Immediate Online Technical Support for Southlake Computer Systems
For companies in Southlake or anywhere in the state of Texas, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-certified security experts to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most information system problems rapidly. Efficient support lowers direct expenses since service calls require minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical online support companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to turn into big tabs. Progent's skill at handling problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes which allow the highest level of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's network remotely without breaching network security.
Progent's sophisticated technical support database system stores detailed documentation of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of assistance rendered to every Progent customer by every Progent consultant. This history of trouble tickets and fixes is stored as an easily retrievable internal knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close associations with major vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting experts can determine optimal resolutions promptly.
Remote technical services provided by Progent to customers in Southlake and throughout the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service engineers offer network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 integration assistance plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn problems associated with network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software patches. CCIEs offer excellent value because their broad expertise allows them to fix problems rapidly. In many cases, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using advanced remote support tools in order to provide efficient, secure, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of networking products. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your company to clean up quickly following a serious breach. Security solutions available from Progent cover comprehensive information security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a broad range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help analyzing anomalies within UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Southlake Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology consultants offers your workers in Southlake or anywhere in the state of Texas immediate communication with a large technical support resource with substantial background providing telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a major enabler of company success, and Progent's policy is to fix instead of just document IT issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth engineering support and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Southlake, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your network support is proactive and automated. By uncovering emerging trouble spots before they result in crashes, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that support multiple operating systems.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Southlake or anywhere in the state of Texas, Progent's online computer support engineers can deliver effective and cost-effective IT support whenever your business has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.
Even if your Southlake organization works with a regular independent consultant or employs an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or especially tough integration projects.
Features of Progent's Remote Computer Services for Southlake
Progent's online help, remote repair, system security expertise, and network administration services give businesses in Southlake or anywhere in the state of Texas the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Southlake and is also ideal for customers in geographic regions of Texas that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone help and imposes no ongoing retainer for support services delivered during regular business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide access to authorized specialists with skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support in critical business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the unique requirements of your business.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive onsite visit. Cutting-edge online connectivity tools and experienced technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose clients need immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to every customer. The discipline of documenting and organizing support records allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.