To get immediate remote help with network security problems, businesses in Springfield Massachusetts have access to world-class support from Progent's security engineers. Progent's remote service consultants are ready to provide effective and affordable help with security problems that are impacting the viability of your network. Progent's security consultants are premier to support environments powered by Microsoft, Linux, macOS and OS X, Solaris, and major versions of UNIX. Progent's wide range of consulting services encompasses firewall expertise, email security, protected network infrastructure, and business continuity preparedness. Progent's support team has been awarded the industry's top security accreditations including Certified Information Systems Auditor and Information System Security Architecture Professional (ISSAP).

Progent offers online security help on a by-the-minute model with no minimum call duration and without additional fees for setup or off-hour service. By charging per minute and by delivering top-level help, Progent's billing policy keeps costs under control and avoids scenarios where quick solutions entail big charges.

We've Been Attacked: What Can We Do Now?
Cybersecurity ConsultantsIn case you are now fighting a security emergency, visit Progent's Emergency Online Network Help to find out how to receive immediate help. Progent maintains a team of veteran network security experts who offer online and onsite assistance that includes threat containment, mitigation, restoration, forensics, and enhancement of your security profile to guard against future attacks.

For companies who have prepared in advance for being hacked, the formal post-attack response procedure outlined by Global Information Assurance Certification is Progent's recommended method of reacting to a major security incident.

Overview of Progent's Security Support Services
Coordinating network security plus preparation for restoring critical information and functions following a security breach requires a continual process involving a variety of tools and processes. Progent's certified security consultants can support your organization at all levels in your attempt to secure your IT network, from security assessments to creating a comprehensive security strategy. Key technologies covered by Progent's experts include Planning and Implementation, Data Recovery and Security Forensics, and Outsourced Filtering of E-mail-Borne Spam and Viruses.

Designing and Implementing Protected Networks
Any business ought to have a thoroughly thought out security plan that incorporates both proactive and responsive elements. The proactive strategy is a collection of steps that works to reduce vulnerabilities. The post-attack plan specifies procedures to assist IT personnel to inventory the losses resulting from an attack, repair the damage, record the event, and restore network activity as quickly as feasible. Progent can advise you how to build protection into your business processes. Progent can install auditing software, define and execute a safe IT infrastructure, and recommend procedures and policies that will maximize the protection of your computing environment. Progent's security professionals are ready to help you to set up a firewall, deploy protected offsite access to email and data, and configure an effective VPN.

If you are looking for an affordable way for outsourcing your security management, Progent's Round-the-clock Monitoring Services include non-stop remote system monitoring and immediate resolution of emergencies.

Hybrid Cloud Solutions
Progent can assist your company you to design, deploy, administer and troubleshoot enterprise hybrid cloud solutions that incorporate local and cloud hosted resources and that comply with government security requirements. (Learn about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform integration expertise.)

Data Restoration and Failure Analysis
Progent has skill in restoring networks and computers that have been hacked, are suspect, or have failed as a result of a security breakdown. Progent can help determine the damage caused by the attack, return your company to ordinary functions, and recover data lost owing to the attack. Progent's certified engineers can also perform a thorough forensic evaluation by going over activity logs and utilizing other advanced forensics tools. Progent's background with security consulting reduces your off-air time and allows Progent to propose effective measures to avoid or mitigate new attacks.

Ransomware Removal and Recovery Expertise
Progent offers the services of proven ransomware recovery experts with the knowledge to restore an IT network that has suffered an attack by a ransomware virus such as Ryuk, Dharma, NotPetya, or Locky. For more information, visit ransomware cleanup and restoration consulting.

Progent's Flat-rate Managed Services for Information Security
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:

ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

Special Security Services Offered by Progent
Progent's security engineers can provide world-class specialized help in key areas of computer security including:

Security Vulnerability Evaluation and Security Compliance Assessment
Progent offers expertise with security evaluation tools like Microsoft Baseline Security Analyzer or LANguard from GFI for conducting a variety of comprehensive network scans to identify possible security holes. Progent has broad skills with these tools and can help your company to understand audit results and react efficiently. Progent's certified security consultants also provide web software validation and can perform expert evaluation of corporate-wide security to determine your organization's compliance with major global security standards such as FISMA, NIST, and ISO 17799. In addition, Progent can evaluate the strength of your wireless protection covering in-place wireless appliances as well as mobile handsets. Read additional details concerning Progent's Security Vulnerability Audits and Security Compliance Testing.

