Professional Remote Help for Springfield, Missouri Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by major IT service organizations. Many small businesses allow themselves to become excessively dependent on individual engineers or small support firms who don't have the size or extensive knowledge to respond quickly or efficiently to technical crises. Other small businesses resort to mass-market service firms that employ technicians able to offer by-the-numbers fixes for common problems but who are missing the background and versatility to handle the diversity of configurations and absence of standards that characterizes small company information networks.

Progent's time-tested approach to delivering affordable and successful technical support to small companies has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has provided remote help to companies in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the skills of your internal network service staff. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to assist your company to plan and execute a sensible cloud strategy.

Core Technologies Serviced by Progent for Springfield, Missouri Businesses
A Microsoft-certified Partner computer support firm that maintains a large group of Cisco Certified CCIE network consultants and Apple certified engineers, Progent provides urgent assistance and low-cost remote consulting to Springfield, MO companies for a wide array of computer technologies such as:

Service Delivery Options Available for Springfield, Missouri Companies
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough service documentation, dependable follow-through, and strict cost control across a range of IT service delivery alternatives that include remote repairs, onsite support, and top-level consulting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new customers to address urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, refer to Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, virtualization solutions, plus configuration, customization and support for business software including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site moves and massive software upgrades, longer term projects such as business information application development and support, relational database software programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for customers to transfer to another service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for IT information protection and incident reporting.

The scope and size of Progent's engineering team offer a unique array of benefits to organizations wishing to increase the business value of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, executing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for solving actual IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast repairs. Another benefit of by-the-minute invoicing is that clients will be less inclined to permit less critical problems to stay unaddressed until they grow into big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of detailing and archiving support records results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Springfield, Missouri business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent provides nationwide remote phone support and troubleshooting services for companies who run Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft products. Online technical support provides optimum return for your information technology dollar by extending user efficiency and shortening the hours billed for computer repair services. Sophisticated remote support technology and experienced technicians and engineers allow Progent to solve most network issues without wasting time and expense by traveling to your site. In most of situations your network issues can be dealt with by telephone or via a mix of phone help and online access. Progent can offer the services of Cisco CCIE network experts and CISA certified security professionals to assist with the most challenging system issues.

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    Progent's Cisco certified network infrastructure experts can assist your organization to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Windows 10 Provisioning Consultants

    Progent's Microsoft-certified consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and onsite evaluation and migration services for Windows 10 provided by Progent's experts include ROI estimates, project management, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker access, data and identity security, automated deployment and administration, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management personnel and users, and ongoing Call Center support services.

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    Microsoft Activesync Online Consulting

    Progent’s professionals provide expertise in multiple disciplines relevant to mobile networking including network infrastructure, wireless data synchronization, wireless security, wireless e-mail, Microsoft Windows Mobile, RIM Blackberry, and wireless software programming. Progent's Microsoft and Cisco certified experts can save your organization work and money by using their wireless background to show you how to choose and integrate wireless connectivity technologies that fit the needs of your business. Progent can also optimize your IT architecture so that wireless handhelds perform better.

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    Cisco Firewall IT Outsourcing

    Progent can assist your organization to utilize Cisco's networking products to create a solid basis for your onsite, private cloud, or hybrid-cloud data center and improve operations in vital areas including compute and storage utilization, security and compliance, manageability, reliability, and recoverability.

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    Progent’s National Support Center offers national remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone help and online direct computer connection to isolate and resolve technical problems rapidly and affordably. The scope of technical experience represented by Progent's staff of nationwide service engineers allows Progent to escalate even the toughest problems to appropriate experts as required.

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    Remote management cards offer IT managers complete control over a server without the requirement for an on-site presence. Using these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to design, implement, and manage a high-availability company network that includes remote server management cards and Progent can use these remote server management cards to provide low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

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    Progent's Wireless Consulting Services provide a convenient, affordable way for companies of any size to configure, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent can help small companies to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small companies make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and also to integrate iPhones and iPads and Android handhelds.

