For small companies located in Spokane Washington, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve most information system problems rapidly. This lowers direct expenses because service calls require a smaller number of chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes somehow end up as large invoices. Progent's skill at dealing with problems efficiently results in your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's environment without breaching system security.
Progent's proprietary service reporting system keeps extensive histories describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help provided to each customer by every Progent engineer. This database of anomalies and repairs is organized as a quickly retrievable internal database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft permit access to other vast support databases and allow quick response from vendors' internal product engineers so Progent's remote consulting specialists can arrive at the best resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Spokane Washington or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online support engineers have certified skills in a comprehensive set of technologies. This broad range of technical skills allows Progent's engineers to tackle virtually any emergency likely to take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help companies with mixed-platform networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical services provided by Progent to companies in Spokane include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux environments. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies an individual's networking skills at the master level. Cisco qualified CCIEs can handle the most complex issues surrounding network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional value because their broad expertise permits them to solve even the most intractable problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting providers make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can receive timely help for complex network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your regular computer service resources. Progent's Cisco CCIE support experts can connect to your environment using the latest remote troubleshooting technology to perform quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus VPN products.
Authorized MS Windows Support
Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the services of world-class online consulting professionals for special projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Spokane Washington Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who don't have the budget to assemble and manage an in-house Call Center but who want quick communication with a dependable Call Center with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or improving your current one, identifying or enhancing Help Desk application software to handle the unique requirements of your corporation, or providing temporary phone support staff to reinforce your internal Call Center resources during unusually busy situations like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of veteran network experts gives your customers in Spokane Washington instant contact with an efficient support group with substantial experience delivering phone support and remote diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a crucial enabler of company performance, and Progent's intent is to resolve instead of merely annotate technical issues.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. To read more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can support the imaginative components of Apple Mac environments by offering remote help services and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Spokane Washington remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible problems before they cause network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.
Progent locations in Eastern Washington