For small and midsize businesses in Spokane or anywhere in Washington, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and the advanced tools to solve most network problems quickly. This lowers immediate expenses because solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike typical online support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor solutions manage to end up as major tabs. Progent's penchant for solving technical issues quickly results in your business conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for small and midsize company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's system remotely without violating corporate security.
Progent's proprietary customer support database system stores comprehensive documentation of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help provided to each client by every Progent engineer. This database of problems and solutions is stored as a quickly retrievable proprietary knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can find optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Spokane or anywhere in Washington or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote technical support professionals possess credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's consultants to resolve almost any crisis likely to occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to businesses with mixed-platform networks, Progent also provides the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support provided by Progent to small businesses in Spokane and anywhere in the state of Washington include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad spectrum of computer technology including network architecture, email solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to current Windows or Linux solutions. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for resolving problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs can handle even the most intractable problems encountered in network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value since their depth of experience enables them to solve the most difficult problems quickly. In common instances, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent help for serious network issues that are hurting worker efficiency but are not within the experience of your ordinary IT support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network via advanced remote support technology to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Windows Experts
Progent's Microsoft-certified online support professionals offer computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration,
Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security consultants offer a variety of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security support services offered by Progent include: comprehensive security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Spokane Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service offerings for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who lack the budget to build and maintain an internal Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or revamping your established organization, identifying or customizing Help Desk application software to address the unique demands of your corporation, or providing occasional phone support personnel to work with your in-house Call Center resources during demanding events such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced network experts offers your customers in Spokane or anywhere in the state of Washington quick communication with an efficient network service resource with years of background delivering telephone-based help and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a major driver of company efficiency, and Progent's aim is to fix rather than just report technical issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group can supply phone-based and in-depth consulting support and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for Microsoft applications including CRM, Office Project, Office Word, and Office Excel. To find out more concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the artistic components of Mac systems by delivering phone-based help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Spokane, or anywhere in the state of Washington, online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so your network support is proactive rather than reactive. By detecting emerging issues before they cause downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks based on a variety of platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.