For small companies located in Spokane or anywhere in the state of Washington, Progent offers support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they are equipped with the practical experience and the advanced tools to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental costs by reducing or eliminating network outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into big invoices. Progent's skill at handling technical issues quickly translates into your company saving money.
Progent's Online Support Technologies
Over time, Progent has developed a set of customized tools and proven processes which promote the highest degree of effectiveness for online consulting and repair for small company computer systems. Progent provides secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to connect to your company's system without compromising system security.
Progent's sophisticated service reporting system maintains thorough documentation describing all support that Progent's clients have received. Progent's team engineers have access to the history of support delivered to each Progent customer by every Progent engineer. This archive of problems and responses is stored as a conveniently exploitable support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft make available other vast support knowledge bases and permit quick response from vendors' internal support staff so Progent's online service experts are able to come up with the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Spokane or anywhere in Washington or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's phone-based network support professionals offer advanced credentials in an extensive array of products and technologies. This broad range of IT skills allows Progent's engineers to manage virtually any problem likely to take place in a small or midsize business network. Credentials held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support businesses with multi-OS environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online services provided by Progent to companies in Spokane and anywhere in the state of Washington include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad array of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and validates an individual's technical knowledge at the master level. Cisco CCIEs can deal with even the most intractable problems occurring in network planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional value because their depth of experience enables them to fix even the most difficult problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get immediate assistance for serious network issues that are lowering worker efficiency but are outside the comfort zone of your ordinary IT service group or consultant. Progent's CCIE support experts can communicate with your environment using advanced on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and integration,
Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of remote PC desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security consulting services offered by Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Spokane Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who lack the budget to create an internal Help Desk Call Center but who want fast communication with a dependable Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or improving your existing one, selecting or customizing Help Desk Call Center software to handle the particular requirements of your company, or providing occasional online staff to supplement your existing Help Desk Call Center team to deal with demanding situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Spokane or anywhere in the state of Washington immediate assistance from a dependable technical support group with substantial experience offering telephone-based support and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial driver of business success, and Progent's aim is to resolve and not merely annotate technical problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team offers online professional consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. To learn more about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative components of Mac environments by providing remote consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network Monitoring Services
Progent offers businesses in Spokane, or anywhere in the state of Washington, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your network maintenance is proactive and automated. By exposing potential issues before they cause network outages, system monitoring can head off stressful and expensive network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.