Fast Online Technical Support for Spartanburg South Carolina Computer Networks
For organizations in Spartanburg South Carolina, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve the majority of network issues quickly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for online support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions somehow end up as big tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and proven methodologies that allow the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to interface to your computer system without breaching network security.
Progent's advanced customer support database application stores comprehensive records for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support provided to every customer by any Progent engineer. This archive of issues and repairs is organized as a quickly retrievable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists can find the best solutions promptly.
Remote support available from Progent to customers in Spartanburg South Carolina include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help you company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn challenges surrounding network infrastructure planning, installation, management, compliance, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience permits them to solve problems quickly. In many cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system using advanced on-line troubleshooting tools in order to provide quick, safe, and economical diagnosis and repair.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure products. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Aironet APs planning and integration services, Cisco WiFi controllers consulting, Cisco Security and VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recover rapidly after a damaging breach. Security services offered by Progent cover in depth data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for recovering applications and services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a wide range of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Spartanburg Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology consultants offers your customers in Spartanburg South Carolina rapid assistance from a large network service group with extensive background offering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a major contributor to business performance, and Progent's goal is to fix instead of merely annotate IT issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers online advanced engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Spartanburg South Carolina remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By uncovering potential problems before they expand into full-scale emergencies, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a combination of OS platforms.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Spartanburg South Carolina, Progent's phone-based computer support engineers can deliver expert and affordable IT support whenever your business needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Spartanburg organization relies on a regular independent consultant or maintains a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden system emergencies or particularly tough integration projects.
Features of Progent's Online Network Support for Spartanburg South Carolina
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give businesses in Spartanburg South Carolina the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your company world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Spartanburg South Carolina and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online help and requires no periodic retainer for services delivered during normal working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide help from authorized professionals with experience in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise in specific application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Database Administration and Application Design
Apple Mac Support
Amazon Marketplace Web Service Programming
By providing a full service centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the unique requirements of your company.
- State of the Art Remote Connectivity Tools
Protected remote access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand an expensive personal visit. Sophisticated remote connectivity software and experienced engineers combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for Maximum System Availability
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of IT service, executing a broad variety of technical tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing support activity results in more effective service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.