Low-cost Network Troubleshooting from Microsoft certified Consultants for Businesses in Springfield, MO
By offering world-class support whenever you require it, providing in-depth expertise for key applications, offering high-value services such as virtual data center hosting, billing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to maximize the competitive value of your It system and cut support expenses. Progent understands that information system security, dependability, and efficiency are as critical to small businesses as to large corporations but that small companies lack the leverage to invest aggressively in information technology and internal service staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's capability to provide the IT support your business requires whenever you need it and at a cost you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT service personnel. This can cut costs and minimize technical risks for big projects such as software development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Springfield, Missouri
Progent provides the support of qualified consultants for all facets of information technology found in small and midsize organizations. Technologies serviced by Progent include:

Support Delivery Options Available for Springfield, Missouri Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering network support is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough activity documentation, consistent follow-through, and strict expense control for an array of IT support delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more information about Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to give small companies the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can provide help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for small business applications such as financials, operations, business analytics, sales automation, and productivity software. Progent can help with one-shot projects such as office moves and massive system upgrades, longer term projects such as management analytics software development and support, database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is feasible using the type of on-site data center that is practical for the majority of small and midsize companies. Because Progent uses the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems are regularly archived and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition easy for customers to transfer to a different service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can handle the multi- platform and loosely standardized environments common with small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network security and can help with complex security projects like SIEM solutions to help companies comply with business guidelines and government requirements for network information protection and incident reporting.

The breadth and depth of Progent's consulting team bring a unique array of advantages to clients trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, in the trenches of IT support, executing a wide variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with proven methods for resolving real-world network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no registration fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids big bills for quick repairs. An additional benefit of by-the-minute invoicing is that you won't be inclined to allow less critical issues to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to each customer. The discipline of documenting and archiving support activity results in more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small businesses who work with independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Springfield, Missouri company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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