Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast and Affordable Online Help for Southlake IT Networks
For companies located in Southlake or anywhere in Texas, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer excellent value because they possess the real-world background and have access to the advanced technology necessary to solve most network issues quickly. Efficient support lowers immediate costs because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with incidental costs by reducing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. In contrast to many online service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for handling problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment remotely without compromising network security.
Progent's sophisticated technical support reporting application includes extensive records describing the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to every Progent client by any engineer. This database of anomalies and responses is stored as a quickly exploitable proprietary database that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other massive technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting specialists can find the most efficient resolutions in the least time.
Online technical services offered by Progent to companies in Southlake and throughout the state of Texas include:
Authorized Windows Experts
Progent's Microsoft-certified online service experts offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to help you company to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can deal with the most challenging issues occurring in network planning, deployment, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience allows them to find solutions for problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network via the latest on-line troubleshooting tools in order to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances by providing services that include:
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to recuperate quickly after a damaging penetration. Security solutions available from Progent cover comprehensive data security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a broad spectrum of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and easy administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help resolving anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Southlake Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for businesses who lack the budget to build and maintain an in-house Help Desk but who require fast access to a reliable Call Center with professional telephone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your current Call Center resources. Progent's Virtual Help Desk can serve as a an escalation option to resolve complex computer system problems, or be available in hectic instances when your other service providers are overwhelmed.
Progent's Help Desk staff of experienced information technology professionals offers your computer users in Southlake or anywhere in the state of Texas instant access to an efficient support resource with extensive experience offering telephone-based consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's target is to solve instead of simply track network issues.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides online advanced consulting expertise and education in key application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Southlake, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your computer support is proactive and automated. By spotting potential issues before they evolve into full-scale emergencies, system monitoring can minimize stressful and expensive information system crises. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support a mix of operating systems.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Southlake or anywhere in the state of Texas, Progent's online computer support engineers can provide professional and economical system support the moment your company needs it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Southlake office relies on a regular freelance support technician or employs a full time organization that can deal with day-to-day network problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to address sudden system crises or particularly challenging integration problems.
Features of Progent's Remote Computer Services for Southlake
Progent's online support, remote troubleshooting, system security expertise, and system management services offer businesses in Southlake or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Southlake and is also ideal for customers in geographic areas of Texas that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you are billed only for the services you use. Progent has no minimum charge for phone service and imposes no monthly subscription fee for services provided during regular working hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Experts group can provide in-depth consulting support in specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Management Support and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that match the unique requirements of your business.
- Sophisticated Online Access Tools
Protected remote connectivity permits Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand an expensive personal visit. Effective online access software and expert technicians combine to enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for High System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose clients require immediate access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.