Spokane Work from Home Employees Configuration Advisor
Help Desk Call Center Solutions Consultants
Expanding your at-home workforce can have a significant effect on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Spokane organization to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Spokane, Washington organizations to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
An emergency, company-wide changeover to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update their current trouble tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service allows you to supplement your existing Call Desk team by sharing delivery of Help Desk services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, see Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Spokane, Washington company, phone
An index of content::
Application Programming
Top Business Software Integration
For help creating, enhancing, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progent’s expert team of programmers, database architects, and software project managers can ensure you get the job done on time and within your budget. Progent's experienced application developers offer cost-effective and expert online help for projects as simple as writing Vidual Basic scripts for Office Excel or as challenging as rolling out mission-critical RDBMS applications based on SQL Server ,Oracle, or MySQL.
PIX 500 Firewall On-site Technical Support
Cisco PIX Firewall Network Consulting
Cisco's PIX firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still provides consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to move up to more current firewall products available from Cisco. Progent's Cisco-certified experts can help your company plan and implement a cost-effective upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Windows Server 2012 R2 Virtual Fibre Channel Support and Integration
Emergency Consultant Windows Server 2012R2 Active Directory
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT management staff, create a corporate-wide security plan, automate network management, assist with application development, and generate and validate a disaster recovery/business continuity plan.
Remote Consulting scom 2016 SharePoint integration
microsoft system center 2016 operations manager Integration Services
Microsoft System Center 2016 Operations Manager is designed to promote top performance and maximum uptime for critical workloads by providing centralized, mixed-platform monitoring of physical and virtual resources deployed across on-premises datacenters and private and public clouds. Progent's consulting group can provide world-class remote and onsite expertise to help organizations of any size to design, implement, optimize, enhance and troubleshoot Operations Manager 2016 deployments. Progent can assist your company to move to SCOM 2016 from older releases or from different monitoring products, or integrate a variety of monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
NetApp SAN Fabric Consult
NetApp SAN Fabric Engineer
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with replication to provide fast, zero data loss disaster recovery between sites that are as far as 185 miles apart from each other. Progent's team of seasoned network consultants can help you to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with tasks like assigning disk pools, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR solution to verify adherence with information assurance standards and government requirements.
Emergency Design Company Microsoft Office
Expert Microsoft Office XP
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
Remote Workforce Security IT Consultant
Offsite Workers Endpoint Security Support and Help
Progent can assist small and mid-size organizations to configure network security defense solutions and deliver mitigation expertise needed to support teleworkers.
Exchange 2000 Migration Consultants
24x7 Help and Support Microsoft Exchange 2000 Upgrade
Progent is one of the most qualified information technology support companies for integrating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies get the full benefits of Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.
Consulting Services Microsoft Exchange
Upgrade Exchange 2000 Upgrade
Progent is among the most qualified network support companies for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small businesses get the full advantages of Microsoft Exchange Server 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
Guru Microsoft Certified
Small Business IT Outsourcing Company Microsoft Certified Partner
Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the top customer satisfaction and are afforded the tightest working relationship with Microsoft. The understanding, capabilities, and dedication needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your business more complete solutions for your IT network.
On-site Technical Support IT Training
Largest Expert Training Troubleshooting
Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Small businesses who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
Solaris Online Troubleshooting
UNIX Professional
Progent's Solaris platform support experts offer small companies and software developers help with administering and supporting Solaris environments that run with Microsoft-based technology. Progent offers your organization contact with Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience offers you a convenient single source to show you how to build and maintain a protected and reliable cross-platform connectivity and communications solution that supports Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Microsoft and Apple Mac Desktop Specialists
Microsoft and Apple Mac Desktop Problem Resolution
Progent can deliver a wide range of affordable services to assist you to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide onsite or remote assistance for individual computers or laptops or help your business to plan and carry out a large-scale rollout of new or updated operating system platforms and applications. Progent can also provide consultants and technicians to assist your company to plan for and implement a site move or merger organized to produce minimal interruption to your business.
Microsoft Exchange Outsourcing
Exchange 2003 Upgrade Computer Consulting
Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Exchange Server 2003 upgrade plan that avoids network downtime, reduces ongoing support requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the background to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design services include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business needs.
SQL Server 2017 Data Mining On-site Technical Support
24x7 IT Services SQL Server 2017 Application Migration
Progent's Microsoft-certified SQL Server 2017 consultants can help you to design and carry out an efficient upgrade from your current SQL Server deployment to SQL Server 2017.
24-Hour Small Business Specialist Planning Phase: Design and Architecture Proposals
Envisioning Phase: Requirements Definition Technical Support Organizations
In conducting consulting projects for corporate clients, Progent uses a structured approach driven by specified milestones in order to meet budgetary, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards based on the leading practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional implementation. All facets are documented to provide a comprehensive description of IT services delivered and to assist in downstream system maintenance.
Remote Network Support Engineer
Remote Network Support Consulting
For medium-size companies who need network support, Progent offers an array of alternatives such as local service, remote assistance, phone-based Help Desk, round-the-clock support with remote system monitoring, emergency staff augmentation, site relocation services, application development, and professional consultation. For medium-size companies in California or other areas serviced by Progent's onsite consultants, Progent provides expert on-premises support for fixing technical problems rapidly and economically.
Active Directory Review Consult
ProSight Network Health Review Consultant Services
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable and more secure Active Directory implementation. Both versions also offer the long-term benefits of advanced remote network monitoring and management technology. These benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime.
