Immediate Online Help for Southlake Texas IT Networks
For companies in Southlake Texas, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve most information system problems quickly. Efficient support reduces immediate expenses since service calls use up minimal billable minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike many remote service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at solving problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and proven processes which ensure the maximum degree of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to communicate with your system remotely without compromising corporate security.
Progent's sophisticated customer support database system includes extensive histories of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support delivered to each Progent client by every engineer. This archive of trouble tickets and responses is stored as a conveniently retrievable internal database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft open up other massive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting experts can find the most efficient solutions quickly.
Remote services available from Progent to businesses in Southlake Texas include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network professionals, and validates a person's technical skills at the master level. Cisco CCIEs can handle the most stubborn issues associated with network planning, deployment, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience permits them to find solutions for problems quickly. In many instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your environment using sophisticated on-line support tools to provide quick, secure, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of networking products. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points engineering services, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly following a damaging penetration. Security support services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent offers expert remote support to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Southlake Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or revamping your current one, evaluating or modifying Call Center application software to meet the unique requirements of your business, or adding occasional online personnel to work with your internal Call Center resources to deal with unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology experts provides your workers in Southlake Texas quick contact with a dependable technical support group with years of experience providing telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a crucial driver of company productivity, and Progent's target is to solve and not merely record IT issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional engineering support and training in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Southlake Texas remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they cause full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Southlake Texas, Progent's online computer support engineers can deliver expert and economical system support the instant your business requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Southlake company has a local freelance consultant or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with unexpected system crises or particularly challenging integration projects.
Advantages of Progent's Network Help for Offices in Southlake Texas
Progent's online support services allow your Southlake company to enjoy the advantages of timely, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic value by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote extension of your local support resources
For most organizations in Southlake Texas, local computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical network issues. On the other hand, major troubles can strike when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's online support specialists provide an easy, quick, and affordable way to augment your local resources and to pass on valuable knowledge to increase your capability to resolve future problems locally.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller organizations often depend on individual freelance consultants. While independent service people carry less overhead than big consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system remains up and running.
- Create a Solid Foundation for Smooth Growth
Businesses typically begin with an IT system implemented on a shoestring budget. Without a strong framework, slap-dash fixes often get piled onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These poorly designed systems need proper assessment, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to meet vital business demands and facilitate downstream expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller businesses need guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of accelerating business success and improving efficiency. These companies hardly need a computer consultant who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended
solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the best needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the forefront of IT service, executing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every consultant to every client. The practice of detailing and organizing support records results in more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.