Fast and Affordable Online Support for Southlake Texas IT Networks
For organizations in Southlake Texas, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-qualified security experts to help with advanced security design and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to resolve most network issues rapidly. This reduces direct costs since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits even more in incidental costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially important for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay only for the services that you receive. Unlike many remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs somehow turn into big tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-tested methodologies that allow the maximum level of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to link to your company's system without breaching system security.
Progent's powerful service reporting system maintains extensive records describing all service that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance delivered to every customer by any engineer. This archive of problems and repairs is structured as a quickly retrievable internal database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up other vast support knowledge bases and permit priority response from vendors' internal support staff so Progent's remote consulting experts can arrive at optimal solutions in the least time.
Remote technical services provided by Progent to companies in Southlake Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers offer network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop support services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can handle even the most stubborn challenges encountered in network infrastructure planning, deployment, administration, compliance, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to resolve problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your environment by means of the latest on-line troubleshooting technology to provide fast, safe, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure devices. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your company to recover rapidly after a damaging breach. Security solutions offered by Progent include: comprehensive data security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to address a wide array of information technologies such as network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight series of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Southlake Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk software to handle the unique requirements of your corporation, or providing temporary online personnel to supplement your existing Help Desk Call Center team to deal with demanding events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran network experts gives your customers in Southlake Texas fast assistance from a reliable technical support group with extensive experience delivering phone help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's aim is to fix rather than simply document network issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff provides remote professional consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Southlake Texas remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so your network maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support multiple operating systems.
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Southlake Texas, Progent's phone-based computer support specialists are ready to provide expert and economical system support the moment your business requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Southlake company has a regular independent support technician or maintains a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle sudden network emergencies or particularly tough integration projects.
Features of Progent's Online Network Support for Southlake Texas
Progent's online help, remote repair, network security expertise, and system management services offer offices in Southlake Texas unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Southlake Texas and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone help and asks for no monthly retainer for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL Project Management and Application Design
Apple Macintosh Help
Amazon MWS Programming and Debugging
By providing a full service one-stop source for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that fit the unique needs of your company.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art online access tools and expert technicians together allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for High System Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose clients require instant recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.