Immediate, Low-cost Remote Computer Help for Springfield, Massachusetts Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality network support services to clients who have small-company IT budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office network, custom remote repair technology, a large team of engineers certified in a wide array of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-up, a global group of remote troubleshooting experts, on-site service options for the majority of most zip codes in the United States, and a corporate ethos focused on resolving technical problems in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support personnel. This can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to assist your company to plan and execute your cloud computing strategy.

Core Technologies Supported by Progent's Consultants for Businesses in Springfield, Massachusetts
Progent's national team of world-class consultants provides assistance for virtually all aspects of network systems found in organizations of all sizes. Technologies supported by Progent in and around Springfield include:

Support Delivery Alternatives for Springfield, Massachusetts Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough service documentation, dependable follow-up, and strict expense monitoring for a range of IT service delivery options that include remote repairs, in-person support, and high-end consulting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how and why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network consulting, virtualization strategies, plus configuration, programming and training for small business programs such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office moves and major system migrations, longer term projects like business reporting software programming and support, relational database application programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's servers in a setting that not only provides the top degree of availability and expandability but that is in addition simple for clients to transfer to a different support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow companies with mixed environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies comply with industry standards and statutory requirements for network data security and incident reporting.

The breadth and depth of Progent's engineering team offer a unique array of advantages to organizations wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, in the trenches of network service, performing a broad variety of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no registration fee and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids big invoices for fast solutions. Another advantage of by-the-minute invoicing is that customers are less tempted to allow simple issues to fester until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to every customer. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small businesses who work with independent service providers or who maintain internal IT personnel gain when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Springfield, Massachusetts company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24 Hour Chief Information Officer Engineer Emergency Information Technology Consulting CIO
  • 24-7 Exchange Server 2013 Computer Specialist Springfield Chicopee Westfield Top Exchange Server 2016 Consulting Services Company Hampden County Massachusetts

  • Fault-tolerant system Online Support
    Fully Redundant Internet Network Network Consulting

    Progentís Disaster Recovery/Business Continuity consultants offer in-depth experience assisting small and mid-size businesses to reduce network downtime by providing cost-effective online consulting services for disaster recovery/business continuity planning, high-availability network design, data backup and restore solutions, and transparent system maintenance. Progentís business continuity consultants can assist your company to plan and validate a sensible business continuity plan that aligns with your business needs and budget. Progentís disaster recovery specialists can help you to architect, deploy, and maintain resilient technologies including redundant Internet access, virtualized servers, clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.

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  • Office 365 PST migration Information Technology Consulting
    Exchange Online Archiving Technology Consulting

    Office 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange components to lower capital expense and administrative hassle. You can deploy Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to help your small businesses to evaluate the benefits of Office 365 Exchange Online, design a solution that makes sense for your business needs and budget, carry out a non-disruptive move from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your management staff and users, and provide as-needed consulting and technical support.

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    Progent's certified database consultants can provide small and midsize businesses remote DBA and programming services for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support available from Progent include installation and integration, database design and coding, administration support, replication and synchronization solutions, storage management, performance optimization, data migration, information security, backup/restore options, problem solving, and training.

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    The clustering technology incorporated into the high-end editions of MS Windows Server 2008 is radically re-engineered to streamline the installation, configuration, and management of server clusters that provide greater levels of system dependability, protection, efficiency, and flexibility. New or enhanced capabilities include cluster verification, revamped configuration and deployment, improved cluster management, new cluster architecture for maximum uptime, better security and quorum models, elimination of failure points, greater disk and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of failover clusters, design and execute a deployment, educate your network support staff to manage your failover clusters, provide continuing consulting and support services, and produce and validate a disaster recovery plan.

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  • Urgent Network Small Business IT Support Firm Hampden County Massachusetts
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  • CISA Certified Security Expert 64-bit Migration Professionals Cisco Certified Consultant 64-bit Migration
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  • System Center 2012 R2 Virtual Machine Manager Remote Troubleshooting
    24x7 High Availability Technical Support

    Progent can help organizations of any size to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help you to upgrade from a legacy version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can assist you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible business value.

