Immediate, Low-cost Remote Computer Network Support for Springfield, Illinois Small Companies
For over twenty years, Progent has focused on delivering world-class network support services to customers who have small-business budgets. Progent has developed a unique service system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair tools, a substantial team of consultants accredited in a wide array of technical practice areas, a Help Desk operational model that maximizes efficiency and ensures follow-up, a global group of remote support experts, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos focused on resolving network problems in the least time and at the lowest cost to customers.

For larger businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal network support group. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to design and implement a sensible cloud strategy.

Core Practice Areas Supported by Progent for Businesses in Springfield, Illinois
Progent's group of world-class experts offers help for virtually all aspects of information technology found in businesses of all sizes. Technologies served by Progent in Springfield include:

Service Delivery Alternatives Available for Springfield, Illinois Businesses
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing IT support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and strict cost monitoring across an array of network service delivery options that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair network problems without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small companies the ideal combination: hands-on service technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems. for more information, visit Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, virtual server strategies, plus integration, customization and support for small business applications including financials, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and major system migrations, longer term initiatives such as management information software programming and customization, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of reliability, security, and performance than is feasible with the type of on-site data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- platform and non- standardized networks common with smaller businesses, and retains control of the software in the customer's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for IT data security and reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to customers trying to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for solving actual network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for fast repairs. An additional advantage of by-the-minute invoicing is that your company are not tempted to allow less critical problems to fester until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by every consultant to every client. The practice of detailing and organizing service records results in more effective support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small companies who work with independent consultants or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Springfield, Illinois company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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5500 Wireless Controller Technology Consulting Services Wireless AP Consulting Services
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VPN Online Consulting
Professionals for Cisco VPN

Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the flexibility to evolve with your changing business requirements. Progentís Cisco-Premier network consultants are familiar with Ciscoís comprehensive line of products targeted at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can help you integrate Cisco products to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.

Aironet 3700 Access Point Technology Consulting Services Network Consultants
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Progent is convinced that a well architected and executed information system can be a vital factor for accelerating any company's success, and Progent follows this credo in our own network environment. Progent has created a non-stop virtual office network that enables our in-house engineers and authorized contractors to offer rapid and effective service, cooperate closely on challenging projects, and experience professional and private growth by being a member of a dynamic company culture of personal drive and freedom.

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Progent's Cisco CCIE network infrastructure consultants can help your business to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.

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Microsoft SQL Server 2017 IT Consulting
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Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to plan and implement a cost-effective migration of your databases and applications to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from on-demand architecture review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on time and on budget.

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NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery between datacenters that are as far as 300km away from one another. Progent's team of veteran network experts can assist you to design, configure, manage, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your technical needs and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network, and verifying your DR system to show compliance with industry standards and regulatory requirements.

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Progent's CISSP-certified cybersecurity experts can assist businesses of all sizes with any facet of information system security. Progent can implement efficient security solutions that protect a small business against modern malware attacks or Progent can plan, configure, and manage an end-to-end security environment for hybrid networks that accommodate local, online, and mobile users accessing IT resources spread over a mix of physical datacenters and public and private clouds.

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Microsoft Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class solution featuring advanced protection, transparent integration with popular Microsoft products, an expandable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and improved operational efficiencies, increased worker productivity, and stronger intellectual property security with this simple-to-manage, fault-tolerant IM platform. Effective implementations of Office Communications Server require extensive planning and consideration prior to roll out. Progent's Microsoft-certified professionals can deliver the skill needed to realize all the advantages of Microsoft Office Communications Server throughout your whole organization.

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Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and PSTN calling. Lync 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's certified unified communications consultants can provide online and on-premises support to assist you to manage and repair your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to design and execute a smooth Skype for Business upgrade.

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Progent's Microsoft certified experts offer three service programs to help mid-size and large organizations create a cost-effective and successful internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations analyze the various top level Help Desk software packages available and decide what products might be excessively expensive, miss critical functions, or align badly with your organization's business goals. Progent also offers temporary staffing for organizations who want to reinforce their internal Help Desk staff for special tasks or to fill in for vacationing or indisposed personnel.

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Windows Enterprise Directory demands extensive hands-on experience to integrate optimally across an enterprise. Progentís Microsoft Certified consultants are experts in designing, deploying, and maintaining complex Microsoft Enterprise Active Directory installations. Progentís areas of proven competence with Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up legacy beta software configuration objects in online AD systems, and repair of unsuccessful configurations of AD and AD-associated applications.

