Affordable Computer Troubleshooting from Microsoft and Cisco Qualified Professionals for Companies in Springfield, IL
By delivering professional support whenever you need it, making available in-depth expertise for critical business applications, providing innovative services such as virtual data center hosting, billing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your information network and minimize support expenses. Progent appreciates that network protection, reliability, and performance are as important to small businesses as to large corporations but that small organizations don't have the leverage to spend aggressively in information technology and internal support staffs. Progent's basic value proposition is that no network support firm can equal Progent's capability to provide the IT support expertise your company needs whenever you need it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house IT service staff. This can cut costs and minimize technical risks for big IT initiatives like application design and development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified experts to assist your business to design and implement your cloud strategy.

Popular Technologies Serviced by Progent's Consultants for Businesses in Springfield, Illinois
Progent's national group of world-class experts offers assistance for virtually all facets of network systems found in businesses of any size. Practice areas served by Progent in and around Springfield include:

Support Delivery Options for Springfield, Illinois Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive activity records, consistent follow-up, and strict cost control across a range of IT service delivery options that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network problems without the cost or delay of in-person service calls. The background of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to give small and midsize companies the ideal combination: onsite support technicians when you require them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses who need prompt and reliable access to an online Contact Center with effective phone assistance, remote troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize companies usually have tight information technology funds and can spare scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that business information systems stay productive. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection consulting, non-stop network consulting, virtualization strategies, plus integration, programming and training for business programs including financials, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site relocations and major software migrations, extended projects such as management analytics software development and support, relational database software development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible using the type of internal data center that is practical for the majority of small businesses. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of building and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs remain updated, security and performance is continually tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is also convenient for clients to migrate to a different support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small companies, and keeps control of the software licenses in the client's possession so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Springfield, Illinois Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise IT support allow small and midsize businesses to avoid the problems associated with excessive reliance on small support organizations or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT services, smaller companies sometimes rely excessively on individual consultants. Though individual support engineers carry lower overhead than larger IT service organizations and can typically bill apparently lower rates, individuals are occasionally spread too thin to react quickly to critical problems. If a freelance engineer is busy with another client, ill, on travelling, or in training, the lack of backup personnel may require your company to wait for help during an emergency. The more your small business grows, network downtime or difficulties with critical applications get more costly. The money you thought you were saving on a freelancer can be eaten up quickly because of lost productivity. In addition, when independent engineers confront new problems, the lack of a large consulting group to rely on for advice requires them to train with the meter running while your company winds up with the costs for their continuing training.

  • Have Access to Experts in Complex Information Technology Issues
    Many smaller service organizations or freelance consultants specializing in small business network support may excel at delivering routine solutions but don't have the background to work efficiently with complex IT configurations with mixed platforms, many sites, VoIP implementations, remote clients, interconnected accounting and operational software, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's large group of specialists can be valuable to your business because big-company networks are inherently complicated, support problems demand thorough knowledge in many technical areas, and reaching a high degree of stability, reliability, and protection calls for enterprise-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a series of ad hoc fixes often get piled onto of a marginal structure. As a company grows, stability and expandability problems can undermine the productivity of the business. These networks need thorough evaluation, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the solid foundation to handle critical business needs and support downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Small businesses require direction and insight to work through an ever more complex maze of technology alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services only. This permits Progent to align technical support with the real needs of clients. Mixing network support and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true needs of a client.

How to Contact Progent
In case your Springfield, Illinois business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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