Additional Topics of Interest
Services Documentation Technical Support Services
Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by each consultant to every customer. The practice of documenting and archiving support records allows more effective support and avoids a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Computer Support Help Desk Technical Support Services
Progent's Microsoft and Cisco authorized experts offer several ways to help mid-size and large businesses develop an efficient and productive internal Network Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, executive reporting, training of internal staff, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies analyze the various top level Help Desk application programs on the market and decide what products might be excessively expensive, miss critical features, or align badly with your organization's business goals. Progent also provides short-term staffing for companies who want to augment their internal Help Desk staff for occasional projects or to fill in for vacationing or indisposed workers.
VMware Site Recovery Manager and NSX Integration Technology Professional
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
SQL Server 2014 Capacity Planning Help and Support
SQL Server 2014 includes major improvements in key areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently with all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services such as system design, deployment, administration, troubleshooting, and software development services to help organizations of any size to realize fast return from their SQL Server 2014 deployment.
IT Consulting for Windows Server 2012 Configuration Manager
Progent's certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support, team, develop an enterprise-wide security strategy, streamline network administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Solaris with Windows Specialists
Progent can help your company to plan and implement an efficient migration from a UNIX-based IT environment to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can assist you to guard your information and minimize business discontinuity by developing an efficient migration plan that protects your existing investments in UNIX application and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of existing environment, transition strategy and testing, Microsoft Exchange migration support, data and application migration, and processor and storage transition and economization.
Apple OS X Tiger On-site Support
Progent's consultants offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and custom training. Progent can help businesses to upgrade to macOS from OS X or other earlier editions of Mac OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also assist you with iPhone support and Apple iPad management, or moving to Apple's iCloud. For computer networks built exclusively on macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, integrating and supporting a network infrastructure that is available, secure, efficient and aligned with your organization's objectives.
Support Help Desk Consulting
Progent's Computer Help Desk Outsourcing Services for desktop technical support are designed especially for small businesses who need fast availability of a Help Desk Service Center with expert telephone support and full escalation capability but who have to operate within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Software Selection and Integration.
Small Office Network Support Service
For small companies interested in Progent's IT outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail email@example.com.