For small businesses in Southlake or anywhere in the state of Texas, Progent provides help for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online support engineers offer excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate costs since solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast fixes manage to turn into major invoices. Progent's penchant for handling technical issues quickly translates into your business conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online technical support and troubleshooting for small business computer systems. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your company's computer system without compromising network security.
Progent's advanced customer support database application keeps thorough documentation for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services provided to every customer by any consultant. This database of problems and responses is stored as a readily exploitable support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service experts can find the most efficient solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Southlake or anywhere in Texas or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical service engineers possess advanced credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's engineers to handle almost any problem likely to take place in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-operating system networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to customers in Southlake and anywhere in the state of Texas include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of computer technology such as system architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from legacy systems to current Windows or Linux solutions. Progent's group-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving anomalies within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn issues encountered in network infrastructure planning, deployment, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise allows them to resolve even the most complex problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a CCIE so you can get urgent help for severe network infrastructure problems that are impacting worker efficiency but are beyond the scope of your local computer service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using the latest on-line support technology to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-expert online support experts offer network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote desktop support services such as Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to clean up quickly following a damaging breach. Security solutions offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses often request. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Southlake Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for small companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who don't have the budget to build and maintain an in-house Help Desk but who want quick response from a reliable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk application software to handle the unique needs of your business, or providing occasional online personnel to supplement your existing Call Center team to handle unusually busy situations like software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals offers your clients in Southlake or anywhere in the state of Texas fast contact with a dependable network service group with extensive background offering phone help and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a major enabler of company performance, and Progent's intent is to fix and not just annotate technical issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as CRM, Project, Office Word, and MS Excel. To read more information on Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can nurture the creative facets of Apple Mac systems by delivering phone-based help support and training in imaging, sound, and video. Progent's consultants can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Southlake, or anywhere in the state of Texas, remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By detecting emerging problems before they grow into crashes, proactive monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000e
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services