Immediate Online Technical Support for Springfield Massachusetts Networks
For companies in Springfield Massachusetts, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to resolve the majority of network problems rapidly. This reduces immediate costs because solutions require fewer billable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where fast fixes manage to end up as major tabs. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes that promote the maximum level of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to connect to your company's environment remotely without breaching system security.
Progent's sophisticated customer support reporting system keeps detailed histories of all support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to every Progent client by any Progent consultant. This archive of trouble tickets and fixes is stored as a quickly searchable internal database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online consulting experts can find optimal resolutions quickly.
Remote technical services offered by Progent to companies in Springfield Massachusetts include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to assist your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and validates an individual's network technology skills at the expert level. CCIEs can handle even the most complex challenges surrounding network infrastructure planning, installation, management, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to resolve problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and remediation.
Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.
Progent locations in Springfield Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure products. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points deployment services, Cisco WiFi controllers consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of security services to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security services available from Progent include: comprehensive data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent offers advanced remote support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a wide spectrum of computer technologies including system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on time. Progent's special remote consulting services include:
How Your Springfield Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting support can assist you in building an effective new Call Center or enhancing your established one, selecting or enhancing Call Center software to meet the unique demands of your company, or adding temporary phone support staff to reinforce your existing Call Center resources to deal with demanding situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of veteran information technology consultants gives your clients in Springfield Massachusetts immediate contact with a large technical support resource with extensive background offering telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a solid enabler of business performance, and Progent's goal is to fix and not just track IT problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply phone-based professional consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Springfield Massachusetts online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into crashes, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on multiple platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Springfield Massachusetts, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support the moment your organization needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Springfield company relies on a regular independent consultant or employs an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to solve sudden network emergencies or particularly tough integration projects.
Benefits of Progent's Network Help for Companies in Springfield Massachusetts
Progent's remote support services enable your Springfield business to have the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Seamless remote extension of your local IT resources
With most companies in Springfield Massachusetts, local computer support resources, whether represented by independent consultants or a full-time maintenance staff, can take care of typical technical issues. However, IT crises may strike when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support professionals give you an easy, fast, and budget-friendly way to supplement your regular resources and to convey valuable knowledge to improve your capability to deal with downstream problems in-house.
- Less Dependence on Individual Consultants
For network maintenance, smaller offices commonly depend on independent freelance consultants. While independent service people carry less internal costs than big service organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your network grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your IT system remains up and running.
- Create a Scalable Basis for Smooth Growth
Organizations often begin with an IT system created on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the business. Such poorly designed systems require careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet current business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller companies require advice and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a network consultant who is motivated to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, in the trenches of IT service, executing a wide range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each customer. The discipline of documenting and archiving service activity results in more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.