Fast Remote Troubleshooting for Springfield IT Networks
Urgent Phone Technical Support for Springfield NetworksFor organizations in Springfield or anywhere in Massachusetts, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value because they have the real-world background and are equipped with the sophisticated tools required to resolve most information system issues quickly. This lowers direct expenses because solutions require minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that allow the highest level of effectiveness for online help and repair for computer networks of any size. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your network remotely without breaching network security.

Progent's advanced service database system stores detailed records for the support that Progent's clients have been provided. Progent's staff engineers have access to the details of support provided to each Progent client by any Progent engineer. This history of trouble tickets and repairs is stored as a conveniently searchable support knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's online consulting experts can come up with the most efficient resolutions promptly.

Remote technical services provided by Progent to businesses in Springfield and throughout the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced network consultants gives your customers in Springfield or anywhere in the state of Massachusetts immediate access to a reliable technical support group with years of background offering phone consulting and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a key enabler of company success, and Progent's target is to fix rather than just document technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online advanced consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Springfield, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network maintenance is proactive and automated. By detecting emerging problems before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of platforms.
How Your Springfield Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Springfield or throughout the state of Massachusetts, Progent's phone-based computer support specialists can provide professional and economical system support the instant your organization needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Springfield office has a regular freelance support technician or maintains a full time IT staff that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to fix sudden system emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Services for Springfield
Progent's phone help, remote troubleshooting, system security consulting, and network administration services offer offices in Springfield or anywhere in the state of Massachusetts unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.