Fast Online Support for Spokane Information Networks
For companies in Spokane or anywhere in Washington, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent value because they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support reduces direct costs since service calls use up minimal billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially valuable for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast fixes manage to end up as major bills. Progent's penchant for handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies which allow the highest level of efficiency for remote consulting and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to connect to your company's environment without violating system security.
Progent's advanced customer support reporting application stores detailed records of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help provided to every Progent customer by any Progent engineer. This history of problems and repairs is organized as an easily exploitable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting experts are able to find the best solutions in the least time.
Remote support available from Progent to companies in Spokane and anywhere in the state of Washington include:
Authorized Windows Experts
Progent's Microsoft-certified online support experts offer computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help your business to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking professionals, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to handle even the most complex problems encountered in network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value because their deep experience allows them to fix problems quickly. In many cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your network via advanced remote support tools in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer help for the entire range of Cisco's market leading family of infrastructure appliances by delivering services such as:
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly following a damaging breach. Security consulting services offered by Progent include: thorough data security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide range of computer technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Spokane Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the budget to assemble and manage an internal Help Desk but who want quick communication with an efficient Help Desk Call Center with professional phone support plus the ability to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless addition to your established Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network issues, or be available in those situations when your regular support engineers are too busy.
Progent's Call Center team of experienced network experts offers your clients in Spokane or anywhere in the state of Washington fast access to a dependable support resource with substantial background delivering telephone-based consulting and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a major enabler of business efficiency, and Progent's aim is to resolve and not simply report technical issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Spokane, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your network maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Spokane or throughout the state of Washington, Progent's online computer support engineers are ready to deliver expert and affordable IT support whenever your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Spokane business works with a local freelance support technician or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the experience to deal with sudden system crises or particularly complicated integration problems.
Details of Progent's Remote Network Services for Spokane
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer offices in Spokane or anywhere in the state of Washington unparalleled leverage for your support budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Spokane and is also ideal for customers in geographic areas of Washington that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for online support and imposes no ongoing subscription fee for support services delivered during normal working hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL DBA Services and Application Development
Apple Mac Support
Amazon MWS Software Integration
By offering a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that align with the special needs of your business.
- Sophisticated Remote Connectivity Tools
Secure online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive personal service call. State-of-the-art online connectivity tools and experienced technicians together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for High Network Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, refined support software, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The practice of detailing and archiving service records results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.