Immediate Online Troubleshooting for Southlake Computer Networks
For organizations located in Southlake or anywhere in the state of Texas, Progent offers online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology required to resolve most network problems quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick solutions manage to turn into substantial invoices. Progent's penchant for solving problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies that allow the highest degree of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's network without violating corporate security.
Progent's powerful service database application keeps detailed histories describing all service that Progent's clients have received. Progent's team service personnel have access to the specifics of support provided to each client by every Progent engineer. This history of anomalies and responses is stored as a readily retrievable internal database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online service specialists are able to come up with the most efficient resolutions promptly.
Remote support services offered by Progent to clients in Southlake and throughout the state of Texas include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals offer computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop services to help you business to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking professionals, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve even the most challenging problems encountered in network infrastructure planning, installation, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your environment via sophisticated on-line support technology to provide efficient, secure, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to clean up quickly after a damaging breach. Security support services offered by Progent cover comprehensive information security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to address a broad spectrum of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight series of outsourced network management services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Southlake Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk or enhancing your existing one, selecting or enhancing Help Desk application software to address the unique needs of your business, or adding occasional online personnel to work with your in-house Help Desk team to deal with high-demand situations like software transitions, mass updates, or installing new applications.
Progent's Call Center staff of veteran network experts offers your customers in Southlake or anywhere in the state of Texas immediate access to an effective network service resource with substantial background offering phone support and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a major driver of company success, and Progent's intent is to solve rather than merely record IT issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team can supply online professional engineering support and education in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Southlake, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating emerging issues before they evolve into network outages, system monitoring can minimize inconvenient and costly information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate multiple operating systems.
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Southlake or anywhere in the state of Texas, Progent's online network support engineers can provide expert and affordable system support the instant your company has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Southlake company works with a local independent consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to resolve unexpected network crises or particularly tough integration problems.
Advantages of Progent's Network Help for Organizations in Southlake
Progent's online network troubleshooting services enable your Southlake organization to have the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:
- Seamless remote extension of your local support resources
With most businesses in Southlake and throughout Texas, nearby computer service providers, whether represented by freelance consultants or a full-time IT staff, can resolve the majority of network issues. However, serious problems sometimes strike when local support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these situations, Progent's online support experts provide an easy, quick, and affordable way to augment your regular help and to pass on valuable knowledge to improve your ability to handle future problems locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller offices commonly rely on individual freelance service providers. Although freelance consultants carry less overhead than big service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company expands, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system is always up and running.
- Build a Scalable Basis for Smooth Growth
Companies often start with an IT architecture created on a shoestring budget. Without a robust framework, band-aid repairs can get piled onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These poorly built systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet vital business requirements and ease future growth.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller companies need advice and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is attempting to resell a certain vendor's products. Network support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, performing a wide variety of IT tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class technical help, but also a consultant with proven approaches for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to every client. The practice of documenting and organizing service records allows more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.