Fast and Affordable Online Troubleshooting for Spokane Computer Networks
For companies in Spokane or anywhere in Washington, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage because they possess the practical experience and are equipped with the sophisticated technology needed to resolve most information system issues rapidly. Efficient support reduces direct costs since solutions require minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. Unlike many online service organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as substantial invoices. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and field-proven methodologies that promote the maximum level of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to connect to your computer system without breaching network security.
Progent's sophisticated technical support database application includes thorough documentation describing all support that Progent's clients have received. Progent's staff engineers have access to the details of services rendered to each Progent client by any engineer. This archive of trouble tickets and responses is stored as a conveniently exploitable internal database that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote service specialists are able to arrive at optimal solutions quickly.
Remote support services provided by Progent to businesses in Spokane and anywhere in the state of Washington include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and certifies an individual's networking skills at the master level. Cisco-qualified CCIEs can resolve the most challenging challenges encountered in network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness because their deep experience permits them to fix problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of advanced on-line support technology to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs can provide help for the complete line of Cisco's market leading selection of networking products by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to bolster the safety of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to clean up rapidly following a damaging penetration. Security support services offered by Progent include: comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide range of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help diagnosing problems affecting UNIX/Linux systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Spokane Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Help Desk application software to meet the particular requirements of your corporation, or adding temporary phone support staff to work with your in-house Call Center resources to deal with demanding situations like software transitions, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology experts gives your customers in Spokane or anywhere in the state of Washington fast access to a reliable support group with years of experience providing phone consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid enabler of business performance, and Progent's intent is to solve and not simply annotate IT problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers online advanced consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and education services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Spokane, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your network support is proactive rather than reactive. By spotting possible problems before they result in downtime, proactive monitoring can head off disruptive and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Spokane or throughout the state of Washington, Progent's online computer support engineers are ready to provide professional and cost-effective IT support whenever your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix network problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Spokane office relies on a regular independent support technician or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the time or the expertise to address sudden network crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Spokane
Progent's online network troubleshooting services enable your Spokane organization to have the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT staff. Your network will derive greater strategic worth by becoming more available, productive, and protected. Benefits to your business include:
- Convenient virtual expansion of your on-site support resources
With most companies in Spokane or anywhere in Washington, local computer service providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with typical technical problems. On the other hand, major troubles can occur when your regular support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these instances, Progent's online support specialists provide an easy, fast, and budget-friendly way to augment your local resources and to convey useful information to improve your capability to deal with downstream issues locally.
- Less Dependence on Individual Service Providers
For network support, smaller offices commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger support companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of backup help may require your business to go without help during an IT crisis. As your business grows, network unavailability and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve support experts to make sure your network is always available.
- Create a Scalable Foundation for Seamless Growth
Businesses often start with an IT system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed systems need careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet vital business requirements and ease future growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller organizations require advice and technical education to negotiate an ever more complicated array of technology alternatives available for promoting business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the real needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of IT support, executing a wide range of technical tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each consultant to each customer. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.