Affordable Network Help from Microsoft certified Consultants for Companies in Springfield, MA
By offering world-class know-how when you require it, providing in-depth knowledge for critical applications, providing innovative services like virtual data center hosting, billing only for help you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and reduce service expenses. Progent understands that information system protection, dependability, and performance are just as important to small businesses as to major enterprises but that smaller organizations lack the leverage to invest aggressively in information technology and in-house support groups. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to deliver the network support expertise your business needs when you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support team. Co-sourcing can save money and help meet schedules for big projects like application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Primary Technical Areas Serviced by Progent for Springfield, Massachusetts Business Networks
A Microsoft-certified Partner consulting company that maintains a large team of Cisco Certified CCIE network consultants and Apple certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Springfield, MA companies for a wide array of information technologies including:

Support Delivery Alternatives for Springfield, Massachusetts Companies
Progent has a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, and IT management. Progent's model for providing network support services is built on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and strict expense control for an array of network service delivery modes that include online repairs, on-premises support, and top-level consulting.

  • Remote Service
    Progent’s Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and repair network issues without the expense or delay of in-person service visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to address emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: in-person service technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. For details, refer to Online Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability it system design, virtualization solutions, plus integration, customization and support for small business software such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with short-term projects such as site relocations and major software migrations, extended projects such as management analytics application programming and support, relational database application development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition simple for clients to transfer to a different service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can support the multi- platform and loosely standardized networks typical of small companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security projects such as SIEM solutions to help companies comply with industry standards and statutory requirements for IT data protection and incident reporting.

The breadth and size of Progent's engineering staff offer a unique set of benefits to companies wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven methods for resolving real-world IT problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids big bills for quick solutions. An additional advantage of granular pricing is that customers are not tempted to permit minor issues to fester until they become big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports given by each staff member to each customer. The discipline of documenting and archiving support records results in more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with freelance consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Springfield, Massachusetts company needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to fix critical problems uncovered by System Center 2012 Operations Manager.

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    Progent has been delivering SharePoint consulting services since the first product was published over a decade ago, and Progent has the scope of IT knowledge to assist businesses of all sizes to design and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring significant business benefit to your IT investment. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; decide if an on-premises, Cloud-based or hybrid configuration is most sensible for your organization; and select the right edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in specific jobs related to your SharePoint 2013 deployment.

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    System Center Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health monitoring, allows safe self service, and offers a single control mechanism for managing mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can help businesses of any size with any aspect of designing, installing, using and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.

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    Cisco Cisco Unified Communications Manager (CUCM), previously branded CallManager, operates as the center of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified CM Express (CME) offer a borderless IP-PBX by integrating tightly with apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's Cisco-certified network consultants can deliver effective and budget-friendly online and on-premises expertise to assist organizations of any size to create and administer CUCM deployments by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum business value. Progent's consultants can help with any facet of CUCM setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for survivability, performance tuning, and integration with Exchange and Skype for Business.

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    If your company does not need urgent online help but you think you will need technical services with your network soon, you can conserve time and expenses and ensure that the appropriate expertise will be ready when you want it by contacting a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or email information@progent.com.

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    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information.

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    Progent is a leading innovator in economically providing world-class IT support to small companies. Progent's achievement in addressing the IT service requirements of the chronically underserved small business market is the combined result of key technical and operational innovations that have removed a great deal of the traditional expenses out of administering network service, added unprecedented technical expertise into the support system, and significantly accelerated the repair cycle.

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    Cisco offers an extensive product line of routers including routers designed to deliver the security, bandwidth, and reliability demanded by organizations from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you add new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, such as Cisco's 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.

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    Progent can provide you with experts who can modify your Microsoft Business Solutions ERP, MRP, and financial system applications to match your specific company needs. Progent’s Microsoft-certified consultants offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers expert e-Commerce integration services for safe, company-wide resource sharing as well as interfacing with CRM products.

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    Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any facet of information system security. Progent can help create cost-effective security systems that guard a small business against advanced malware attacks or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile users accessing IT resources distributed across a mix of physical datacenters and public and private clouds.

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