Cisco Network Security, PIX Firewall and ASA Firewall, Virtual Private Network (VPN), Aironet and Meraki Wi-Fi Help
Progent's Cisco Certified Internetwork Experts and Cisco Certified Network Professionals can deliver world-class consulting services for Cisco's entire range of protection and VPN solutions such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, and Catalyst family switches. Get additional information concerning Cisco Protection, Virtual Private Network and Wireless Support.

Other Firewall and Virtual Private Network (VPN) Technologies
As well as supporting a wide range of network security solutions available from Microsoft and Cisco, Progent can provide companies of any size advanced support for products from other important firewall and Virtual Private Network (VPN) suppliers. Progent's engineers offer:

Stealth Penetration Checking Consulting
Stealth intrusion checking is a vital method for helping businesses to understand how vulnerable their information systems are to potential threats by showing how thoroughly corporate protection procedures and technologies stand up against planned but unpublicized penetration efforts instigated by veteran security specialists using advanced intrusion methods. Get more information concerning Progent's Penetration Testing Services.

Certified Information Security Manager Security Support Expertise
CISM Consultants for Springfield MassachusettsCertified Information Security Manager defines the fundamental skills and international benchmarks of performance that information technology security managers are expected to achieve. CISM provides business management the confidence that consultants who have been awarded their CISM possess the background and knowledge to provide efficient security administration and consulting support. Progent can provide a CISM-certified expert to help your enterprise in critical security disciplines including information protection governance, vulnerability management, information security process management, and crisis handling management.

Find out additional details about Progent's CISM Security Consulting Expertise.

Certified Information Systems Security Professionals (CISSP) Security Support Services
CISSP Certified System Security Engineers for Springfield MassachusettsProgent's Certified Information Systems Security Professionals (CISSPs) are security engineers who have earned CISSP status as a result of demonstrated professional work, extensive study, and exhaustive testing. CISSP Certification indicates mastery of a worldwide standard for IT security. American National Standards Institute has given the CISSP credential accreditation in the field of IT security under ISO/IEC 17024. Fields of expertise included within CISSP include security management practices, security design and models, connection permission methodology, applications development security, operations security, hardware security, encryption, communications, Internet security, and business continuity planning.

Read more information about Progent's Certified Information Systems Security Professionals (CISSP) Consulting Expertise.

CISSP-ISSAP Certified Consultants for Secure System Infrastructure
CISSP Information Systems Security Architecture Professionals for Springfield MassachusettsProgent's ISSAP Premier security experts have been awarded ISSAP status as a result of rigorous testing and substantial hands-on work with information security design. ISSAP security experts have acquired comprehensive understanding of access management systems and techniques, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security. Progent's ISSAP-premier security specialists can help your company with all aspects of architecture security.

Get more information concerning Progent's ISSAP Accredited Secure IT Infrastructure Consulting Support.

CISSP-ISSEP Premier Cybersecurity Engineering Consultants
CISSP-ISSEP certified Network Security ExpertsNetwork Security consultants who have earned CISSP-ISSEP (Information Systems Security Engineering Professional) certification have shown their ability to provide large organizations with the expertise associated with a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent can provide the skills of a certified CISSP-ISSEP network security expert to assist your enterprise to follow current system security engineering theory and techniques in system development, evaluate system security designs according to cybersecurity engineering best practices, create viable system designs that include compliant cybersecurity mechanisms for all critical system functions, define effective design strategies to provide operational security, perform in-depth risk analysis, and recommend realistic security solutions that balance your operational requirements with your company's risk tolerance.

Find out the details about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting.

Certified Information Systems Auditor Consulting Expertise
CISA Cybersecurity Auditor Consultants for Springfield MassachusettsThe CISA credential is a recognized qualification that represents mastery in IS security audit and control. Accredited by ANSI, the CISA accreditation has consultants pass an extensive test overseen by the ISACA professional group. Progent can provide the expertise of a CISA-Certified security audit consultant trained to help businesses in the fields of IS audit process, IT administration, network assets and infrastructure lifecycle, IT support, safeguarding data assets, and disaster recovery preparedness.

