Fast and Affordable Remote Technical Support for Spartanburg South Carolina Information Networks
For companies located in Spartanburg South Carolina, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they have the real-world background and are equipped with the sophisticated technology required to resolve most network issues rapidly. This reduces direct expenses since service calls require fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast repairs manage to turn into major tabs. Progent's penchant for handling problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and proven processes which permit the maximum degree of effectiveness for remote help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to communicate with your company's computer system without breaching system security.
Progent's sophisticated technical support database application keeps detailed histories describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of assistance rendered to each Progent customer by every Progent engineer. This history of anomalies and fixes is organized as an easily exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow priority response from vendors' in-house engineering staff so Progent's online consulting experts can come up with optimal solutions in the least time.
Online technical support services offered by Progent to businesses in Spartanburg South Carolina include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for networking engineers, and validates a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with even the most difficult challenges encountered in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. CCIEs are an exceptional value since their broad experience enables them to solve problems rapidly. In many instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your network by means of state-of-the-art on-line support tools to perform fast, secure, and affordable analysis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity appliances by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recuperate rapidly following a damaging breach. Security services offered by Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a broad range of information technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Spartanburg Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or enhancing your established one, identifying or customizing Help Desk software to handle the particular requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center group during high-demand events such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of veteran information technology professionals offers your clients in Spartanburg South Carolina quick access to an effective technical support group with substantial experience offering telephone-based support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's aim is to solve rather than just track technical problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and education services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Spartanburg South Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Spartanburg South Carolina, Progent's phone-based computer support specialists can deliver effective and affordable system help whenever your company needs it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Spartanburg office works with a regular freelance support technician or maintains an in-house organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to address unexpected system crises or particularly complex integration projects.
Details of Progent's Online Network Support for Spartanburg South Carolina
Progent's online help, remote repair, network security expertise, and system administration services offer companies in Spartanburg South Carolina the greatest leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Spartanburg South Carolina and is also ideal for networks in more remote regions that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a per-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online service and requires no monthly retainer for services provided during normal business hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support offerings consist of system integration, MS Exchange consulting, network security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Software Design
Apple Macintosh Help
Amazon MWS Software Integration
By providing a full service centralized resource for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that match the specific requirements of your company.
- State of the Art Online Access Tools
Secure online access permits Progent's support professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that might otherwise require a costly onsite service call. Sophisticated remote access software and expert technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for High Network Availability
For offices with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT background, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of network support, executing a broad range of IT projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The discipline of documenting and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.