In addition to providing rapid contact with high-level IT consultants and subject matter experts (SBEs) to assist Spokane, Washington organizations with specific technical issues or strategic projects, Progent offers temporary staffing to deliver more broadly defined services like PC support, IT management, and Help Desk services. Short-term staffing can help organizations to deal with expected or surprise surges in demand for network services, which may be caused by scenarios such as company mergers, data center relocation, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Temporary staffing can also cover gaps resulting from the absence of in-house staff members because of vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services give businesses the ability to react to increases in requirements for network personnel without being saddled with the costs and hassle that come with identifying and recruiting reliable technical help and without the burden of adding to your full-time staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Rapid access to reliable network pros
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your full-time IT staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Strong relationship with a world-class, full-spectrum source for network support
Progent's shared Help Desk Call Center service is a proven flexible staff expansion option that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their in-house network personnel and Progent's nationwide team of technical support experts. Working as a transparent supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a collaborative support alternative based on by the industry's leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises network expertise for businesses throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Spokane, Washington Businesses
Progent's seasoned roster of certified consultants and technical experts offers Spokane, Washington businesses a wide array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Spokane, Washington Organizations
To find out more details about Progent's short-term staff augmentation services for Spokane, Washington companies, call 800-993-9400 or visit Contact Progent.