For small and midsize businesses in Springfield Massachusetts, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support services represent excellent leverage because they have the practical experience and the sophisticated technology to resolve the majority of network problems rapidly. This lowers direct expenses since solutions take up fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, idle employees, and distracted management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike many remote service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where fast repairs somehow end up as big bills. Progent's penchant for dealing with technical issues quickly translates into your business spending less cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote engineering help and repair for small business IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your network without compromising network security.
Progent's advanced technical support database system maintains thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help provided to every customer by every consultant. This database of issues and responses is structured as a readily exploitable proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available other massive support databases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to determine the most efficient solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Springfield Massachusetts or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote support experts offer credentials in a comprehensive set of disciplines. This broad range of capability allows Progent's consultants to manage almost any crisis likely to crop up in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-OS environments, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to small businesses in Springfield include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a broad range of computer technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs can deal with the most difficult problems encountered in network design, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network management tools and coming up with workarounds or identifying program updates. CCIEs are an exceptional value since their deep expertise allows them to find solutions for the most intractable problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive immediate help for serious network problems that are hurting worker productivity but are beyond the experience of your regular network service personnel. Progent's Cisco CCIE support experts can connect to your computer system using sophisticated remote support technology to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts offer network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote PC desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recover quickly after a damaging breach. Security consulting services available from Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses frequently need. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Springfield Massachusetts Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk service options for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller businesses who lack the resources to create an internal Help Desk but who want fast communication with a reliable Help Desk with professional phone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or customizing Call Center application software to address the unique needs of your company, or adding temporary online personnel to work with your existing Help Desk Call Center resources during high-demand events such as software transitions, major upgrades, or installing new business software.
Progent's Call Center team of experienced network professionals offers your clients in Springfield Massachusetts fast contact with a large network service group with years of experience offering phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's goal is to resolve instead of merely annotate network problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote advanced consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and MS Office Excel. To read more on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative aspect of Macintosh environments by delivering remote help services and education in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Springfield Massachusetts remote network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they expand into crashes, remote monitoring can ward off inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Springfield Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Springfield Metro Area.
Progent locations in Springfield Metro Area