Immediate Online Troubleshooting for Springfield IT Networks
Urgent Remote Technical Support for Springfield SystemsFor businesses in Springfield or anywhere in the state of Massachusetts, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most network problems quickly. This lowers direct costs because solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick solutions manage to turn into large bills. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to interface to your company's computer system without violating system security.

Progent's advanced technical support database application includes extensive histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance provided to every Progent customer by any consultant. This database of trouble tickets and resolutions is organized as a readily retrievable internal knowledge base that allows Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Remote support provided by Progent to customers in Springfield and throughout the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center team of veteran information technology professionals gives your workers in Springfield or anywhere in the state of Massachusetts immediate access to a large support group with years of experience providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's intent is to fix rather than simply report technical issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Springfield, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your computer support is proactive and automated. By uncovering possible problems before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of OS platforms.
How Your Springfield Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Springfield or throughout the state of Massachusetts, Progent's phone-based network support engineers can deliver effective and affordable IT help the moment your business requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Springfield organization relies on a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Springfield
Progent's remote network troubleshooting services enable your Springfield company to enjoy the advantages of immediate, world-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Springfield or anywhere in Massachusetts, local computer service resources, whether made up of freelance consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, major troubles sometimes strike when your regular resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals offer an easy, fast, and budget-friendly way to supplement your local help and to pass on valuable knowledge to improve your ability to deal with future issues locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly rely on individual freelance consultants. While independent consultants have less overhead than big support organizations and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your business grows, network unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup service experts to insure your IT system is always available.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically start with an information system created on a modest budget. Without a strong infrastructure, band-aid repairs often get piled onto a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly built systems need proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a network architecture able to deliver the stable foundation to meet vital business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations need advice and technical training to navigate through an increasingly complex maze of technology alternatives capable of promoting business growth and improving efficiency. They do not need a computer engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, in the trenches of IT service, performing a wide variety of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only world-class technical skills, but also a support engineer with proven methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.