Fast Online Technical Support for Spokane Washington IT Networks
For businesses located in Spokane Washington, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to many online service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies that promote the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's environment remotely without compromising system security.
Progent's advanced service reporting application stores comprehensive documentation describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the records of all help delivered to each Progent customer by any consultant. This archive of issues and resolutions is stored as a quickly exploitable internal database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's online service specialists can determine the best solutions promptly.
Online support provided by Progent to customers in Spokane Washington include:
Authorized Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and certifies a person's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn challenges encountered in network design, deployment, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to fix problems rapidly. In common instances, less experienced consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via state-of-the-art on-line support technology to provide fast, secure, and economical analysis and repair.
Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.
Progent locations in Eastern Washington
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity appliances. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering support, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recover rapidly following a serious breach. Security services available from Progent include: thorough information security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux environments. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Spokane Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network experts provides your customers in Spokane Washington instant access to a dependable technical support group with years of experience providing phone help and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a key contributor to company success, and Progent's intent is to fix and not simply document technical issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Spokane Washington online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By anticipating looming problems before they cause crashes, remote monitoring can avoid inconvenient and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support multiple platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Spokane Washington, Progent's phone-based network support specialists can provide expert and cost-effective system support whenever your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Spokane office relies on a regular independent support technician or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to address unexpected system crises or especially complex integration problems.
Features of Progent's Remote Network Support for Spokane Washington
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Spokane Washington unparalleled leverage for your support budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center support and network management, Progent's experts can provide your organization world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Spokane Washington and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide array of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for online help and imposes no ongoing retainer for support services provided during normal business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers access to authorized specialists with skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include technology integration, Microsoft Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise in critical application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that fit the specific requirements of your business.
- Advanced Online Access Software
Protected online connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick fixes to issues that could otherwise require a costly onsite visit. State-of-the-art remote access tools and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for Maximum System Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.