Immediate Remote Help for Spokane Computer Networks
For organizations in Spokane or anywhere in the state of Washington, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote support experts offer exceptional leverage because they have the real-world background and are equipped with the advanced technology required to resolve most network issues quickly. This lowers immediate costs because solutions use up fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor solutions somehow end up as large bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which ensure the maximum degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's network without violating corporate security.
Progent's proven service reporting application maintains comprehensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance delivered to each customer by any Progent engineer. This database of trouble tickets and repairs is structured as a quickly searchable support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can determine the best resolutions promptly.
Online services provided by Progent to businesses in Spokane and throughout the state of Washington include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can provide network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to assist you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most stubborn problems associated with network design, installation, management, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs are an excellent value because their deep expertise allows them to solve problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your environment via state-of-the-art on-line support technology to perform quick, safe, and economical diagnosis and remediation.
Eastern Washington Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Washington.
Progent locations in Eastern Washington
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking devices. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your business to recover rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to address a wide array of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Spokane Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your existing organization, evaluating or customizing Help Desk application software to handle the unique needs of your corporation, or providing occasional phone support staff to work with your existing Help Desk group to deal with unusually busy events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of veteran network professionals offers your workers in Spokane or anywhere in the state of Washington immediate contact with a reliable technical support resource with years of background delivering phone support and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a significant contributor to company efficiency, and Progent's aim is to resolve instead of merely document IT issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Spokane, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your IT support is proactive and automated. By detecting possible problems before they evolve into crashes, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Spokane or throughout the state of Washington, Progent's online computer support specialists can provide professional and affordable IT help whenever your organization needs it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Spokane office has a local independent support technician or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to address unexpected system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Businesses in Spokane
Progent's online technical help services allow your Spokane company to realize the advantages of timely, expert network support without the expense of maintaining a full-time IT staff. Your information system will derive greater business value by becoming more reliable, productive, and protected. Advantages to your company include:
- Seamless virtual extension of your local support resources
With most organizations in Spokane and throughout Washington, local computer service resources, whether made up of independent consultants or an in-house IT staff, can deal with typical network issues. However, major troubles can spring up when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual service technicians. In these situations, Progent's on-call service professionals offer an easy, quick, and economical way to supplement your regular help and to pass on valuable information to increase your ability to handle downstream issues in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller offices commonly rely on individual freelance consultants. While freelance service people have less internal costs than big support firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your business expands, network unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always up and running.
- Build a Scalable Basis for Smooth Growth
Companies often begin with an IT architecture implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the organization. These badly built systems need careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture that can offer the solid foundation to handle vital business demands and simplify downstream expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller offices need advice and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical experience, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network support, performing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.