Fast and Affordable Online Technical Support for Southlake Computer Systems
For organizations in Southlake or anywhere in the state of Texas, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's online support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools needed to solve most information system problems rapidly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many remote service companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor repairs manage to end up as major bills. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies which permit the highest degree of effectiveness for remote technical support and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security.
Progent's powerful service reporting system stores extensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to every Progent client by any Progent engineer. This history of trouble tickets and repairs is stored as a quickly searchable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft make available other vast support databases and permit quick response from manufacturers' internal support staff so Progent's remote service experts can determine the best solutions promptly.
Online support services offered by Progent to businesses in Southlake and throughout the state of Texas include:
Authorized MS Windows Support
Progent's Microsoft-expert online service engineers offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with the most complex problems associated with network infrastructure design, integration, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value because their broad experience permits them to solve problems rapidly. In many cases, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your network using sophisticated remote troubleshooting tools to perform quick, safe, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity devices by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can enhance the safety of your Windows, macOS and OS X, or Linux network against attacks or assist you to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide advanced online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad range of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight line of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's special remote engineering services include:
How Your Southlake Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the resources to support an in-house Call Center but who want fast access to a dependable Call Center with professional phone support as well as the ability to escalate the most challenging tasks to high-level engineers.
Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Call Center software to address the unique requirements of your company, or providing occasional online staff to supplement your existing Help Desk group to handle unusually busy situations like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology experts gives your workers in Southlake or anywhere in the state of Texas quick access to a dependable technical support resource with years of background providing telephone-based support and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a key driver of business performance, and Progent's intent is to fix instead of simply record network problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Southlake, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By detecting looming issues before they expand into crashes, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Southlake or throughout the state of Texas, Progent's online computer support engineers can provide professional and affordable system support the instant your business needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Southlake business works with a regular freelance support technician or maintains an in-house IT staff that know how to handle common computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve sudden system emergencies or particularly complicated integration projects.
Features of Progent's Online Network Services for Southlake
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services offer companies in Southlake or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can deliver your organization world class network support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Southlake and is also ideal for customers in geographic areas of Texas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for phone support and asks for no ongoing retainer for support services delivered during regular business hours. This protects you from facing big bills for routine repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services consist of technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL Database Administration and Application Programming
Apple Macintosh Help
Amazon MWS Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that match the unique needs of your company.
- Sophisticated Online Connectivity Tools
Protected remote access permits Progent's support experts to see exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly personal visit. Sophisticated remote access tools and experienced technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online support and remote network tracking.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for High Network Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by each staff member to every client. The practice of detailing and organizing support records results in more effective support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.