For small and midsize businesses in Springfield Massachusetts, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote technical support engineers represent exceptional leverage because they have the real-world experience and the advanced technology to solve most network problems quickly. Efficient support lowers direct costs since solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many remote service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick repairs manage to end up as large bills. Progent's skill at disposing of technical issues quickly results in your company saving cash.
Progent's Online Support Tools
Over the years, Progent has developed an array of customized tools and field-proven processes that promote the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to interface to your company's environment remotely without violating network security.
Progent's powerful technical support reporting system includes thorough records describing the support that Progent's customers have received. Progent's team engineers have access to the records of support provided to every customer by every consultant. This history of problems and fixes is stored as a quickly retrievable support database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical support databases and allow priority access to manufacturers' internal product engineers so Progent's online consulting specialists can determine the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Springfield Massachusetts or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's phone-based consulting engineers have credentials in an extensive array of technologies. This broad scope of IT skills enables Progent's engineers to address virtually any emergency likely to crop up in a small or midsize business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support businesses with multi-operating system networks, Progent also provides access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to companies in Springfield include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency online help for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco CCIEs can resolve even the most complex issues occurring in network infrastructure planning, integration, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent value since their depth of expertise permits them to solve the most intractable problems rapidly. In typical instances, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can receive timely support for complex network infrastructure issues that are crippling worker productivity but are outside the comfort zone of your ordinary IT maintenance providers. Progent's Cisco CCIE engineers can connect to your network by means of state-of-the-art on-line support tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-expert online support professionals can provide network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP security consultants offer a variety of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help you to recover quickly after a serious penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; building secure architectures for off-site and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses often need. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete major initiatives economically and on time. Progent's special online engineering services include:
How Your Springfield Massachusetts Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who lack the money or time to create an internal Help Desk but who need quick response from a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Call Center application software to handle the particular needs of your business, or adding temporary online personnel to work with your in-house Help Desk Call Center team during high-demand situations like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network experts gives your computer users in Springfield Massachusetts immediate contact with a large support group with extensive experience offering phone support and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a key enabler of company efficiency, and Progent's policy is to resolve and not just document IT issues.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional consulting expertise and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Project, Word, and Office Excel. For more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the imaginative aspect of Apple Mac systems by delivering remote help support and education in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Springfield Massachusetts online network monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent for your business so that your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in crashes, remote monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.
Progent locations in Springfield Metro Area