Fast and Affordable Remote Support for Springfield Networks
For companies in Springfield or anywhere in Massachusetts, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support lowers direct costs since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect costs by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate situations where quick repairs manage to end up as big invoices. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and proven processes that ensure the highest degree of effectiveness for remote consulting and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to access your computer system remotely without breaching corporate security.
Progent's sophisticated customer support reporting system stores extensive records of all service that Progent's clients have been provided. Progent's team service personnel have access to the details of support rendered to each Progent client by every Progent consultant. This database of problems and solutions is structured as a readily accessible support database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft make available other massive technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists can determine the most efficient resolutions promptly.
Remote support services offered by Progent to businesses in Springfield and throughout the state of Massachusetts include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support professionals offer computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges occurring in network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to resolve problems quickly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity products by offering consulting services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recover rapidly after a damaging breach. Security support services available from Progent include: thorough data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile access; guarding your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a broad spectrum of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Springfield Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Springfield or anywhere in the state of Massachusetts instant contact with an efficient support resource with extensive background delivering telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk perception as a solid contributor to company efficiency, and Progent's policy is to solve instead of simply document technical issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers online advanced engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, programming, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Springfield, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so that your computer support is proactive and automated. By detecting potential problems before they result in crashes, automated monitoring can avoid disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Springfield or anywhere in the state of Massachusetts, Progent's online computer support engineers can provide expert and affordable system help the instant your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Springfield company has a local independent support technician or employs a full time organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected system emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Services for Springfield
Progent's phone help, remote troubleshooting, system security consulting, and network administration services give offices in Springfield or throughout the state of Massachusetts the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Springfield and is also ideal for customers in more remote areas of Massachusetts that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online support and requires no periodic retainer for support services provided during normal business hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise for specific business applications. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL DBA Services and Software Design
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By offering a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the specific needs of your business.
- State of the Art Remote Access Tools
Secure remote connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly personal service call. Effective remote connectivity software and experienced engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for High Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained companies whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Network Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every client. The practice of detailing and archiving support records allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.