Affordable Computer Troubleshooting from Microsoft Certified Consultants for Companies in Springfield, MA
By delivering professional know-how whenever you need it, making available in-depth knowledge for critical applications, offering innovative services like virtual server hosting, invoicing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your It system and minimize support expenses. Progent understands that network protection, dependability, and efficiency are as critical to small businesses as to large corporations but that smaller companies don't have the economy of scale to invest heavily in information networks and internal service staffs. Progent's basic value proposition is that no IT support firm can equal Progent's ability to provide the IT support your company needs whenever you need it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network support group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited experts to help your company to design and execute a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Office Networks in Springfield, Massachusetts
Progent provides the services of accredited experts for all facets of business network technology deployed in small and midsize organizations. Products and technologies supported by Progent include:

Support Delivery Alternatives Available for Springfield, Massachusetts Businesses
Progent offers a selection of options for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering computer support services is based on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Model ensures rapid response, thorough activity documentation, reliable follow-up, and strict cost control across a range of network support delivery modes that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix network issues without the expense or delay of on-premises service visits. The background of Progent's IT engineers allows them to resolve most IT issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to address emergency situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to give small and midsize companies the ideal combination: on-premises support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from an online Help Desk with effective phone support, online repair tools, and enough technical strength for full escalation. Because small and midsize companies usually have tight IT budgets and can spare scant executive bandwidth for handling network support, Progent's Help Desk Services can be the most efficient option to make sure that business computer systems are always up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, high availability it system consulting, virtual server solutions, plus integration, programming and training for small business software such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including office moves and major software upgrades, longer term initiatives like management information software programming and support, relational database application development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange Server and MS SQL to provide small and midsize companies with greater levels of reliability, protection, and performance than is possible with the class of on-site data center that is achievable for most small businesses. Because Progent utilizes the same facilities that host the equipment of some of the world's largest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain updated, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to another support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and network management while achieving world-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting services to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory requirements for network data protection and reporting.

The breadth and depth of Progent's engineering team offer a unique array of advantages to clients wishing to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, in the trenches of IT service, executing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for repairing actual network problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no registration charge and asks no retainer for support services provided during normal working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for fast solutions. Another advantage of by-the-minute billing is that clients are not tempted to permit simple issues to fester until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each consultant to each client. The discipline of documenting and organizing service activity results in more efficient service and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
In case your Springfield, Massachusetts company needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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