Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most popular solutions for maintaining location-independent access to email, scheduling, web programs, and other critical business information. Progent offers Spokane, Washington businesses the services of BlackBerry-premier consultants who can assist organizations to maintain existing BlackBerry environments or migrate efficiently to a more popular smartphone solution.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, effective deployment and support of BlackBerry solutions has become increasingly difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small organizations often turn to external consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small companies an economical solution for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to track and control BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and safely.

Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.

Onsite IT Consulting
Progent locations in Eastern Washington

City Address Phone Link
Spokane 707 West Main Avenue, Suite B1
Spokane, WA 99201
509-503-1100 Spokane Network Support Services


Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry smartphones, offering a centralized solution for controlling critical jobs such as device installation, updates, and deactivation and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Help

BlackBerry Enterprise Server offers a variety of data protection capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great versatility in adjusting degrees of security to meet the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can help you to select powerful security features and enable them remotely. Samples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry smartphone
  • Erase information from a missing smartphone
  • Lock out Bluetooth functionality
  • Activate built-in protection against malware

BES Server also provides versatility in determining ways to prevent mobile users from installing or executing unsafe or prohibited programs. Progent can assist you to select blocking techniques such as:

  • List precisely which programs are allowed on the device
  • Block external programs from using persistent memory on the smartphone
  • Determine which functions third-party programs can access on the device
  • Restrict the kinds of access external programs running on the BlackBerry device can initialize
  • Prevent all external programs from being loaded or run on the BlackBerry device

Expert RIM BlackBerry Technical Support Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to deliver expert assistance to businesses in the Spokane area or throughout the state of Washington. Progent's seasoned remote consulting experts have helped IT organizations solve computer issues and reduce IT service expenses in each state in the United States and built a substantial base of loyal clients. (See Progent's client testimonials.)

Progent can provide online assistance for a wide selection of technologies associated with RIM BlackBerry products including wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can also help you to resolve a wide range of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, IM, desktop software configuration, and Desktop Redirector.

As a top innovator in providing nationwide remote support for small office IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support expenses at a minimum and, by handling issues promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs assessment, system design, installation strategy and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning options for software editions, processors and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
To ask Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.



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    Progent's Microsoft and Cisco authorized experts provide three ways to help medium-size and large businesses develop an efficient and productive internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Integration Support Services help businesses analyze the numerous high-quality Help Desk application programs available and determine what packages may be excessively expensive, lack critical capabilities, or align poorly with your company's corporate culture. Progent also offers short-term staffing for businesses who want to reinforce their in-house Help Desk team for special tasks or to substitute for absent or indisposed personnel.

  • Services ISSAP Certified Security Architecture Professional CISSP-ISSAP Security Architecture

  • External Network Security Inventory Professionals
    Urgent Network Security Scan Specialists

    Progent offers small organizations a pair of ultra-affordable network security evaluation scanning packages that include, at a set price, remotely administered inventory scans of your security profile which are analyzed by certified security engineers who assess the data collected by the scan, deliver objective evaluations of your current network security, and offer suggestions for remediation. Progent has developed two non-overlapping network security inventory scanning packages for external and internal scanning that are priced to fit the budgetary realities of small businesses while providing enterprise-quality assessments of your network's vulnerability to assault.

  • SharePoint 2013 Professional Spokane, WA Microsoft SharePoint Server 2007 Online Support Spokane, WA

  • Web Apps for Mac Outsourcing
    Integration Services Remote Desktop Connection for Mac

    Microsoft Office for Mac allows Mac users to run the world's most familiar business applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Windows. Progent's engineers have experience with both Mac and Windows technology and can support environments that combine Apple Macintosh with Windows systems with extensive resource sharing, or networks which carefully limit sharing between Mac and Windows users.

