For small businesses in Springfield or anywhere in the state of Massachusetts, Progent provides help for networks powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's online support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated technology to solve most information system issues rapidly. This reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you receive. Unlike typical remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor repairs somehow turn into big bills. Progent's skill at solving problems efficiently results in your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a set of customized tools and field-proven processes that allow the maximum degree of efficiency for remote engineering help and troubleshooting for small company information networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to link to your system remotely without violating system security.
Progent's sophisticated technical support database application stores detailed histories of the support that Progent's clients have been provided. Progent's authorized engineers have access to the history of services delivered to each Progent customer by any engineer. This archive of anomalies and responses is organized as a quickly accessible internal database that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Springfield or anywhere in Massachusetts or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based technical support experts possess certified skills in an extensive array of technologies. This breadth of technical skills enables Progent's consultants to manage practically any problem that may occur in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support clients with mixed-OS networks, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based technical services Offered by Progent to clients in Springfield and throughout the state of Massachusetts include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology including network architecture, email systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most complex challenges associated with network infrastructure design, integration, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their deep experience allows them to fix even the most intractable problems rapidly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get urgent assistance for serious network issues that are lowering worker efficiency but are beyond the experience of your ordinary network maintenance resources. Progent's Cisco CCIE consultants can tie into your network using advanced remote support tools in order to perform fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly after a damaging penetration. Security services offered by Progent cover in depth network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; building safe architectures for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often request. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Springfield Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for small companies who lack the money or time to build and maintain an internal Help Desk but who require fast response from a dependable Call Center with professional telephone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Call Center or revamping your current one, identifying or enhancing Help Desk Call Center software products to handle the unique needs of your corporation, or adding occasional online personnel to work with your in-house Call Center group during high-demand scenarios like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of experienced information technology consultants offers your customers in Springfield or anywhere in the state of Massachusetts quick communication with a reliable technical support group with substantial background delivering telephone-based help and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a major enabler of business success, and Progent's target is to resolve and not just report IT issues.
Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group provides online advanced consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft business applications such as CRM, Project, MS Office Word, and MS Excel. To read more information on Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the imaginative facets of Mac computing by delivering remote help services and training in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio or video or configuring an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Springfield, or anywhere in the state of Massachusetts, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your IT support is proactive rather than reactive. By uncovering possible trouble spots before they cause network outages, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on multiple operating systems.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.