For small businesses located in Southlake or anywhere in Texas, Progent provides help for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online support services represent exceptional leverage due to the fact that they have the real-world background and the advanced tools to resolve most information system problems rapidly. This reduces immediate expenses because solutions accumulate a smaller number of billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more in indirect expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where fast repairs somehow end up as substantial invoices. Progent's skill at handling technical issues quickly translates into your business spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the highest level of efficiency for online technical support and repair for small company information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity allows the experts of Progent's remote service group to interface to your company's environment remotely without compromising system security.
Progent's highly evolved service reporting application includes detailed records of the service that Progent's clients have been provided. Progent's team consultants have access to the history of all help rendered to every Progent customer by every consultant. This history of problems and fixes is organized as a readily searchable internal knowledge base that permits Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's online service specialists can find the best solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Southlake or anywhere in Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's online support professionals possess certified skills in an extensive array of products and technologies. This broad scope of technical skills permits Progent's engineers to manage virtually any emergency likely to take place in a small or midsize business information system. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services Offered by Progent to small businesses in Southlake and throughout the state of Texas include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most difficult challenges encountered in network design, installation, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional cost-effectiveness since their deep experience enables them to solve the most complex problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes.
Few support providers make CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive urgent assistance for serious network issues that are crippling business productivity but are outside the experience of your local computer maintenance providers. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote support tools to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts offer computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2013 design,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM and CISSP network security engineers offer a range of system protection services to enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your business to clean up quickly after a damaging breach. Security services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile access; defending your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Southlake Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who lack the money or time to create an internal Call Center but who want fast communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest computer system issues, or be ready in those situations when your ordinary resources are too busy.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software to meet the unique requirements of your corporation, or providing occasional online staff to work with your in-house Help Desk Call Center group during demanding scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Southlake or anywhere in the state of Texas immediate assistance from a large support resource with extensive background offering telephone-based consulting and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a solid contributor to company efficiency, and Progent's target is to fix and not simply annotate network problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and Office Excel. To find out additional information about Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative aspect of Apple Mac systems by providing phone-based help services and training in graphics, audio, and video. Progent's consultants offer expertise in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Southlake, or anywhere in the state of Texas, online computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your network maintenance is proactive and automated. By exposing possible issues before they result in crashes, system monitoring can avoid disruptive and expensive service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on a mix of operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services