For small and midsize companies located in Spartanburg South Carolina, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support services offer exceptional value because they are equipped with the real-world background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where quick repairs manage to end up as major bills. Progent's penchant for handling technical issues efficiently translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies that allow the maximum degree of efficiency for online consulting and repair for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's system remotely without breaching network security.
Progent's advanced customer support database system includes comprehensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of all help provided to every Progent client by any consultant. This database of problems and repairs is structured as a readily searchable support database that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can come up with optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Spartanburg South Carolina or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive set of disciplines. This broad range of technical skills permits Progent's consultants to tackle virtually any emergency that may occur in a small or midsize company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services available from Progent to customers in Spartanburg include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from legacy applications to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates an individual's technical skills at the expert level. Cisco CCIEs can handle the most difficult issues associated with network infrastructure planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems quickly. In common cases, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get urgent support for serious network infrastructure problems that are lowering business efficiency but are outside the scope of your local computer maintenance resources. Progent's CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting tools to provide efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.
Certified Windows Support
Progent's Microsoft-expert online support professionals can provide network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of remote PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Spartanburg South Carolina Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for small companies who don't have the budget to build and maintain an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center application software to address the particular demands of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk team to deal with high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Spartanburg South Carolina immediate contact with a reliable support resource with extensive background delivering phone help and online diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's goal is to resolve instead of just record network problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote professional engineering support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. To read additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can support the artistic facets of Mac environments by providing remote help services and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Spartanburg South Carolina online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they grow into crashes, remote monitoring can head off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a mix of platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State