Besides offering fast contact with high-level IT consultants and subject matter experts to assist Southlake, Texas companies with specific technical issues or longer-term projects, Progent can provide temporary staff augmentation to deliver more generalized services such as PC support, network administration, and Help Desk response. Temporary staffing makes it possible for organizations to deal with planned or unplanned surges in the need for network personnel, which may result from situations such as company mergers, data center relocation, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Short-term staffing can also fill gaps left by the loss of full-time IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staffing services offer organizations the versatility to respond to increases in demand for IT personnel without being saddled with the expense and hassle associated with reviewing and recruiting appropriate technical help and without the burden of increasing your in-house head count.
Important features of Progent's short-term staffing services include:
Progent's Co-managed Center Service
- Rapid availability of seasoned IT pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Close relationship with a top-level, full-spectrum resource for network support
Progent's co-managed Help Desk program is a proven flexible staff augmentation option that enables IT groups to divide the work of Call Center support transparently between their internal network staff and Progent's nationwide team of technical support experts. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Call Center service is a joint support alternative powered by the leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network services for businesses of all sizes throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Southlake, Texas Businesses
Progent's nationwide roster of certified consultants and technical experts offers Southlake, Texas organizations a wide array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Southlake, Texas Organizations
To learn more details about Progent's temporary supplemental staffing services for Southlake, Texas businesses, call 800-993-9400 or visit Contact Progent.