Expert Online Help for Springfield, Illinois Networks from World-class Consultants
Small companies have traditionally been ignored by large network support organizations. Many small companies allow themselves to grow overly dependent on individual engineers or small consulting firms who lack the bandwidth or comprehensive skill sets to respond quickly or effectively to technical crises. Other small companies turn to giant support providers that employ personnel trained to offer standardized fixes for ordinary issues but who do not have the experience and technical scope to deal with the variety of environments and lack of standards typical of small company information systems.
Progent's proven approach to delivering low-cost and successful technical support to small companies has made Progent one of the premiere Microsoft-certified IT service firms in the industry. Progent has provided remote support to companies in every state in the United States (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal network service personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited experts to assist your company to plan and execute your cloud strategy.
Key Technologies Serviced by Progent for Business Networks in Springfield, Illinois
Progent's nationwide team of certified support professionals offers support for all facets of network technology deployed by companies of all sizes. Technologies supported by Progent in and around Springfield include:
Service Delivery Alternatives Available for Springfield, Illinois Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing network support is built on the Call Center structure common to larger IT support groups. Progent's Contact Center Service Model ensures rapid support, thorough activity documentation, reliable follow-through, and tight cost control across an array of network support delivery modes that include remote repairs, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to analyze and fix hardware and software issues without the cost or delay of in-person service visits. The background of Progent's IT engineers allows them to handle the majority of network problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's online network support expertise.
- On-site Service
Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: on-premises service professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more about how to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies affordable access to enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop network consulting, server virtualization strategies, plus configuration, programming and training for business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office moves and major software migrations, longer term initiatives such as management reporting software programming and support, database software development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, protection, and performance than is feasible using the type of in-house data center that is achievable for most small companies. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for clients to migrate to another support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and network management while getting world-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Springfield, Illinois Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise network support enable small and midsize businesses to sidestep the problems related to over reliance on thinly staffed service organizations or individual consultants.
Working with Progent's Experts allows your company to:
- Prevent Excessive Dependence on Individual Consultants
For IT support, small businesses sometimes depend excessively on individual consultants. Although freelance support providers have lower expenses than more substantial support organizations and can typically charge nominally lower fees, individuals are often unable to react quickly to critical situations. If a freelance engineer is busy with different customer, sick, on travelling, or in class, the absence of backup staff may force your business to go without help in case of an emergency. The more your company expands, network downtime or difficulties with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can disappear quickly because of lower productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a large consulting team to rely on for help requires them to learn in place while your company ends up with the bill for their ongoing training.
- Have Access to Experts in Sophisticated Information Technology Issues
The majority of small service firms or freelance consultants who concentrate on small business IT support may excel at providing connect-the-dots fixes but lack the seasoning to work cost-effectively with complex IT environments that have mixed platforms, numerous sites, Voice over IP systems, mobile workers, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive group of experts can benefit your company because enterprise environments are by nature complicated, integration problems require in-depth understanding of in many technical areas, and achieving a high degree of robustness, availability, and protection requires enterprise-tested processes.
- Build a Firm Foundation for Growth
Small businesses often begin with a network implemented on a tight budget. Without a strong architecture, a series of improvised repairs commonly get piled onto of a marginal foundation. As a company grows, reliability and scalability problems can undermine the productivity of the organization. These networks need proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to a network environment that will provide the reliable foundation to meet critical business needs and support future growth.
- Partner with Solution Providers, Not Resellers
Smaller companies require direction and insight to navigate through an ever more complex array of technology options available for enabling business growth and enhancing productivity. They do not need an IT consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align consulting services with the real interests of clients. Combining IT support and product reselling can result in a situation where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a small business.
Get in Touch with Progent
If your Springfield, Illinois company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).