Fast and Affordable Online Support for Southlake Texas IT Networks
Immediate Phone Consulting for Southlake SystemsFor organizations in Southlake Texas, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-qualified security experts to help with advanced security design and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to resolve most network issues rapidly. This reduces direct costs since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits even more in incidental costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially important for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay only for the services that you receive. Unlike many remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs somehow turn into big tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-tested methodologies that allow the maximum level of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to link to your company's system without breaching system security.

Progent's powerful service reporting system maintains extensive records describing all service that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance delivered to every customer by any engineer. This archive of problems and repairs is structured as a quickly retrievable internal database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up other vast support knowledge bases and permit priority response from vendors' internal support staff so Progent's remote consulting experts can arrive at optimal solutions in the least time.

Remote technical services provided by Progent to companies in Southlake Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight series of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk software to handle the unique requirements of your corporation, or providing temporary online personnel to supplement your existing Help Desk Call Center team to deal with demanding events like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network experts gives your customers in Southlake Texas fast assistance from a reliable technical support group with extensive experience delivering phone help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's aim is to fix rather than simply document network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote professional consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Southlake Texas remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so your network maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support multiple operating systems.
How Your Southlake Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Southlake Texas, Progent's phone-based computer support specialists are ready to provide expert and economical system support the moment your business requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Southlake company has a regular independent support technician or maintains a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle sudden network emergencies or particularly tough integration projects.

Features of Progent's Online Network Support for Southlake Texas
Progent's online help, remote repair, network security expertise, and system management services offer offices in Southlake Texas unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

An index of content::

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    VMware's NSX virtual network technology allows you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the complete virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM and VMware NSX.

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