Consulting Support Services for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once one of the most successful products for maintaining location-independent access to email, scheduling, web-based programs, and other critical business information. Progent can provide Spokane, Washington companies the expertise of BlackBerry-certified consultants who can assist companies to maintain existing BlackBerry environments or transition smoothly to a more popular mobile solution.

As the sophistication of small company networks has expanded, and as the need for world-class security, dependability, and disaster recovery has grown to be the standard for organizations of any size, effective integration and support of BlackBerry technology has become increasingly challenging. To handle areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small businesses frequently turn to outside consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry-based solutions economically and effectively, eliminating the necessity for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their information system.

Progent's experts can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use management utilities so you can track and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, develop custom mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Technical Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and support of BlackBerry devices, offering a centralized solution for controlling key jobs like smartphone installation, upgrades, and retirement and providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BES Server provides a wealth of security options beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in adjusting levels of security to match the special requirements of your mobile network. Progent's BlackBerry certified engineers can help you to select advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security features include:

  • Disable a device
  • Erase data from a lost or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in protection against malware

BES Server also offers versatility in selecting mechanisms to keep mobile users from loading or running unsecure or prohibited programs. Progent can help you to choose protective processes like:

  • List exactly which applications are allowed on the device
  • Prevent third-party programs from using persistent memory on the BlackBerry smartphone
  • Determine which resources third-party programs can access on the device
  • Restrict the types of connections external programs running on the smartphone can establish
  • Block all external applications from being loaded or executed on the device

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can also assist your business to resolve a broad range of issues associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online support for small office IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs at a minimum and, by dealing with problems promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements analysis, system design, roll-out strategy and execution, performance optimization, design of a high-availability architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a mobile wireless system that meets your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which management approach and hardware products match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices about options for software versions, server hardware and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can help your company to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to run company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Specialist
To contact Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.