Expanding your at-home workforce can have a significant effect on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Spokane organization to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Spokane, Washington organizations to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
An emergency, company-wide changeover to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update their current trouble tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service allows you to supplement your existing Call Desk team by sharing delivery of Help Desk services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, see Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Spokane, Washington company, phone 1-800-993-9400 or visit Contact Progent.