For small and midsize businesses in Southlake Texas, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote support services offer excellent value because they are equipped with the real-world background and the advanced technology to solve the majority of network issues quickly. This lowers immediate expenses because solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at solving technical issues quickly results in your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has refined a set of customized tools and field-tested methodologies which promote the maximum degree of efficiency for remote consulting and repair for small company computer networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's network remotely without breaching corporate security.
Progent's proprietary customer support database application keeps thorough records for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance delivered to each Progent client by every Progent consultant. This database of problems and resolutions is organized as a conveniently retrievable internal database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft permit access to other vast support databases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists can find the best resolutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Southlake Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online technical service professionals possess credentials in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's consultants to handle virtually any problem that may take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To help clients with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to companies in Southlake include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for resolving problems affecting UNIX/Linux networks based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most difficult issues surrounding network design, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional value because their broad experience allows them to fix the most difficult problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive immediate assistance for severe network infrastructure issues that are hurting business efficiency but are outside the experience of your ordinary computer support group or consultant. Progent's CCIE consultants can connect to your network using sophisticated remote troubleshooting technology to perform quick, secure, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-expert online support professionals can provide computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and ISSAP network security consultants can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly following a serious penetration. Security consulting services available from Progent cover comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies often request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Southlake Texas Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for smaller companies who lack the money or time to support an internal Help Desk but who want quick access to an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your current organization, evaluating or customizing Help Desk software products to meet the unique requirements of your company, or adding occasional online staff to work with your in-house Call Center resources to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced network professionals offers your clients in Southlake Texas rapid assistance from an effective support group with extensive experience offering telephone-based consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company performance, and Progent's goal is to fix instead of simply record technical problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, Microsoft Project, Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the creative facets of Macintosh systems by offering remote consulting support and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Southlake Texas remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your business so your computer maintenance is proactive rather than reactive. By spotting potential issues before they grow into downtime, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support a mix of operating systems.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services