Expanding your remote workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Spartanburg organization to select the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Spartanburg, South Carolina organizations to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise their current tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows your business to expand your current Call Center team by splitting delivery of Call Center support transparently between your regular support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the leading PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class technical support to your at-home workforce, visit Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Spartanburg, South Carolina organization, call 1-800-993-9400 or go to Contact Progent.