Expanding your remote workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Spartanburg organization to select the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Spartanburg, South Carolina organizations to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise their current tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your business to expand your current Call Center team by splitting delivery of Call Center support transparently between your regular support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the leading PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class technical support to your at-home workforce, visit Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Spartanburg, South Carolina organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances installed throughout multiple venues with any number of APs can be remotely configured and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the skills of seasoned wireless professionals who can help your organization to determine the value of UniFi technology for your environment and help you to design, deploy, manage, and maintain your UniFi solution.

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    Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, VPN, and web caching platform for securing the Internet-facing networks of any sized business against a wide range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 support professionals can show you how to design, cost-justify, test, install, customize and manage the any edition of ISA Server on your network.

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    Progent's consultants can help your company to assess the benefits of Lync Server for your business and can assist you to design and execute an installation of Lync Server that unifies the management of IM and Presence and increases the output of your office employees, telecommuters, and smartphone users. Progent's consultant's can in addition help you to carry out a smooth migration to Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server 2010 to improve the team-computing functions of MS Office programs, and provide webinar training and ongoing technical support for Microsoft Lync and other Microsoft platforms.

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    Progent's Exchange Server Hosting Services provide an enterprise-class data center that features backed-up power and cooling systems, round-the-clock staffed security and IT support center, plus fault-tolerant connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtual servers for fault tolerance, smooth scalability, and fast restoration. Services include integration with your network, access to handheld communication products, automated tracking of performance and security, spam filtering, patch and revision control, Help Desk services, per-day backup, and full email administration services.

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    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of network security professionals. GIAC accreditations are recognized by companies and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with any of the network security disciplines addressed under GIAC certification such as auditing network vulnerability, event handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    Office 365 is Microsoft's growing suite of client productivity apps and cloud services offered on a monthly or annual subscription basis. Office 365 applications and cloud-based services are available in a variety of product bundles intended for markets from students and households to global enterprises. Progent can provide fast and easy online access to specialists with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can assist you to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent supports multi-platform networks that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and maintain hybrid solutions that transparently combine on-premises and cloud-based products and services.

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  • Microsoft Exchange 2003 Server Tech Support Outsource Evaluation Postini

  • Threat Management Gateway Troubleshooting
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    Forefront Threat Management Gateway is based on the powerful security capabilities of ISA Server and provides a easily managed web gateway that delivers a single-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting features, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower costs and enhance availability. Progent's Microsoft engineers can assist your company to plan and carry out test and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also help your organization to upgrade smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information.

  • Microsoft Exchange 2016 Migration Planning Online Technical Support Microsoft Exchange Server 2016 Upgrade Network Consulting
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  • Integration Services Microsoft SQL Server
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    SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge enterprise-class programs that can provide your company a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.

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    Progentís Help Desk Co-management service makes it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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