Enlarging your at-home workforce can have a significant impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Spokane organization to select the appropriate technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Spokane, Washington organizations to succeed with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide switchover to a teleworker workforce, which could be motivated by a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services utilize Progent's extensive network of remote technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from help requests to ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their current trouble tickets, enter details, and upload screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to expand your existing Help Desk staff by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the number one PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class technical support to your teleworkers, go to Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Spokane, Washington company, call 1-800-993-9400 or visit Contact Progent.