  • SharePoint 2016 Excel Online Online Help SharePoint 2016 Management Professionals
  • SharePoint Workspace 2010 IT Services SharePoint Excel Services Remote Consulting
  • Shared Help Desk Ticketing Computer Consultant Shared Network Support Help Desk Outsourcing
  • Shared Support Desk IT Consultants Engineer Virtual Helpdesk
  • Signature-matching Virus Protection Specialists Virus Rollback Consultants
  • Slackware Linux, Sun Solaris, UNIX On-site Support Spokane Mandrake Linux, Solaris, UNIX Online Help Spokane County Washington

  • Dynamics GP Great Plains Software Setup and Support
    Microsoft Dynamics GP ERP Support and Setup

    Progentís Microsoft certified experts offer a range of consulting services for Dynamics GP. Dynamics GP is a Microsoft accounting package and business management solution based, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP/Great Plains family, offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP/Great Plains is simple to install and integrate, and with its segmented design you are able to license only the capability you currently need, with the ability to expand users and enlarge functionality when necessary. Progentís Dynamics GP/Great Plains Software consulting experts can help you deploy, configure and manage Microsoft Dynamics GP 2010 as well as older editions of Dynamics GP/Great Plains.

  • Small Business Computer Consultants Cisco Spokane Washington Cisco Support Organization Spokane, WA
  • Small Business Small Business IT Support 24x7 Small Business Technical Support Firms
  • Smartphone Online Support Services Blackberry Technology Professional
  • SonicWall VPN information Systems Audit Top Quality SonicWall TZ Firewall information Systems Audit
  • Specialist Database RDBMS Support and Integration
  • Specialist VPN Cisco RADIUS Security Support and Setup
  • Spokane SQL Server 2012 Computer Consultation Spokane Washington Microsoft SQL Server 2016 Computer Consulting Company
  • Spokane, Washington Small Office IT Consulting Services Spokane, WA Information Technology Outsourcing Companies
  • Support Specialist BlackBerry Software Spokane Inland Northwest
  • Sun Solaris Support and Help Online Technical Support Solaris
  • BlackBerry Computer Support Companies Spokane
  • Support Monitoring and Reporting Server Monitoring Technology Consulting

  • ProSight Active Security Monitoring Technology Professional
    Signature-based Virus Protection Computer Consultants

    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.

  • Small Office Network Consultant BlackBerry
  • Support Outsourcing Microsoft SCOM 2012 Migration SCOM Resource Pools Support and Setup
  • Support Services Remote Employees Data Protection At Home Employees Data Protection Network Consultants
  • Support and Setup MS SQL 2008 Microsoft SQL 2008 Server On-site Technical Support
  • System Center 2016 and SSRS Reporting Support System Center 2016 Endpoint Protection IT Consultants
  • System Center Operations Manager On-site Technical Support Emergency System Center MOM Consulting Services
  • Technical Consultant Microsoft Exchange 2016 Migration Planning Exchange 2016 Migration Planning Consultants
  • Technology Consulting Dynamics GP Custom Software Dynamics GP Development Specialists

  • Small Business IT Outsourcing Consulting Services
    Engineer Full Service Outsourcing

    Progent can provide comprehensive online support for all major technical areas common to todayís small company information networks and allows you to outsource an array of strategic, as-needed support services including a part-time Chief Information Officer to offer advanced planning and negotiating skills, a Call Center for help desk services, 24x7 server monitoring, spam/virus filtering as an outside-the-firewall service, project management help for critical projects like office relocations orOS upgrades, connectivity consultants for designing high-performance and robust infrastructure, certified security engineers to ensure information protection and compliance, disaster recovery experts to help design business continuity strategies, and software programmers to write, customize, or troubleshoot business application programs.

  • Top BlackBerry Smartphone Engineer BlackBerry Desktop Manager Consultants

  • Largest Microsoft Project Server Workflow Learning
    Installation support Project Server Time Reporting

    Progent's Microsoft-certified consultants can provide advanced expertise in implementing, using and debugging any edition of Microsoft Project, Microsoft Project Server, and Project Online and can provide a wide range of affordable remote support services following industry best practices to help organizations of any size to get all the benefits of this powerful platform. Services offered by Progent include system planning, software configuration and migration, setting up secure file and status sharing among onsite and remote or mobile users, network optimization, and specialized online training classes.

