Fast Online Help for Spokane Computer Systems
Urgent Online Technical Support for Spokane SystemsFor organizations located in Spokane or anywhere in Washington, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online technical support experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where quick repairs manage to turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your computer system without compromising corporate security.

Progent's powerful technical support reporting application stores extensive histories of the service that Progent's clients have received. Progent's staff engineers have access to the history of all help provided to each Progent customer by every Progent engineer. This database of anomalies and solutions is stored as a readily exploitable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' internal support staff with the result that Progent's online service specialists can determine optimal resolutions quickly.

Online technical support services offered by Progent to clients in Spokane and throughout the state of Washington include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the money or time to support an in-house Call Center but who need quick access to a dependable Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless addition to your existing Call Center organization. Progent's Virtual Help Desk can act as a an escalation alternative for complex network challenges, or be ready in those circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Spokane or anywhere in the state of Washington immediate contact with a reliable support group with extensive experience providing phone help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to business performance, and Progent's intent is to fix and not merely report technical issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides online professional engineering support and education in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Spokane, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so that your computer support is proactive and automated. By spotting potential trouble spots before they evolve into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a combination of OS platforms.
How Your Spokane Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Spokane or anywhere in the state of Washington, Progent's online network support specialists are ready to provide expert and cost-effective system help the instant your company has to have it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Spokane business deals with a regular independent consultant or employs an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Spokane
Progent's remote network troubleshooting services enable your Spokane business to realize the advantages of timely, enterprise-grade IT support without the expense of managing an in-house IT organization. Your network will acquire greater strategic value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Spokane and throughout Washington, nearby network support resources, whether made up of independent consultants or an internal maintenance staff, can deal with typical technical issues. However, serious problems can occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call service professionals give you an easy, quick, and economical way to supplement your local resources and to convey valuable information to improve your ability to handle future issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller companies often depend on individual freelance consultants. Although independent service people have smaller internal costs than larger service companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of reserve help may force your company to go without help during an IT crisis. As your network grows, network downtime and problems with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often start with an IT system created on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built environments require proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses need advice and technical education to negotiate an ever more complicated maze of technology options available for promoting business success and improving efficiency. These companies do not need a network consultant who is trying to resell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT support, performing a wide variety of IT projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each consultant to each client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.