Immediate Remote Support for Southlake Information Networks
Urgent Phone Support for Southlake SystemsFor organizations located in Southlake or anywhere in Texas, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast solutions somehow end up as major invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies which promote the maximum level of efficiency for online help and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's system remotely without breaching network security.

Progent's proven technical support database application includes detailed documentation of all support that Progent's customers have been provided. Progent's team engineers have access to the details of assistance rendered to each Progent client by any Progent consultant. This history of trouble tickets and repairs is structured as a conveniently exploitable support database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive support databases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the most efficient resolutions promptly.

Remote technical support services offered by Progent to companies in Southlake and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for companies who lack the budget to support an internal Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent extension of your existing Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation resource to handle complex technical problems, or be ready in overflow situations when your other support engineers are too busy.

    Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Southlake or anywhere in the state of Texas quick assistance from a dependable support group with extensive experience offering telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's aim is to resolve instead of just annotate network problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Southlake, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By exposing looming problems before they cause crashes, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a mix of platforms.
How Your Southlake Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Southlake or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver professional and economical IT support the moment your business requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Southlake organization works with a regular freelance consultant or maintains an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in Southlake
Progent's remote technical help services allow your Southlake organization to experience the benefits of timely, enterprise-level IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Southlake and throughout Texas, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, serious problems may strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local support people. In these instances, Progent's online service experts provide a convenient, fast, and economical solution to supplement your local help and to pass on useful knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent consultants have less overhead than big consulting organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your business grows, system unavailability and problems with critical software become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies often start with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown onto a weak foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such poorly built systems require proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system architecture that can provide the solid foundation to handle critical business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller companies require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is trying to sell a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.