In addition to offering rapid access to guidance from top-tier IT consultants and subject matter experts (SBEs) to help Spartanburg, South Carolina organizations with specific IT issues or strategic initiatives, Progent can provide short-term supplemental staffing to deliver more generalized services such as desktop support, IT management, and Help Desk call center response. Short-term staffing can help organizations to respond to expected or unplanned peaks in demand for IT services, which may be caused by situations such as company mergers, site relocation, technology migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill voids resulting from the loss of in-house staff members because of scheduled vacations, illness, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staffing services offer businesses the versatility to respond to surges in demand for IT services without being saddled with the costs and delays that come with vetting and recruiting appropriate technical help and without the burden of adding to your permanent head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of seasoned network professionals
- Simple engagement, termination, and re-engagement of services
- Seamless extension of your full-time IT team
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Close working relationship with a world-class, full-service resource for network support
Progent's shared Call Center program is a specialized on-going staff expansion alternative that allows IT groups to divide the responsibilities of Call Center support seamlessly between their full-time network personnel and Progent's extensive team of IT support experts. Working as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a joint support alternative based on by the industry's leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network expertise for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Spartanburg, South Carolina Organizations
Progent's nationwide roster of certified consultants can deliver Spartanburg, South Carolina businesses a broad range of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Spartanburg, South Carolina Companies
To find out more about Progent's short-term staff augmentation services for Spartanburg, South Carolina organizations, call 800-993-9400 or visit Contact Progent.