Fast and Affordable Remote Troubleshooting for Southlake Texas Computer Systems
Immediate Phone Consulting for Southlake SystemsFor companies in Southlake Texas, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems quickly. This reduces immediate costs because solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that promote the highest level of efficiency for online engineering help and repair for information networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to connect to your computer system remotely without breaching corporate security.

Progent's advanced service database system stores extensive records for the service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help provided to each Progent customer by any engineer. This archive of issues and resolutions is stored as an easily accessible internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available other massive support databases and permit priority response from vendors' internal product engineers so Progent's remote consulting specialists are able to find the most efficient resolutions quickly.

Online technical services offered by Progent to businesses in Southlake Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center software products to handle the unique needs of your company, or providing temporary online personnel to reinforce your existing Call Center resources to handle unusually busy situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology consultants offers your computer users in Southlake Texas immediate access to a dependable technical support resource with years of background delivering telephone-based support and online repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a significant driver of company productivity, and Progent's intent is to fix and not simply track network issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Southlake Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing potential trouble spots before they evolve into full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that support a variety of platforms.
How Your Southlake Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Southlake Texas, Progent's online network support specialists can provide expert and cost-effective system support whenever your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Southlake organization has a local freelance support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve sudden system emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Businesses in Southlake Texas
Progent's remote technical help services enable your Southlake organization to have the advantages of timely, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Southlake Texas, local network support resources, whether consisting of freelance consultants or a full-time maintenance staff, can deal with typical technical problems. However, serious problems might strike when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support specialists provide an easy, fast, and economical solution to supplement your local help and to pass on useful knowledge to increase your capability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses often rely on independent freelance service providers. Although independent consultants have less overhead than big support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of fallback help may force your company to go without help during an emergency. As your company grows, network unavailability and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such poorly built environments require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle current business requirements and ease downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller businesses require advice and technical education to negotiate an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. These companies do not need a network consultant who is attempting to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, refined support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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    Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, optimizing and repairing SCOM solutions and can provide organizations of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and set up System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious problems detected by Microsoft SCOM 2012.

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    Progent's certified ISA Server consultants have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with many sites, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your small business in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information protection requirements without overly restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.

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