Expanding your at-home workforce can have a significant effect on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Spokane organization to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Spokane, Washington organizations to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide changeover to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update their current trouble tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service allows you to supplement your existing Call Desk team by sharing delivery of Help Desk services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Spokane, Washington company, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    The complexity and integration demands of Microsoft Windows Servers requires a network consulting team with practical expertise and broad knowledge in planning and building cohesive, comprehensive business technology systems. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progentís IT services can help you with designing, deploying, managing, and supporting Windows Server systems that maximize the productivity of your IT system. Progentís consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent's Experts Team provides support in key areas that include Macintosh integration and programs; Expertise for Linux-powered, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or CRM consulting; Mission-critical and vertical application help; Chief Information Officer, management information analyst, and project management services; Special program design and deployment; Web site, electronic business, Electronic Data Interchange, and customer portal design and integration; DBM management and efficiency consulting; Business information consulting; and Telecom architecture support.

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    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Medium-size businesses who work with trusted independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.

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    Progent's expert support team can help you design and implement an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, simplifies long-term support demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange 2007 support, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange Server 2007.

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    Progent offers three essential kinds of Help Desk services including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts offers your customers instant access to a dependable support group with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive image as a solid contributor to company productivity. Progent's goal is to fix and not merely report problems.

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    Progentís fault tolerant system experts provide non-stop computing support, disaster recovery services, network load balancing, non-stop interoffice access, fault-tolerant Internet architecture design, fault-tolerant data center support, and other high-availability networking consulting to help your small business create a 24x7 network for strategic applications. Progent has the experience to develop affordable, non-stop systems by utilizing the evolving suite of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-location network with a fully redundant Internet connection and intelligent network load balancing.

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