Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Mid-size companies who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
Progent's Microsoft-certified consulting experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 available from Progent include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile management and synchronization, telecommuter connectivity, security and compliance, streamlined provisioning and administration, infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and users, and post-migration Call Center support services.
Progent can assist your business in any and all facets of your migration to Exchange 2016 including designing HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
SQL Server 2014 includes major improvements in critical areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite consulting services including system design, configuration, management, troubleshooting, and application development expertise to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable and safer Active Directory implementation. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability.
Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Azure hybrid cloud design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include unified management of advanced security features such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and carry out an efficient upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.
Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop technical support are designed specifically for small organizations who need immediate availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must work within a modest IT budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support, Secure Remote Access Provisioning, System Evaluation, Problem Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Software Recommendation and Integration.
Progent's Cisco CCIE network experts can help your business to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of IT projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of individual best practices that are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world IT problems quickly.
SQL Server 2016 offers significant improvements in performance, scale, security, high-availability, mobile computing support, and integrated business intelligence. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, R language support, Row-level Security, Mobile Reports, and centralized management of local and cloud resources. Progent's Microsoft-certified consultants can provide online and onsite support to help organizations of all sizes to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).
Progent provides clients access to consultants who have earned some of the computer industry's most prized credentials. Progent believes that customers have the right to know that their computer service professionals have accredited testing plus extensive real-world backgrounds so that Progent's clients can engage Progent's support with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly superior vendor assistance than is available to non-certified service providers, enabling Progent to offer customers a higher class of IT support. In other cases, major certifications such as CISSP or ISSEP for IT security can help corporate clients to demonstrate compliance with regulatory requirements by using the assistance of recognized IT professionals.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for key workloads by providing centralized, mixed-platform monitoring of physical and virtual infrastructure installed throughout local datacenters and private and public clouds. Progent's SCOM consulting group can provide advanced online and onsite expertise to help organizations of all sizes to plan, implement, optimize, update and repair Operations Manager 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from earlier releases or from other monitoring products, or integrate multiple monitoring systems into a unified IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
For large organizations, Progent can leverage internal IT groups by offering world-class background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branches, Progent can perform as a seamless local extension of enterprise network management. Progent’s enterprise support services include company-wide security, online branch office support, system architecture, Sarbox compliance, project management, and world-class service for multi-site office environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and specialists to assist with a campus relocation or branch move, or a network designer to assist with setting up or utilizing an Internet Data Center or co-location site.
Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the forefront of network service, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems rapidly.
Mid-sized companies can get all the benefits of Microsoft Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Premier network support experts. With Progent's economically priced network service programs, mid-size organizations can choose a simple co-sourcing package based on System Center Operations Manager with server monitoring, proactive alerts, in-depth system analysis, Help Desk Call Center, and remote service. For businesses with mission-critical environments who need high availability networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer mid-size business networks enterprise-class availability, security and productivity.
Progent's Microsoft-certified professionals have over 10 years of experience delivering unified communications support for customers ranging from small businesses to large enterprises. Progent provides affordable support for all versions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email environments, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange consulting services can help you in designing and implementing a migration from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange 2016 Server. Progent also offers integration help for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can show you how to configure Microsoft Outlook Web App for all major web browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard managed services.
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has provided system integration, customization, training, and debugging services since the platform's debut. Progent offers high-level expertise for upgrading legacy Dynamics GP deployments. Progent can assist you to design, test, and implement a cost-effective upgrade from a a legacy version to the latest edition of Dynamics GP.
If you are an information technology consultant with technical support expertise, teaming with Progent and assisting Progent's customers will enhance your skills via collaboration with Progent's team of mutually supportive, world-class consultants. Progent's commitment to offering network expertise and technical support to small companies will offer you the opportunity to work closely with business leaders and add tangibly to the success of exciting organizations. Also, Progent's virtual office environment provides state-of-the-art technology for remote service and wireless connectivity to help you to deliver fast fixes when you take on business-critical issues.
Progent's SonicWall firewall consultants can help you deploy, manage, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete security solution and build protection into your corporate operations.
