For small companies located in Spokane or anywhere in Washington, Progent offers help for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent value because they have the real-world experience and the sophisticated tools to resolve most network problems rapidly. This reduces immediate costs because service calls take up fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online support is designed to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly translates into your company conserving cash.
Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's online support team to communicate with your company's computer system without breaching corporate security.
Progent's advanced service reporting application includes detailed documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each client by any consultant. This history of anomalies and responses is organized as a quickly searchable support knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote consulting experts are able to find the best resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Spokane or anywhere in Washington or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based consulting professionals have certified skills in an extensive array of disciplines. This broad scope of capability enables Progent's engineers to handle practically any problem likely to take place in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-platform networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to small businesses in Spokane and anywhere in the state of Washington include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult problems associated with network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to fix even the most intractable problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a CCIE so you can receive timely help for serious network issues that are hurting business efficiency but are beyond the comfort zone of your local network service personnel. Progent's Cisco CCIE support experts can interface to your network by means of advanced remote support technology to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Support
Progent's Microsoft-expert remote support experts can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2013 development,
Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop services including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a range of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly after a damaging breach. Security consulting services offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; defending your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small companies often need. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Spokane Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk programs for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for small companies who lack the resources to build and maintain an in-house Call Center but who want quick access to an effective Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest computer system problems, or be available in overflow circumstances when your ordinary service providers are swamped.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or enhancing your existing one, selecting or enhancing Help Desk Call Center software to address the unique needs of your company, or providing temporary online personnel to reinforce your existing Help Desk Call Center team during unusually busy events such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced information technology consultants provides your customers in Spokane or anywhere in the state of Washington rapid contact with a large network service resource with extensive experience offering phone support and remote diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's goal is to solve instead of merely track network issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group offers remote and in-depth consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. To find out more about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac environments by offering phone-based help services and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Spokane, or anywhere in the state of Washington, remote computer system monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your network support is proactive rather than reactive. By uncovering possible problems before they result in network outages, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on multiple OS platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.