Immediate Remote Support for Southlake Information Networks
For organizations located in Southlake or anywhere in Texas, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast solutions somehow end up as major invoices. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies which promote the maximum level of efficiency for online help and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's system remotely without breaching network security.
Progent's proven technical support database application includes detailed documentation of all support that Progent's customers have been provided. Progent's team engineers have access to the details of assistance rendered to each Progent client by any Progent consultant. This history of trouble tickets and repairs is structured as a conveniently exploitable support database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive support databases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the most efficient resolutions promptly.
Remote technical support services offered by Progent to companies in Southlake and anywhere in the state of Texas include:
Authorized Windows Support
Progent's Microsoft-expert online support experts offer computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and validates an individual's technical knowledge at the expert level. Cisco CCIEs can handle the most challenging issues surrounding network infrastructure planning, installation, maintenance, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience permits them to fix problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your environment using advanced on-line support technology to provide fast, secure, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recover quickly after a serious penetration. Security services available from Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; integrating firewalls; building secure techniques for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad range of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Southlake Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for companies who lack the budget to support an internal Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent extension of your existing Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation resource to handle complex technical problems, or be ready in overflow situations when your other support engineers are too busy.
Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Southlake or anywhere in the state of Texas quick assistance from a dependable support group with extensive experience offering telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's aim is to resolve instead of just annotate network problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Southlake, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By exposing looming problems before they cause crashes, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a mix of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Southlake or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver professional and economical IT support the moment your business requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Southlake organization works with a regular freelance consultant or maintains an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden system crises or especially complex integration problems.
Benefits of Progent's IT Support for Organizations in Southlake
Progent's remote technical help services allow your Southlake organization to experience the benefits of timely, enterprise-level IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming more reliable, productive, and secure. Advantages to your company include:
- Convenient remote extension of your on-site IT resources
For most companies in Southlake and throughout Texas, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, serious problems may strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local support people. In these instances, Progent's online service experts provide a convenient, fast, and economical solution to supplement your local help and to pass on useful knowledge to improve your ability to resolve downstream problems locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent consultants have less overhead than big consulting organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your business grows, system unavailability and problems with critical software become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Seamless Growth
Companies often start with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown onto a weak foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such poorly built systems require proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system architecture that can provide the solid foundation to handle critical business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller companies require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is trying to sell a specific vendor's products. IT support and product selling can lead to a situation where the proposed
solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The practice of documenting and archiving support records allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.