Low-cost Computer Tech Support from Microsoft and Cisco certified Professionals for Companies in Springfield, MA
By offering professional know-how whenever you require it, providing in-depth knowledge for critical business applications, offering high-value services such as virtual server hosting, invoicing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your information network and minimize support costs. Progent recognizes that information system security, dependability, and performance are just as critical to small businesses as to major enterprises but that smaller companies don't have the leverage to invest heavily in information technology and in-house service groups. Progent's basic value proposition is that no network support firm can equal Progent's capability to deliver the network support your business requires when you need it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the skills of your internal IT support group. This can save money and help meet schedules for major projects such as application programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud strategy.

Key Technical Areas Serviced by Progent for Business Networks in Springfield, Massachusetts
Progent provides the support of certified experts for all aspects of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Springfield, Massachusetts Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive service documentation, dependable follow-up, and strict expense control for an array of IT service delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants allows them to resolve most network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address urgent network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: onsite service technicians when you need them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, see Online Help Desk Services.

  • IT Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop network engineering, server virtualization solutions, plus configuration, customization and training for small business applications such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office relocations and massive system upgrades, longer term initiatives such as business analytics software programming and support, relational database software development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and MS SQL in order to provide small companies with greater degrees of reliability, security, and recoverability than is feasible with the class of on-site data center that is practical for most small organizations. Since Progent utilizes the same facilities that host the equipment of some of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions remain current, security and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and extensibility but that is also easy for clients to migrate to a different support provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT management while getting world-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the multi- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting support to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Springfield, Massachusetts Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise IT support enable small businesses to avoid the problems related to over reliance on small support organizations or individual consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, smaller companies often depend heavily on independent engineers. Though individual service engineers carry lower overhead than larger IT service firms and can typically bill nominally lower fees, individuals are sometimes too overworked to react quickly to critical network problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in training, the lack of backup staff may force your business to wait for assistance in case of an emergency. The more your company grows, network unavailability or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lost output. Also, when freelance engineers confront new technologies, the lack of a large engineering group to rely on for assistance forces them to train in place while your business winds up with the bill for their ongoing training.

  • Have Access to Experts in Advanced IT Issues
    Many smaller service organizations or freelance engineers who concentrate on small company network consulting may excel at delivering connect-the-dots solutions but don't have the experience to work efficiently with complex IT infrastructures that have mixed platforms, numerous offices, VoIP implementations, mobile clients, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large group of specialists can benefit your company because enterprise environments are by nature complicated, support issues demand thorough understanding of in many technical areas, and achieving a high level of robustness, availability, and security calls for enterprise-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a solid basis, a series of band-aid repairs commonly get piled onto of a marginal structure. As a business grows, stability and expandability problems can hinder the productivity of the organization. These networks need proper evaluation, smart business analysis, and in-depth expertise to migrate to a network environment that can provide the reliable basis to handle current business needs and ease downstream growth.

  • Team with Solution Providers, Not Product Vendors
    Small companies require guidance and insight to navigate through an ever more complicated maze of IT alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or support firm that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services only. This allows Progent to align technical services with the real needs of clients. Mixing network consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a client.

How to Contact Progent
If your Springfield, Massachusetts business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    If your business runs a Solaris network or a mixed-platform IT environment, Progent's CISM and ISSAP-premier security specialists can help your entire organization in a broad range of security topics including security administration procedures, security design and models, access management systems and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of knowledge that information security managers are required to possess. These certification provide IT management the assurance that consultants who have achieved their CISM or ISSAP certification have demonstrated the background and knowledge to deliver world-class security support and consulting services.

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    Microsoft Virtual Server, run on the Microsoft Windows Server platform and powered by software originally produced by Connectix, provides the performance necessary to carry out hardware reduction, application upgrade, and server isolation projects via virtualization technology in an enterprise-class IT network with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies who want to improve ROI in software development and testing, upgrading from outdated line-of-business applications, and server consolidation. Progent's professional Virtual Server consultants can assist your company to evaluate and deploy MS Virtual Server 2005.

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    If your company has a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified security specialists can help your entire organization in a broad array of security topics such as security management procedures, security architecture and models, access control products and techniques, applications development security, business processes security, hardware security, communications, infrastructure and web security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the basic skills and worldwide standards of performance that information security professionals are required to possess. These certification provide executive management the confidence that consultants who have achieved their CISM or ISSAP qualification have demonstrated the experience and theory to deliver effective security management and engineering services.

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    Progent offers two low-cost service packages intended to enable small businesses to get an independent security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers an extensive examination of your network from outside your firewalled perimeter to determine possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional runs a system scan from an authorized computer inside your firewall to determine your exposure to inside assaults. Both security inventory packages are configured and run from a secured remote location.

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    If your company does not need emergency online help but you think you will need assistance with your information system in the near future, you can save time and expenses and guarantee that the right IT skill will be available when you require it by contacting a Progent sales agent and signing up as a customer. For details, phone 800-993-9400 or email information@progent.com.


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