In addition to offering fast contact with top-tier IT consultants and subject matter experts to help Spartanburg, South Carolina businesses with specific IT issues or strategic initiatives, Progent offers short-term staff augmentation to deal with more broadly defined assistance such as PC help, network management, and Help Desk services. Temporary staffing can help organizations to respond to anticipated or surprise increases in the need for IT personnel, which may be caused by scenarios such as company mergers, data center relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Temporary staffing can also fill voids left by the absence of in-house IT personnel due to vacations, illness, resignation, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary staffing services offer businesses the flexibility to respond to surges in demand for IT personnel without being saddled with the expense and delays associated with identifying and recruiting professional IT help and without the burden of increasing your full-time head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to proven network pros
- Easy engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Strong relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Call Center program is a proven flexible staff expansion alternative that enables IT organizations to divide the work of Call Center support transparently between their internal IT personnel and Progent's extensive pool of technical support experts. Acting as a transparent extension of your in-house Call Center, Progent's shared Call Center service is a joint service solution powered by the industry's leading shared professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing online and on-premises network services for organizations across the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Spartanburg, South Carolina Businesses
Progent's seasoned team of certified engineers offers Spartanburg, South Carolina businesses a wide array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staff Augmentation for Spartanburg, South Carolina Organizations
To learn more about Progent's temporary staff augmentation services for Spartanburg, South Carolina companies, call 800-993-9400 or visit Contact Progent.