Fast Online Help for Spokane Washington Networks
For organizations in Spokane Washington, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer excellent value because they have the practical background and are equipped with the advanced technology required to resolve the majority of network problems quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for online help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs manage to turn into big bills. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven processes which permit the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's environment without violating network security.
Progent's advanced service reporting system keeps detailed histories of all support that Progent's clients have received. Progent's staff engineers have access to the records of all help delivered to every customer by every consultant. This history of anomalies and repairs is organized as an easily exploitable support database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at the most efficient resolutions promptly.
Remote support offered by Progent to customers in Spokane Washington include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can provide computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most complex challenges associated with network design, deployment, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest remote troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair.
Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.
Progent locations in Eastern Washington
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading family of connectivity appliances by offering services that include:
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or help your business to recover rapidly following a damaging penetration. Security solutions offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile access; securing your messaging system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server economization and easy management in networks that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help resolving problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Spokane Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of seasoned network experts gives your customers in Spokane Washington fast assistance from a large support group with years of background delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's policy is to fix rather than just track IT issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides online advanced consulting support and training in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom programming, and education services, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Spokane Washington remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By spotting potential trouble spots before they cause downtime, automated monitoring can avoid disruptive and costly information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on multiple platforms.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Spokane Washington, Progent's online computer support engineers can deliver professional and cost-effective IT help the moment your business needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Spokane office has a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to address sudden system emergencies or especially challenging integration problems.
Features of Progent's Online Computer Services for Spokane Washington
Progent's online support, Internet-based repair, network security expertise, and network management services offer offices in Spokane Washington the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Spokane Washington and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum fee for phone support and imposes no monthly subscription fee for services delivered during normal working hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support in critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Application Development
Amazon MWS Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that meet the unique needs of your business.
- State of the Art Remote Access Software
Secure online access allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly personal visit. Effective online access tools and expert engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and remote network tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Service for High System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT background, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be forced to permit minor problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of documenting and organizing support activity allows more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.