Fast and Affordable Remote Support for Spartanburg Information Networks
For companies located in Spartanburg or anywhere in the state of South Carolina, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced technology needed to solve the majority of network issues rapidly. This lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical remote support organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies that permit the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to interface to your environment without compromising system security.
Progent's advanced technical support reporting application maintains thorough records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help delivered to every client by any engineer. This archive of anomalies and responses is structured as an easily retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient resolutions promptly.
Online support available from Progent to customers in Spartanburg and anywhere in the state of South Carolina include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to assist your company to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 migration help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a person's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most difficult problems surrounding network planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their deep experience allows them to fix problems quickly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking devices by delivering consulting services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist you to clean up rapidly following a damaging penetration. Security solutions available from Progent include: thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your messaging system against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a broad array of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight portfolio of outsourced network management services covers all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting services include:
How Your Spartanburg Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of veteran network consultants gives your clients in Spartanburg or anywhere in the state of South Carolina immediate contact with an effective network service resource with substantial experience delivering phone support and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's goal is to resolve and not merely annotate IT issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, programming, and education services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Spartanburg, or anywhere in the state of South Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer support is proactive rather than reactive. By spotting possible trouble spots before they evolve into crashes, proactive monitoring can minimize stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Spartanburg or throughout the state of South Carolina, Progent's online computer support specialists can deliver professional and economical system help whenever your business requires it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Spartanburg company works with a local independent consultant or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to address unexpected network crises or particularly challenging integration projects.
Features of Progent's Online Network Services for Spartanburg
Progent's phone support, remote repair, network security expertise, and network administration services offer companies in Spartanburg or anywhere in the state of South Carolina unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk services and system administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Spartanburg and is also ideal for networks in geographic regions of South Carolina that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum charge for online help and imposes no periodic subscription fee for support services delivered during normal working hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized specialists who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
MS Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Management and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that meet the special needs of your company.
- State of the Art Online Connectivity Tools
Secure remote access permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive onsite visit. State-of-the-art online access software and expert engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for High System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Companies who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.