Affordable Computer Tech Support from Microsoft and Cisco certified Consultants for Businesses in Springfield, IL
By offering world-class support whenever you need it, providing in-depth knowledge for critical applications, providing innovative services such as virtual data center hosting, billing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your information system and cut service costs. Progent understands that network protection, reliability, and performance are just as important to small companies as to major corporations but that smaller companies lack the economy of scale to invest heavily in information technology and internal support staffs. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to provide the IT support expertise your company requires whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal IT support group. This can save money and help meet schedules for major IT initiatives like software programming, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to plan and execute a sensible cloud computing strategy.

Popular Technologies Supported by Progent's Consultants for Business Networks in Springfield, Illinois
Progent's national group of certified consultants offers help for virtually all facets of network technology deployed by businesses of all sizes. Practice areas served by Progent in Springfield include:

Support Delivery Alternatives for Springfield, Illinois Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, and IT administration. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive activity records, consistent follow-up, and strict expense monitoring across an array of network service delivery options that include remote repairs, onsite help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix network issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details about why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, see Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test platform, network security engineering, high availability it system engineering, virtual server strategies, plus integration, customization and training for small business programs including financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office moves and massive system migrations, longer term initiatives such as upgrading a legacy ERP platform to a current Microsoft Dynamics 365 solution, relational database application programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response like data restoration and malware removal.

  • Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size businesses to plan, configure and debug the network infrastructure to support remote workers. Areas of network infrastructure where Progent's experts can provide assistance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and implementation, and robust Internet connections. To learn about Progent's network infrastructure expertise for teleworkers, go to network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition convenient for clients to transfer to another support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the mixed- platform and non- standardized networks typical of smaller businesses, and retains control of the software in the client's possession so that moving to a new virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory mandates for network information security and incident reporting.

The breadth and depth of Progent's engineering team offer a powerful array of advantages to clients trying to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the forefront of IT support, performing a wide range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with proven methods for fixing real-world network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no registration fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major invoices for quick solutions. An additional advantage of by-the-minute billing is that customers will not be tempted to allow incipient issues to fester until they grow into big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports given by each staff member to every customer. The practice of documenting and archiving support activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces few competitors. Small businesses who utilize independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Springfield, Illinois business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can show you how to prepare and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your security, enhance your management reporting, take full advantage of Microsoft Office support, and reduce business disruption by designing and following a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains.

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    Progent offers IT support for medium size companies with 100 to 250 system clients. The mid-size business or office has typically been an underserved part of the market for IT support expertise. The overhead and support delivery practices of major outside service firms make them too expensive for the ordinary small business or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an information system whose advanced technology and capability are often similar to the information systems of far larger enterprises. Progent's service delivery model, which takes great advantage of remote service, virtual office infrastructure and proactive server monitoring, significantly reduces the IT maintenance expenses of a small-medium business while offering the mid-size company with enterprise-level service from professional, world-class experts knowledgeable in a broad array of small business technologies. If your mid-sized organization or small business is looking for levels of network help appropriate by a mid-size office without paying big-company costs, call Progent.

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    Progent can help organizations of any size to follow best practices to set up SCVMM 2012 hosts, fabric, storage, and libraries; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help your company to migrate from a legacy version of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem to make sure you get maximum business value.

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    Progent can assist businesses of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local applications and resources and ensure that you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and to manage Apple iOS devices and Google Android smartphones and tablets.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools from SentinelOne to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks.

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    Progent can assist your business to prepare for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy device and application management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing business requirements. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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    Cisco Nexus series switches are designed to deliver the performance, expandability, availability, cloud readiness, density, data protection and manageability needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide remote and onsite consulting and troubleshooting services to help your business to plan an efficient network architecture, build test environments to validate your network design, install and configure Nexus switches, define and implement effective policies, run security vulnerability tests, set up proactive monitoring, fully utilize resources through virtualization, troubleshoot switching and routing problems, maximize performance, perform capacity planning, and set up the powerful fault-tolerant features incorporated into Nexus products. Progent can also assist you to upgrade non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus platforms.

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    Progent offers cost-effective remote and on-premises support to help companies of any size to move any portion of their core IT resources to Google Cloud Platform (GCP). This can save time and equipment costs and enable the use of Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security.

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    Progent offers the support of certified engineers and seasoned software programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and certified security consultants to help you to assess the potential benefits of SQL Server 2012 for your business, set up pilot systems at your datacenter or at Progent's lab, plan and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and configure an efficient and safe IT infrastructure that lets you realize the full business benefit of SQL Server 2012.

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    Progent's Mac consultants can promote the creative facets of Mac environments by offering help services and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.

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    Progent's Microsoft-certified relational database consultants offer businesses of any size remote support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include installation and integration, application architecture and programming, management services, replication and synchronization strategies, storage management, tuning, migration, security and compliance, backup and recovery systems, problem solving, and training.

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    Progent's Microsoft-certified consultants can assist your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and increase worker output by ensuring that critical applications stay current, tracking product licenses, and reporting usage patterns to help you make smart buying choices. When you are ready to update your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and carry out an efficient migration to SCCM 2012.

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    Progent offers national urgent technical support and consulting services for businesses who operate environments based on versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Online IT help offers optimum leverage for your information technology budget by protecting client productivity and limiting the time billed for computer analysis and repair. Advanced remote support tools and experienced technicians and engineers allow Progent to handle most IT problems without squandering time and expense by going to your location. In the vast majority of cases your network issues can be remediated by telephone or via a mix of phone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP premier security professionals to help with the toughest network issues.

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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues.

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    Progent's Microsoft-certified experts can provide small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and data. SharePoint Portal Server offers a common spot for your employees or clients to connect to, organize, share and interact with relevant data, documents, and software and to interact with one another. It enables faster and more intelligent decisions, more effective sharing across teams and more streamlined business practices. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available inside and without a business network. Windows SharePoint Services connect workers, customers, teams and projects with the data they've developed in a way that makes data convenient to locate, retrieve and apply.

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    Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated email infrastructure to reduce capital costs and administrative hassle. You can configure Microsoft 365 Exchange Online to host all your mailboxes, or you can set up a hybrid solution that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote support to help your organizations to assess the potential advantages of Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, carry out an efficient migration from your current Exchange system to one that incorporates Exchange Online, train your management team and users, and deliver ongoing consulting and technical support.

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    Progent's Microsoft-certified Windows Server 2000 experts can provide computer support and IT consulting services for the complete family of .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 integration, optimization, and support offerings include network design, deployment, project management, local and remote technical support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and distribution organizations to simplify complicated supply chains and improve the efficiency of key processes in order to bring products to market quickly and adhere to customer schedules dependably. Progent offers the skills of an ERP consultant with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises consulting that spans from occasional guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers significant improvements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.

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