Expert Remote Help for Springfield, Illinois Small Business Computers from Certified Engineers
Small companies have typically been ignored by major IT support organizations. Some small companies permit themselves to grow overly reliant on individual consultants or small support firms who don't have the size or broad knowledge to react quickly or effectively to network emergencies. Still other small companies turn to giant service firms staffed with personnel taught to offer by-the-numbers fixes for common problems but who do not have the experience and technical scope to handle the variety of configurations and lack of standards typical of small company IT systems.

Progent's time-tested methodology for delivering low-cost and successful network service to small companies has made Progent one of the premier Microsoft-certified network service firms in the industry. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT support group. This can cut costs and minimize technical risks for major IT initiatives like application development, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute a sensible cloud strategy.

Core Areas of Expertise Supported by Progent's Consultants for Businesses in Springfield, Illinois
Progent's nationwide group of world-class consultants offers help for virtually all aspects of information technology used by companies of any size. Technologies served by Progent in Springfield include:

Service Delivery Alternatives for Springfield, Illinois Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing network support is based on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive service records, dependable follow-through, and strict cost control across a range of IT service delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and routine online service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup procedure for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more details concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support experts to deliver small businesses the ideal combination: onsite service professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues. To learn more, visit Help Desk Services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, high availability it system consulting, virtual server solutions, plus integration, programming and support for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects such as site moves and major system upgrades, extended projects like management information application development and support, database application programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and MS SQL to provide small businesses with greater degrees of availability, protection, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of many of the world's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain current, protection and efficiency is constantly tracked, and systems are regularly archived and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the multi- OS and non- standardized environments common with small companies, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online support services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Springfield, Illinois Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network consulting enable small businesses to avoid the pitfalls associated with over dependence on thinly staffed support organizations or freelance consultants.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Freelance Consultants
    For network support, small companies sometimes depend excessively on individual engineers. Although individual support providers carry lower expenses than larger support organizations and can typically bill apparently lower rates, they are occasionally unable to react rapidly to critical network problems. If a freelance consultant is occupied with different customer, ill, on travelling, or in training, the absence of replacement staff may force your business to go without assistance in case of an emergency. As your company expands, system unavailability or problems with critical programs become more costly. The money you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when independent consultants encounter new technologies, the unavailability of a large engineering group to fall back on for advice requires them to learn in place while your organization ends up with the costs for their continuing education.

  • Have Access to Experts in Advanced Network Solutions
    Many smaller support organizations or freelance consultants specializing in small company network support are capable of providing connect-the-dots solutions but lack the experience to work efficiently with complex network infrastructures that have mixed operating systems, numerous sites, Voice over IP systems, mobile clients, integrated financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your company because big-company networks are by nature complex, support problems require thorough understanding of in many technical disciplines, and achieving a high level of stability, availability, and protection requires industry-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Without a proper architecture, a sequence of ad hoc repairs often get piled onto of a weak foundation. As a business evolves, stability and expandability problems can obstruct the success of the business. Such networks need proper assessment, smart strategic analysis, and in-depth expertise to migrate to a network infrastructure that will act as the solid foundation to handle current business requirements and support downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses require direction and insight to navigate through an ever more complicated maze of technology alternatives offered for enabling growth and improving efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services exclusively. This permits Progent to align consulting services with the genuine needs of clients. Mixing network support and product reselling can lead to a situation where the proposed solution is based on a preselected vendor instead of being driven by the true requirements of a client.

Get in Touch with Progent
In case your Springfield, Illinois company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers two ultra-affordable service packages designed to enable small businesses to get an independent security evaluation from a premier security engineer. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive test of your network from beyond your firewalled perimeter to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a network scan from a secure computer inside your company firewall to evaluate your exposure to inside threats. Both security inventory packages are set up and run from a secured remote site.

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    Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes network disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the experience to complete your move quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
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