Fast Remote Support for Southlake Networks
Urgent Remote Technical Support for Southlake SystemsFor organizations located in Southlake or anywhere in Texas, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to solve the majority of network problems quickly. Efficient support lowers direct costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow turn into major tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies that promote the maximum degree of effectiveness for online engineering help and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to connect to your company's network remotely without violating network security.

Progent's advanced service database application maintains comprehensive documentation describing the service that Progent's customers have been provided. Progent's staff engineers have access to the records of assistance provided to each Progent customer by every Progent engineer. This archive of problems and resolutions is stored as an easily searchable support knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.

Online services available from Progent to clients in Southlake and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Southlake or anywhere in the state of Texas rapid access to a large support resource with extensive background providing telephone-based consulting and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a significant contributor to business productivity, and Progent's goal is to solve instead of just annotate technical problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team can supply online advanced engineering support and education in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Southlake, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive and automated. By detecting potential trouble spots before they grow into crashes, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
How Your Southlake Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Southlake or throughout the state of Texas, Progent's phone-based network support specialists can provide effective and affordable IT support the moment your organization has to have it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Southlake organization relies on a local independent support technician or employs a full time IT staff that know how to deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the experience to solve unexpected network crises or particularly complex integration projects.

Features of Progent's Online Computer Services for Southlake
Progent's online help, Internet-based repair, system security consulting, and system administration services give offices in Southlake or throughout the state of Texas unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your organization world class network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the front lines of network support, performing a wide range of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every consultant to each client. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.