Immediate Remote Support for Southlake IT Networks
Immediate Online Consulting for Southlake NetworksFor companies located in Southlake or anywhere in the state of Texas, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This reduces direct expenses since solutions require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves even more in incidental costs by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick solutions manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to connect to your environment without compromising network security.

Progent's proven technical support reporting system includes comprehensive documentation describing the service that Progent's customers have received. Progent's team engineers have access to the history of support rendered to every Progent customer by any engineer. This history of problems and fixes is structured as a quickly searchable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions promptly.

Remote technical support services available from Progent to customers in Southlake and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the budget to assemble and manage an internal Help Desk but who require quick response from an effective Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progent’s Virtual Help Desk is designed for larger businesses and operates as a transparent extension of your current Call Center organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve complex network issues, or be available in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in Southlake or anywhere in the state of Texas immediate contact with an efficient support group with years of experience delivering telephone-based help and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's intent is to solve rather than just annotate network problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team can supply online professional consulting expertise and education in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Southlake, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they evolve into downtime, automated monitoring can avoid disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that support multiple operating systems.
How Your Southlake Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Southlake or anywhere in the state of Texas, Progent's online network support specialists are ready to provide effective and affordable system help whenever your company needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Southlake company deals with a regular independent support technician or maintains a full time organization that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Southlake
Progent's remote IT consulting services allow your Southlake company to experience the benefits of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Southlake and throughout Texas, local computer service resources, whether represented by outside consultants or an internal IT staff, can resolve the majority of network problems. However, major troubles may occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's online support professionals give you an easy, quick, and economical solution to supplement your regular help and to convey useful information to improve your capability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller businesses often rely on individual freelance consultants. Although independent consultants carry smaller overhead than larger support organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback help may force your business to wait for assistance during an emergency. As your network grows, system downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network remains available.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled onto an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure able to offer the solid foundation to handle critical business requirements and ease future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and enhancing productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.