For small and midsize businesses located in Spartanburg or anywhere in the state of South Carolina, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network problems quickly. This reduces direct costs since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves even more with indirect costs by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. Unlike typical remote support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick solutions somehow end up as big tabs. Progent's penchant for dealing with technical issues efficiently results in your business spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an arsenal of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your system without breaching system security.
Progent's powerful technical support database system includes extensive records for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of support rendered to each Progent client by any consultant. This history of anomalies and resolutions is stored as a readily exploitable support knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Spartanburg or anywhere in South Carolina or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote support professionals have credentials in an extensive array of products and technologies. This wide range of IT skills enables Progent's consultants to address practically any problem likely to take place in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with mixed-OS environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical support services available from Progent to companies in Spartanburg and throughout the state of South Carolina include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as system architecture, messaging systems, network and process security, UNIX and Windows integration, VMware products for server economization and easy administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult problems occurring in network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating software patches. CCIEs represent an excellent value because their broad expertise permits them to solve the most complex problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get immediate support for serious network infrastructure problems that are lowering business productivity but are outside the experience of your regular computer maintenance group or consultant. Progent's Cisco CCIE support experts can communicate with your computer system using the latest on-line support tools to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-expert online service experts can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to clean up quickly after a damaging penetration. Security support services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile access; defending your email system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting professionals for special projects that small companies often request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Spartanburg Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are well suited for smaller companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who want fast communication with a dependable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or customizing Call Center application software to address the unique needs of your company, or adding occasional phone support personnel to work with your internal Help Desk Call Center team during high-demand events like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in Spartanburg or anywhere in the state of South Carolina rapid access to a dependable support group with years of experience offering telephone-based support and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk perception as a solid contributor to company productivity, and Progent's goal is to solve instead of just report network issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team offers online advanced consulting expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. To read additional information on Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the artistic elements of Mac environments by delivering remote consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Spartanburg, or anywhere in the state of South Carolina, online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your computer support is proactive rather than reactive. By spotting potential issues before they grow into crashes, system monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a mix of platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.