  • Top Microsoft VoIP Integration Support MS Office Communications Server 2007 Consultancy
  • Top Ranked Microsoft Exchange Server 2016 Migration Online Consulting Exchange Server 2016 Upgrade Online Consulting
  • Top Ranked Spokane Network Documentation 24/7 Tech Spokane, Washington
  • Top Rated Windows Server 2012R2 Hyper-V Specialists Remote Microsoft Windows Server 2012R2 Configuration
  • Tracking Service Costs Specialists Service Reporting Computer Consultant
  • Unified Single Number Reach Remote Support Urgent CallManager Online Help

  • After Hours Offsite Workers Endpoint Management Professionals
    Work from Home Endpoint Management Network Engineer

    Progent can assist small and mid-size organizations to implement efficient endpoint management solutions for administering endpoints operated by teleworkers.

  • Upgrade Consulting Solaris to Windows Solaris-Windows Upgrade
  • Urgent Remote Wireless Site Survey Consulting IT Consulting Remote Wireless Site Survey
  • VLAN Test Lab Consultant Services Project Management Test Lab Consulting Services
  • BlackBerry Exchange Experts Spokane, WA
  • White Papers IT Co-sourcing IT Outsourcing Advantages Whitepaper
  • Windows 10 OneDrive Help and Support Windows 10 Upgrade Consultant
  • Windows 2003 Cluster Server Integration Services Zero Downtime Clustered Servers Troubleshooting
  • Windows 8.1 Specialist 24/7/365 Windows 8 Consultancy
  • Windows Hyper-V 2016 Management Troubleshooting Biggest Windows Server Hyper-V 2016 Shielded VMs Network Consultants
  • Windows Server 2012R2 Security IT Services Microsoft Certified Expert IT Services Windows Server 2012 R2 Hyper-V
  • Windows Server 2016 IT Service Provider Spokane Washington Windows Server 2016 Information Technology Outsourcing Group Spokane, WA
  • BlackBerry Enterprise Server Data Recovery Eastern Washington Spokane
  • Windows Server 2016 and SCOM Network Consulting Help and Support Windows Server 2016 Migration

  • PowerPivot for SharePoint Computer Engineer
    SQL Server 2012 Professionals

    Progent offers the support of Microsoft-certified consultants and seasoned database application developers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and security professionals to assist you to evaluate the potential advantages of SQL Server 2012 for your business, set up test environments at your site or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and define an efficient and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.

  • Windows Server Essentials Launchpad Professionals Windows Server Essentials Hyper-V Consultant Services

  • Computer Consulting Services Microsoft Office XP
    Microsoft Office Computer Service Providers

    Progentís IT outsourcing services for small businesses feature planning 2003 Server, .NET Server, and Microsoft BackOffice systems, coordinating migrations XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-site repair, resolving stubborn integration problems, and producing a comprehensive security strategy. Progent can show you how to maximize network reliability and throughput via fault-tolerant configuration, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for large-scale migrations and can help with requirements assessment, product identification, BOM production, sourcing selection, purchasing logistics, and full documentation. Progentís computer outsourcing service also includes training for office productivity products such as Microsoft Office.

  • Windows Server Update Services Consultancy SUS Consultant
  • Windows Training Server Training

  • OS X Snow Leopard Security Integration
    IT Services Macintosh Security Audits

    Progent's certified security staff can help you safeguard your Mac network through professional support offerings including performing security tests, clean up after virus and worm penetrations, setting up firewalls, implementing safe remote and mobile connectivity, deploying automated programs for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan appropriate for the particular goals of your business network.

  • Work from Home Cloud Integration Professional Offsite Workers Cloud Integration On-site Technical Support
  • Work from Home VoIP Technical Support Troubleshooting Remote Workforce VoIP

  • 24x7 Microsoft Certified Expert Remote Support Services ISA 2006
    ISA Server 2006 Help and Support

    ISA 2006 is a multi-functional gateway that offers a fully integrated application layer firewall, VPN, and web caching solution for safeguarding the Internet-facing networks of any organization against a wide variety of attacks. Progent's certified Internet Security and Acceleration Server 2006 experts can show you how to design, rationalize, test, install, customize and support the Standard or Enterprise edition of ISA Server on your information system.

  • ransomware vulnerability report Consultant Services ransomware protection Consultant

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