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Progent's Cisco CCIE-certified network infrastructure consultants can help you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and Symantec VelociRaptor line or help you migrate to newer firewall technology. Progent can also enable you to create and implement a complete security plan that can incorporate firewall and VPN devices and utilities, managed security and virus protection services, system monitoring products, and documented policies and processes. Progent has the skill to be your one-stop source for continuing network help, administration, training, and security consulting.

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Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management, team, create a corporate-wide security strategy, streamline network administration, assist with application development, and build and test a disaster recovery/business continuity plan.

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Microsoft SQL Server 2005 offers powerful, familiar tools to IT experts and information workers, reducing the difficulty of creating, deploying, managing, and accessing enterprise information and analytical programs on platforms ranging from mobile devices to corporate information systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and broad knowledge in designing and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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Microsoft Office XP Server Troubleshoot Expert
Microsoft Office 2000 Small Business Computer Consulting Firm

Progentís IT outsourcing services for small companies include planning Windows XP, .NET, and BackOffice systems, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-premises repair, fixing stubborn IT problems, and creating a company-wide security strategy. Progent can help you enhance network availability and performance with zero-downtime technologies, resilient network topology, and proactive network monitoring. Progent also offers project management help for major upgrades and can assist with requirements definition, product identification, bill of materials development, vendor selection, procurement coordination, and professional documentation. Progentís IT outsourcing help also includes education for office productivity programs such as Office XP.

Meraki Wireless AP Remote Support Services CCIE Certified Professionals for Meraki MR72 Access Point
Microsoft Certified Support and Setup for SharePoint Backup and Recovery Best SharePoint Online Integration Support
Microsoft Computer Network Installation in Sangamon County Illinois Lincoln Microsoft SharePoint 2010 On-site Technical Support
Citrix virtual desktops Consulting Services
Citrix VDI Professional

For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop environment that maximizes the strategic value of your information network; integrate XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your existing virtual desktop software to current releases of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your IT staff to adhere to best practices to manage your XenDesktop solution efficiently.

Microsoft Instant Messaging Consultancy Specialist
Microsoft Certified 64-bit Migration Engineers
64-bit Processing Consult

Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and troubleshoot a network-wide migration to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the important 32-bit applications that you want to retain plus the new 64-bit versions of applications you plan to run.

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prime infrastructure Engineer

Progent's certified wireless experts can assist your organization to evaluate the benefits of adopting Catalyst wireless controllers to manage wireless networks of any scale. Progent can assist you to maintain and debug your current Wi-Fi environment or help you design and implement an efficient migration from legacy wireless controllers to modern models.

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Microsoft SharePoint 2010 Technology Consulting in Des Moines IT Consultant for SharePoint 2013 in Des Moines Iowa
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Small Business Access Points Information Technology Consulting
Small Business WAP551 Integration Support

Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based devices intended as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide remote or onsite configuration and troubleshooting support to help you to design, configure, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi AP deployments of any scale or architecture.

Microsoft Windows Network Installations Exchange 2013 Disk Availability Group Consultancy
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Exchange 2007 Help and Support
Microsoft Exchange Engineer

Progent's expert support team can show you how to define and implement an efficient in-place Exchange Server 2007 upgrade plan that avoids productivity downtime, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 that are in keeping with your business goals.

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Milwaukee Wisconsin Solution Providers Wisconsin - Milwaukee, WI, Madison, WI, Green Bay, WI, Kenosha, WI Install
LifeSize Video Conferencing Specialists
Immersive Telepresence IT Consultants

Progent offers the services of a certified engineer with expertise deploying products from the major video conferencing/telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can assist your company to plan, install, expand, or maintain a video conferencing solution that protects your current investment and maximizes the strategic value of your information system. Progent can also provide the expertise of infrastructure consultants who can help companies of any size to build and troubleshoot a communications network that provides the speed, dependability, protection, and scalability you need to accommodate your telepresence environment.

MobileMe On-site Technical Support Professional for Apple Macintosh
Morgan Hill Design in California Gilroy Small Business Computer Consulting Group California
SQL Server Integration Support
Microsoft SQL Server Technology Consulting Services

Progent's certified SQL Server programmers and DBAs can provide online consulting to help organizations of all sizes to create, administer, and troubleshoot applications based on the Microsoft SQL Server platform and .NET framework. Progent's SQL Server consultants can provide help with any phase of the application life cycle in solutions that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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ProSight Ransomware Rollback Consultant
On-site Technical Support for ProSight Ransomware Recovery

Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.

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ProSight Small Business Private Clouds Consultant Services
ProSight VM Hosting Technology Professional

Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the maximum degree of dependability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting services are based on proven virtualization platforms that allow small and midsize businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence.