  • CRISC Certified Risk and Information Systems Control Consultancy Consult CRISC Certified Risk and Information Systems Control
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  • Consultancy Microsoft Exchange Hosting 24 Hour Engineers Microsoft Exchange Hosting
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  • CCDP Expert Certified wireless LAN controller Technology Consulting
    Remote Troubleshooting 5520 wireless controller

    Catalyst family of wireless controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of wireless APs, tuning wireless performance by reducing the effect of RF congestion, improving Wi-Fi uptime with rapid failover, and strengthening security by identifying cyber threats and filtering network traffic based on user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller technology.

  • Consultant Services Microsoft Teams VoIP Specialist Microsoft Teams and Azure Active Directory
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  • Consultant Solaris with Windows Windows and Solaris Online Support Services
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  • Sun Solaris Consulting
    Integration Support Sun Solaris

    If your company network mixes Solaris platforms with Microsoft Windows, Progent can help you to integrate your IT resources into a unified environment that permits all your OS platforms to run side by side for easy management, transparent information exchange, high reliability, enhanced performance, and strong protection. Progent's Solaris and Microsoft Windows coexistence assistance offerings feature network infrastructure integration and support, support for Windows services for UNIX, remote network monitoring and administration, remote technical support and troubleshooting, on-site technical support, and Helpdesk services.

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    Exchange 2013 Availability Engineers

    Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange 2010 and delivers important new features plus a redesigned architecture. These improvements favorably impact vital IT areas like ease of administration, high availability (HA), security, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the potential advantages of migrating to Exchange Server 2013, create an efficient test and deployment plan, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online support and management for Exchange Server 2013.

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  • UNIX Consulting
    Professional UNIX

    Progent's Sun Solaris family consulting experts provide small and mid-size companies and developers support for managing and maintaining Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This broad range of expertise offers you a convenient single consulting firm to help you build and manage a protected and robust mixed-platform network and communications environment that allows Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

  • Dynamics GP Great Plains Software Onsite Technical Support Integration Support Dynamics GP/Great Plains
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  • Windows Server 2019 and SCVMM Technology Consulting Services
    Urgent Windows Server 2019 Disaster Recovery Network Engineer

    Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Windows Server 2019 offers significant improvements in capacity, speed, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.

  • Emergency Check Point Sandboxing Security Contractor CheckPoint FireWalls Cybersecurity Contractor
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  • Office 365 AD FS IT Consulting
    Help and Support Office 365 and Apple iOS

    Progent can help your business to evaluate the many subscription options offered with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent offers expertise with cross-platform environments that include Windows, macOS, and Linux technology. Progent can also assist your business to build and maintain hybrid solutions that transparently integrate local and cloud products and services.

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    Cisco's Catalyst line of wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the impact of RF congestion, improving wireless availability with fast failover, and hardening data security by detecting cyber threats and filtering traffic content according to user class and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's latest Wi-Fi controller solutions.

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  • Hampden County Massachusetts Top Quality Microsoft and Cisco Consulting Organization Cisco CCIE Small Business Outsourcing Springfield Holyoke Agawam
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  • On-site Technical Support System Center 2016 Security and Compliance
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    Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to fix serious issues detected by System Center 2012 Operations Manager.

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    Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a powerful but easy-to-manage IT network. The technical demands of the Microsoft .NET products bundled with Small Business Server requires a network support expert with real-world background planning and building cohesive, end-to-end business technology solutions. Progent's Microsoft Small Business Server professionals have an average of over 10 years of background supporting computer networks based on Microsoft products. This expertise ensures you results in deploying, administering, and maintaining IT environments that incorporate the SBS Server suite of servers and productivity software.

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    Progent's Microsoft consultants can help you to evaluate the value of Lync Server 2010 for your environment and can help you to plan and execute an installation of Lync Server 2010 that unifies the control of Instant Messaging and Presence and increases the productivity of your in-house employees, telecommuters, and smartphone users. Progent can in addition help you to carry out a smooth migration to Microsoft Lync Server from Office Communications Server or from Live Communications Server, interface Lync Server with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how to run Lync Server 2010 to improve the team-computing functions of Microsoft Office applications, and offer training and ongoing support for Microsoft Lync Server 2010 and other Microsoft products.

