append screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your company to supplement your current Call Center organization by sharing delivery of Call Desk support transparently between your in-house IT support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution utilizing the number one PSA platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Southlake, Texas company, phone 1-800-993-9400 or go to Contact Progent.