Fast Remote Support for Southlake Computer Systems
Fast Remote Technical Support for Southlake NetworksFor organizations located in Southlake or anywhere in Texas, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve the majority of network issues rapidly. This reduces direct expenses since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast fixes somehow end up as substantial invoices. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-proven processes that promote the maximum degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to access your company's environment remotely without violating network security.

Progent's proven customer support database system stores detailed documentation for the support that Progent's customers have been provided. Progent's staff consultants have access to the details of support rendered to each customer by every engineer. This history of anomalies and repairs is stored as a readily retrievable support database that allows Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service experts are able to determine optimal resolutions promptly.

Remote technical services provided by Progent to clients in Southlake and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of veteran information technology experts provides your workers in Southlake or anywhere in the state of Texas fast access to a reliable support resource with extensive background offering telephone-based consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's intent is to fix instead of just report network issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering support and training in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Southlake, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they result in crashes, remote monitoring can minimize disruptive and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments based on a mix of platforms.
How Your Southlake Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Southlake or anywhere in the state of Texas, Progent's phone-based computer support specialists can deliver expert and cost-effective IT support the moment your company requires it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Southlake company relies on a regular independent consultant or employs a full time organization that can handle common network issues, Progent’s Microsoft certified consultants can still offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected network emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Organizations in Southlake
Progent's remote support services allow your Southlake business to enjoy the benefits of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will derive added business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Southlake or anywhere in Texas, nearby computer service providers, whether consisting of freelance consultants or an internal IT staff, can solve the majority of network problems. However, IT crises can occur when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these instances, Progent's online service specialists provide a convenient, quick, and affordable solution to augment your regular help and to transfer valuable knowledge to improve your capability to resolve downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses often rely on individual freelance service providers. Although independent consultants carry less overhead than larger support companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an IT crisis. As your network expands, network unavailability and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your IT system remains available.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the organization. These poorly built systems require proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business growth and improving productivity. They do not need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, in the trenches of IT support, executing a wide variety of IT projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.