Fast and Affordable Online Technical Support for Southlake Texas Computer Networks
Urgent Phone Support for Southlake SystemsFor businesses in Southlake Texas, Progent provides remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to solve most information system issues rapidly. Efficient support lowers immediate costs since solutions require minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. Unlike many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor solutions manage to end up as major tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies which allow the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent's online support team can access your company's system remotely without violating network security.

Progent's powerful technical support reporting system maintains extensive records for all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of support provided to every Progent customer by any engineer. This history of issues and resolutions is structured as a quickly accessible support database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find the best solutions promptly.

Online technical services offered by Progent to companies in Southlake Texas include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight suite of network monitoring and management services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your designated IT personnel and your Progent technical consultant so that potential problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about Duo identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk offers a smooth extension of your corporate IT support team. End user interaction with the Service Desk, delivery of technical assistance, issue escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your in-house support staff, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or shrink your share of IT support work as required. Progent provides startup installation and onboarding of the professional services PSA software plus workflow documentation, validation and training. For more information about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Southlake Texas instant contact with an effective support resource with extensive experience providing telephone-based help and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a significant driver of business productivity, and Progent's aim is to solve and not simply report IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team offers remote and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Southlake Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to fit your environment so that your computer support is proactive and automated. By exposing possible trouble spots before they cause crashes, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a variety of operating systems.
How Your Southlake Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Southlake Texas, Progent's phone-based network support engineers are ready to provide professional and affordable system help the moment your organization requires it. Over two decades of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Southlake business deals with a regular independent support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft certified engineers are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially tough integration projects.

Features of Progent's Online Computer Services for Southlake Texas
Progent's online support, remote troubleshooting, network security consulting, and system administration services give businesses in Southlake Texas the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's professionals can deliver your company world class network support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to each client. The practice of documenting and organizing support records allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Progent's Microsoft-certified consultants offer cost-effective online support and programming services to assist you to design, deploy, administer, and maintain SharePoint 2010 installations that can include web pages able to function as portals, extranets, document management tools, blogs, data marts, business analytics, enterprise-wide search, Visio-driven workflows, and other tools to promote and improve information sharing. Progent can help you integrate SharePoint 2010 with MS SQL Server and with other databases as well as with Microsoft's popular office productivity applications including Office Excel, Word, Outlook, and Visio. Progent can help your business to migrate from earlier versions of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.

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    Progent can assist you to understand the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also help you to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based products and services.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over 25 years of experience assisting manufacturing and service companies to simplify complex supply chains and streamline critical business processes in order to get products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with over 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that can range from as-needed guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Microsoft 365 integration, disaster recovery planning, and DBA services.

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    Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite consulting services to assist you to design, deploy, optimize and troubleshoot a modern backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup.

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    Progent's consultants can assist you to evaluate the value of Microsoft Lync Server 2010 for your business and can assist you to plan and carry out a rollout of Microsoft Lync Server 2010 that unifies the management of IM and Presence and improves the output of your office employees, at-home workers, and smartphone users. Progent's consultant's can in addition assist your company to carry out an efficient upgrade to Lync Server from Office Communications Server or Live Communications Server, integrate Lync Server with Exchange Server, SharePoint, and SQL Server, show you how to run Lync Server to improve the team-computing functions of MS Office applications, and provide webinar training and continuing technical support for Lync Server 2010 and other Microsoft products.

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    Progent's Cisco-certified IP phone and video IP phone consultants can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

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    Progent's CISSP-premier cybersecurity consultants can help businesses of any size with any aspect of information system security. Progent can help implement efficient security systems that guard a small business against modern threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile users sharing network resources spread across multiple physical datacenters and public and private clouds.

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    Cisco's {Catalyst Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of RF congestion, enhancing Wi-Fi uptime with fast auto-failover, and hardening data security by identifying threats and analyzing traffic content based on user class and locale. Progent can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement a smooth transition to Cisco's modern Wi-Fi controller solutions.

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    Before Progent's MOM-based solution, network issues were handled reactively, once users complained about them. With the help of proactive, computer generated alerts and trend reports created by MOM, Progent is now able to anticipate server troubles before they becomes critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients are aware that the problems are there. Progent has expertise with MOM 2005 and MOM 2000 to deliver small company networks enterprise-class service continuity, security and productivity.

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    Progent can provide advanced online consulting support to help companies integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

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    Progent is seeking to find fulltime, solutions-driven Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited system engineers who have Cisco CCDP or CCIE credentials; security professionals with CISSP or CISA or comparable security certification; and advanced network design experts with experience in mobile solutions, wireless networking, service continuity, workplace recovery, information preservation, and VMware. Progent also is hiring professionals who can work on Progent's staff of helpdesk support technicians and off-site troubleshooting professionals. In addition, Progent is seeking experienced administrators able to operate productively in our fast-paced, virtual office culture.

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    Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting professionals can help you design, integrate, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and integrated email/telephony solutions for businesses. Progent provides economical Microsoft Exchange Server consulting services to strengthen email security and virus defense, achieve high availability email, and implement remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support offerings can assist you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.

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