Consulting Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless PDAs were once one of the most successful solutions for maintaining location-independent connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent can provide Springfield, Massachusetts businesses support from BlackBerry-certified consultants who can help businesses to manage their BlackBerry environments or transition efficiently to a modern mobile platform.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful integration and support of RIM BlackBerry solutions has become more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations often turn to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the need for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's efficient online support capabilities, provides small businesses a budget-friendly solution for integrating BlackBerry technology productively into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be restored quickly and thoroughly.

Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.

Onsite IT Consulting
Progent locations in Springfield Metro Area

City Address Phone Link
Springfield 55 State St
Springfield, IL 01103
United States
(413) 304-3600 Springfield Network Support Services


Technical Expertise for BlackBerry BES Server
Research in Motion's high-end solution for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful tool enables Exchange Server, Lotus, or Groupwise users to transmit and receive messages that are encrypted during wireless transit to provide optimum data protection. BES Server also streamlines a wide selection of critical administrative tasks that span from smartphone configuration and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified engineers can show you how to use BlackBerry Enterprise Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control client settings with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to implement important tasks not available with the less advanced BES Server Express. These tasks include:

  • Configure and support BlackBerry's high-availability architecture using virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom management roles
  • Automatically track and report on the health of your BlackBerry solution

Professional RIM BlackBerry Technical Services Offered Remotely from Progent
Progent's certified BlackBerry engineers are available remotely to deliver prompt technical help to companies in the Springfield area or throughout Massachusetts. Progent's experienced online technical support team has helped businesses solve network issues and reduce support expenses in each state in the country and established a large base of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide online assistance for a broad array of technologies related to BlackBerry software and devices including wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can also assist you to resolve a broad range of issues associated with synchronization, device detection, messaging reconciliation, web access, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online consulting services for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry technical support costs low and, by handling problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help you to define and install sensible security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, install access control lists, control Exchange data flow, generate, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about consulting expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.



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    Progent offers small and medium size organizations professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors including Check Point Software, Juniper Networks, and Symantec. Progent can help you create a detailed security strategy and select the right products from multiple vendors to support your security objectives while sticking within your spending limits.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.

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    Progent provides a variety of IT support packages for small organizations. These information technology outsourcing and server monitoring services are based on the proactive problem solving abilities of System Center Operations Manager 2007, a next-generation network and system management software platform that tracks the availability, throughput, and security of your network and isolates incipient troubles before they can bring down your system. With Progent's affordably priced IT support programs, small companies can choose a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi appliances running on multiple venues with any number of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, troubleshooting, monitoring, and reporting. Progent offers the skills of veteran Wi-Fi professionals who can help you to determine the value of Ubiquitiís UniFi technology for your environment and help you to plan, install, administer, and troubleshoot your UniFi solution.

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    Progent provides IT support for mid-size companies with 100 to 250 system users. The medium size company or work group has traditionally been an overlooked part of the market for IT consulting services. The cost structures and support access practices of major outside support firms make them too expensive for the typical small business or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an IT system whose advanced technology and capability are frequently similar to the information systems of much bigger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and 24x7 server monitoring, dramatically lowers the network support costs of an SMB while providing the mid-size organization with big-company support from certified, world-class consultants with background in a broad array of small business network solutions. If your mid-sized organization or small business is searching for the quality of network support needed for a medium size office without budgeting enterprise costs, you need Progent.

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    Progent's certified SQL Server 2017 experts can assist your organization to plan and carry out an efficient migration from your existing SQL Server deployment to SQL Server 2017.

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    Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft ISA Server engineers can show you how to design, rationalize, pilot, install, customize and manage the any edition of ISA Server on your information system.

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    Progent offers the expertise of a veteran specialist with years of experience installing, managing, and enhancing video conferencing platforms from leading suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your internal network support group, your ISP, and your video conferencing technology supplier to help your company increase the business value of your video conferencing solution.

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    Progent can provide affordable remote access to an Oracle-certified MySQL RDBMS administrator or software developer and can help organizations of any size to integrate and manage MySQL in a robust network environment that provides high levels of performance, scalability, and security. Progent also has experience assisting businesses port applications from Oracle to MySQL.

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    GIAC was established in 1999 to certify the knowledge of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer support for any of the network security disciplines covered within GIAC accreditation including auditing network vulnerability, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.

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    Even if your business has a small network services staff and a limited technology budget, your information system can still have the same high reliability and performance that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified network consultants, the latest system management products for proactive monitoring and alerts, and cost-effective service packages such as a help desk service to keep your mission-critical network applications and servers operating.

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    Progentís Technical Response Center (TRC) provides nationwide extended hours remote troubleshooting for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts offer after-hours phone help and online direct computer access to isolate and repair technical problems rapidly and economically. The scope of IT expertise represented by Progent's staff of nationwide support professionals allows Progent to escalate even the toughest problems to qualified experts as required. For critical problems, the Technical Response Center endeavors to answer your request for service in less than one hour.

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    If you are developing UNIX or Linux software in an environment that includes Windows-based processors, PCs, and office productivity products, Progent offers comprehensive IT outsourcing that allows you to focus on your field of high-value know-how while avoiding the continual distraction of managing your company information system. Through the use of smart server monitoring and by delivering remote and in-person support as your company needs it, Progent represents an affordable alternative for maintaining an information network that features high availability, protection, and efficiency. Progent's developer assistance services include comprehensive information technology outsourcing, virtual infrastructure, remote and on-premises support and repair, network monitoring services, and Contact Center support.

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    Progent's Cisco CCIE wireless network experts offer remote or on-premises integration and troubleshooting services to assist your organization to design, implement, upgrade, tune, manage and debug Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your wireless environment with your wired network and cloud-based resources to build an enterprise-wide connectivity solution that is easy to manage and scale. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless APs to accommodate your unique workplace design, building structure, and expected network traffic.

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    Progent's Citrix-certified consultants can assist you to plan, deploy, manage, and support a virtualized Windows application delivery solution built on XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your network for distributing server and client-side applications, and Progent's datacenter management and support experts can help you to manage and maintain an off-site datacenter that features high uptime, advanced security, and fast disaster recovery.

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    Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, deploy, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems.

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    Citrix offers a comprehensive family of products that deliver enterprise-level manageability, scalability, and performance for virtualizing servers and for server-based distribution of virtual Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the business benefits of Citrix technology and show you how to design, validate, deploy, optimize, and support Citrix solutions.

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    Progent's certified wireless consultants can help businesses of any size to design, implement, administer and repair Cisco Aironet Wi-Fi access point solutions to provide the performance, range, capacity, scale, security and manageability required for transparent access between Wi-Fi and wired network infrastructure. Progent can provide efficient online and onsite support for legacy and current 802.11ac Aironet access points and Progent can assist your business design and manage wireless solutions that include indoor and outdoor Aironet access points.

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