Enlarging your at-home workforce can have a significant impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Spokane organization to select the appropriate technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Spokane, Washington organizations to succeed with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide switchover to a teleworker workforce, which could be motivated by a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of remote technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from help requests to ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their current trouble tickets, enter details, and upload screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your existing Help Desk staff by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the number one PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class technical support to your teleworkers, go to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Spokane, Washington company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • Top At Home Workers Consulting Experts nearby Spokane - Call Desk Outsourcing Expertise Spokane Washington
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    UNIX Consultants

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    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, in the trenches of IT support, executing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a refined collection of individual best practices that are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for using computer knowledge to repair real-world network problems efficiently.

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    Progent's ProSight Virtual Hosting service offers proven virtual server architecture, a state-of-the-art data center facility, and the technical services of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a comprehensive IT outsourcing alternative that improves network dependability and protection, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a smaller company can have all of its operating system platforms and key business application servers hosted in a safe and fault tolerant facility on a fast, high-availability virtual machine configured and maintained by Progent's computer service professionals.

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    Progent can provide fast access to the expertise of seasoned wireless consultants who can help you to determine the benefits of Ubiquiti UniFi wireless access points for your business and help you to design, install, maintain, and debug your UniFi wireless network. Progent can also carry out a wireless site survey to help you to select, configure, and position UniFi Wi-Fi APs for optimal coverage and throughput.

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    The complexity and integration requirements of Microsoft Windows Servers requires a network consulting firm with practical experience and broad knowledge in designing and integrating cohesive, end-to-end network technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business objectives. Progentís IT services can help you with planning, installing, managing, and supporting Windows Server systems that increase the productivity of your computer system. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.

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    Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant improvements in capacity, performance, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.

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    Progent can assist businesses of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your business to upgrade from an earlier version of System Center Virtual Machine Manager or from another management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible return on investment.

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    Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Online and onsite assessment and upgrade support for Windows 10 offered by Progent include ROI analysis, project supervision, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud integration, mobile management, teleworker connectivity, data and identity security, automated deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for network management staff and users, and ongoing technical help.

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    Cisco Cisco Unified Communications Manager, originally known as CallManager, functions as the core of Cisco's collaboration solution. Unified CM and Unified CM Express (CME) offer an advanced IP-PBX by integrating tightly with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified consultants can deliver efficient and budget-friendly remote and onsite support to help businesses of all sizes to build and maintain CUCM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that add maximum productivity. Progent's consultants can help with any facet of Unified CM configuration and debugging in areas such as integrating VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR G2 routers with CUBE support, designing Cisco UCS server clustering systems for survivability, capacity planning, and integration with Microsoft Exchange Server.

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    Progent offers customized online training for an array of client applications and environments such as Microsoft Office Excel, Word, Access and Outlook plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the benefits of conventional in-person instruction, including instant communication between clients and trainers, but avoids the expenses of transportation and the challenge of attempting to accommodate the availability of multiple workers. Available to single students or classes of any size, Progent's live online training allows the instructor to run the seminar from an online office and the clients can be spread throughout an office or across the the U.S. Live online education deploys powerful learning aids like broadcast white boards, real-time questions, and collaborative desktops. Sessions can be brief and personalized to specific subjects or longer in duration and broader in scope.

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  • Les Kent has a 35-year history of successful network integration, executive administration, sales, and operations. He has shown a knack for developing elegant IT solutions in his roles as as a network architect, application developer, project manager, deployment expert, and troubleshooter for small businesses, start-ups, and major enterprises.

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    Progent's Jabber consultants can provide online or on-premises expertise to help businesses of any size to plan, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for the technologies that make up building a cohesive Cisco Jabber solution including Cisco network devices and management software, Microsoft Office 365 applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

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    Progent offers IT support for mid-size businesses who have 100 to 250 network users. The mid-size company or work group has typically been an underserved part of the market for network consulting expertise. The overhead and support delivery models of large third-party service firms make them too costly for the ordinary mid-size company or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an information system whose complexity and capability are often comparable to the networks of much bigger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual office infrastructure and proactive server monitoring, significantly reduces the IT maintenance costs of a small-medium business while providing the mid-size organization with enterprise-level service from professional, IT experts with background in a broad range of small business technologies. If your medium size company or small business is searching for the quality of network support appropriate for a medium size office without paying enterprise prices, you need Progent.

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  • PIX Remote Troubleshooting
    Emergency PIX Firewall Migration Outsourcing

    Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these devices. Progent still provides technical assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you assess whether to adopt next generation firewall products from Cisco. Progent's Cisco-certified specialists can help your company design and carry out a smooth migration to Cisco ASA 5500-X Series firewalls based on industry best practices.

  • SharePoint 2010 Remote Consulting Spokane, WA SharePoint Server 2010 Integration Support
  • SharePoint Development Firm Visual Basic Developer Firm
  • Shared Network Support Help Desk Remote Support Top Remote Support Services Helpdesk Sharing
  • Work at Home Employees Spokane Assistance - Call Desk Solutions Consultants Spokane Inland Northwest
  • Skype for Business Reverse Proxy Server Consultancy Professional Skype for Business dial plans
  • Small Business Private Clouds Engineers Private Cloud Services Consultancy
  • Small Company Online Troubleshooting Small Office Network Consultant Services

  • ISSAP Certified Cybersecurity Consulting
    Cybersecurity Architecture Engineer

    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous examination and extensive work with information security architecture. ISSAP consultants have in-depth knowledge of access control mechanisms and techniques, telecommunications and network security, cryptography, requirements analysis, BCP and DRP, and physical security integration. Progent's ISSAP-premier security experts can help your business with all aspects of architecture security.

