Fast Online Support for Spokane Information Networks
Fast Phone Consulting for Spokane SystemsFor businesses located in Spokane or anywhere in Washington, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the advanced tools needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where quick fixes somehow turn into major invoices. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes which permit the maximum level of effectiveness for remote help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to access your system remotely without compromising corporate security.

Progent's proven technical support database application stores comprehensive records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services rendered to each client by any consultant. This archive of anomalies and solutions is organized as a conveniently searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close associations with key technology companies including Cisco and Microsoft open up other massive support databases and permit fast access to manufacturers' internal product engineers so Progent's online service experts can arrive at the most efficient resolutions promptly.

Remote technical support services provided by Progent to clients in Spokane and anywhere in the state of Washington include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the money or time to support an in-house Call Center but who require fast response from an efficient Call Center with proficient telephone assistance plus the ability to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk Call Center software products to meet the particular requirements of your corporation, or adding occasional online staff to work with your existing Call Center resources to handle high-demand events like software transitions, major updates, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts gives your workers in Spokane or anywhere in the state of Washington rapid contact with an effective support resource with substantial background providing telephone-based consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a crucial driver of business productivity, and Progent's intent is to fix rather than merely record network problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Spokane, or anywhere in the state of Washington, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your network support is proactive and automated. By exposing looming trouble spots before they result in network outages, remote monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a variety of operating systems.
How Your Spokane Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Spokane or anywhere in the state of Washington, Progent's phone-based network support specialists can deliver expert and cost-effective IT support whenever your business needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Spokane company works with a local independent consultant or employs an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Spokane
Progent's remote IT consulting services allow your Spokane organization to realize the advantages of immediate, enterprise-level IT support without the expense of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    With most companies in Spokane or anywhere in Washington, nearby computer support providers, whether consisting of outside consultants or an in-house IT staff, can handle the majority of technical problems. However, serious problems may spring up when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service professionals give you an easy, quick, and budget-friendly solution to supplement your local resources and to transfer useful knowledge to increase your ability to deal with future issues locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. While independent service people have smaller overhead than big service firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may require your company to wait for help during an emergency. As your business grows, system downtime and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically start with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. As a company grows, stability and scalability issues can impede the productivity of the business. Such poorly designed systems require proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture that can provide the solid foundation to handle current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.