Fast Remote Troubleshooting for Spokane Information Networks
Fast Online Help for Spokane SystemsFor companies located in Spokane or anywhere in the state of Washington, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, plus the services of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers immediate costs since solutions use up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where fast solutions somehow turn into substantial tabs. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which ensure the highest level of effectiveness for remote help and repair for information networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to access your company's network without compromising network security.

Progent's advanced technical support reporting application includes detailed documentation of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to each Progent client by any Progent engineer. This history of trouble tickets and responses is structured as a quickly searchable support knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions quickly.

Remote support provided by Progent to businesses in Spokane and throughout the state of Washington include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of experienced network consultants offers your computer users in Spokane or anywhere in the state of Washington instant access to a reliable support group with substantial experience providing telephone-based help and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a major enabler of company efficiency, and Progent's policy is to resolve instead of merely record network problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training services, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Spokane, or anywhere in the state of Washington, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so that your network support is proactive rather than reactive. By spotting emerging trouble spots before they result in network outages, remote monitoring can head off disruptive and expensive service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of operating systems.
How Your Spokane Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Spokane or anywhere in the state of Washington, Progent's online computer support engineers can deliver professional and affordable IT help the moment your business has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Spokane organization deals with a regular freelance consultant or maintains a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to address unexpected network crises or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Spokane
Progent's remote IT consulting services allow your Spokane business to enjoy the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic value by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Spokane and throughout Washington, nearby computer support providers, whether made up of outside consultants or a full-time IT staff, can take care of typical network issues. On the other hand, major troubles sometimes occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call service professionals provide an easy, quick, and affordable solution to supplement your regular resources and to convey useful knowledge to increase your ability to handle downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller companies often depend on independent freelance consultants. Although freelance service people carry less overhead than big support companies and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may require your business to go without assistance during an emergency. As your company expands, system unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often begin with an information architecture implemented on a shoestring budget. Without a strong framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can impede the success of the organization. These badly designed systems require careful analysis, smart long-term planning, and wide technical expertise to upgrade to a network infrastructure able to provide the stable foundation to handle vital business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need guidance and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.