Fast and Affordable Remote Technical Support for Southlake Texas Information Networks
Fast Remote Support for Southlake NetworksFor organizations located in Southlake Texas, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow turn into major bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your network remotely without compromising system security.

Progent's proven service reporting system includes detailed histories for the service that Progent's clients have received. Progent's team consultants have access to the records of support provided to each customer by any Progent engineer. This history of anomalies and fixes is organized as a quickly exploitable proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other extensive technical databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal resolutions promptly.

Remote technical services offered by Progent to clients in Southlake Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk software to meet the special demands of your business, or adding occasional online personnel to supplement your internal Help Desk group to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in Southlake Texas quick access to an efficient support resource with years of background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a crucial enabler of business efficiency, and Progent's goal is to solve instead of simply annotate network issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Southlake Texas online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer support is proactive and automated. By anticipating emerging problems before they grow into downtime, system monitoring can ward off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a combination of platforms.
How Your Southlake Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Southlake Texas, Progent's phone-based network support engineers are ready to provide professional and affordable system help whenever your company has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Southlake company works with a regular freelance consultant or maintains an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complicated integration projects.

Features of Progent's Remote Network Services for Southlake Texas
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services offer companies in Southlake Texas the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can provide your company world class IT support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Progent is convinced that a carefully designed and implemented information system can be a crucial factor for enabling a company's growth, and we follow this credo in our corporate system infrastructure. We have built a fault-tolerant virtual office infrastructure that allows Progent's in-house consultants and certified contractors to deliver fast and efficient service, collaborate closely on challenging jobs, and gain from professional and private growth by acting as part of a dynamic business ethos of personal drive and independence.

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    Microsoft Windows 8.1 is engineered to run on devices from smart phones and tablets to engineering workstations. An abundance of innovative capabilities, such as its touchscreen support and signature live tiles user interface, provide a broad selection of benefits for organizations who know how to exploit them. Progent's Windows consultants can assist get your organization up to speed with Microsoft Windows 8.1 and make sure you derive significant competitive value from the operating system's many new and enhanced technologies.

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    GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by companies and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the network security capabilities covered within GIAC accreditation such as auditing network vulnerability, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.

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    Google GCP Cloud solutions Consulting

    Progent can provide cost-effective remote and onsite support to assist organizations of any size to move all or part of their core network resources to Google Cloud Platform (GCP). This can save time and equipment expense and enable the use of Google's state-of-the-art machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security.

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  • Top Remote Support Services SQL Server 2017 Performance Tuning
    Microsoft Certified Expert SQL Server 2017 Monitoring IT Consultant

    Progent's Microsoft-certified SQL Server 2017 experts can help your business to assess the business advantages of migrating to SQL Server 2017 and can help your organization to plan and implement a smooth migration of your current SQL Server environment to any deployment model including local, cloud-based, or hybrid. Progent's consultants offer online or on-premises support services ranging from on-demand design review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and within budget.

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  • Top Quality Lync Server 2013 and Cisco Unified Communications Engineers
    Microsoft Lync Presence Technology Professional

    Progent's consultants can assist your company to evaluate the value of Microsoft Lync Server 2010 for your environment and can assist you to design and carry out a deployment of Lync Server 2010 that consolidates the control of IM and Presence and increases the productivity of your in-house staff, telecommuters, and mobile workforce. Progent's consultant's can in addition assist your company to carry out a smooth migration to Microsoft Lync Server from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can use Lync Server 2010 to improve the collaborative functions of Microsoft Office programs, and provide training and continuing technical support for Lync and other Microsoft technologies.

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  • Case Study Proxim Wireless
    Wireless Integration Case Study

    Progent delivered a wireless networking solution that enabled a school to increase efficiency and avoid the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote locations up to 2.5 miles apart and can reach even longer distances. This wireless alternative offered improved performance and reliability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it offered immunity to local interference.

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    Progent's Cisco certified wireless networking consultants can provide economical online and on-premises support for legacy and modern Wave 2 Aironet wireless access points (APs) and Progent can assist your business to plan and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet APs.

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    MS CRM Setup and Support

    Microsoft CRM helps mid-market companies nurture profitable customer interactions. Integrated Sales and Customer Service modules allow employees to share data to help promote selling success and offer steady, efficient customer service. Progent can set up the most sensible server and communications infrastructure, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your sales or customer service data.

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    24/7 Jabber and Cisco TelePresence Server Outsourcing

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    Stealth intrusion testing is a key component of any overall network security strategy. Progentís security experts can perform thorough penetration checks without the knowledge of your organization's in-house network support staff. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion incident warnings and event log analysis are correctly configured and actively monitored.

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    Microsoft LCS Server Consultants

    MS Office Communications Server provides IM and Real Presence as part of a scalable, world-class solution offering enhanced security, seamless compatibility with other Microsoft products, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows cost savings and elevated operational efficiencies, enhanced individual output, and better IP security. MS Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and onsite configuration support and mediation services for your Office Communications Server 2007 environment and can assist your organization to assess the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and implement an efficient migration that will add business value to your information network

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    Progent's expert support team can show you how to design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the background to complete your move quickly and economically. Progent's Exchange 2007 support, repair, and design services include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.

