Affordable Network Troubleshooting from Microsoft Qualified Consultants for Businesses in Springfield, MA
By offering world-class know-how when you require it, making available in-depth knowledge for key business applications, providing innovative services like virtual data center hosting, invoicing solely for help delivered, and charging no setup fees or retainers for standard services, Progent enables you to increase the competitive value of your information network and minimize support expenses. Progent understands that network protection, dependability, and efficiency are just as critical to small companies as to major enterprises but that smaller companies don't have the leverage to spend heavily in information networks and in-house support groups. Progent's basic competitive advantage is that no IT support organization can match Progent's capability to deliver the network support expertise your company needs when you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your internal IT service group. Co-sourcing can save money and minimize technical risks for big projects like software programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to assist your business to design and execute a sensible cloud strategy.

Key Areas of Expertise Serviced by Progent for Businesses in Springfield, Massachusetts
Progent's national group of industry certified experts provides help for virtually all facets of network systems found in companies of all sizes. Areas served by Progent in Springfield include:

Service Delivery Alternatives for Springfield, Massachusetts Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, dependable follow-through, and tight cost control across a range of network service delivery alternatives that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and repair network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for new clients to accommodate urgent situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Services are designed for all businesses and local governments who require fast and reliable support from a professional Help Desk Call Center with efficient telephone assistance, online repair tools, and enough technical depth for all needed escalation. Because small and midsize businesses typically have tight information technology funds and can provide scant management attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business information networks stay productive. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide help with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system design, virtual server strategies, plus integration, customization and support for small business applications including accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and major system upgrades, longer term initiatives such as management information software programming and customization, relational database software programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can save you the investment in creating and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and scalability but that is in addition simple for customers to transfer to a different support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit businesses with mixed networks to save dramatically on the costs of capital equipment, system support, and network management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote consulting services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Springfield, Massachusetts Businesses
Progent's size, scope of information technology skill, and familiarity with corporate IT consulting enable small and midsize businesses to avoid the pitfalls related to excessive dependence on small support firms or freelance engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, small companies often rely heavily on freelance engineers. Though individual support providers carry lower expenses than more substantial IT service firms and can typically charge nominally smaller fees, individuals are occasionally spread too thin to respond quickly to urgent problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in class, the absence of backup staff may force your company to wait for assistance in case of a crisis. The more your small business grows, network unavailability or problems with line-of-business programs become more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly due to lower output. In addition, when freelance consultants confront new problems, the lack of a large consulting group to rely on for advice forces them to train in place while your organization ends up footing the bill for their continuing education.

  • Gain Access to Experts in Sophisticated Network Issues
    The majority of small service firms or freelance engineers focused on small business IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complicated network infrastructures with mixed platforms, many offices, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, data-driven web sites, and custom business software. Progent's background with global enterprises and Progent's large group of specialists can benefit your small business because big-company networks are inherently complicated, support issues demand thorough understanding of in many technical disciplines, and achieving a high level of robustness, availability, and security calls for enterprise-proven processes.

  • Create a Firm Basis for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Without a strong basis, a series of improvised fixes often get piled on top of a tenuous foundation. As a business grows, stability and expandability problems can hinder the success of the organization. These environments need thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that will act as the solid foundation to handle current business needs and support future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller companies require direction and education to navigate through an ever more complex maze of technology options offered for accelerating business growth and enhancing efficiency. They do not need an IT engineer or service organization that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting support with the real needs of clients. Mixing network support and product selling can result in a conflict where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a client.

Contact Progent
In case your Springfield, Massachusetts business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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