For small and midsize companies in Southlake or anywhere in Texas, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote support services represent excellent leverage because they have the real-world background and the sophisticated technology to resolve most network problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike many remote service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for dealing with problems quickly translates into your business conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has refined a collection of optimized technologies and proven methodologies that allow the highest degree of effectiveness for online engineering help and repair for small business information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your computer system without breaching network security.
Progent's proprietary technical support reporting application keeps comprehensive records for the support that Progent's customers have received. Progent's team service personnel have access to the details of assistance provided to every customer by any Progent engineer. This database of issues and repairs is organized as a readily retrievable internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to vendors' internal engineering staff so Progent's online service specialists are able to find the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Southlake or anywhere in Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online technical service professionals offer credentials in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to resolve virtually any crisis that may occur in a small or midsize company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help customers with multi-OS networks, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to clients in Southlake and anywhere in the state of Texas include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of computer technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online help for resolving anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle the most intractable issues encountered in network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to resolve the most complex problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate help for severe network infrastructure issues that are crippling business productivity but are not within the scope of your local IT service providers. Progent's Cisco CCIE consultants can interface to your network via the latest remote support technology in order to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier online service engineers can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate quickly after a serious breach. Security services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Southlake Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who lack the budget to build and maintain an internal Help Desk but who want fast communication with an efficient Help Desk with proficient phone support as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is designed for larger companies and operates as a transparent extension of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve the most difficult network problems, or be available in those circumstances when your ordinary service providers are overwhelmed.
Progent's Call Center consulting support can aid you in creating an effective new Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software to address the special needs of your company, or providing occasional phone support personnel to work with your existing Call Center team to handle demanding scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of experienced network experts offers your customers in Southlake or anywhere in the state of Texas immediate access to a large support resource with years of background offering telephone-based help and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a key driver of business efficiency, and Progent's aim is to solve rather than merely report technical issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Office Excel. To find out more information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the creative components of Mac environments by providing remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Services
Progent offers companies in Southlake, or anywhere in the state of Texas, remote network monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so that your network maintenance is proactive and automated. By spotting potential trouble spots before they result in full-scale emergencies, remote monitoring can head off disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a combination of platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services