Fast, Low-cost Remote Network Technical Support for Springfield, Illinois Small Businesses
For over two decades, Progent has specialized in delivering world-class computer support to clients who have small-company IT budgets. Progent has developed a unique support solution that features a low-overhead, tightly connected virtual office network, custom online troubleshooting technology, a substantial team of consultants certified in a wide array of technical practice areas, a Help Desk Call Center service structure that promotes efficiency and ensures follow-up, a global group of remote service experts, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical issues in the shortest time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT service staff. This can cut costs and minimize technical risks for big projects such as software programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition offer the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Companies in Springfield, Illinois
Progent's nationwide group of industry certified consultants provides help for all facets of network technology used by businesses of all sizes. Practice areas supported by Progent in and around Springfield include:

Support Delivery Options for Springfield, Illinois Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for delivering network support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Model ensures fast response, thorough service records, consistent follow-through, and tight cost control across a range of IT service delivery options that include online troubleshooting, on-premises support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the cost or delay of in-person service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's remote computer support services.

  • On-site Service
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support experts to deliver small and midsize businesses the ideal combination: hands-on support professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how and why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small companies affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security engineering, fault tolerant it system design, virtualization solutions, plus integration, programming and support for business software including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, extended initiatives like customizing an older ERP platform to a current MS Dynamics or Dynamics 365 solution, database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size businesses to plan, configure and troubleshoot the network infrastructure needed to support remote workers. Areas of network infrastructure for which Progent's consultants can deliver support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi network design and implementation, and robust Internet access. For information about Progent's network infrastructure consulting services for telecommuters, see infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top level of availability and extensibility but that is in addition convenient for customers to transfer to another service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains ownership of the software in the customer's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Springfield, Illinois Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network support allow small and midsize companies to sidestep the pitfalls associated with over dependence on small support organizations or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Individual Consultants
    For network services, smaller companies sometimes rely heavily on freelance engineers. Though freelance support engineers have lower overhead than more substantial IT service firms and can afford to bill nominally smaller fees, freelancers are frequently spread too thin to respond quickly to critical network problems. If a freelance engineer is occupied with different client, ill, on travelling, or in class, the absence of backup personnel may force your company to go without help during an emergency. As your small business expands, system unavailability or difficulties with critical applications get more costly. The dollars you believed you were saving on a freelancer can evaporate quickly due to lower output. In addition, when independent consultants confront new problems, the lack of a large engineering team to depend on for assistance forces them to train with the meter running while your company ends up footing the bill for their ongoing education.

  • Gain Access to Expertise in Advanced IT Solutions
    Many smaller support firms or freelance consultants focused on small company IT support are capable of providing routine fixes but lack the experience to deal cost-effectively with complicated IT environments that have a variety of operating systems, numerous sites, VoIP implementations, remote workers, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your small business because big-company environments are by nature complex, integration problems require in-depth understanding of in many technical areas, and reaching a high degree of stability, reliability, and protection calls for industry-tested leading practices.

  • Build a Solid Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of ad hoc repairs often get tossed onto of a marginal foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such networks need thorough evaluation, smart business analysis, and broad-based expertise to migrate to a network infrastructure that can provide the solid foundation to meet critical business needs and support future growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses require direction and insight to navigate through an ever more complicated maze of IT alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This allows Progent to match consulting support with the genuine interests of clients. Mixing network support and product selling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a customer.

Contact Progent
If your Springfield, Illinois company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed Internet gateway that acts as a single-server platform for a variety of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, allows custom reports powered by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to cut expenses and improve availability. Progent's Microsoft-certified consultants can help your company to design and carry out test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent can also assist your organization to migrate economically to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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