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    Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN appliances such as the Raptor and VelociRaptor line or show you how to migrate to newer firewall technology. Progent can also help you create and implement a complete security plan that can include firewall and VPN appliances and utilities, managed security and network protection services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single resource for continuing network help, maintenance, training, and security consulting.

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    Progent can provide the services of a CRISC-certified risk management expert to help your company to plan and deploy an enterprise risk management strategy based on best practices identified by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.

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    Microsoft Windows Enterprise Directory demands significant hands-on experience to configure efficiently across an enterprise. Progentís Microsoft Premier consultants are experienced in designing, deploying, and troubleshooting complex Enterprise AD projects. Progentís areas of proven competence with Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted Active Directory objects, dealing with legacy legacy software configuration objects in production Active Directory systems, and repair of unsuccessful installations of AD and Active Directory-integrated programs.

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    Progent can provide fast access to the skills of veteran wireless specialists who can help organizations to assess the benefits of Ubiquiti UniFi wireless APs for your business and assist you to design, install, maintain, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to help you to select, configure, and position Ubiquiti UniFi wireless APs for optimal coverage and performance.

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    Progent offers national remote technical support and troubleshooting services for companies that run Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft Windows products. Online network consulting offers maximum leverage for your IT budget by preserving client productivity and limiting the hours billed for network repair services. Advanced online support tools and experienced technicians and engineers allow Progent to solve most network problems without wasting time and money by traveling to your site. In most of cases your network issues can be remediated by telephone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help you with the most challenging network problems.

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    Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with many offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your company in planning and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your information protection needs without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.

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    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware.

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    Progent can provide enterprise clients the help of a certified NetApp consultant for online or onsite expertise for NetApp's entire family of SAN software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, information assurance, high availability, and remediation. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently following leading practices.

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    Progent's Microsoft-certified Intune consultants can assist your organization to assess the strategic case for adopting Microsoft Intune for configuring and managing your mobile computers including notebooks, phones, and tablets powered by Windows, iOS, and Android. Progent can assist your company to define security and compliance policies, plan and deploy pilot environments to confirm the benefits of Microsoft Intune for your network, deploy Intune across your enterprise, integrate Intune with SCCM for unified change management, and provide ongoing support for your Microsoft Intune solution.

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    Progentís IT outsourcing services provide budget-friendly computer support for medium-size companies. Whether it includes planning network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or building a web-based business solution, outsourcing your IT technical services can reduce costs and minimize risks, allowing IT support expenses to grow in a more linear and manageable manner than is possible by amassing a large, knowledgeable internal network support organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a secure and robust network foundation for your vital Windows-powered business software such as Windows 2008, Microsoft Exchange Server 2007, and SQL Server 2008.

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    Windows Server 2008 R2 features high levels of speed, security, fault tolerance, expandability, and versatility that accelerate output of local, remote, and mobile workers. Progent's Microsoft-certified professionals can provide affordable online engineering, troubleshooting, and education services to assist you to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your network.

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    The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your existing PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, tune, manage and debug firewall environments built on ASA firewalls with Firepower Services.

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    Progentís Microsoft certified consultants provide a variety of support services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and ERP package built, like all Microsoft financial tools, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and configure, and with its modular design you are able to purchase only the capability you currently require, with the option to expand users and increase capabilities when necessary. Progentís Microsoft Dynamics GP support engineers can help you deploy, configure and administer the latest version of Microsoft Dynamics GP or upgrade smoothly from an earlier edition.

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    Progentís IT outsourcing packages provide budget-friendly network support for small businesses. Whether it involves planning system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated email system, monitoring your network, or building a web-based business solution, outsourcing your network engineering services can reduce costs and eliminate risks, permitting IT service expenses to increase in a more linear and manageable fashion than is feasible by assembling a large, knowledgeable internal network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust system foundation for your critical applications based on Microsoft Windows including Office XP, Office 2003, and Microsoft Office 2000.

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    Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional PSTN telephony. Lync 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and on-premises support to help you to manage and repair your current Lync 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist you to plan and carry out an efficient Skype for Business upgrade.

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    Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, simplifies ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and consulting services include expertise with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Exchange Server 2007.

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