Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were once among the most popular solutions for maintaining location-independent access to email, scheduling, web programs, and other critical business information. Progent offers Spokane, Washington businesses the services of BlackBerry-premier consultants who can assist organizations to maintain existing BlackBerry environments or migrate efficiently to a more popular smartphone solution.
As the complexity of small business IT technology has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, effective deployment and support of BlackBerry solutions has become increasingly difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small organizations often turn to external consulting professionals who offer expertise in BlackBerry integration and troubleshooting.
Progent offers the services of BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small companies an economical solution for integrating RIM BlackBerry products seamlessly into their business information network.
Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to track and control BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and safely.
Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.
Progent locations in Eastern Washington
Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry smartphones, offering a centralized solution for controlling critical jobs such as device installation, updates, and deactivation and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.
BlackBerry Enterprise Server offers a variety of data protection capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great versatility in adjusting degrees of security to meet the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can help you to select powerful security features and enable them remotely. Samples of these over-the-air configurable security settings are:
- Lock down a BlackBerry smartphone
- Erase information from a missing smartphone
- Lock out Bluetooth functionality
- Activate built-in protection against malware
BES Server also provides versatility in determining ways to prevent mobile users from installing or executing unsafe or prohibited programs. Progent can assist you to select blocking techniques such as:
- List precisely which programs are allowed on the device
- Block external programs from using persistent memory on the smartphone
- Determine which functions third-party programs can access on the device
- Restrict the kinds of access external programs running on the BlackBerry device can initialize
- Prevent all external programs from being loaded or run on the BlackBerry device
Expert RIM BlackBerry Technical Support Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to deliver expert assistance to businesses in the Spokane area or throughout the state of Washington. Progent's seasoned remote consulting experts have helped IT organizations solve computer issues and reduce IT service expenses in each state in the United States and built a substantial base of loyal clients. (See Progent's client testimonials.)
Progent can provide online assistance for a wide selection of technologies associated with RIM BlackBerry products including wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can also help you to resolve a wide range of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, IM, desktop software configuration, and Desktop Redirector.
As a top innovator in providing nationwide remote support for small office IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support expenses at a minimum and, by handling issues promptly, maximizes the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry-certified consultants can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to define and install appropriate security configurations.
Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP data.
Progent's BlackBerry expert can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs assessment, system design, installation strategy and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning options for software editions, processors and mass storage, network design, and application set up.
To maximize system security, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry solution.
Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
To ask Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.