Fast and Affordable Remote Technical Support for Southlake Texas Information Networks
For organizations located in Southlake Texas, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow turn into major bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your network remotely without compromising system security.
Progent's proven service reporting system includes detailed histories for the service that Progent's clients have received. Progent's team consultants have access to the records of support provided to each customer by any Progent engineer. This history of anomalies and fixes is organized as a quickly exploitable proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other extensive technical databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal resolutions promptly.
Remote technical services offered by Progent to clients in Southlake Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help you business to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs can deal with the most complex issues associated with network planning, installation, maintenance, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating program updates. CCIEs offer exceptional value since their deep experience permits them to solve problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your environment by means of state-of-the-art on-line support technology to perform efficient, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of networking appliances. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs planning and integration services, Cisco WiFi controllers integration consulting, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to recover quickly after a damaging penetration. Security services available from Progent include: comprehensive information security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced remote support services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Southlake Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk software to meet the special demands of your business, or adding occasional online personnel to supplement your internal Help Desk group to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in Southlake Texas quick access to an efficient support resource with years of background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a crucial enabler of business efficiency, and Progent's goal is to solve instead of simply annotate network issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Southlake Texas online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer support is proactive and automated. By anticipating emerging problems before they grow into downtime, system monitoring can ward off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a combination of platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Southlake Texas, Progent's phone-based network support engineers are ready to provide professional and affordable system help whenever your company has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Southlake company works with a regular freelance consultant or maintains an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complicated integration projects.
Features of Progent's Remote Network Services for Southlake Texas
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services offer companies in Southlake Texas the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can provide your company world class IT support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Southlake Texas and is also ideal for customers in geographic regions that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone support and imposes no periodic retainer for support services delivered during regular business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized specialists with skill in planning, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services include system integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL Project Management and Application Development
Apple Mac Integration
Amazon MWS Software Integration
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that meet the unique needs of your company.
- Advanced Remote Access Tools
Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise require an expensive onsite service call. Effective online access tools and expert engineers combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each customer. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.