Fast Online Help for Spokane Information Networks
For businesses located in Spokane or anywhere in the state of Washington, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they possess the practical background and have access to the sophisticated tools needed to solve most information system problems rapidly. Efficient support reduces direct costs since solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that allow the maximum degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.
Progent's powerful customer support reporting application maintains extensive histories for all service that Progent's clients have received. Progent's team consultants have access to the specifics of assistance provided to every Progent client by every Progent consultant. This database of issues and solutions is stored as a readily retrievable proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can find optimal solutions promptly.
Remote services offered by Progent to companies in Spokane and anywhere in the state of Washington include:
Certified MS Windows Experts
Progent's Microsoft-expert online support professionals offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. CCIEs know how to resolve the most complex problems occurring in network design, deployment, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs provide excellent value since their depth of expertise permits them to fix problems rapidly. In many instances, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your network by means of advanced on-line support tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer help for the complete line of Cisco's industry-leading family of infrastructure products by providing consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a variety of system protection services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your company to clean up quickly following a serious breach. Security consulting services offered by Progent include: comprehensive data security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; securing your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide range of information technologies including network architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance resolving problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Spokane Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of seasoned network experts gives your clients in Spokane or anywhere in the state of Washington immediate communication with an effective network service resource with years of experience providing phone support and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk perception as a solid enabler of business efficiency, and Progent's aim is to resolve instead of just track IT problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group provides remote and in-depth consulting support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Spokane, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By uncovering looming issues before they result in downtime, proactive monitoring can head off stressful and costly network crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support a combination of operating systems.
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Spokane or anywhere in the state of Washington, Progent's online network support specialists are ready to deliver professional and economical system help whenever your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Spokane company relies on a local independent support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the experience to deal with sudden system emergencies or particularly challenging integration projects.
Features of Progent's Remote Computer Support for Spokane
Progent's online support, remote repair, network security expertise, and network administration services give companies in Spokane or anywhere in the state of Washington the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your office world class IT support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Spokane and is also ideal for customers in more remote regions of Washington that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone help and requires no periodic retainer for services delivered during normal working hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that align with the unique requirements of your business.
- State of the Art Online Access Software
Secure remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise require a costly onsite service call. State-of-the-art remote connectivity software and expert technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and remote network tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose workers require instant access to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the forefront of IT service, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just expert IT help, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to each client. The discipline of detailing and organizing support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.