For offices of all sizes in Springfield Massachusetts, Progent can provide convenient, fast, and economical contact with CCIE-Certified engineers. Cisco CCIEs are top-level networking engineers who earn this elite certification only after strenuous examinations administered by Cisco. CCIEs can handle the most complex problems associated with network integration, repair, and configuration. Progentís CCIEs operate directly with Cisco's in-house staff in identifying problems with IOS or Cisco NX-OS software and developing workarounds or receiving program patches to correct problems. A Cisco certified CCIE knows how to pinpoint the origin of computer network difficulties whether from hardware or applications.

Progent can provide affordable online contact with a CCIE expert so that you can receive timely help for complicated network problems that are affecting productivity but are outside the experience of your ordinary network support resources. Progent's CCIE-Premier support professionals can access your network via state-of-the-art remote connectivity tools that allow them to perform rapid and cost-effective analysis and repair of critical network problems.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by large corporations or national Internet providers, and so their skills are not readily available to smaller businesses. Progent is among the few support organizations to make CCIEs available to support small and medium sized companies. In addition, Progent can provide fast access to a CCIE remotely so that you can get immediate help for urgent network issues that are hurting business productivity. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's remote network assistance.

Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.

Onsite IT Consulting
Progent locations in Springfield Metro Area

City Address Phone Link
Springfield 55 State St
Springfield, IL 01103
United States
(413) 304-3600 Springfield Network Support Services


Progent has one of the biggest rosters of Cisco-premier CCIE engineers of any independent consulting firm in the United States. As a result, Progent can provide world-class skill in delivering connectivity solutions based on Cisco technology. Because Progent is also a Microsoft Certified Partner and offers professional application support for a wide range of popular applications, Progent can help you achieve comprehensive information technology solutions that maximize the strategic value of your information system.

CCIEs are an exceptional value since their depth of expertise allows them to solve the most complex problems quickly. In common cases, less seasoned consultants can spend many hours or even days struggling with a task that an experienced CCIE can solve in a few minutes. The majority of Progent CCIEs are not only expert at Cisco networking solutions, but also have multiple advanced industry certifications including Microsoft Certified Systems Engineer (MCSE), and a major network security credential such as CISSP or CISM. This allows Progent to provide complete solutions that incorporate a broad range of technologies without incurring extra expenses and interruptions orchestrating too many specialists.

Patch Management for Cisco Infrastructure Devices
Software update management is a vital and complex task. Timely and properly managed updating maximizes cybersecurity, regulatory compliance, availability, and capability. Sporadic patch management can cause security vulnerabilities, compatibility problems, slow or inconsistent responsiveness, excessive offline stretches, or unavailability of key features. Patching involves more than periodic updates of an OS and applications for servers and user machines. Firmware patches can be as critical for network appliances like routers, firewalls, and Wi-Fi APs.

Patch Management Support for Infrastructure Devices

Progent offers patch management expertise for network infrastructure appliances from Cisco and other leading vendors

Progent has delivered advanced help for Cisco networking products for over two decades and Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT network. To learn about Progent's services for patch management, visit Progent's patch management service plans.

To learn more about Progent's professional support services for Cisco network technology, choose a subject:

Additional Support Expertise Offered by Progent
Progent can also provide a a wide array of IT expertise in vital practice areas to assist companies to turn Cisco infrastructure products into an integrated information solution that provides strategic advantage. Some of the services offered by Progent's experts are project management expertise, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network architecture and integration, Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 hybrid cloud solutions, Microsoft Hyper-V consulting, disaster recovery planning, Windows Server 2012 R2 support, security compliance assessment, database administration and database development expertise, and part-time CIO consulting services.

Progent can also help your IT team you to design, deploy, manage and repair enterprise hybrid cloud solutions that combine local and cloud hosted infrastructure and that utilize Cisco technology. (Find out about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform planning and integration expertise.)

By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that address the specific needs of companies in Springfield Massachusetts.



An index of content::

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    Cisco IP phones Technology Consulting Services

    Progent's Cisco certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Specialist NetApp MetroCluster and FlexPod

    Progent offers enterprise customers the help of a NetApp-certified consultant for remote or onsite support for NetApp's complete portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently based on leading practices.

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    Network Consulting Azure AD Directory PIM

    Progent can help you to plan and implement a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that uses Azure AD DS and Azure AD Connect to centralize identity and access management across on-premises and cloud resources.

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    Small Business WAPs Outsourcing

    Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based units engineered as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE Wi-Fi network consultants offer remote or on-premises integration and debugging services to assist your organization to design, implement, upgrade, tune, manage and debug Cisco Small Business wireless access point environments of any size or topology.

