Immediate Phone Consulting for Spokane Washington UNIX, Linux, or Sun Solaris SystemsFor small companies located in Spokane Washington, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve most information system problems rapidly. This lowers direct expenses because service calls require a smaller number of chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes somehow end up as large invoices. Progent's skill at dealing with problems efficiently results in your business saving money.

Progent's Remote Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's environment without breaching system security.

Progent's proprietary service reporting system keeps extensive histories describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help provided to each customer by every Progent engineer. This database of anomalies and repairs is organized as a quickly retrievable internal database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft permit access to other vast support databases and allow quick response from vendors' internal product engineers so Progent's remote consulting specialists can arrive at the best resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Spokane Washington or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online support engineers have certified skills in a comprehensive set of technologies. This broad range of technical skills allows Progent's engineers to tackle virtually any emergency likely to take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help companies with mixed-platform networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Online technical services provided by Progent to companies in Spokane include:

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who don't have the budget to assemble and manage an in-house Call Center but who want quick communication with a dependable Call Center with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or improving your current one, identifying or enhancing Help Desk application software to handle the unique requirements of your corporation, or providing temporary phone support staff to reinforce your internal Call Center resources during unusually busy situations like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk team of veteran network experts gives your customers in Spokane Washington instant contact with an efficient support group with substantial experience delivering phone support and remote diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a crucial enabler of company performance, and Progent's intent is to resolve instead of merely annotate technical issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. To read more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac consultants can support the imaginative components of Apple Mac environments by offering remote help services and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Spokane Washington remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible problems before they cause network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate multiple platforms.

How Your Spokane Washington Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.

Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.

Onsite IT Consulting
Progent locations in Eastern Washington

City Address Phone Link
Spokane 707 West Main Avenue, Suite B1
Spokane, WA 99201
United States
(509) 503-1100 Spokane Network Support Services




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    Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for information systems with multiple locations, remote users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size business plan and implement an installation of ISA Server 2004 that meets your IT protection needs without restricting your productivity.

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    Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network for local, multi-site, cloud-based, and partial-cloud environments, educate your IT support staff, develop a corporate-wide security strategy, automate IT management, assist with creating applications, and build and test a DR/BC plan.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant improvements in capacity, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.

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    Progent's Cisco-certified Wi-Fi technology consultants can help you to deploy, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup solution can include a custom-designed physical storage device manufactured by Barracuda or a software-based appliance with comparable features but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting support services to assist you to plan, configure, operate and repair a BDR system built on Barracuda Backup.

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    Progent can provide affordable remote access to engineers with expertise in a wide range of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and workstations plus laptops and smartphones. Progent offers consulting support for leading backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can assist you to deploy, upgrade, or troubleshoot backup/restore systems for a range of architectures such as local, edge to datacenter, cloud-based, or hybrid.

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    Progent's Symantec experts can help you maintain discontinued Symantec firewall and Symantec VPN products such as the Raptor and VelociRaptor line or help you migrate to newer firewall technology. Progent can also enable you to design and implement a comprehensive security plan that can incorporate firewall/VPN appliances and utilities, outsourced security and virus protection services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your single resource for continuing technical help, maintenance, education, and security consulting.

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    Progent offers the support of RIM BlackBerry-premier experts who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the requirement for an in-house BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security engineers. This breadth of knowledge, combined with Progent's efficient online service delivery model, offers small and mid-size companies a cost-effective option for integrating BlackBerry technology seamlessly into their information system.

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    Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you integrate appropriate IT products to improve business operations so they match more closely with your corporate goals. Your company can develop and install a well conceived information technology strategy without absorbing the cost of a full-time Chief Information Officer.

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    Progent offers affordable online and on-premises support to help organizations of any size to migrate any part of their critical IT infrastructure to Google Cloud Platform services. This can save time and equipment expense and enable the use of Google's cutting edge machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.

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    Progent is among the most experienced network consulting firms for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small businesses get the full benefits of Exchange 2000 for common situations including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.

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    Progent's Cisco-certified wireless integration consultants can help organizations to configure, manage, and debug Cisco Small Business 100/300/500 Wireless Access Points.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's engineers can provide a range of consulting services to help organizations of any size to install, administer, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to design and configure test labs to assess Microsoft Windows 8.1 and develop and execute Windows 8.1 migration projects following industry best practices.

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    Progent offers affordable online support to assist businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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  • ProSight DPS Backup and Recovery Services Services
    Offsite Automated Backup Services Engineer

    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.

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    Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewalls to create a modern cybersecurity ecosystem that spans your data center and cloud-based resources and guards all users at any location with any endpoint device.

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    For custom program development, Progent can provide programming consultants to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Internet Information Services to build custom eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide expertise in a wide range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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  • 24-7 Microsoft Help and Support Dynamics NAV
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    Progent can provide remote and onsite installation, upgrade, application development, BI reporting for Microsoft Dynamics 365 Business Central/NAV.

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  • Recruit Network Consultant Home Based Jobs
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    Progent is looking for a range of full-time workers including motivated MCSEs; network experts with Cisco CCNP or CCIE certification; and specialists in fault-tolerant network architecture with backgrounds in mobile access, wireless integration, non-stop systems, disaster recovery solutions, data protection, and server virtualization. We are also seeking desktop support technicians, remote service professionals, and CISSP or CISA certified security professionals. Progent is also hiring veteran managers and administrators who can perform effectively in our dynamic, virtual office model. Progent works with freelance professionals with specialized expertise and working experience in crucial information technology topics outside our primary service focus. Progent's Experts Team hires independent consultants who can provide consulting and development support for mission-critical solutions that include MRP, Enterprise Resource Planning, or CRM; have deep knowledge of popular platforms such as Linux derivatives, Macintosh, or Solaris, or offer expert help in areas such as telecom, web site development, Electronic Data Interchange, eCommerce, or dbm programming. Freelance contractors certified by us coordinate with our full-time consultants to provide comprehensive IT services for small business networks.

  • Windows Server 2019 and SCVMM Information Technology Consulting Windows Server 2019 Security and Compliance Technology Consulting Services
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    Progent has extensive experience providing a broad range of online network support and emergency repair services to local governments and schools across the U.S. Progent is one of the pioneers in providing advanced online network consulting and has provided network solutions to organizations in every state. Remote support saves travel expenses and resolves issues more quickly than onsite service calls.

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