Fast Remote Support for Spokane Washington Computer Networks
For organizations located in Spokane Washington, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve most information system problems rapidly. This lowers direct expenses since solutions use up minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions manage to turn into major tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes that permit the highest degree of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to access your system remotely without breaching system security.
Progent's powerful technical support reporting application keeps detailed records for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of support provided to every Progent client by every Progent engineer. This history of problems and fixes is stored as a conveniently accessible proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' in-house product engineers so Progent's online service experts can determine the most efficient resolutions in the least time.
Remote technical support services provided by Progent to companies in Spokane Washington include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop support services to help your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most difficult problems surrounding network design, integration, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs provide exceptional value since their depth of expertise permits them to find solutions for problems quickly. In typical cases, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of state-of-the-art on-line troubleshooting tools to provide fast, safe, and economical analysis and repair.
Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.
Progent locations in Eastern Washington
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of system protection services that can improve the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly after a serious breach. Security services offered by Progent include: comprehensive information security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; building safe architectures for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent offers advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a broad range of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering services include:
How Your Spokane Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Spokane Washington immediate assistance from an effective technical support group with extensive background providing phone support and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of company efficiency, and Progent's goal is to fix and not simply document network problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team offers remote advanced consulting expertise and training in specific business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Spokane Washington online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By exposing looming problems before they result in crashes, remote monitoring can ward off stressful and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a mix of operating systems.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Spokane Washington, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system help whenever your business requires it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Spokane organization relies on a local independent support technician or employs an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected system crises or especially complex integration projects.
Advantages of Progent's Network Help for Companies in Spokane Washington
Progent's online IT consulting services allow your Spokane organization to enjoy the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your information system will derive greater strategic worth by being more available, efficient, and secure. Benefits to your business include:
- Seamless virtual extension of your on-site IT resources
For most offices in Spokane Washington, nearby network service providers, whether consisting of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, serious problems sometimes spring up when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's on-call support professionals give you an easy, quick, and economical solution to augment your regular help and to pass on valuable knowledge to increase your ability to resolve downstream issues locally.
- Reduced Reliance on Freelance Service Providers
For network support, smaller organizations commonly depend on independent freelance consultants. While freelance service people carry less internal costs than big service companies and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of reserve help may force your company to wait for assistance during an emergency. As your business expands, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to make sure your IT system stays available.
- Create a Scalable Basis for Seamless Expansion
Companies typically start with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such poorly built systems need careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can offer the stable foundation to meet vital business demands and facilitate future expansion.
- Work with Problem Solvers Instead of Product Resellers
Smaller organizations require guidance and technical education to navigate through an ever more complicated array of technology alternatives available for promoting business growth and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, refined support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the forefront of network service, executing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every customer. The discipline of detailing and organizing service records results in more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.