Spam and Virus Filtering Service and Email Encryption

Spam accounts for 70% of email messages. Over 3% of emails have malicious attachments. 91% of successful hacks begin with email attacks. It all adds up to the urgency of protecting your email.

Progent has partnered with leading IT security companies to offer small and mid-size businesses ProSight Email Guard, a hybrid security solution that uses cloud-based resources and on-premises security gateway hardware to provide multi-tiered defense against spam, email-borne viruses, Denial of Service (DoS) attacks and other email-based threats. In addition, ProSight Email Guard's security gateway hardware provides outbound email encryption, enforces your internal content policies to keep sensitive data from leaking outside of your organization, and helps keep your organization off spam block lists by filtering outbound spam and viruses.

Progent's email security consultants can assist you to design and implement your ProSight Email Guard deployment, help you determine which email security gateway appliances are the best fit for your needs, configure your gateway, integrate ProSight Email Guard with Microsoft Exchange Server or any other email platform, set up policies for filtering inbound and outbound email, configure outbound encryption, plan and deploy high-availability topology that can include clustered security gateways, set up a streamlined cloud-based management system that utilizes delegated administration, and provide training, ongoing consulting support and troubleshooting.

Key Features of ProSight Email Guard
ProSight Email Guard is a complete solution for protecting inbound and outbound email. ProSight Email Guard offers these key features:

• Spam Protection uses heuristic-rules that analyze IP addresses, message content, and even images/
• Zero-hour Virus Protection offers multi-tiered scanning and 24x7 real-time updates
• Cloud-based Pre-filtering prevents the vast majority of email threats from ever reaching your security perimeter
• On-premises Gateway Appliance is purpose-built for deep analysis of inbound and outbound traffic
• Cloud-based Management with delegated administration rights centralizes and simplifies policy and configuration control
• Outbound Filtering provides policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and blocks outbound spam and viruses
• Encryption uses AES with 256-bit keys and automatically protects outbound email that meets your policy settings
• Rate Control blocks spambots and controls outbound email rate based on IP address or sender's email address
• Denial of Service (DoS) Attack Protection keeps your network from being disabled by an overload of malicious spam
• Directory Harvest Attack (DHA) protection keeps spammers from stealing and selling your users' email addresses
• Low False Positive Rate is an industry-leading 0.01% before you apply any of the available custom optimization options
• Internal Email Protection with Exchange protects email that stays within your security perimeter, never reaching your gateway

The reliability of your email system is also improved due to the hardened, geographically dispersed data centers behind Email Guard's cloud infrastructure. Data center uptime averages 99.999 percent, far higher than can be achieved by the email servers of most small or mid-size businesses. If your email server or internal network infrastructure fails, Progent's Microsoft-certified consultants and Cisco-certified network engineers can provide immediate online expertise to get you up and running quickly.

Inbound Email Protection
All inbound email secured by ProSight Email Guard passes through the Cloud Protection Layer, which uses advanced data centers and massive computing grids to block 95% of spam and most email carrying viruses and other malware. Email that clears this first level of filtering is subjected to deep analysis by purpose-built on-premises security gateway hardware that provides multi-level inspection including OCR technology to detect image spam. The Cloud Protection layer and the email security gateway are continually updated in real time by the cloud-based Update Center, a technology center staffed 24x7x365 by security experts to provide zero-hour protection against the latest threats without requiring the intervention of your management personnel. For disaster recovery, the Cloud Protection Layer offers email spooling, which can store all your inbound email for up to 96 hours or redirect it to an alternate destination in case your on-premises data center is disrupted.

Outbound Email Protection
The outbound filtering capability of ProSight Email Guard prevents costly data leaks and protects your reputation as a trusted source of email. ProSight Email Guard provides Data Loss Protection (DLP) through policy-based content filtering. This prevents users from inadvertently releasing valuable or private information through email messages. Leaked information can violate regulatory requirements and can result in loss of competitive advantage, identity theft, and even litigation. The ProSight Email Guard security gateway appliance comes with standard content filters that include HIPAA, Social Security Numbers, credit card numbers. In addition, you can define custom policies for filtering content based on keywords, categories, or other factors. ProSight Email Guard allows you to use content filtering policies for automatically blocking, quarantining or encrypting email messages.

Outbound filtering can also block spam and viruses sent by internal computers that have been compromised, which is a serious vulnerability in BYOD (Bring Your Own Device) environments. Organizations which allow spam and viruses to be sent out can be placed on block lists, or "blacklisted". This loss of reputation can hurt productivity and profits.

Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.

A plug-in for Microsoft Exchange allows users to encrypt emails on an individual basis. For additional details about ProSight Email Guard outbound email encryption, see Email Guard technology and architecture.

Technologies Behind ProSight Email Guard for Blocking Email Threats
ProSight Email Guard's cloud-based filtering resources, technology centers and gateway appliances combine open source mechanisms with proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques include:

• IP Reputation Analysis
• Sender Authentication
• Recipient Verification
• Predictive Sender Profiling
• Virus Databases
• Pre-Defined And Custom Policies
• Rate Control
• Signature Analysis
• Intent Analysis
• Image Analysis
• Bayesian Analysis
• Spam Rules Scoring Thresholds

• Spam
• Viruses
• Trojans
• Worms
• Polymorphic Viruses
• Spoofing
• Phishing
• Denial Of Service (Dos) Attacks
• Directory Harvest Attacks (Dhas)
• Spyware

How Progent Can help You Deploy and Manage ProSight Email Guard
Progent's certified email security experts can work with you to develop a comprehensive email security strategy that protects you from email-borne threats and helps you stay in compliance with government regulations and industry standards. Progent can help you plan and implement a smooth rollout of ProSight Email Guard, tune your configuration to match your environment, develop auditing and reporting practices, train your management and end users on how to avoid spam and prevent virus propagation, and develop enforceable email policies. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.

Progent's Microsoft-certified consultants offer world-class expertise providing remote and onsite IT consulting services for Microsoft Exchange including Microsoft Exchange Server 2016 consulting, Exchange Server 2013 support, plus support and migration services for legacy versions of Exchange Server. Progent also offers Windows Server consulting as well as support for the entire family of Microsoft Servers.

Download the ProSight Email Guard Datasheet
To see the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).

Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services offers other affordably-priced managed service packages that address key components of your information system such as endpoint security, backup and disaster recovery, network infrastructure management, virtual machine hosting, and IT documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard physical and virtual endpoints against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery Services
  Progent has partnered with leading backup/restore software companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.

• Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. Progent Active Security Monitoring services safeguard local and cloud resources and provides a single platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ransomware protection and recovery services.

• Progent's Outsourced/Shared Service Center: Support Desk Managed Services
  Progent's Support Center services allow your IT staff to offload Help Desk services to Progent or split responsibilities for Help Desk services transparently between your internal network support resources and Progent's nationwide pool of certified IT service technicians, engineers and subject matter experts. Progent's Shared Service Desk provides a smooth extension of your internal network support resources. Client access to the Help Desk, delivery of support, escalation, ticket generation and tracking, efficiency metrics, and management of the support database are consistent whether incidents are taken care of by your core IT support organization, by Progent, or by a combination. Read more about Progent's outsourced/co-managed Call Center services.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to defend against ransomware or recover rapidly after an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Nephilim. Progent will work with you directly to collect information about your existing antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that minimizes your exposure to ransomware and meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Contact Progent for Email Solutions
If you want to find out more about using Progent's ProSight Email Guard managed services or if you need Progent's help to troubleshoot or enhance your email system, call 800-993-9400 or visit Contact Progent.