Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time among the most successful solutions for achieving location-independent connectivity to email, scheduling, web applications, and other critical business information. Progent can provide Spokane, Washington companies the expertise of BlackBerry-premier professionals who can help organizations to maintain their BlackBerry environments or transition smoothly to a more popular smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for businesses regardless of size, effective integration and maintenance of BlackBerry solutions has grown more difficult. To address issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and corporate databases, small organizations frequently turn to external support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the requirement for an internal BlackBerry solutions expert and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small businesses an economical alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to monitor and support BlackBerry devices across your business, define security policies that make sense for your company, customize wireless applications, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.

Onsite IT Consulting
Progent locations in Eastern Washington

City Address Phone Link
Spokane 707 West Main Avenue, Suite B1
Spokane, WA 99201
509-503-1100 Spokane Network Support Services


Consulting Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, Lotus, or Novell GroupWise clients to send and receive emails that are encrypted in transit to provide optimum data protection. BES Server also streamlines a broad selection of vital management tasks ranging from BlackBerry setup and upgrades to mobile security and high availability.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-premier engineers can show you how to utilize RIM BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry smartphone software remotely
  • Manage user settings with BES Server's vast selection of policies

Progent's BlackBerry-certified engineers can also assist your company to use BlackBerry BES Server to perform important procedures not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry devices remotely
  • Set custom administration roles
  • Automatically track and analyze the integrity of your solution

Expert BlackBerry Consulting Services Available Online from Progent
Progent's certified BlackBerry support specialists are accessible by phone to provide expert technical help to businesses in the Spokane area or anywhere in the state of Washington. Progent's seasoned remote technical support team has helped businesses resolve computer problems and cut support costs in each state in the country and built a large base of loyal clients. (See Progent's customer testimonials.)

Progent offers online assistance for a broad array of issues related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and delete BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, repair, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs assessment, solution design, deployment planning and execution, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to create a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management approach and physical components meet your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices about alternatives for software versions, server hardware and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry-certified consultant can assist you to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to perform network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
If you wish to contact Progent about professional support for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.



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    Cisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are on the move within office, warehouse, retail or other environments where management wants user endpoints that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually demands that IT teams configure and optimize numerous components of your Wi-Fi infrastructure such as APs, switches, wireless LAN controllers, and network management tools. Progent's certified experts can provide remote and onsite support to help you build and administer a Cisco wireless IP phone solution by providing integration services that range from troubleshooting the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.

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    Progent can provide rapid remote access to Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your network using powerful remote support utilities to deliver fast and affordable analysis and remediation of critical network infrastructure problems.

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    Integration Companies Custom Web

    If you want to update your production web site, create internal webs for purposes such as human resources or employee education, establish a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's consultants can also show you how to design and manage a secure, robust server and communications network, including remote and wireless access, to support your web tools.

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