Springfield, MA Online Support from World-class Computer Network Troubleshooting Consultants
Progent's network technical support services can deliver your Springfield, MA business low cost and dependable support from enterprise-class network experts. By providing network consulting service when you require it, providing specialized expertise for vital technologies, offering unique support such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Springfield, Massachusetts business an affordable option for maximizing the productivity of small-scale business networks. If you run an onsite system, rely on cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to build and maintain a robust and safe IT network and to have quick access to the skilled support usually restricted to businesses who are able to support a sizeable in-house information technology group.
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT support group. This can cut costs and help meet schedules for big projects such as software development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to certified experts to assist your company to plan and execute your cloud strategy.
Key Practice Areas Supported by Progent's Consultants for Companies in Springfield, Massachusetts
Progent's national group of industry certified consultants provides support for all facets of information systems deployed by businesses of all sizes. Practice areas served by Progent in Springfield include:
Support Delivery Alternatives Available for Springfield, Massachusetts Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing network support is built on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Model ensures rapid support, thorough service records, dependable follow-up, and tight expense control across an array of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to analyze and repair network issues without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate urgent situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's remote network support services.
- Onsite Support
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to give small businesses the ideal combination: on-premises service professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, virtual server strategies, plus configuration, programming and support for business applications such as accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including site relocations and major system migrations, longer term initiatives like business analytics application programming and customization, database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL to provide small companies with greater degrees of availability, protection, and performance than is possible using the type of in-house data center that is achievable for most small businesses. Since Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the highest degree of availability and expandability but that is also convenient for customers to transfer to a different service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can handle the multi- platform and loosely standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote support services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for network information security and incident reporting.
The scope and size of Progent's engineering team offer a unique array of benefits to clients trying to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, in the trenches of network service, executing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a support engineer with proven methods for fixing real-world network problems rapidly.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for quick fixes. An additional advantage of granular invoicing is that you won't be inclined to allow incipient issues to stay unaddressed until they grow into big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of detailing and archiving service records allows more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
If your Springfield, Massachusetts business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).