For small businesses in Southlake or anywhere in Texas, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick solutions somehow end up as big tabs. Progent's penchant for handling problems quickly results in your company spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies which permit the maximum level of efficiency for remote help and repair for small business information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your computer system without violating network security.
Progent's powerful technical support database system includes detailed documentation of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of support rendered to every Progent client by any Progent consultant. This archive of anomalies and solutions is structured as a quickly searchable internal knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft permit access to additional extensive technical databases and permit fast access to vendors' internal support staff so Progent's remote consulting experts can determine the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Southlake or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's online consulting engineers have certified skills in an extensive array of disciplines. This broad range of IT skills permits Progent's consultants to address practically any emergency that may take place in a small business information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help businesses with mixed-operating system networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support available from Progent to clients in Southlake and anywhere in the state of Texas include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology including system architecture, email systems, system and process security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance for diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most complex challenges associated with network design, integration, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness since their depth of experience permits them to solve even the most complex problems rapidly. In many cases, less experienced service providers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can get timely assistance for severe network issues that are impacting business efficiency but are outside the scope of your local computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your computer system via the latest remote troubleshooting tools to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online PC desktop services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and ISSAP security engineers offer a range of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recover rapidly following a damaging breach. Security support services offered by Progent include: thorough security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; integrating firewalls; establishing secure techniques for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses often request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Southlake Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk services are ideal for smaller organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast response from an effective Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or modifying Help Desk Call Center software to handle the particular needs of your company, or adding temporary phone support staff to supplement your in-house Help Desk resources to handle demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of veteran network professionals offers your workers in Southlake or anywhere in the state of Texas fast communication with an efficient network service group with years of experience offering telephone-based help and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a significant contributor to business productivity, and Progent's aim is to fix instead of just track network problems.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group offers remote professional consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Office Word, and MS Excel. To learn more information on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can promote the imaginative components of Macintosh systems by delivering phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Southlake, or anywhere in the state of Texas, remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer support is proactive and automated. By anticipating looming problems before they evolve into crashes, system monitoring can avoid disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a mix of operating systems.
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services