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  • Cisco ASA Firewall IPS Support Services ASA Firewall Technical Support Services
  • Cisco Experts Aironet IT Consultant Aironet 3800 Access Point Onsite Technical Support

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    SCDPM 2012 and Exchange Technology Consulting

    Progent's Microsoft-certified consultants can provide remote or in-person support to assist businesses of all sizes to design, deploy, manage, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent can provide occasional help for resolving especially challenging problems, or full project management support. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Citrix Virtual Windows Applications Engineer

    Progent's Citrix consultants can help you to design, implement, administer, and troubleshoot a virtual application delivery solution based on XenApp. Progent's Cisco CCIE network consultants can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can help your organization to administer and support a remote datacenter that offers high availability, enhanced security, and fast disaster recovery.

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    Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable and safer Active Directory implementation. Both options also offer the long-term advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime.

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    Progent offers cost-effective online support to help companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewalls and VPN connections and can show you how to create all-cloud or hybrid cloud networking models that seamlessly integrate Amazon AWS resources. Progent offers occasional consulting to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing services to help you migrate to the Amazon AWS cloud on schedule and on budget.

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    Nagios and MRTG are useful, free monitoring tools that operate on the Linux OS and can be used to analyze UNIX networks, Windows networks, or mixed-OS networks in which the Linux OS and Microsoft Windows run side by side. The Nagios monitor lets system managers to track system services such as SMTP, HTTP, FTP, and PING. MRTG lets you track the bandwidth through SNMP-enabled network devices such as processors, routers, and switches. Progent's system integration consultants can show you how to use both these tools to streamline and troubleshoot your network.

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    Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support professionals can show you how to plan, integrate, maintain and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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    Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises evaluation and migration support for Microsoft Windows 10 offered by Progent include ROI analysis, project coordination, application compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile device management, telecommuter access, data and identity security, automated deployment and administration, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for IT support staff and end users, and ongoing Call Center support services.

  • Network Consulting Experts Springfield, Massachusetts Cisco Expert Springfield, Massachusetts Small Business Computer Consulting Companies
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  • Exchange 2007 Information Technology Consulting
    Immediate Remote Support Exchange Server 2007

    Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2007 migration plan that minimizes network downtime, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to complete your project quickly and economically. Progent's Exchange 2007 help, repair, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.

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  • Immediate Security Services Sun Solaris
    Solaris Information Technology Consulting

    If your company runs a Sun Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-certified consultants can assist your entire enterprise in a broad array of security topics including security administration practices, security design and models, access management systems and methodology, applications development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and business continuity preparedness. CISM and ISSAP define the basic skills and worldwide standards of knowledge that information security managers are required to possess. These accreditations provide IT management the assurance that consultants who have achieved their CISM, CISSP or ISSAP certification have the background and theory to deliver world-class security management and engineering services.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.

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    Progent can assist you in all phases of your upgrade to Exchange 2016 including designing HA system topology for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • Programming Firm Great Plains Microsoft Dynamics GP/Great Plains Specialist

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    Configuration Manager 2016 automates software provisioning and updating, centralizes compliance settings management, keeps track of network resources, guards against company data leakage, performs network health monitoring, enables secure self service, and delivers a common point of control for managing multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can assist you with any aspect of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

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    Progent provides nationwide remote technical support and troubleshooting services for companies who run Apple Mac OS X environments or whose information systems feature a combination of Apple macOS and OS X with Microsoft technology. Progent's consultants can provide macOS and Mac OS X clients a variety of IT services such as desktop support, upgrading to the latest version of OS X from other earlier versions of macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad support, or moving to Apple's iCloud services. Online IT help offers maximum return for your information technology dollar by protecting client productivity and limiting the time charged for computer repair services. Sophisticated online support utilities and skilled service specialists and engineers allow Progent to handle the majority of IT issues without wasting time and expense by going to your site. In most of situations your IT problems can be dealt with by telephone or through a mix of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to assist with the most difficult network issues.

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    Progent's Microsoft-certified network engineers can help your organization to determine the benefits of Microsoft Exchange Server 2010 for your business and can assist you to plan and implement an efficient upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer quick ROI by improving your workers' efficiency, cutting the cost of equipment and support, simplifying management, and consolidating your key communications technologies.

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    Exchange 2013 includes significant enhancements to the capabilities of its predecessor Exchange 2010 and introduces powerful new features plus a redesigned architecture. These improvements favorably impact key areas such as manageability, availability, security and compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you understand the possible business benefits of upgrading to Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to maintain your Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange Server 2013.

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