Professional Remote Service for Springfield, Illinois Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by major IT support organizations. Many small companies allow themselves to become overly reliant on individual engineers or small consulting organizations who don't have the size or broad knowledge to react promptly or efficiently to technical emergencies. Other small businesses turn to giant support firms that employ personnel able to offer by-the-numbers fixes for ordinary issues but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standardization that characterizes small business information networks.
Progent's proven methodology for providing low-cost and successful network service to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the country. Progent has provided online support to companies in every state in the U.S. (See Progent's client testimonials).
For larger businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your internal network service personnel. Co-sourcing can cut costs and help meet schedules for major projects like application development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to certified experts to help your company to design and execute a sensible cloud strategy.
Primary Areas of Expertise Supported by Progent for Business Networks in Springfield, Illinois
Progent's national team of industry certified support professionals provides assistance for all facets of information systems found in organizations of all sizes. Technologies served by Progent in and around Springfield include:
Support Delivery Alternatives Available for Springfield, Illinois Companies
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive activity records, reliable follow-through, and tight cost monitoring across an array of IT service delivery modes that include online repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help clients to analyze and repair hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's online network support expertise.
- Onsite Service
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to give small companies the ideal combination: in-person service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for on-site support visits is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are intended for all businesses who need prompt and reliable support from a professional Helpdesk with efficient phone support, online repair tools, and enough technical strength for all needed problem escalation. Because smaller companies usually are constrained by limited information technology funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business computer systems stay up and running. Read more details about Progent's Helpdesk services.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for small business applications including financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office moves and major software migrations, extended initiatives such as management analytics application programming and support, relational database application development and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and malware removal.
- Application Hosting
Progent can host mission-critical applications like Exchange and MS SQL to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible using the class of internal data center that is practical for most small and midsize companies. Because Progent uses the same data centers that host the gear of some of the world's biggest IT companies, Progent can save you the cost of creating and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition convenient for customers to transfer to a different support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Springfield, Illinois Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT support allow small and midsize businesses to sidestep the problems related to over reliance on thinly staffed service organizations or independent engineers.
Teaming with Progent allows your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network services, small companies often depend excessively on individual engineers. Although freelance support providers have lower overhead than larger support organizations and can afford to charge apparently lower fees, they are often spread too thin to respond quickly to critical network problems. If an independent engineer is occupied with another client, sick, on travelling, or in training, the absence of replacement personnel may force your business to wait for assistance in case of an emergency. As your company expands, network unavailability or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can disappear fast due to lost productivity. Also, when independent consultants encounter new technologies, the unavailability of a large consulting group to fall back on for advice requires them to learn on the job while your organization ends up footing the costs for their continuing education.
- Gain Access to Expertise in Complex Information Technology Solutions
Many smaller service organizations or freelance engineers specializing in small company IT consulting are capable of providing routine solutions but don't have the seasoning to work efficiently with complicated network environments that have a variety of operating systems, many sites, Voice over IP implementations, remote workers, interconnected accounting and analytical applications, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive team of experts can benefit your company because enterprise environments are inherently complicated, integration problems require thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, availability, and security calls for industry-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs often get piled on top of a weak foundation. As a business evolves, stability and scalability issues can undermine the productivity of the organization. These networks need proper assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that will act as the solid foundation to handle critical business requirements and ease downstream expansion.
- Work with Solution Providers, Not Product Resellers
Smaller businesses require direction and education to navigate through an ever more complicated maze of IT options offered for accelerating business growth and enhancing productivity. They do not need an IT consultant or support organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services only. This permits Progent to match consulting support services with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected vendor rather than being driven by the actual needs of a customer.
If your Springfield, Illinois business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).