Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were once one of the most successful solutions for maintaining location-independent connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent can provide Springfield, Massachusetts businesses support from BlackBerry-certified consultants who can help businesses to manage their BlackBerry environments or transition efficiently to a modern mobile platform.
As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful integration and support of RIM BlackBerry solutions has become more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations often turn to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the need for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's efficient online support capabilities, provides small businesses a budget-friendly solution for integrating BlackBerry technology productively into their business information network.
Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be restored quickly and thoroughly.
Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.
Progent locations in Springfield Metro Area
Technical Expertise for BlackBerry BES Server
Research in Motion's high-end solution for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful tool enables Exchange Server, Lotus, or Groupwise users to transmit and receive messages that are encrypted during wireless transit to provide optimum data protection. BES Server also streamlines a wide selection of critical administrative tasks that span from smartphone configuration and updates to wireless security and fault tolerance.
Progent's BlackBerry-certified engineers can show you how to use BlackBerry Enterprise Server to do basic jobs like:
- Deploy and manage applications
- Schedule device, application, and IT policy updates
- Update BlackBerry smartphone firmware remotely
- Control client settings with BES Server's vast library of policies
Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to implement important tasks not available with the less advanced BES Server Express. These tasks include:
- Configure and support BlackBerry's high-availability architecture using virtual servers
- Install BlackBerry smartphones wirelessly
- Set custom management roles
- Automatically track and report on the health of your BlackBerry solution
Professional RIM BlackBerry Technical Services Offered Remotely from Progent
Progent's certified BlackBerry engineers are available remotely to deliver prompt technical help to companies in the Springfield area or throughout Massachusetts. Progent's experienced online technical support team has helped businesses solve network issues and reduce support expenses in each state in the country and established a large base of loyal customers. (Refer to Progent's customer testimonials.)
Progent can provide online assistance for a broad array of technologies related to BlackBerry software and devices including wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can also assist you to resolve a broad range of issues associated with synchronization, device detection, messaging reconciliation, web access, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.
As a top innovator in delivering countrywide online consulting services for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry technical support costs low and, by handling problems promptly, maximizes the productivity of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.
Progent's BlackBerry-certified engineers can also show you how to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help you to define and install sensible security configurations.
Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, install access control lists, control Exchange data flow, generate, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.
Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
Contact Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about consulting expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.