Immediate, Low-cost Remote Computer Network Support for Springfield, Illinois Small Companies
For over twenty years, Progent has focused on delivering world-class network support services to customers who have small-business budgets. Progent has developed a unique service system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair tools, a substantial team of consultants accredited in a wide array of technical practice areas, a Help Desk operational model that maximizes efficiency and ensures follow-up, a global group of remote support experts, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos focused on resolving network problems in the least time and at the lowest cost to customers.
For larger businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal network support group. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited experts to help your company to design and implement a sensible cloud strategy.
Core Practice Areas Supported by Progent for Businesses in Springfield, Illinois
Progent's group of world-class experts offers help for virtually all aspects of information technology found in businesses of all sizes. Technologies served by Progent in Springfield include:
Service Delivery Alternatives Available for Springfield, Illinois Businesses
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing IT support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and strict cost monitoring across an array of network service delivery options that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair network problems without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small companies the ideal combination: hands-on service technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems. for more information, visit Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, virtual server strategies, plus integration, customization and support for small business applications including financials, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and major system migrations, longer term initiatives such as management information software programming and customization, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of reliability, security, and performance than is feasible with the type of on-site data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- platform and non- standardized networks common with smaller businesses, and retains control of the software in the customer's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert remote support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for IT data security and reporting.
The scope and size of Progent's engineering staff offer a unique set of benefits to customers trying to increase the productivity of their information system within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for solving actual network problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for fast repairs. An additional advantage of by-the-minute invoicing is that your company are not tempted to allow less critical problems to fester until they become major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by every consultant to every client. The practice of detailing and organizing service records results in more effective support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small companies who work with independent consultants or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Springfield, Illinois company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).