Immediate Remote Support for Southlake IT Networks
Immediate Online Consulting for Southlake NetworksFor companies located in Southlake or anywhere in the state of Texas, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This reduces direct expenses since solutions require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves even more in incidental costs by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick solutions manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to connect to your environment without compromising network security.

Progent's proven technical support reporting system includes comprehensive documentation describing the service that Progent's customers have received. Progent's team engineers have access to the history of support rendered to every Progent customer by any engineer. This history of problems and fixes is structured as a quickly searchable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions promptly.

Remote technical support services available from Progent to customers in Southlake and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the budget to support an in-house Help Desk but who require fast access to a reliable Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk application software to meet the special demands of your corporation, or adding temporary online personnel to reinforce your in-house Help Desk resources to deal with high-demand scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of veteran network consultants gives your workers in Southlake or anywhere in the state of Texas instant assistance from a reliable support resource with substantial experience delivering phone support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center recognition as a significant driver of business efficiency, and Progent's target is to fix rather than simply track technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based advanced engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Southlake, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting possible problems before they result in network outages, system monitoring can minimize inconvenient and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a mix of operating systems.
How Your Southlake Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Southlake or throughout the state of Texas, Progent's phone-based network support engineers are ready to provide professional and affordable system support whenever your organization needs it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Southlake company works with a local freelance consultant or maintains an in-house IT staff that know how to deal with common computer issues, Progent’s Microsoft certified engineers are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to fix unexpected system emergencies or particularly complex integration projects.

Features of Progent's Remote Computer Support for Southlake
Progent's phone help, Internet-based repair, network security consulting, and system management services give offices in Southlake or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of network service, executing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every customer. The discipline of documenting and archiving service activity allows more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.