For small businesses located in Spokane or anywhere in Washington, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to resolve most network problems rapidly. This reduces direct expenses since service calls accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where fast fixes manage to end up as large tabs. Progent's skill at handling technical issues quickly translates into your company spending less cash.
Progent's Remote Support Tools
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for online engineering help and repair for small company IT networks. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to access your company's computer system remotely without violating network security.
Progent's highly evolved customer support reporting system stores detailed records describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of support delivered to every Progent client by every engineer. This archive of problems and fixes is stored as an easily retrievable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's remote consulting specialists can arrive at the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Spokane or anywhere in Washington or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote technical service experts offer certified skills in a comprehensive array of disciplines. This broad range of capability enables Progent's consultants to address practically any crisis likely to occur in a small or midsize business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to businesses with multi-OS networks, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online services provided by Progent to small businesses in Spokane and anywhere in the state of Washington include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad range of information technology including system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for resolving problems within UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs can resolve the most intractable challenges surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to solve even the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick phone access to a CCIE so your company can get urgent assistance for serious network problems that are lowering business efficiency but are beyond the experience of your regular network support group or consultant. Progent's CCIE consultants can interface to your computer system using advanced on-line troubleshooting technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to clean up rapidly after a damaging breach. Security solutions available from Progent include: comprehensive security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Spokane Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller organizations who don't have the resources to build and maintain an in-house Call Center but who require quick response from an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent reinforcement of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation option for the most difficult technical issues, or be ready in hectic circumstances when your regular service providers are too busy.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software to address the unique requirements of your corporation, or providing temporary online personnel to reinforce your existing Help Desk Call Center team during high-demand scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network experts offers your workers in Spokane or anywhere in the state of Washington fast assistance from an efficient technical support group with substantial background providing phone help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of company success, and Progent's aim is to solve and not just track IT issues.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth engineering support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative elements of Macintosh systems by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Spokane, or anywhere in the state of Washington, online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so that your network maintenance is proactive and automated. By anticipating looming problems before they cause downtime, automated monitoring can ward off inconvenient and costly service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.