Fast Online Technical Support for Spartanburg IT Networks
For companies in Spartanburg or anywhere in the state of South Carolina, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the practical background and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls use up minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to typical remote support firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to turn into substantial bills. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the maximum degree of efficiency for online technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your environment remotely without compromising system security.
Progent's proven customer support reporting application maintains thorough documentation of all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of support provided to each Progent customer by any engineer. This history of anomalies and repairs is structured as a conveniently searchable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up additional massive technical support databases and permit fast access to vendors' internal product engineers so Progent's online service experts can come up with the best solutions quickly.
Remote technical support services available from Progent to companies in Spartanburg and throughout the state of South Carolina include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers can deliver computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to assist your company to install, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn issues associated with network infrastructure design, deployment, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value since their depth of experience allows them to solve problems quickly. In typical instances, less seasoned engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your environment by means of state-of-the-art on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet APs consulting expertise, Cisco wireless controllers consulting, Cisco Security and VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly following a damaging breach. Security services offered by Progent cover comprehensive information security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; installing firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent offers expert online consulting support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to address a wide spectrum of information technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting services include:
How Your Spartanburg Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your customers in Spartanburg or anywhere in the state of South Carolina quick contact with a dependable network service group with extensive experience providing phone consulting and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a solid driver of company productivity, and Progent's goal is to resolve and not just track technical problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts staff can supply phone-based advanced engineering support and training in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Spartanburg, or anywhere in the state of South Carolina, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your computer support is proactive and automated. By uncovering potential trouble spots before they cause downtime, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support a mix of platforms.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Spartanburg or throughout the state of South Carolina, Progent's online network support engineers can deliver expert and economical IT help whenever your company requires it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair computer problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Spartanburg business has a regular independent consultant or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to fix unexpected network emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Spartanburg
Progent's online network troubleshooting services enable your Spartanburg business to have the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your on-site support resources
With most organizations in Spartanburg or anywhere in South Carolina, nearby computer service resources, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of technical problems. On the other hand, IT crises might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support people. In these situations, Progent's online service professionals provide a convenient, quick, and budget-friendly way to supplement your local resources and to convey valuable knowledge to improve your ability to deal with future issues in-house.
- Reduced Reliance on Freelance Consultants
For network support, smaller organizations commonly rely on independent freelance consultants. Although independent consultants have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of backup personnel may force your business to wait for assistance during an IT crisis. As your company expands, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your network is always available.
- Create a Solid Foundation for Smooth Growth
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed environments require careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can provide the stable foundation to handle current business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Technology Sellers
Smaller offices require advice and technical training to navigate through an ever more complex array of technology options capable of promoting business growth and enhancing efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align IT expertise with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical background, refined support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a wide variety of technical tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of documenting and archiving support activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.