Fast Remote Troubleshooting for Springfield IT Networks
For organizations in Springfield or anywhere in Massachusetts, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value because they have the real-world background and are equipped with the sophisticated tools required to resolve most information system issues quickly. This lowers direct expenses because solutions require minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that allow the highest level of effectiveness for online help and repair for computer networks of any size. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your network remotely without breaching network security.
Progent's advanced service database system stores detailed records for the support that Progent's clients have been provided. Progent's staff engineers have access to the details of support provided to each Progent client by any Progent engineer. This history of trouble tickets and repairs is stored as a conveniently searchable support knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's online consulting experts can come up with the most efficient resolutions promptly.
Remote technical services provided by Progent to businesses in Springfield and throughout the state of Massachusetts include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can provide computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services include offering Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and certifies a person's network technology skills at the expert level. CCIEs know how to resolve even the most stubborn issues occurring in network design, deployment, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional value because their broad expertise enables them to fix problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using sophisticated remote support tools to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity appliances. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection services to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly following a serious breach. Security services available from Progent include: in depth information security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent can provide advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine local resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Springfield Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced network consultants gives your customers in Springfield or anywhere in the state of Massachusetts immediate access to a reliable technical support group with years of background offering phone consulting and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a key enabler of company success, and Progent's target is to fix rather than just document technical issues.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides online advanced consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Springfield, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network maintenance is proactive and automated. By detecting emerging problems before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Springfield or throughout the state of Massachusetts, Progent's phone-based computer support specialists can provide professional and economical system support the instant your organization needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Springfield office has a regular freelance support technician or maintains a full time IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to fix sudden system emergencies or particularly challenging integration problems.
Features of Progent's Remote Network Services for Springfield
Progent's phone help, remote troubleshooting, system security consulting, and network administration services offer offices in Springfield or anywhere in the state of Massachusetts unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Springfield and is also ideal for customers in more remote areas of Massachusetts that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for phone service and asks for no monthly retainer for support services delivered during normal working hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings include technology integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support for specific business applications. Help offered by the Application Experts Team includes:
Dynamics GP Support and Customization
MS Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL Database Administration and Application Programming
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that address the specific requirements of your company.
- Sophisticated Online Access Tools
Secure remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to find fast fixes to issues that could otherwise demand a costly onsite visit. State-of-the-art online connectivity software and expert technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum System Availability
For offices with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.