Progent's Cisco-certified wireless integration consulting experts can assist you to configure, manage, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Progent's Mac networking consultants can help you with a wide range of system infrastructure areas including network architecture, remote and mobile connectivity, internetwork compatibility, security, and new technologies including VoIP and high-speed wireless networking. For business networks based solely on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to deal with the complexity of planning, integrating, and supporting a system architecture that is reliable, safe, productive and aligned with your business objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network systems. Progent can also give you access to certified experts to support Cisco routers and switches.
Les Kent has a 35-year track record of effective network integration, executive management, marketing, and operations. He has demonstrated a talent for developing elegant information technology solutions in his roles as as a system designer, programmer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major enterprises.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.
Progent can deliver in-depth online support for all technical areas common to small company information systems and offers a variety of strategic, as-needed services such as a part-time Chief Information Officer to provide advanced IT design and budgeting capability, a Call Center for help desk services, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management for major projects like site moves orOS migrations, connectivity experts for designing high-performance and robust network infrastructure, certified security engineers to verify information safety and regulatory compliance, disaster recovery specialists to create business continuity plans, and software programmers to create, customize, or repair business application programs.
Progent's data protection experts can assist you to design, implement and debug a backup/restore plan based on MSP360 technology. MSP360 enables file or image backup/restore for virtual machines and physical computers, supports all leading public clouds, and allows you to create a data protection ecosystem with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss resulting from user mistakes, system errors, ill-intentioned users, and external assaults such as ransomware.
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your business, create pilot programs and rollout plans, integrate Windows Server 2008 with your network infrastructure and workload, educate your support personnel how to use enhanced management utilities, and deliver continuing consulting and technical support via low-cost options including Help Desk Call Center support and remote technical support.
Progent's Mac experts can promote the creative aspect of Mac environments by providing help services and education in graphics, sound, and motion video. Progent's consultants offer help in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to design specialized mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting services can show you how to design reports that let you track your business more effectively, turning raw information into valuable insights into your company and customers.
Progent's Microsoft-certified ISA Server consulting experts have long experience developing Microsoft ISA Server-based security solutions for information systems with many sites, remote workers, and mission-critical web applications. Progent's Microsoft Firewall experts are available to assist your small business in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your network security requirements without overly limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's short-term IT staffing services enable businesses to meet sudden increases in demand for network support personnel without dealing with the costs and hassle that come with identifying and recruiting experienced technical help and without adding to your permanent workforce.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.
Progent's certified database application developers can provide businesses of any size online DBA and programming services for popular database platforms such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support available from Progent include installation and configuration, database architecture and programming, management support, replication solutions, capacity planning, performance tuning, data migration, security and compliance, backup/restore systems, troubleshooting, and webinar training.
Before Progent’s MOM-based solution, network issues were approached reactively, once workers complained about them. With the help of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent can now fix network troubles before they grow to be serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before clients know that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small business networks enterprise-class reliability, security and performance.
Progent is seeking to find full-time, results-oriented Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants who have Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISA or comparable security certification; and high-end network architecture experts with experience in mobile solutions, wireless networking, service continuity, business continuity, data preservation, and VMware. Progent also is looking for professionals who can work on our team of helpdesk service specialists and off-site support experts. Also, We are looking for talented administrators able to perform effectively in Progent's fast-paced, virtual office culture.
Progent's certified professionals can assist you you to evaluate the advantages of Windows Server 2008 for your business, create test systems and migration plans, integrate Windows Server 2008 with your IT environment and applications, educate your support staff how to run new administration tools, and deliver continuing consulting and troubleshooting via low-cost options such as Helpdesk service and online technical assistance.
Progent has a long background providing a broad range of remote IT support and emergency troubleshooting services to local governments and schools across the United States. Progent is one of the industry’s pioneers in delivering expert online IT support and has provided network solutions to organizations in every state. Remote support saves travel expenses and solves problems more quickly than onsite service calls.
Progent’s Technical Response Center offers low-cost national after-hours online assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer extended hours phone help and remote direct network access to isolate and repair technical problems rapidly and economically.
Progent's ProSight Virtual hosting services offer small and midsize businesses a range of advantages such as lower capital costs, reductions in operational costs, improved management focus, world-class security, greater availability, and regulatory compliance.
Progent can assist you with every aspect of Azure cloud integration including needs definition, prerequisites evaluation, system architecture, pilot testing, deployment, automated administration, performance tuning, license controls, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN tunnels so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure services.