Immediate Online Troubleshooting for Southlake Networks
Immediate Phone Consulting for Southlake SystemsFor businesses in Southlake or anywhere in Texas, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems quickly. This lowers direct expenses since service calls use up fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick fixes somehow turn into large tabs. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and proven methodologies that promote the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your company's system without compromising system security.

Progent's powerful customer support reporting system stores extensive records describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the history of services delivered to each customer by any Progent consultant. This archive of anomalies and responses is stored as an easily retrievable internal database that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' in-house engineering staff so Progent's online service experts can come up with the most efficient resolutions promptly.

Online support services provided by Progent to companies in Southlake and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your clients in Southlake or anywhere in the state of Texas instant access to an efficient technical support group with extensive background delivering phone support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's policy is to solve instead of merely track technical problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Southlake, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your IT support is proactive and automated. By anticipating emerging problems before they cause network outages, system monitoring can minimize disruptive and costly information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a mix of operating systems.
How Your Southlake Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Southlake or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support whenever your business has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Southlake business deals with a regular independent consultant or employs a full time IT staff that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve unexpected network emergencies or particularly complex integration projects.

Details of Progent's Remote Network Services for Southlake
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer businesses in Southlake or anywhere in the state of Texas the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of network support, performing a wide variety of technical projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.