For small and midsize companies located in Southlake Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent value because they have the real-world background and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate costs since service calls accumulate a smaller number of chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more with incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes somehow end up as large bills. Progent's penchant for solving problems efficiently results in your company saving cash.
Progent's Remote Support Tools
Over the years, Progent has developed an array of customized tools and field-proven processes which permit the maximum level of effectiveness for remote technical support and troubleshooting for small business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to link to your company's computer system without breaching network security.
Progent's highly evolved service database system maintains thorough histories for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of support provided to each customer by any engineer. This history of trouble tickets and repairs is stored as a quickly retrievable internal knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available additional massive technical databases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting experts can come up with optimal resolutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Southlake Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's phone-based network support professionals have advanced credentials in a comprehensive array of technologies. This wide range of technical skills enables Progent's consultants to address almost any problem that may take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To help companies with multi-OS environments, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support services Offered by Progent to companies in Southlake include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified management, and transitioning from older applications to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency online help for resolving problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to resolve the most difficult problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get immediate support for serious network infrastructure problems that are crippling worker productivity but are beyond the comfort zone of your regular computer service providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced on-line support technology to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts offer computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for special projects that small companies frequently request. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Southlake Texas Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center service options for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are intended for small businesses who lack the resources to support an internal Call Center but who require quick communication with an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center software products to meet the unique demands of your company, or adding occasional phone support staff to work with your in-house Help Desk Call Center group to deal with demanding events such as software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned information technology professionals gives your customers in Southlake Texas instant assistance from an effective technical support resource with years of background providing telephone-based support and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a significant driver of company success, and Progent's goal is to fix rather than merely document IT issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as CRM, Project, MS Office Word, and MS Office Excel. To learn more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative components of Macintosh environments by providing phone-based help support and training in imaging, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in Southlake Texas online network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into downtime, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services