Immediate Online Technical Support for Southlake Computer Systems
For companies located in Southlake or anywhere in Texas, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions require minimal billable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike many online support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your computer system remotely without breaching system security.
Progent's advanced technical support reporting application keeps comprehensive histories for the support that Progent's customers have received. Progent's staff engineers have access to the history of assistance delivered to each Progent client by every Progent consultant. This history of trouble tickets and solutions is stored as a conveniently exploitable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available additional vast technical support databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to find optimal solutions in the least time.
Online support provided by Progent to customers in Southlake and anywhere in the state of Texas include:
Certified MS Windows Support
Progent's Microsoft-certified remote support experts can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop services to help your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and indicates an individual's networking skills at the expert level. CCIEs know how to resolve the most stubborn problems encountered in network infrastructure planning, deployment, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software patches. CCIEs provide exceptional value because their deep expertise allows them to find solutions for problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network using state-of-the-art on-line troubleshooting technology in order to perform fast, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000e
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure devices by offering consulting services such as:
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate quickly following a damaging penetration. Security support services offered by Progent include: thorough information security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; building secure architectures for off-site and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent offers expert remote consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide array of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Southlake Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software to handle the unique needs of your corporation, or adding temporary online staff to supplement your internal Help Desk team during high-demand events such as software migrations, major updates, or installing new business software.
Progent's Help Desk staff of seasoned network consultants gives your computer users in Southlake or anywhere in the state of Texas quick assistance from an effective network service resource with extensive experience offering phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's goal is to solve instead of simply report IT issues.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Southlake, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so your network maintenance is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, proactive monitoring can head off inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a mix of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Southlake or throughout the state of Texas, Progent's online computer support engineers are ready to deliver effective and affordable system help whenever your organization has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Southlake business deals with a local freelance consultant or employs a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to resolve unexpected network emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Support for Southlake
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Southlake or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Southlake and is also ideal for customers in more remote areas of Texas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online support and requires no ongoing retainer for support services provided during regular business hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support services include technology integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Development
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that fit the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online connectivity allows Progent's support professionals to observe exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise require an expensive onsite service call. Cutting-edge online access software and experienced technicians combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for High System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who work with familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.