For small and midsize companies in Spartanburg South Carolina, Progent provides help for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system problems quickly. Efficient support reduces direct costs since solutions take up a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions somehow end up as major bills. Progent's skill at solving problems quickly translates into your company conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of optimized technologies and field-proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's online support team to access your environment without breaching network security.
Progent's powerful technical support reporting application keeps thorough records of the service that Progent's customers have received. Progent's staff engineers have the benefit of the records of support provided to every Progent customer by every Progent engineer. This database of anomalies and responses is stored as a readily retrievable support database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's remote service specialists can find the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Spartanburg South Carolina or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based network support experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's engineers to tackle virtually any problem that may crop up in a small company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-operating system networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to companies in Spartanburg include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy management, and migration from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network engineers, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can handle the most difficult challenges encountered in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience enables them to resolve the most complex problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so you can receive immediate assistance for severe network issues that are impacting business productivity but are not within the experience of your regular network support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment via sophisticated remote support tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Experts
Progent's Microsoft-certified remote support professionals offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of remote desktop consulting and support services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and ISSAP network security engineers offer a range of security solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly following a damaging breach. Security support services offered by Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Spartanburg South Carolina Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the money or time to build and maintain an in-house Call Center but who need quick communication with a reliable Call Center with professional phone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or improving your current organization, evaluating or customizing Help Desk Call Center software to handle the special requirements of your corporation, or providing temporary online staff to supplement your in-house Call Center team to handle unusually busy situations such as software migrations, major updates, or rolling out new business software.
Progent's Call Center staff of experienced information technology consultants provides your clients in Spartanburg South Carolina fast assistance from an efficient technical support resource with years of experience delivering phone consulting and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a key enabler of business success, and Progent's aim is to fix and not simply record IT problems.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group offers online advanced consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications including Microsoft CRM, Project, Word, and MS Office Excel. To find out more concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can promote the creative aspect of Apple Mac computing by delivering phone-based consulting services and training in graphics, audio, and video. Progent's consultants offer expertise in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent can provide companies in Spartanburg South Carolina remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By uncovering potential issues before they evolve into crashes, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple operating systems.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State