Expert Remote Support for Springfield, Illinois Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by major IT service organizations. Some small companies permit themselves to grow dangerously reliant on individual engineers or small support firms who don't have the bandwidth or comprehensive knowledge to respond quickly or efficiently to technical emergencies. Other small companies turn to giant service providers that employ technicians trained to offer standardized fixes for common problems but who are missing the experience and technical scope to deal with the diversity of environments and absence of standardization that characterizes small business IT systems.

Progent's time-tested approach to providing affordable and successful technical service to small businesses has made Progent one of the premiere Microsoft-certified network service firms in the country. Progent has delivered remote help to small businesses in every state in the country (See Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support staff. This can cut costs and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to design and implement a sensible cloud strategy.

Key Technical Areas Supported by Progent for Springfield, Illinois Business Networks
As a Microsoft-certified Partner computer support company with a world-class team of Cisco certified CCIE network consultants and Apple Computer certified consultants, Progent offers emergency assistance and affordable online consulting to Springfield, IL small businesses for a wide range of information technologies including:

Support Delivery Options Available for Springfield, Illinois Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and tight expense monitoring across an array of network service delivery modes that include online repairs, in-person support, high-end consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to deliver small companies the ideal combination: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Services are intended for all companies who require prompt and dependable support from a professional Helpdesk with efficient telephone assistance, remote repair tools, and enough technical depth for all needed problem escalation. Since small and midsize businesses typically are constrained by limited IT funds and can provide scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that business computer systems stay productive. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, non-stop network design, virtualization strategies, plus configuration, programming and training for business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-time projects such as site relocations and major software upgrades, longer term initiatives such as management information software development and support, relational database application programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of availability, security, and performance than is possible using the class of in-house data center that is realistically affordable for most small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can save you the cost of creating and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in a setting that not only provides the top level of dependability and expandability but that is also convenient for customers to transfer to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government requirements for IT data protection and incident reporting.

The breadth and depth of Progent's consulting team bring a unique array of advantages to customers trying to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a wide range of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only expert technical capability, but also a consultant with field-tested approaches for resolving real-world network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for fast solutions. Another advantage of by-the-minute invoicing is that clients will be less inclined to permit simple problems to stay unaddressed until they grow into major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports given by each staff member to every client. The practice of detailing and organizing support activity allows more effective service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Small businesses who work with independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Springfield, Illinois business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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