Immediate, Low-cost Remote Computer Help for Springfield, Massachusetts Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality network support services to clients who have small-company IT budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office network, custom remote repair technology, a large team of engineers certified in a wide array of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-up, a global group of remote troubleshooting experts, on-site service options for the majority of most zip codes in the United States, and a corporate ethos focused on resolving technical problems in the least time and at the lowest cost to clients.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support personnel. This can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to assist your company to plan and execute your cloud computing strategy.
Core Technologies Supported by Progent's Consultants for Businesses in Springfield, Massachusetts
Progent's national team of world-class consultants provides assistance for virtually all aspects of network systems found in organizations of all sizes. Technologies supported by Progent in and around Springfield include:
Support Delivery Alternatives for Springfield, Massachusetts Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough service documentation, dependable follow-up, and strict expense monitoring for a range of IT service delivery options that include remote repairs, in-person support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote network troubleshooting services.
- On-site Service
Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how and why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network consulting, virtualization strategies, plus configuration, programming and training for small business programs such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office moves and major system migrations, longer term projects like business reporting software programming and support, relational database application programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's servers in a setting that not only provides the top degree of availability and expandability but that is in addition simple for clients to transfer to a different support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow companies with mixed environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert online consulting services to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies comply with industry standards and statutory requirements for network data security and incident reporting.
The breadth and depth of Progent's engineering team offer a unique array of advantages to organizations wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, in the trenches of network service, performing a broad variety of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested approaches for repairing actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no registration fee and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids big invoices for fast solutions. Another advantage of by-the-minute invoicing is that customers are less tempted to allow simple issues to fester until they grow into big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to every customer. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small businesses who work with independent service providers or who maintain internal IT personnel gain when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Springfield, Massachusetts company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).