Springfield, MA Remote Support from World-class Network Service Consultants
Progent's computer network help services can provide your Springfield, MA business cost-effective and reliable support from enterprise-class consulting experts. By delivering IT consulting help when you require it, offering specialized knowledge for vital technologies, offering value-added services such as automated server monitoring, and invoicing only for services you receive, Progent gives your Springfield, Massachusetts business an economical option for maximizing the business value of small-scale business networks. If you maintain a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and maintain a reliable and safe IT system and to have quick access to the skilled consulting usually restricted to corporations who can afford a sizeable internal information technology group.
For mid-size and large companies, Progent can provide co-sourcing support to add to the skills of your in-house IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited consultants to help your business to design and implement your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Springfield, Massachusetts Business Networks
A Microsoft-certified Partner IT service company with a large group of Cisco Certified CCIE network consultants and Apple Computer accredited engineers, Progent offers emergency assistance and affordable online consulting to Springfield, MA small businesses for a wide range of information technologies such as:
Service Delivery Alternatives for Springfield, Massachusetts Businesses
Progent has a selection of options for providing small businesses with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes fast response, comprehensive service documentation, dependable follow-up, and tight expense control for an array of network service delivery options that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix network issues without the cost or time loss of on-premises service visits. The background of Progent's network consultants allows them to resolve most network problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online computer troubleshooting services.
- Onsite Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service experts to give small businesses the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and reliable access to a professional Helpdesk with efficient phone support, remote repair tools, and sufficient technical strength for full escalation. Since smaller businesses typically are constrained by limited information technology funds and can provide scant management attention for dealing with IT support, Progent's Contact Center Services could be the most cost-effective way to make sure that business information systems are always productive. Read more about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for small business software including financials, ERP, management reporting, CRM, and productivity packages. Progent can help with short-term projects including office relocations and major system upgrades, longer term initiatives like business analytics software programming and customization, database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is possible using the class of internal data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay updated, security and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is in addition easy for clients to transfer to a different support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can handle the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online support to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Springfield, Massachusetts Small Businesses
Progent's size, depth of technical skill, and experience with enterprise network support enable small businesses to avoid the problems related to over reliance on thinly staffed support organizations or freelance consultants.
Teaming with Progent allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For IT services, small businesses often depend heavily on freelance consultants. Although individual service engineers carry lower overhead than larger support firms and can afford to bill nominally lower rates, they are often too overworked to react quickly to critical problems. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of replacement personnel may require your business to go without help during a crisis. As your company grows, network unavailability or difficulties with line-of-business applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly because of lost productivity. In addition, when freelance engineers encounter new technologies, the lack of a big engineering team to depend on for help forces them to learn on the job while your organization ends up footing the costs for their ongoing education.
- Gain Access to Expertise in Advanced IT Solutions
The majority of smaller service firms or freelance engineers who concentrate on small business network support may excel at delivering connect-the-dots fixes but lack the background to work efficiently with complex network infrastructures that have a variety of operating systems, many locations, Voice over IP implementations, remote clients, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's large staff of specialists can benefit your small business because big-company environments are by nature complex, support issues demand thorough knowledge in numerous technical disciplines, and reaching a high degree of robustness, availability, and security requires industry-tested leading practices.
- Build a Firm Basis for Seamless Growth
Small companies often begin with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of improvised repairs often get piled onto of a marginal foundation. As a business grows, stability and expandability issues can obstruct the success of the business. Such networks need proper assessment, intelligent business planning, and in-depth experience to migrate to an IT infrastructure that will provide the reliable foundation to handle critical business requirements and support future growth.
- Team with Solution Finders, Not Product Vendors
Small companies need guidance and insight to navigate through an ever more complicated maze of IT alternatives available for accelerating growth and enhancing productivity. They do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to align consulting support with the genuine interests of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a preselected technology rather than being based on the true needs of a customer.
Get in Touch with Progent
In case your Springfield, Massachusetts company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).