Immediate Online Support for Spartanburg South Carolina Computer Networks
For organizations located in Spartanburg South Carolina, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value because they have the real-world background and have access to the sophisticated technology necessary to solve the majority of information system issues quickly. This reduces immediate costs because service calls use up minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. Unlike many online service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where speedy. minor fixes somehow end up as substantial bills. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven processes that ensure the highest degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to link to your computer system without breaching system security.
Progent's powerful service reporting system includes comprehensive documentation describing all support that Progent's clients have received. Progent's team engineers have the benefit of the details of support provided to each customer by any consultant. This history of trouble tickets and fixes is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts can arrive at the best solutions quickly.
Online technical support services provided by Progent to customers in Spartanburg South Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support professionals can deliver network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help you company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to handle the most difficult problems encountered in network planning, deployment, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to find solutions for problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment using state-of-the-art remote troubleshooting tools to perform efficient, secure, and economical analysis and repair.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking appliances. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points deployment help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover quickly following a serious breach. Security support services offered by Progent cover in depth network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; protecting your email system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to cover a wide spectrum of computer technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based environments. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Spartanburg Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network professionals provides your workers in Spartanburg South Carolina immediate assistance from an efficient network service resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a crucial enabler of company productivity, and Progent's aim is to resolve and not simply report IT issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Spartanburg South Carolina online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging problems before they result in full-scale emergencies, remote monitoring can avoid stressful and costly information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a mix of operating systems.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Spartanburg South Carolina, Progent's online network support engineers can deliver expert and economical IT help whenever your organization requires it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Spartanburg office has a local independent consultant or maintains a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected network crises or particularly tough integration projects.
Benefits of Progent's IT Support for Organizations in Spartanburg South Carolina
Progent's remote network troubleshooting services enable your Spartanburg business to experience the advantages of timely, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
With most offices in Spartanburg South Carolina, local network support providers, whether represented by independent consultants or a full-time IT staff, can take care of the majority of network problems. However, IT crises can spring up when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local support technicians. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to augment your regular help and to convey useful information to increase your capability to resolve future issues locally.
- Less Reliance on Freelance Consultants
For network support, smaller offices often rely on independent freelance consultants. While freelance service people have smaller overhead than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to go without help during an IT crisis. As your company expands, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network remains up and running.
- Create a Solid Foundation for Seamless Expansion
Businesses typically start with an information system implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly built environments need careful assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet vital business requirements and ease downstream expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller organizations need advice and technical training to navigate through an ever more complicated maze of product alternatives available for promoting business growth and enhancing productivity. These companies do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the proposed
solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of network support, performing a broad variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to each customer. The practice of detailing and organizing service records results in more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.