Read the details about Progent's CISA Support Expertise.

CRISC Risk Mitigation Consultants
CRISC-certified Risk Engineers for Springfield MassachusettsThe Certified in Risk and Information Systems Control (CRISC) program was established by ISACA to validate an IT professional's ability to plan, deploy, and maintain IS controls to mitigate risk. Progent can provide the services of a CRISC-certified engineer to help your company to create and execute a business continuity or disaster recovery plan that follows leading practices identified by CRISC and crafted to match your company's risk tolerance, business goals, and IT budget. Progent's risk mitigation services are a good fit the support available from Progent's CISA-Certified security engineers for impartially assessing your IS management mechanisms and also with the services of Progent's CISM consultants for defining security policies and procedures.

Find out additional information about Progent's CRISC-certified Network Risk Management Expertise.

GIAC (Global Information Assurance Certification) Support Expertise
Security Engineers with GIAC Certification for Springfield MassachusettsGIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of network security professionals. GIAC's goal is to make sure that a certified professional has the knowledge appropriate to provide services in critical areas of network, information, and application security. GIAC certifications are recognized by businesses and government organizations around the world including United States National Security Agency. Progent can provide the help of GIAC certified professionals for all of the security capabilities addressed under GIAC accreditation programs such as auditing perimeters, incident handling, traffic analysis, web-based services security, and security information and event management (SIEM) solutions.

Learn additional details about Progent's GIAC Information Assurance Services.

Depend on Progent for Network Security Consulting Services
If your company is situated in Springfield Massachusetts and you need computer security expertise, call Progent at 800-993-9400 or go to Contact Progent.

Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.

Onsite IT Consulting
Progent locations in Springfield Metro Area

City Address Phone Link
Springfield 55 State St
Springfield, IL 01103
United States
(413) 304-3600 Springfield Network Support Services

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    In performing IT projects for corporate clients, Progent uses a phased approach driven by defined milestones in order to meet budgetary, timing and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and expert implementation. All phases are recorded to make available a comprehensive description of IT services delivered and to assist in ongoing system maintenance.

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    For small companies considering Progent's network support outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or send email to

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    Progent's Computer Helpdesk Outsourcing Support Services for desktop support are designed specifically for small businesses who need fast access to a Help Desk Service Center with expert phone support and full escalation capability but who must work within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Software Recommendation and Deployment.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds developing ISA Server-based security installations for IT networks with multiple offices, remote users, and line-of-business web applications. Progent's ISA Firewall consultants can assist your small business in designing and deploying an installation of ISA 2000 Server or ISA Server 2004 that meets your information security needs without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent's experts can provide Mac users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier versions of OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone support and iPad management, or migrating to Apple's iCloud services. For computer environments built solely on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and supporting a network environment that is reliable, secure, efficient and aligned with your company's business goals.

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    Progent can show you how to plan and implement an efficient migration to Microsoft Dynamics GP so that you preserve your data, strengthen your protection, modernize your analytics, take full advantage of Microsoft Office integration, and reduce productivity disruption by creating and following a sensible migration plan. Progent can also help educate new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom line-of-business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP.

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    E-Mail Guard is Progent's affordable spam filtering and virus defense solution that offers small businesses enterprise-quality protection from spam, viruses, DHA attacks, and other forms of e-mail-based assaults on computer networks. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive suite of web-managed antispam and antivirus services that defuse email attacks before they can breech the company firewall. Perimeter Manager also allows administrators track and control their email application, irrespective of server platform, hardware technology, or data center location.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that enhances cloud integration, supports the most popular smart phones and tablets, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's Microsoft-certified consultants have the depth and breadth of technical skills and hands-on experience to address the critical technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the business value of your investment in this powerful platform.

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    Remote server management cards offer IT managers complete control over a server without the requirement for an on-site presence. Through remote management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to design, implement, and support a high-availability company network that includes remote management cards and Progent can utilize these remote server management cards to provide efficient off-site technical help. Progent is familiar with a variety of remote server management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

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    Microsoft SQL Server 2016 introduces major enhancements in speed, scale, security, uptime, BOYD support, and integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for data warehousing, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to assist businesses of any size to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.

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