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Internal Network Security Inventory Engineer
Internal Security Scan Engineers

Progent offers small organizations a pair of ultra-affordable security evaluation scanning packages that include, for a set price, remotely managed inventory scans of your security profile which are evaluated by expert security specialists who assess the data collected by the remote scan, present objective evaluations of your current security vulnerability, and offer suggestions for remediation. Progent has developed two complementary network security inventory packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while providing enterprise-class assessments of your IT network's vulnerability to attack.

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Network Consulting Group for Windows 10 Migration Microsoft Windows 10 Configuration Manager Consultancy
Network Consulting for Redhat in Boise City Idaho Online Troubleshooting
Network Design and Consulting Cisco Design Consultant in Maine
Network Health Reports Services Network Health Audit Consult
Network Outsource for Microsoft Worldwide IT Consulting Firm
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Network Security Consulting for Exchange Server 2010 in Ted Stevens Airport Anchorage ANC Exchange Server 2016 Software Consulting in Anchorage Alaska
Ubiquiti UniFi WiFi Consulting
Professional for Ubiquiti UniFi switch

Progent offers quick access to the expertise of seasoned wireless specialists who can help organizations to determine the benefits of Ubiquiti UniFi Wi-Fi access points for your business and assist you to plan, deploy, maintain, and debug your UniFi wireless network. Progent can also carry out a wireless site survey to assist you to select, provision, and place UniFi wireless APs for optimal coverage and throughput.

Norfolk, VA Information Technology Consultant Norfolk Migration
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On-site Support for Exchange Server 2007 Microsoft Exchange Remote Support Services
Online Support Services for Cisco NSS2000 Cisco Spam and Virus Blocker Online Support
Online Support for Fedora Linux, Solaris, UNIX San Diego, CA Slackware Linux, Solaris, UNIX Support Services
Onsite Support Northern California Cisco and Microsoft Certified Experts Morgan Hill Information Technology Management in Northern California
Port of Baton Rouge Security Consulting Services Firewall Network Security Evaluation in Baton Rouge, Capital Park
WiFi Security Technology Consulting Services
Cisco Meraki wireless Consulting Services

Progentís Wireless Consulting Services offer a fast, economical option for companies of all sizes to deploy, manage, monitor and repair advanced wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and install appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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Network Performance Optimization Setup and Support
Automatic Topology Mapping Integration Services

Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance issues.

ProSight Server and Endpoint Management Support and Integration Local ProSight Remote Server Management Consultant
Network Help for Microsoft Consulting Best Practices
Best Practices Networking Consultant

Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, in the trenches of IT service, executing a wide range of technical tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a support engineer with proven methods for using computer knowledge to solve actual IT problems quickly.

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Excel 2013 Consulting
Integration Firm for Excel Power View

Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide range of online services to help your organization to plan, program, pilot test, install, administer, and debug applications based on any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist you to move your legacy Excel applications to the latest versions of Excel, support Excel on iOS-powered iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between different versions of Office Excel. Progent can provide on-demand help to clients looking for a quick solution to a specific problem associated with Excel and Progent can also provide full project management services for migrating or developing mission-critical application software built on Excel. Progent's affordable webinar training classes for Office Excel can be custom tailored to meet the needs of individual users or groups.

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SPA300 Series IP Phone Technical Consultant Cisco SIP phones Technical Support
SQL Server 2008 Remote Consulting Microsoft Experts MS SQL Server 2008 Computer Consultants
Services Documentation Computer Consultant
Service Database IT Services

Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each customer. The practice of documenting and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information.

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Hosting On-site Technical Support
Colocation Configuration

Progentís colocation center support services are intended for companies with equipment located at Internet Data Centers or data center collocation hosting sites and in need of timely in-person help at the colocation site as well as off-site help from Microsoft and Cisco Certified experts. Progent offers a full array of IDC and data center and collocation support services including system architecture analysis, Windows and Linux server integration and maintenance, tech support for server and telecommunications networking, design and deployment of non-stop configurations, defining and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and creating fault tolerant server and storage cluster configurations.

