Springfield, IL Online Support from Certified Computer Network Service Experts
Progent's computer network technical support services can provide your Springfield, IL company affordable and dependable support from Microsoft and Cisco certified network engineers. By delivering network consulting help when you require it, offering advanced expertise for line-of-business technologies, delivering unique support such as 24x7 server monitoring, and billing only for support you use, Progent offers your Springfield, Illinois business an economical solution for optimizing the productivity of small office networks. Whether you maintain an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations to create and manage a reliable and safe IT system and to benefit from quick availability of the skilled help usually available only to corporations who are able to maintain a sizeable internal IT organization.

For larger businesses, Progent offers co-sourcing and project management support to add to the skills of your internal network support team. This can save money and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to help your company to plan and execute your cloud computing strategy.

Main IT Areas Supported by Progent for Springfield, Illinois Businesses
A Microsoft-certified Partner computer support company with a world-class team of Cisco certified CCIE networking consultants and Apple accredited consultants, Progent provides urgent assistance and affordable online consulting to Springfield, IL companies for a broad range of information technologies such as:

Service Delivery Options for Springfield, Illinois Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for providing network support services is built on the Call Center structure common to larger IT groups. Progent's Contact Center Support Mechanism ensures rapid support, thorough service documentation, consistent follow-through, and tight cost monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software issues without the expense or delay of in-person service calls. The background of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: hands-on support professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Help Desk Call Center with efficient phone assistance, online repair tools, and enough technical depth for all needed escalation. Because smaller companies usually have limited information technology funds and can provide little management attention for handling network support, Progent's Help Desk Services could be the most efficient way to ensure that small business information systems are always productive. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, fault tolerant network design, virtual server solutions, plus configuration, programming and support for business programs such as accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects including site relocations and massive software migrations, extended projects like business analytics software development and customization, relational database software development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with greater levels of dependability, security, and recoverability than is possible using the class of internal data center that is achievable for the majority of small companies. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the cost of creating and managing the systems required for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's production servers in an environment that not only provides the top level of availability and extensibility but that is also easy for clients to migrate to another service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and loosely standardized environments common with small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online support services to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government regulations for network information security and incident reporting.

The breadth and depth of Progent's engineering team bring a unique array of benefits to customers trying to maximize the business value of their IT system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the front lines of IT support, executing a wide variety of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for repairing real-world IT problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for fast solutions. An additional advantage of by-the-minute invoicing is that clients won't be inclined to allow less critical problems to stay unaddressed until they become big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Small businesses who work with independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
If your Springfield, Illinois business needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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