Immediate Online Troubleshooting for Southlake Information Networks
Fast Phone Support for Southlake NetworksFor businesses in Southlake or anywhere in Texas, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology required to solve most network problems quickly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is especially helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where quick fixes somehow turn into big tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and proven processes that permit the highest level of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's network remotely without compromising system security.

Progent's proven technical support database application keeps comprehensive documentation describing all service that Progent's clients have received. Progent's team service personnel have access to the history of all help provided to every Progent customer by any consultant. This history of problems and repairs is structured as a quickly exploitable support knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote service specialists can come up with the best solutions in the least time.

Remote services provided by Progent to customers in Southlake and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting services can support you in establishing an efficient new Call Center or revamping your current organization, selecting or customizing Call Center software products to meet the particular needs of your company, or providing temporary phone support personnel to supplement your in-house Help Desk team during demanding situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced network experts provides your customers in Southlake or anywhere in the state of Texas quick communication with a large network service group with years of experience offering phone help and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant contributor to company performance, and Progent's policy is to fix and not merely report network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online professional consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Southlake, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, remote monitoring can head off disruptive and expensive information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Southlake Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Southlake or anywhere in the state of Texas, Progent's phone-based network support specialists are ready to provide effective and cost-effective system support the instant your organization requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Southlake organization has a regular freelance consultant or maintains an in-house organization that know how to deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to address unexpected system emergencies or especially complicated integration projects.

Details of Progent's Remote Computer Services for Southlake
Progent's phone support, remote repair, system security expertise, and network administration services give businesses in Southlake or throughout the state of Texas unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the forefront of network service, performing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to every customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.