Check Point 900 Firewalls Firewall Support
Top Check Point Power-1 Firewall Consulting Services
Progent's Check Point firewall consultants can show you how to plan, integrate, and manage firewall solutions that rely on Check Point Next Generation firewalls and Check Point's subscription-based security services. Progent can also help you maintain legacy Check Point firewalls or migrate smoothly to Check Point's next-generation firewalls.
Consulting SCCM 2012 Windows 2010 Provisioning
Configuration Manager 2012 Online Support Services
Progent's Microsoft-certified consultants can help your organization to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from an older device and application management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing IT requirements. In addition, Progent can assist you to build an infrastructure that fully supports SCCM by delivering advanced consulting support for related Microsoft platforms including Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services (IIS).
Microsoft Teams and Cisco UC Consult
Microsoft Teams with Exchange Online Engineers
Progent can help your organization to design a migration to Microsoft Teams from Skype for Business and configure, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
Small Office Support
Small Company Online Support Services
If you have a small business IT system with 10 to 50 network clients, Progent's computer outsourcing services save your organization from dependence on an individual freelance service provider while giving you cost-effective and dependable access to high-quality network support. By providing IT consulting service when you require it, providing advanced knowledge for key technologies, offering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent offers you an economical solution for maximizing the productivity and profitability of your small business information system. Progent is the intelligent way for small organizations to create and support a robust and secure information system and to have fast access to the experienced consulting ordinarily available only to businesses who can support a sizeable in-house IT organization.
ProSight ESP Endpoint Protection Troubleshooting
iPhone Security Specialists
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware.
Checkpoint Security Auditor
Security Firm Neoteris
For small and midsize businesses, computer security and information assurance and compliance can be too complicated to stay ahead of yet too dangerous to ignore. The world's biggest enterprises have been breached, and the leading cloud services have on occasion been taken down. It seems as though there's nowhere to hide. Progent has made it economical for small and midsize companies to implement critical IT security projects successfully by providing the benefit of billable time to the nearest minute with no minimum billing for remote support. This means you can have the help of a world-class computer expert to provide precisely the help you need whenever you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any aspect of network security including security audits, virus screening and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and creating a comprehensive security plan.
Consultant Fortinet Firewall Integration
Computer Consultants Fortinet 200 Series Firewalls
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can assist your business to integrate your Fortinet FortiGate security appliances to safeguard your digital assets at the enterprise perimeter, within the data center, at branch locations, and in the cloud.
Windows and macOS Network Consultant
Mac and Windows Consulting
Progent's support experts in Apple OS X and Windows technology can show you how to combine Apple Macintosh and Windows computers into seamless networks with full sharing and collaboration support. Allowing efficient co-existence among a variety of servers and desktops powered by Mac OS and Windows requires broad knowledge of and background with Mac and Microsoft products. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer expert support to companies that depend on these technologies to keep their strategic edge. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
Remote Wireless Site Survey Support and Help
Remote Wireless Site Survey Support Outsourcing
Progent's Wi-Fi site survey and predictive modeling make it easy to plan, deploy and debug a Wi-Fi network adapted to your environment, providing you a WLAN that has the coverage, performance, density, Quality of Service, security, and hand-off capability your business needs. Wi-Fi survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and onsite survey services for confirming, optimizing, and troubleshooting a functioning Wi-Fi network.
On-site Technical Support Windows 2012R2
Windows Server 2012R2 Clustering Outsourcing
Progent's certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your organization, create test systems and rollout plans, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management team, create a corporate-wide security plan, streamline IT administration, assist with application development, and generate and validate a DR/BC plan.
Windows Server 2008 Online Help
Professional Microsoft Windows Server 2012
The complexity and integration demands of Microsoft Windows Servers requires a network consulting team with practical expertise and broad knowledge in planning and building cohesive, comprehensive business technology systems. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progent’s IT services can help you with designing, deploying, managing, and supporting Windows Server systems that maximize the productivity of your IT system. Progent’s consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.
Part Time Jobs Contract Mac Consultants
Independent Linux Contractor Open Positions
Progent's Experts Team provides support in key areas that include Macintosh integration and programs; Expertise for Linux-powered, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or CRM consulting; Mission-critical and vertical application help; Chief Information Officer, management information analyst, and project management services; Special program design and deployment; Web site, electronic business, Electronic Data Interchange, and customer portal design and integration; DBM management and efficiency consulting; Business information consulting; and Telecom architecture support.
Network Education
24x7 Windows Training
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Medium-size businesses who work with trusted independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.
SQL Server 2016 SSRS Online Support Services
Network Consulting SQL Server 2016 and Windows Server 2012 R2
Microsoft SQL Server 2016 offers major improvements in performance, scale, security, high-availability, BOYD support, plus built-in analytics and reporting. New features include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Jason integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver online and on-premises support to assist organizations of all sizes to deploy, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.
Troubleshooting Microsoft Exchange
Specialist Exchange 2007
Progent's expert support team can help you design and implement an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, simplifies long-term support demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange 2007 support, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
Help Desk Outsourcing Services Online Support
Help Desk Outsourcing Services Network Consultant
Progent offers three essential kinds of Help Desk services including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts offers your customers instant access to a dependable support group with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive image as a solid contributor to company productivity. Progent's goal is to fix and not merely report problems.
Network Load Balancing Information Technology Consulting
24/7 Network Load Balancing On-site Support
Progent’s fault tolerant system experts provide non-stop computing support, disaster recovery services, network load balancing, non-stop interoffice access, fault-tolerant Internet architecture design, fault-tolerant data center support, and other high-availability networking consulting to help your small business create a 24x7 network for strategic applications. Progent has the experience to develop affordable, non-stop systems by utilizing the evolving suite of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-location network with a fully redundant Internet connection and intelligent network load balancing.
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