Fast Online Help for Southlake Texas Computer Networks
Fast Online Consulting for Southlake NetworksFor businesses in Southlake Texas, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated technology required to solve most information system issues rapidly. This reduces immediate costs because solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. Unlike many online service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast solutions somehow turn into large invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote help and repair for information systems of any size. Progent's online support team can interface to your network without violating corporate security.

Progent's advanced service database application includes detailed histories for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of all help delivered to each Progent client by every consultant. This history of trouble tickets and resolutions is stored as a readily searchable internal knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's online service experts are able to arrive at optimal resolutions quickly.

Remote support provided by Progent to customers in Southlake Texas include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your designated IT personnel and your Progent technical consultant so that potential issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable transparent backup and fast recovery of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your core support organization. End user interaction with the Service Desk, provision of support, issue escalation, trouble ticket creation and tracking, efficiency measurement, and management of the service database are cohesive whether incidents are taken care of by your corporate IT support group, by Progent's team, or by a combination. Your business has complete flexibility to extend or shrink your part of technical support work as circumstances demand. Progent provides startup deployment and onboarding of the professional services automation (PSA) software plus documentation, testing and training. For more information about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or improving your current one, identifying or customizing Help Desk software to address the particular requirements of your corporation, or providing temporary online staff to work with your in-house Help Desk Call Center resources to handle high-demand situations such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran network experts gives your workers in Southlake Texas immediate access to a large network service resource with extensive experience offering phone support and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to fix rather than just annotate network problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Southlake Texas remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to fit your environment so your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into crashes, automated monitoring can avoid stressful and costly information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks powered by a combination of platforms.
How Your Southlake Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Southlake Texas, Progent's phone-based computer support engineers are ready to provide expert and economical system support whenever your organization needs it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Southlake business works with a regular independent support technician or maintains a full time organization that can handle ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden system crises or particularly challenging integration problems.

Features of Progent's Remote Computer Support for Southlake Texas
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Southlake Texas the greatest leverage for your support investment. Whether you need one-time phone help and remote network repair or full-time Help Desk support and network management, Progent's experts can provide your business world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of network support, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every customer. The practice of documenting and organizing service activity results in more efficient support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who won't release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



An index of content::

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    24x7 At Home Employees VoIP Integration Services

    Progent can help small and mid-size businesses to configure VoIP solutions to provide their at-home workforce the advantage of virtual extensions of the corporate phone system.

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    Progent provides national remote help and troubleshooting services for companies that run UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft Windows technology. Remote network consulting offers maximum leverage for your IT dollar by preserving client productivity and limiting the hours billed for computer repair services. Sophisticated remote support tools and experienced service specialists and consultants allow Progent to handle the majority of network problems without wasting time and expense by going to your location. In most of situations your IT problems can be dealt with by telephone or via a mix of phone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISSP certified security specialists to help you with the toughest system issues.

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    ProSight Reporting SentinelOne Remote Network Monitoring Integration Support

    ProSight Reporting is a growing family of in-depth reporting tools designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Hybrid Microsoft 365 Exchange integration Consulting

    Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is carried out on schedule and on budget.

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    Microsoft Windows 2003 Cluster Server Computer Consultant

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    Microsoft Certified Expert Windows Server 2022 Security and Compliance Onsite Technical Support

    Progent's Microsoft-certified Windows Server 2022 experts can assist your organization to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that integrates cloud-based Windows Server on Azure with an on-prem installation of Windows Server 2022.

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    Help and Support Consulting for Service Providers

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    • Monitoring and Reporting Support and Integration
    Monitoring and Reporting IT Services

    Medium-size companies can get all the advantages of Microsoft System Center Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Certified network support experts. With Progent's economically priced IT service programs, mid-size organizations can choose a simple co-sourcing package based on System Center Operations Manager 2007 with network monitoring, proactive alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical environments who need high availability networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide mid-size business networks world-class availability, security and performance.

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    Microsoft ISA 2004 Server On-site Support

    Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with many sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small business design and implement an installation of Microsoft ISA Server 2004 that supports your IT protection requirements without restricting your network.

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