Fast and Affordable Online Help for Spokane IT Networks
Urgent Remote Technical Support for Spokane SystemsFor businesses in Spokane or anywhere in Washington, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they have the real-world background and have access to the advanced technology required to resolve most information system problems rapidly. This lowers immediate costs since solutions use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike many online support firms, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick solutions somehow turn into substantial tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for online consulting and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your network without compromising network security.

Progent's advanced service database system maintains extensive documentation of all support that Progent's customers have received. Progent's team consultants have access to the history of support rendered to each Progent customer by any engineer. This database of issues and repairs is structured as a conveniently exploitable internal database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive technical databases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts can determine optimal solutions quickly.

Online support available from Progent to businesses in Spokane and anywhere in the state of Washington include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center staff of veteran network experts offers your customers in Spokane or anywhere in the state of Washington instant access to an efficient network service resource with substantial background providing phone support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's target is to fix and not just record network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Spokane, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your computer support is proactive and automated. By uncovering potential problems before they evolve into network outages, system monitoring can head off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a mix of OS platforms.
How Your Spokane Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Spokane or anywhere in the state of Washington, Progent's phone-based network support engineers can provide expert and cost-effective IT help whenever your organization requires it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Spokane company has a regular independent support technician or maintains an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Spokane
Progent's online technical help services allow your Spokane organization to experience the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most organizations in Spokane and throughout Washington, nearby computer service resources, whether represented by outside consultants or an internal maintenance staff, can handle typical network issues. However, IT crises sometimes occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's online support professionals provide an easy, quick, and budget-friendly solution to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly depend on independent freelance consultants. Although independent consultants have smaller overhead than big support companies and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your company to go without assistance during an emergency. As your network expands, system downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your network stays available.

  • Create a Solid Foundation for Smooth Expansion
    Companies often begin with an information system created on a modest budget. Lacking a proper framework, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the business. Such badly built environments require proper analysis, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can provide the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations require advice and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, in the trenches of IT support, performing a wide variety of technical tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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  • Les Kent has a 35-year history of effective network integration, executive management, sales, and operations. He has demonstrated a knack for developing elegant IT solutions in his roles as as a network designer, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and global corporations.

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    Cisco Cisco Unified Communications Manager (CUCM), formerly branded CallManager, acts as the heart of Cisco's collaboration solution. Unified Communications Manager and Unified Communications Manager Express offer an advanced IP-PBX by integrating with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified network consultants offer effective and affordable remote and onsite expertise to help organizations of any size to build and administer Unified CM environments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum business value. Progent can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas that include integrating Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange Server.

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  • Support Outsourcing Windows 2003
    Windows 2003 Server Network Consultant

    Progent's certified Windows Server 2003 engineers can provide network support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, update, and maintenance offerings include network planning, installation, project management, on-premises and remote network support and troubleshooting, Call Center outsourcing, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.

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  • MS SQL Server Coding
    MS SQL Server Design

    SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the fast creation of a new generation of enterprise-class programs that can provide your business a critical competitive edge. SQL Server provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.

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