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Security Plan Cybersecurity Consultancies CISM Certified Technology Consulting Services
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Service Providers Information Technology Outsourcing Firms
SharePoint 2013 Integration Services Remote Technical Support Toledo
SharePoint Server 2010 Consultant Services El Paso, Fort Bliss Support
SharePoint Server 2010 Remote Support Bexar County Texas Bexar County Texas SharePoint 2013 Online Troubleshooting
Small Business IT Support Firm for Microsoft SQL Server 2017 Cincinnati, Hamilton County SQL Server Networking Companies Cincinnati Milford
Microsoft Certified Expert Dynamics GP Update Planning Consultant
Microsoft Dynamics GP Upgrade Planning Professionals

Progent has supported Microsoft Dynamics GP and Great Plains ERP software for almost two decades and Progent has delivered system integration, customization, training, and troubleshooting since the platform's debut. Progent can provide advanced support for upgrading out of date Dynamics GP ERP systems. Progent can help you to plan, pilot, and implement a cost-effective migration from a an outdated release to the newest edition of Dynamics GP.

Sonoma County Exchange 2016 Information Technology Manager Small Office IT Consulting Services
Azure and SharePoint integration Services
Microsoft Azure integration Contract Programmer

Progent can help small businesses to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure that you sidestep the typical errors small companies make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and also to manage iPhones and iPads and Android handhelds.

Specialist for Debian Linux, Solaris, UNIX Suse Linux, Solaris, UNIX Information Technology Consulting
Specialists for Baltimore, Maryland Baltimore, Maryland Design Consultants
Contract Programmer for MAS 90
Applications Consulting for Solomon

In addition to providing the expertise of Microsoft Dynamics GP specialists, Progent can provide experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade support, and one-on-one or group webinar training customized to meet your specific needs. Progent's consultants also can help you integrate and maintain a protected, robust network infrastructure to support your ERP, MRP and accounting applications.

Spokane, WA Firewall Cybersecurity Group Security Audit
Exchange 2013 Availability Consult
Expert Microsoft Certified Exchange 2013 Disaster Recovery Outsourcing

Microsoft Exchange Server 2013 includes significant improvements to the functionality of Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements favorably impact key areas including ease of administration, availability, security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Exchange 2013, create an efficient test and deployment strategy, and educate your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online support and management for Microsoft Exchange Server 2013.

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Sun Solaris Information Technology Consulting in Hawaii UNIX IT Consultant Hawaii
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System Consultant Network Engineers
Technical Consultant for Cisco IP phones 8800-EX Wireless IP Phone Online Consulting
Technical Firms Cisco CCIE Computer Service Companies
Technical Support Outsource Springfield Network Manager for Fremont in California
Consult for 64-bit Migration
IT Services for 64-bit Server

Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and repair a network-wide migration to 64-bit server and desktop OS software and applications. Progent can help you test your 64-bit infrastructure to make sure it handles all of the key 32-bit applications which you intend to keep plus the new 64-bit versions of applications you plan to run.

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MOM 2005 Example Application
Operations Manager Case Study

Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent can now anticipate server troubles before they grow to be serious enough to impact network uptime. Because of MOM, Progent can deal with potential problems before customers know that the problems exist. Progent supports MOM 2005 and MOM 2000 to provide small company networks enterprise-class availability, safety and productivity.

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SCOM 2012 Management Packs Computer Consultants
SCOM 2012 Microsoft Azure Monitoring Remote Consulting

Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, enhancing and fixing SCOM environments and can provide companies of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.

Technology Consulting for Windows Server 2012 R2 Windows Server 2016 Network Specialists
Cisco Content Engine Network Module for Content Delivery Network Engineer
Remote Troubleshooting for Network Load Balanced

Progent offers fault tolerant load balancing consulting covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.

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Consultant Services for macOS and OS X
Technology Consulting Services for Apple iCloud

Progent's experts can provide Mac users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and one-on-one training. Progent can help businesses to upgrade to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can offer expertise with Apple Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone support and Apple iPad synchronization, or migrating to iCloud. For business environments based solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, configuring and supporting a network infrastructure that is reliable, secure, efficient and aligned with your organization's objectives.

Troubleshoot for San Ramon in California Small Office IT Consultants
Ubiquiti UniFi Mobile App Consultants Consultant
IPsec VPN Security Services
Firewall Security information Systems Audit

Progent provides small and medium size companies professional consulting for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security vendors including WatchGuard, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security plan and select appropriate technologies from multiple vendors to achieve your security objectives while staying within your spending restraints.

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Windows 8.1 Work Folders Configuration Microsoft Windows 8.1 Consultant Services
Windows Server 2012 R2 Information Technology Outsourcing Companies Computer Companies
Certified Cybersecurity Management Consultancy
Security Management Consultant

Progent offers the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and international standards of skill that information security managers are required to learn. It gives business management the assurance that consultants who have earned their CISM credential have the background and capability to deliver efficient security administration and support consulting.

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Small Office Computer Outsourcing
Service for Small Office

For small organizations interested in Progent's network support outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or e-mail information@progent.com.

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