Immediate Online Technical Support for Southlake Computer Systems
Urgent Remote Technical Support for Southlake NetworksFor companies located in Southlake or anywhere in Texas, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions require minimal billable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike many online support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your computer system remotely without breaching system security.

Progent's advanced technical support reporting application keeps comprehensive histories for the support that Progent's customers have received. Progent's staff engineers have access to the history of assistance delivered to each Progent client by every Progent consultant. This history of trouble tickets and solutions is stored as a conveniently exploitable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available additional vast technical support databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to find optimal solutions in the least time.

Online support provided by Progent to customers in Southlake and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software to handle the unique needs of your corporation, or adding temporary online staff to supplement your internal Help Desk team during high-demand events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk staff of seasoned network consultants gives your computer users in Southlake or anywhere in the state of Texas quick assistance from an effective network service resource with extensive experience offering phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's goal is to solve instead of simply report IT issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Southlake, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so your network maintenance is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, proactive monitoring can head off inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a mix of OS platforms.
How Your Southlake Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Southlake or throughout the state of Texas, Progent's online computer support engineers are ready to deliver effective and affordable system help whenever your organization has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Southlake business deals with a local freelance consultant or employs a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to resolve unexpected network emergencies or particularly complicated integration projects.

Details of Progent's Remote Computer Support for Southlake
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Southlake or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.