For small and midsize businesses in Springfield Massachusetts, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support services represent excellent leverage because they have the practical experience and the sophisticated technology to resolve the majority of network problems rapidly. This lowers direct expenses since solutions take up fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, idle employees, and distracted management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike many remote service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where fast repairs somehow end up as big bills. Progent's penchant for dealing with technical issues quickly translates into your business spending less cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote engineering help and repair for small business IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your network without compromising network security.
Progent's advanced technical support database system maintains thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help provided to every customer by every consultant. This database of issues and responses is structured as a readily exploitable proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available other massive support databases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to determine the most efficient solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Springfield Massachusetts or to learn additional information about Progent's online support options, call Progent at
Phone-based Technical Support Services Offered Progent
Progent's remote support experts offer credentials in a comprehensive set of disciplines. This broad range of capability allows Progent's consultants to manage almost any crisis likely to crop up in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-OS environments, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to small businesses in Springfield include:
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Progent also offers a wide array of remote PC desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or customizing Call Center application software to address the unique needs of your company, or adding temporary online personnel to work with your existing Help Desk Call Center resources during high-demand events such as software transitions, major upgrades, or installing new business software.
Progent's Call Center team of experienced network professionals offers your clients in Springfield Massachusetts fast contact with a large network service group with years of experience offering phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's goal is to resolve instead of merely annotate network problems.
Progent's Mac professionals can nurture the imaginative aspect of Macintosh environments by delivering remote help services and education in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Springfield Massachusetts remote network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they expand into crashes, remote monitoring can ward off inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of OS platforms.
Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.
City | Address | Phone | Link |
Springfield | 55 State St Springfield, IL 01103 United States |
(413) 304-3600 | Springfield Network Support Services |