For small businesses in Spokane or anywhere in the state of Washington, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills per minute for phone assistance, so you pay only for the support that you actually get. Unlike many remote support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where quick fixes manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently translates into your company saving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that allow the highest level of effectiveness for remote technical support and troubleshooting for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your system remotely without breaching system security.
Progent's sophisticated technical support database system includes detailed records of all service that Progent's customers have received. Progent's staff service personnel have access to the records of services provided to each Progent client by any engineer. This archive of problems and fixes is structured as a quickly accessible proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to determine optimal solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Spokane or anywhere in Washington or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based support engineers offer certified skills in an extensive set of products and technologies. This breadth of technical skills enables Progent's consultants to address almost any emergency likely to take place in a small or midsize company network. Credentials held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To support businesses with mixed-platform networks, Progent also provides the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to companies in Spokane and throughout the state of Washington include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older applications to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to handle the most stubborn challenges surrounding network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to fix the most intractable problems quickly. In typical cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get timely help for complex network problems that are lowering business productivity but are outside the comfort zone of your local network maintenance providers. Progent's CCIE engineers can tie into your environment by means of sophisticated remote support technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business planning and deployment support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a damaging penetration. Security services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile communication; protecting your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Spokane Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for smaller organizations who don't have the budget to assemble and manage an in-house Help Desk but who require fast response from a reliable Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and acts as a transparent supplement to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve complex technical problems, or be ready in hectic instances when your other support engineers are swamped.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or improving your existing one, identifying or modifying Call Center software products to handle the particular needs of your corporation, or adding occasional online staff to work with your existing Help Desk Call Center team during high-demand scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of seasoned information technology professionals provides your computer users in Spokane or anywhere in the state of Washington instant assistance from an efficient technical support group with extensive experience providing phone consulting and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a key driver of company efficiency, and Progent's policy is to resolve instead of just record IT issues.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based professional consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and MS Excel. To read additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac computing by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Spokane, or anywhere in the state of Washington, online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By exposing looming problems before they cause network outages, remote monitoring can head off disruptive and expensive network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by multiple platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.