For small companies located in Spokane or anywhere in Washington, Progent offers help for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent value because they have the real-world experience and the sophisticated tools to resolve most network problems rapidly. This reduces immediate costs because service calls take up fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online support is designed to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly translates into your company conserving cash.
Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's online support team to communicate with your company's computer system without breaching corporate security.
Progent's advanced service reporting application includes detailed documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each client by any consultant. This history of anomalies and responses is organized as a quickly searchable support knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote consulting experts are able to find the best resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Spokane or anywhere in Washington or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based consulting professionals have certified skills in an extensive array of disciplines. This broad scope of capability enables Progent's engineers to handle practically any problem likely to take place in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-platform networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to small businesses in Spokane and anywhere in the state of Washington include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult problems associated with network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to fix even the most intractable problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a CCIE so you can receive timely help for serious network issues that are hurting business efficiency but are beyond the comfort zone of your local network service personnel. Progent's Cisco CCIE support experts can interface to your network by means of advanced remote support technology to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Support
Progent's Microsoft-expert remote support experts can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security solutions offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses frequently need. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Spokane Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center support programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the budget to create an in-house Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Help Desk can act as an escalation alternative to handle complex network issues, or be ready in overflow situations when your other support engineers are swamped.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your existing one, identifying or customizing Help Desk application software to address the unique needs of your company, or providing temporary phone support staff to supplement your in-house Help Desk team during high-demand situations like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of veteran network experts gives your customers in Spokane or anywhere in the state of Washington immediate assistance from an effective technical support group with years of experience providing phone consulting and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a key enabler of business productivity, and Progent's intent is to fix rather than simply annotate network issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and Microsoft Excel. To read additional information about Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the imaginative aspect of Macintosh computing by delivering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals offer help in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Spokane, or anywhere in the state of Washington, online network monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent to suit your business so your IT maintenance is proactive rather than reactive. By spotting emerging problems before they result in crashes, remote monitoring can ward off stressful and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that support multiple platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.