Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most successful products for achieving location-independent access to messaging, calendars, web-based programs, and other vital business data. Progent offers Spokane, Washington businesses the services of BlackBerry-certified consultants who can help organizations to maintain their BlackBerry environments or migrate efficiently to a modern smartphone solution.
As the sophistication of small business IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for companies of any size, successful integration and support of BlackBerry solutions has become more difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often turn to external support firms who specialize in BlackBerry installation and troubleshooting.
Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and effectively, eliminating the need for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's proven remote service delivery model, gives small companies an affordable alternative for incorporating RIM BlackBerry products seamlessly into their IT network.
Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to track and support BlackBerry smartphones throughout your company, define security policies that are right for your company, customize wireless software, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and safely.
Consulting and Technical Support Services for BlackBerry Enterprise Server
RIM's high-end solution for administering big collections of BlackBerry devices is the BlackBerry BES Server. This powerful software allows Microsoft Exchange Server, Lotus Domino, or Groupwise clients to transmit and receive emails that stay encrypted during transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a broad variety of crucial management tasks ranging from smartphone configuration and updates to mobile security and high availability.
Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to do routine tasks like:
- Deploy and manage applications
- Plan smartphone, program, and IT policy updates
- Update BlackBerry smartphone software wirelessly
- Control user and group settings with BES Server's extensive library of IT policies
Progent's BlackBerry-certified engineers can also help your company to use BES Server to implement key tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:
- Configure and manage BES Server's fault-tolerant architecture using VMware
- Deploy BlackBerry smartphones remotely
- Set custom administration roles
- Monitor and report on the overall health of your system
How Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including resolving enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.
Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security options.
Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry engineer has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, install push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.
Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology requirements analysis, system architecture, deployment planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help your organization to determine which management approach and equipment match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, processors and storage, network topology, and application configuration.
To optimize system security, Progent's BlackBerry-certified consultant can help you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.
Contact Progent to Get Support from a BlackBerry-Certified Professional
If you wish to contact Progent about professional support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.