For small and midsize companies located in Spartanburg South Carolina, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support services offer exceptional value because they are equipped with the real-world background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where quick repairs manage to end up as major bills. Progent's penchant for handling technical issues efficiently translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies that allow the maximum degree of efficiency for online consulting and repair for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's system remotely without breaching network security.
Progent's advanced customer support database system includes comprehensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of all help provided to every Progent client by any consultant. This database of problems and repairs is structured as a readily searchable support database that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can come up with optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Spartanburg South Carolina or to learn more about Progent's online support programs, contact Progent at
Remote Network Support Services Offered Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive set of disciplines. This broad range of technical skills permits Progent's consultants to tackle virtually any emergency that may occur in a small or midsize company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services available from Progent to customers in Spartanburg include:
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Progent also can deliver a full range of remote PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.
Progent’s Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center application software to address the particular demands of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk team to deal with high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Spartanburg South Carolina immediate contact with a reliable support resource with extensive background delivering phone help and online diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's goal is to resolve instead of just record network problems.
Progent's Mac consultants can support the artistic facets of Mac environments by providing remote help services and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Spartanburg South Carolina online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they grow into crashes, remote monitoring can head off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a mix of platforms.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
City | Address | Phone | Link |
Charleston | 460 King Street, Suite 200 Charleston, SC 29403 United States |
(843) 628-5009 | Charleston Network Support Services |
Spartanburg | 2040 B South Church Street Spartanburg, SC 29306 United States |
(864) 641-6001 | Spartanburg Network Support Services |