Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small companies located in Southlake or anywhere in the state of Texas, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of network issues rapidly. This reduces direct costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs somehow end up as large tabs. Progent's skill at dealing with technical issues quickly results in your company saving cash.
Progent's Online Service Tools
Over the years, Progent has refined an array of optimized technologies and proven processes which permit the maximum degree of efficiency for online consulting and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your computer system without violating corporate security.
Progent's sophisticated customer support database system includes comprehensive documentation describing the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support provided to each Progent customer by every Progent consultant. This history of anomalies and solutions is structured as a quickly accessible internal database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal product engineers with the result that Progent's online service experts are able to come up with the best solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Southlake or anywhere in Texas or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote technical support professionals offer certified skills in a comprehensive set of disciplines. This breadth of IT skills permits Progent's consultants to address virtually any emergency that may take place in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with multi-OS networks, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to clients in Southlake and throughout the state of Texas include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of information technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for diagnosing problems within UNIX/Linux systems powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most complex challenges associated with network design, integration, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating program updates. CCIEs offer excellent cost-effectiveness since their broad expertise permits them to solve even the most intractable problems quickly. In common instances, less experienced service providers can struggle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few support organizations make CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can get immediate support for serious network infrastructure problems that are lowering business productivity but are beyond the scope of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment using state-of-the-art on-line support tools to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-qualified remote service engineers offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server migration support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP and ISSAP security engineers offer a variety of system protection services to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security services available from Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses frequently need. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Southlake Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk service options for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for small companies who don't have the money or time to create an internal Call Center but who want quick access to a dependable Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve complex computer system issues, or be available in overflow circumstances when your regular resources are overwhelmed.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your current organization, evaluating or customizing Call Center application software to handle the unique requirements of your business, or adding occasional phone support staff to reinforce your existing Call Center team to handle demanding situations like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned information technology experts gives your clients in Southlake or anywhere in the state of Texas instant contact with a large support group with extensive experience offering telephone-based support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a solid contributor to business productivity, and Progent's intent is to resolve rather than just track network problems.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft applications including CRM, MS Office Project, Word, and Office Excel. To read additional information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative components of Macintosh environments by offering remote help services and training in graphics, sound, and video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or putting together an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Southlake, or anywhere in the state of Texas, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By spotting possible issues before they cause downtime, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.