For small businesses located in Southlake or anywhere in Texas, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of network problems rapidly. Efficient support lowers direct expenses since solutions require a smaller number of billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions manage to turn into major invoices. Progent's penchant for solving problems quickly results in your company spending less money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for small and midsize business IT networks. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's system without compromising network security.
Progent's sophisticated technical support reporting system keeps thorough records of all service that Progent's customers have been provided. Progent's authorized engineers have access to the records of assistance rendered to every Progent client by every consultant. This database of trouble tickets and solutions is stored as a quickly retrievable support knowledge base that allows Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Southlake or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's phone-based network support engineers have credentials in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to manage virtually any emergency that may crop up in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-OS environments, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to customers in Southlake and anywhere in the state of Texas include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of information technology including system architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network engineers, and indicates an individual's network technology skills at the expert level. CCIEs know how to resolve even the most difficult challenges encountered in network design, installation, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software updates. CCIEs provide excellent cost-effectiveness because their deep expertise allows them to solve the most difficult problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or days with identical problems that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so your company can receive immediate assistance for serious network problems that are hurting worker productivity but are not within the scope of your regular IT service providers. Progent's CCIE support experts can connect to your computer system via state-of-the-art remote troubleshooting tools in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus VPN technology.
Certified MS Windows Support
Progent's Microsoft-premier online support experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP network security engineers offer a variety of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recuperate rapidly following a serious penetration. Security support services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often request. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Southlake Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are designed for small companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who want fast access to a reliable Help Desk with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or customizing Help Desk Call Center software to meet the special demands of your company, or adding temporary phone support staff to reinforce your existing Call Center resources to handle demanding scenarios like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your workers in Southlake or anywhere in the state of Texas quick contact with a dependable technical support resource with extensive experience offering phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a solid driver of business efficiency, and Progent's intent is to resolve rather than simply track IT problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff provides online advanced consulting support and education in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative facets of Mac systems by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Southlake, or anywhere in the state of Texas, online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into crashes, system monitoring can ward off stressful and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services