Immediate Remote Technical Support for Spokane Networks
For organizations in Spokane or anywhere in Washington, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve most network issues quickly. This lowers direct costs since solutions require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for remote support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick repairs somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-tested processes which promote the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to access your network without violating system security.
Progent's proven customer support reporting application stores detailed histories for the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance rendered to every Progent customer by any Progent consultant. This archive of problems and fixes is stored as a quickly exploitable internal database that allows Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service specialists can find optimal solutions quickly.
Remote technical services available from Progent to companies in Spokane and throughout the state of Washington include:
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals can provide network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop support services to help you company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates an individual's technical knowledge at the master level. CCIEs know how to deal with the most stubborn problems encountered in network infrastructure design, deployment, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness because their depth of experience allows them to resolve problems rapidly. In typical instances, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your network using state-of-the-art remote support technology in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure appliances. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points planning and integration services, Cisco wireless controllers support Services, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection solutions that can strengthen the safety of your Windows, macOS and OS X, or Linux network against assaults or help you to recover quickly following a serious penetration. Security solutions available from Progent cover comprehensive network security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
Progent can provide advanced remote support services to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to address a broad range of information technologies including network architecture, email systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Spokane Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the budget to create an internal Help Desk Call Center but who require fast communication with an effective Help Desk with proficient telephone support as well as the expertise to escalate the most challenging problems to high-level engineers.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software to handle the special needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk Call Center resources during unusually busy situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Spokane or anywhere in the state of Washington immediate communication with a dependable network service resource with substantial experience offering telephone-based consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a crucial contributor to business success, and Progent's intent is to resolve rather than simply record IT issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Spokane, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive rather than reactive. By anticipating potential issues before they expand into full-scale emergencies, remote monitoring can avoid stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a variety of platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Spokane or throughout the state of Washington, Progent's online network support specialists are ready to provide expert and economical system support the instant your company requires it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Spokane office has a regular independent support technician or maintains a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve unexpected network crises or particularly complex integration projects.
Advantages of Progent's Network Help for Companies in Spokane
Progent's online network troubleshooting services enable your Spokane business to have the benefits of on-call, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Seamless remote extension of your on-site support resources
For most businesses in Spokane or anywhere in Washington, nearby computer support resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises sometimes spring up when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these cases, Progent's online service specialists give you a convenient, fast, and affordable way to augment your regular resources and to transfer valuable knowledge to improve your ability to handle future issues locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller businesses commonly depend on individual freelance service providers. Although independent consultants carry smaller overhead than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays up and running.
- Build a Solid Basis for Smooth Growth
Organizations often begin with an information system created on a shoestring budget. Without a robust infrastructure, band-aid repairs can get thrown onto a weak foundation. As a network grows, stability and expandability issues can hinder the success of the business. These poorly designed environments require careful analysis, intelligent long-term planning, and wide IT knowledge to upgrade to a network architecture that can deliver the stable foundation to meet critical business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices need guidance and technical education to navigate through an increasingly complicated array of product options capable of promoting business success and improving productivity. They hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. IT support and product selling can result in a situation where the recommended
solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, refined remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT service, performing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every client. The discipline of documenting and archiving support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.