Low-cost Computer Troubleshooting from Microsoft premier Consultants for Companies in Springfield, MA
By offering professional know-how when you need it, providing specialized knowledge for key applications, offering innovative services such as virtual data center hosting, billing only for services delivered, and charging no setup fees or retainers for standard services, Progent allows you to maximize the business value of your It network and minimize support expenses. Progent understands that network security, dependability, and efficiency are just as critical to small companies as to large corporations but that smaller organizations lack the economy of scale to spend aggressively in information technology and internal support groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's capability to provide the network support expertise your company needs when you require it and at a cost you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service group. This can reduce expenses and minimize technical risks for major IT initiatives such as software design and development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your company to plan and implement your cloud strategy.
Popular Products and Technologies Supported by Progent for Businesses in Springfield, Massachusetts
Progent's national group of certified support professionals provides help for all facets of information systems deployed by businesses of all sizes. Practice areas supported by Progent in Springfield include:
Support Delivery Options Available for Springfield, Massachusetts Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, thorough service records, consistent follow-up, and strict expense monitoring across an array of IT service delivery options that include online repairs, in-person help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the cost or delay of on-premises service visits. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's remote computer support expertise.
- On-site Support
Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to deliver small and midsize companies the best of both worlds: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, virtualization strategies, plus configuration, programming and support for business applications such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects such as office moves and major system migrations, longer term initiatives such as management analytics application programming and support, relational database application development and administration services, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of availability, security, and performance than is possible with the type of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and efficiency is continually monitored, and systems are regularly backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to migrate to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the mixed- OS and non- standardized networks common with small businesses, and retains control of the software in the client's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online support to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Springfield, Massachusetts Businesses
Progent's size, depth of technical expertise, and familiarity with corporate IT consulting enable small companies to sidestep the pitfalls associated with over reliance on small support organizations or individual engineers.
Working with Progent enables your company to:
- Avoid Over Dependence on Individual Consultants
For network services, smaller companies often rely heavily on independent engineers. Although individual support providers carry lower expenses than larger support firms and can typically charge apparently smaller rates, freelancers are often too busy to react rapidly to critical network problems. If an independent engineer is occupied with another client, sick, on travelling, or in training, the absence of backup staff may require your business to go without help in case of a crisis. The more your small business expands, system unavailability or problems with critical programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate fast because of lost output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big engineering group to depend on for help forces them to train on the job while your business ends up footing the bill for their continuing education.
- Gain Access to Certified Professionals in Complex Information Technology Solutions
Many smaller service organizations or freelance consultants specializing in small company IT consulting may excel at providing connect-the-dots solutions but don't have the seasoning to work efficiently with complex IT configurations with a variety of operating systems, multiple locations, VoIP implementations, remote workforces, integrated financial and operational software, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can be valuable to your business because big-company networks are characteristically complex, integration issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and protection requires enterprise-proven processes.
- Create a Solid Foundation for Growth
Small companies often begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get tossed on top of a weak foundation. As a business evolves, stability and scalability issues can obstruct the productivity of the organization. Such networks need thorough assessment, smart strategic planning, and broad-based expertise to migrate to an IT infrastructure that can act as the reliable basis to handle critical business needs and ease future growth.
- Partner with Solution Consultants, Not Product Resellers
Smaller companies require direction and education to work through an increasingly complicated array of IT options offered for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides services only. This allows Progent to align technical services with the genuine interests of clients. Combining network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the actual requirements of a small business.
How to Contact Progent
If your Springfield, Massachusetts company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).