  • Small Office Computer Expert Small Business Service
  • Offsite Workforce Consultants in Spokane - Help Desk Call Center Augmentation Expertise Spokane County Washington
  • SonicWall Gateway Security Suite Cybersecurity Organization Cybersecurity Organizations SonicWall NSA Firewall
  • Spokane Microsoft SQL Server 2017 Networking Consultant SQL 2014 Remote Support Services Spokane County Washington
  • Spokane Network Design and Consulting Best Implementation Services Spokane, Washington
  • Spokane Software Consultant Spokane Server Support
  • Support Outsourcing Offsite Employees Video Conferencing Work at Home Video Conferencing Online Support Services

  • VMware ESX Server Engineer
    VMware GSX Server Specialists

    Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid deployments. Progent can provide world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility.

  • Support and Help SCCM 2012 Migration SCCM 2012 Planning On-site Technical Support
  • System Center 2016 Security and Compliance On-site Support MCSE Expert Certified System Center 2016 Operations Manager Support
  • 24 Hour Spokane At Home Workforce Help Desk Solutions Consulting Spokane
  • Systems Support Progent Small Offices Computer Service Progent Startup Companies

  • Cisco VPN Integration Support
    Top Ranked VPN Specialists

    Cisco's security and remote connection products for small organizations provide a comprehensive line of manageable security products to help safeguard your local and remote information system. Cisco's VPN product family features switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that align most closely with your company objectives.

  • Telecommuter Solutions Computer Consultants Online Help Helpdesk for Remote Workforce
  • Top Consulting Services Small Business Wireless Access Point Consulting Small Business Wireless AP
  • Top Ranked Windows Server 2019 Disaster Recovery Remote Support Windows Server 2019 USB Drive Witness Computer Engineer
  • Trainer Microsoft Project Server Workflow Expert Microsoft Certified Project Server Development Group
  • UNIX Migration Consulting Sun Solaris Upgrade Consulting
  • Ubiquiti UniFi WiFi network Consult Consultants Ubiquiti UniFi WiFi

  • FRx Reports Integration Companies
    Microsoft Certified Partner FRx Reports Integration Firm

    Progent can provide online and on premises expertise to assist your organization with any phase of business intelligence reporting ranging from troubleshooting or enhancing reports to designing and implementing a comprehensive business intelligence solution. Progent's management reporting experts can help you to support your current BI environment, help you to upgrade databases and applications from a discontinued reporting platform to a modern solution, and provide as-needed remote training tailored to your specific requirements. Progentís business reporting and analytics consultants can provide experience in all popular BI reporting tools including Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.

  • Urgent Compensation for Microsoft Consultant Telecommuting Job Compensation for Senior Network Engineer Subcontractor Job
  • Vermont Network Integration Technical Support Company Illinois
  • VoIP Phones Computer Consulting SIP Infrastructure Support Services
  • WatchGuard Firebox M5600 Firewall Cybersecurity Firms Security Consulting WatchGuard XTM Firewall
  • At Home Workforce Spokane Consulting Services - Call Desk Augmentation Consultants Spokane Inland Northwest
  • WatchGuard Firebox T15 Firewall Security Tech Services Open Now WatchGuard Fireware Security Firm
  • WatchGuard SSL VPN Security Organizations WatchGuard Firebox M270 Firewall Security Auditor
  • Windows 7 Consult Microsoft Windows 7 Upgrade Consulting Group
  • Windows 8.1 Upgrade Consultant Services Microsoft Certified Online Support Services Windows 8.1 Security
  • Remote Workforce Expertise - Spokane - Call Desk Solutions Consulting and Support Services Spokane Washington
  • Windows Server 2012 R2 Clustering Support IT Consultant Windows Server 2012R2 Multitenancy

  • Microsoft Dynamics SL Technical Support Services
    MRP Development Company

    In addition to providing the expertise of Microsoft Dynamics GP specialists, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, upgrade support, and 1-on-1 or group webinar training classes tailored to meet your particular needs. Progent's consultants also can help you integrate and support a protected, robust network foundation to support your ERP, MRP and accounting applications.

  • Windows Server 2016 VM Load Balancing Consultant Services Windows Server 2016 Virtual Machine Load Balancing On-site Support
  • Wireless Security Inventory Consult 24x7 Network Security Evaluation Engineer
  • certificate expiration management Services Specialists IT asset management

  • Support and Integration Cisco PIX Firewall
    Cisco Firewalls Network Consultant

    Cisco's PIX firewalls have reached end of life and Cisco might not support these devices. Progent continues to offer technical assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you determine whether to adopt next generation firewall products available from Cisco. Progent's Cisco technology specialists can help you plan and carry out a smooth migration to Cisco ASA 5500-X firewalls based on industry best practices.

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