Fast and Affordable Online Technical Support for Spokane Information Networks
Immediate Phone Help for Spokane SystemsFor businesses located in Spokane or anywhere in the state of Washington, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they possess the practical experience and are equipped with the sophisticated tools needed to solve most information system problems rapidly. Efficient support lowers immediate expenses because service calls require minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is especially important for organizations that depend on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with situations where quick fixes manage to end up as large tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies which allow the maximum level of effectiveness for online technical support and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to access your system remotely without compromising corporate security.

Progent's sophisticated customer support database application keeps thorough records of all support that Progent's customers have received. Progent's authorized consultants have access to the records of assistance rendered to each customer by every Progent engineer. This database of trouble tickets and solutions is structured as a conveniently accessible internal database that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's online service specialists can determine the most efficient resolutions promptly.

Remote support services offered by Progent to businesses in Spokane and throughout the state of Washington include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight suite of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network professionals offers your clients in Spokane or anywhere in the state of Washington immediate communication with a reliable network service group with extensive experience delivering telephone-based consulting and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to business performance, and Progent's target is to fix rather than just document technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Spokane, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By detecting possible issues before they cause downtime, remote monitoring can avoid inconvenient and expensive service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a mix of OS platforms.
How Your Spokane Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Spokane or anywhere in the state of Washington, Progent's online computer support engineers can deliver expert and economical IT support the moment your organization needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Spokane business deals with a local independent support technician or employs a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to deal with sudden network crises or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Spokane
Progent's online support services enable your Spokane business to experience the advantages of immediate, world-class network support without the cost of managing an in-house IT organization. Your network will acquire added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most companies in Spokane and throughout Washington, nearby network support providers, whether represented by freelance consultants or an in-house IT staff, can solve typical technical issues. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these instances, Progent's online support specialists provide a convenient, quick, and budget-friendly solution to supplement your local resources and to pass on valuable information to improve your ability to handle future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller organizations often rely on independent freelance consultants. Although independent consultants carry smaller overhead than larger support firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your company expands, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always available.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often begin with an IT architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs can get piled onto an unstable foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such poorly built systems need careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a system architecture able to deliver the solid foundation to handle critical business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complex maze of product alternatives available for promoting business success and improving productivity. They hardly need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical expertise, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.