Affordable Computer Troubleshooting from Microsoft and Cisco certified Consultants for Companies in Springfield, MA
By delivering professional support when you need it, providing in-depth expertise for critical applications, providing high-value services such as virtual server hosting, billing only for services you receive, and charging no setup fees or retainers for standard services, Progent helps you to increase the business value of your It system and minimize support expenses. Progent recognizes that information system security, reliability, and performance are as critical to small businesses as to major enterprises but that smaller organizations lack the leverage to spend heavily in information technology and in-house service groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's capability to provide the network support expertise your company requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network service group. This can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recovery planning, security audits, office consolidations, or software migrations.

Progent can in addition offer the services of certified experts to assist your company to plan and execute your cloud strategy.

Key Technologies Serviced by Progent for Businesses in Springfield, Massachusetts
Progent's team of certified experts provides help for virtually all facets of information technology deployed by companies of all sizes. Technologies served by Progent in Springfield include:

Service Delivery Options Available for Springfield, Massachusetts Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering computer support is built on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model ensures rapid support, comprehensive activity documentation, consistent follow-up, and tight cost monitoring across a range of IT service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and repair network problems without the expense or time loss of on-premises service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to accommodate urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: onsite service technicians when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, refer to Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant it system design, server virtualization strategies, plus configuration, customization and training for business programs such as accounting, ERP, reporting, CRM, and productivity software. Progent can help with one-shot projects such as office relocations and massive system upgrades, extended projects like management reporting software programming and support, relational database application programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is practical for most small businesses. Since Progent uses the same data centers that host the equipment of many of the planet's biggest IT organizations, Progent can save you the cost of building and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the highest degree of availability and extensibility but that is also easy for clients to transfer to another support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit companies with mixed networks to save dramatically on the expense of hardware, system support, and network administration while achieving world-class dependability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the mixed- OS and non- standardized networks common with smaller companies, and retains ownership of the licenses in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Springfield, Massachusetts Small Businesses
Progent's staff size, depth of technical expertise, and experience with corporate IT consulting enable small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed support organizations or freelance engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT support, small businesses often depend heavily on freelance consultants. Though individual service providers carry lower overhead than more substantial support firms and can typically bill apparently smaller fees, freelancers are often spread too thin to react quickly to urgent problems. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without assistance during an emergency. As your company grows, system unavailability or difficulties with line-of-business programs get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast because of lost productivity. Also, when freelance engineers confront new problems, the lack of a big consulting group to rely on for assistance forces them to train in place while your business ends up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of smaller service organizations or freelance engineers specializing in small company IT support may excel at providing routine solutions but don't have the experience to work cost-effectively with complex IT configurations with mixed platforms, multiple locations, VoIP implementations, mobile clients, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's large team of specialists can benefit your business because big-company environments are inherently complicated, support issues require in-depth knowledge in many technical disciplines, and reaching a high level of robustness, availability, and protection requires industry-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of band-aid repairs commonly get tossed on top of a tenuous foundation. As a company grows, reliability and expandability problems can undermine the success of the business. Such networks need proper assessment, smart business analysis, and broad-based experience to upgrade to an IT environment that can act as the reliable foundation to handle critical business requirements and support downstream expansion.

  • Team with Solution Providers, Not Resellers
    Small companies need guidance and education to work through an ever more complicated maze of IT alternatives offered for enabling business growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to align technical support services with the real needs of customers. Mixing IT consulting and product selling can result in a situation where the recommended solution is built around a preselected technology instead of being based on the true requirements of a client.

Get in Touch with Progent
If your Springfield, Massachusetts business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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