Fast and Affordable Remote Troubleshooting for Spartanburg South Carolina Computer Networks
For companies in Spartanburg South Carolina, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve most network problems rapidly. Efficient support reduces immediate expenses since solutions use up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and related costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike many online service organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast solutions manage to turn into major tabs. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which permit the highest level of efficiency for remote consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your network remotely without violating network security.
Progent's powerful customer support reporting application stores extensive records describing all service that Progent's customers have been provided. Progent's team consultants have access to the details of assistance rendered to each Progent customer by every Progent consultant. This database of trouble tickets and solutions is organized as a readily retrievable support database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft open up other massive support databases and allow fast access to vendors' internal support staff with the result that Progent's online service experts are able to find the best resolutions in the least time.
Online technical support services offered by Progent to companies in Spartanburg South Carolina include:
Certified Windows Support
Progent's Microsoft-expert remote service experts offer computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help your company to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. CCIEs know how to handle even the most challenging problems surrounding network infrastructure design, integration, administration, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent value since their broad expertise permits them to fix problems rapidly. In many instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment using state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly following a damaging breach. Security services offered by Progent include: comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to cover a wide array of computer technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Spartanburg Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can assist you in building an efficient new Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center software to meet the particular demands of your corporation, or adding temporary online staff to work with your existing Help Desk group to deal with unusually busy scenarios like software migrations, major updates, or installing new business software.
Progent's Help Desk team of veteran information technology experts gives your clients in Spartanburg South Carolina quick access to a reliable support resource with extensive background delivering telephone-based consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a solid driver of company performance, and Progent's aim is to resolve instead of simply annotate network problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based professional consulting support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Spartanburg South Carolina online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into full-scale emergencies, system monitoring can head off inconvenient and costly service failures. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate multiple operating systems.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Spartanburg South Carolina, Progent's online network support specialists can provide expert and affordable system help whenever your organization requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Spartanburg business deals with a local independent support technician or employs a full time IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the experience to solve unexpected system crises or particularly complex integration problems.
Details of Progent's Remote Network Support for Spartanburg South Carolina
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services offer offices in Spartanburg South Carolina unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Spartanburg South Carolina and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone service and imposes no monthly subscription fee for services delivered during normal business hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support in critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and thorough IT solutions that align with the unique requirements of your company.
- Advanced Online Access Software
Secure remote access allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive onsite service call. Cutting-edge remote access tools and experienced technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and remote network analysis.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, refined remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of documenting and organizing service activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.