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  • Lync Server 2013 and Cisco UC Consultancy
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    Lync 2013, renamed Skype for Business, allows businesses of all sizes to create a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad assortment of desktop and mobile endpoints. Progent's certified Lync 2013 consultants and system integrators can assist you to evaluate the advantages of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model suitable for your present and long-term goals, deploy Lync 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your IT team and end users. Progent has expertise in critical components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with key Microsoft Office and Office 365 apps including Outlook and PowerPoint.

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    Progent's Microsoft-certified experts can help you rationalize the business justification for deploying SharePoint Server 2007, advise you on the most appropriate edition of Microsoft SharePoint Server for your circumstances, provide configuration and integration expertise, help you to set up MS SQL Server as a back-end DBM, optimize your network infrastructure, integrate your standard and customized application software to operate with SharePoint Server 2007, design a comprehensive security strategy that includes portal technology, and provide maintenance and Help Desk support.

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    Progentís Technical Response Center offers low-cost nationwide after-hours online troubleshooting for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts offer 24x7 telephone help and remote direct computer access to isolate and resolve technical problems quickly and affordably.

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    Consultant Microsoft Exchange Hosting

    Progent's MS Exchange Server Hosting Support Services provide an enterprise-class data center that features redundant electrical and cooling systems, 24x7 site security and IT support center, and failover connections to Internet backbone service companies. Hosted Microsoft Exchange servers are set up as virtualized machines for high uptime, easy scalability, and fast restoration. Progent's services include complete incorporation with your network, connectivity with mobile computing devices, continual tracking of performance and network security, spam and virus protection, patch and service pack management, Help Desk Call Center services, daily data backup, and full email administration services.

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    Progent's proven ransomware recovery experts can help your business to rebuild an IT network damaged by a ransomware cryptoworm like Ryuk, WannaCry, Hermes, or Locky.

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    If your business has a UNIX, Linux, or Sun Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole enterprise in a wide range of security topics such as security management procedures, security design and strategies, access control systems and methodology, software development security, business processes security, hardware security, telecommunications, network and Internet security, and disaster recovery planning. CISM, CISSP and ISSAP define the basic competencies and worldwide standards of knowledge that information security managers are expected to master. These accreditations give IT management the assurance that those who have earned their CISA or CISM certification have the experience and theory to offer effective security support and engineering help.

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    Progent's network consultants can assist your company to streamline desktop PC update and patch deployment by providing expertise with management tools such as Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).

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    Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a easily administered Internet gateway that acts as a one-server solution for an array of security features such as an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway provides advanced web security reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft engineers can help you to design and carry out pilot and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also assist your organization to migrate economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to assist businesses of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    Progent offers high availability load balancing consulting covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. non-stop load balancing vendors for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP.

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    Progent is one of the most qualified network consulting firms for creating email and messaging systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the advantages of Exchange 2000 for typical situations including updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server support.

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    Cisco's security and remote access solutions for small to mid-size companies offer a full array of easy-to-administer protection products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your corporate goals.

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    Progentís high availability system consultants offer non-stop computing consulting, disaster recovery planning, network load balancing, high-availability interoffice connectivity, non-stop Internet architecture design, non-stop data center services, and other fault-tolerant operations support to help your small business configure a 24x7 environment for mission-critical applications. Progent has the background to develop affordable, 24x7 systems by deploying the expanding library of Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can help you design a high-availability mutli-location network with a completely redundant Internet interface and intelligent system load balancing.

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    Progent's Cisco-certified wireless technology experts can assist you to deploy, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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    Cisco's security and remote connectivity solutions for small to mid-size companies represent a complete range of manageable protection products to help protect your wired and wireless information system. Cisco's VPN line includes routers and switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that align best with your corporate goals.

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    Wireless LAN Site Survey Troubleshooting

    Progentís Wireless Site Survey helps you to plan and implement a Wi-Fi wireless network customized for your facilities, offering you a WLAN that delivers the coverage, performance, capacity, QoS, security, and roaming ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service.

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    24x7 Microsoft Exchange Upgrade Consultants

    Progent's certified professionals provide technical help and network consulting services for Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange 2003 Server include system design, deployment, project management, local and remote troubleshooting, Help Desk Call Center support, expert security evaluation, and comprehensive network management outsourcing.

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  • Windows Failover Cluster Network Consulting Emergency Windows Server 2008 Failover Clustering Remote Support
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    Progent can assist your organization to utilize Cisco's networking products to create a solid foundation for your local, cloud-centric, or hybrid-cloud data center and improve operations in key areas including resource consolidation, security and compliance, versatility, reliability, and disaster recovery.

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  • Offsite Automated Backup Services Specialists
    Specialists ProSight DPS Backup and Recovery Services

    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data.

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