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    Progent’s Microsoft-certified consultants offer small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server offers a common location for your employees or clients to connect to, organize, share and manipulate relevant information, files, and applications and to communicate with one another. It allows quicker and better decisions, more effective access across teams and more economical business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information accessible within and without a business network. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the data they’ve developed in a way that makes data easy to locate, download and apply.

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    Progent can provide the support of a senior consultant with extensive experience installing, maintaining, and enhancing telepresence platforms from top-tier vendors including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal IT management team, your ISP, and your video conferencing technology vendor to assist your organization maximize the business value of your video conferencing ecosystem.

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    Cisco's security and offsite access solutions for small to medium sized companies represent a complete range of manageable security products to let you protect your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that align best with your business goals.

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    Progent's Microsoft-certified SQL Server developers and DBAs offer remote expertise to help businesses of all sizes to create, manage, and maintain applications based on Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server experts offer help with any element of application development in environments that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Cisco CCIE-certified network infrastructure experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, update and debug Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent can provide affordable online and on-premises consulting to assist businesses to migrate any part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable access to Google's state-of-the-art machine learning tools. Progent can assist you with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent's Microsoft-certified consultants can provide remote and onsite consulting services for companies of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC. Progent's certified network security consultants can help you create and verify a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.

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    Progent’s Co-managed Help Desk service makes it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top shared professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.

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    Microsoft SQL Server 2016 introduces significant improvements in speed, capacity, security and compliance, availability, BOYD integration, and built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, Jason integration, Row-level Security, Mobile Report Publisher, and seamless control over on-premises and cloud resources. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to help businesses of any size to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM and GP, Skype for Business, and SCOM.

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    Progent’s data center IT services are designed for companies with hardware located at IDCs or data center colo hosting sites and in need of timely on-site assistance at the co-location facility as well as remote support from Microsoft and Cisco Certified professionals. Progent provides a full array of Internet Data Centers and IDC and colo consulting services such as system topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications networking, design and installation of fault tolerant configurations, defining and implementing layered security structures, firewall integration and support, designing load balancing environments, and creating fault tolerant server cluster systems.

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    Progent is convinced that a carefully architected and executed network can be a crucial piece for enabling a firm's success, and we apply this credo in our own system infrastructure. We have built a non-stop virtual office infrastructure that allows Progent's staff consultants and authorized contractors to offer fast and efficient service, collaborate closely on sophisticated jobs, and experience professional and private growth from acting as a member of an exciting company ethos of self motivation and independence.

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    Besides providing the expertise of Microsoft Dynamics GP specialists, Progent can provide experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration assistance, and 1-on-1 or group online training tailored to meet your particular requirements. Progent's consultants also can help you build and maintain a protected, robust server and communications infrastructure to run your ERP, MRP and accounting solutions.

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    Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified CM Express to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR routers with CUBE VoIP networking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter.

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    Progent's Citrix consultants can assist your organization to assess the potential business benefits of the various versions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities with your Hyper-V environment, and show you how you can use Citrix Essentials to enhance the responsiveness, availability, consistency, and recoverability of your virtual network while lowering the cost of equipment and support and simplifying administrative tasks.

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    Progent can provide affordable remote access to an Oracle-certified MySQL RDBMS administrator or software developer and can assist organizations of all sizes to integrate and manage MySQL within a reliable IT environment that offers high levels of speed, scalability, and security. Progent also has proven skill assisting businesses migrate applications from Oracle to MySQL.

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    Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated email/telephony solutions for businesses. Progent offers economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus defense, provide high availability email, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange help and support offerings can assist you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous testing and significant work with information security architecture. ISSAP consultants possess comprehensive understanding of access control systems and methodologies, phone system and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security. Progent's ISSAP-premier security experts can assist your business with all aspects of secure network architecture.

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    Progent's certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with multiple offices, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to help your company in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your information protection needs without overly limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.

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    Progent can provide small and mid-size companies supplemental or fully outsourced Help Desk support services for offsite employees.

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    Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in key areas including multitenancy, flexible infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consultants can help your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce network costs and enhance productivity.

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    Progent's Microsoft-certified Intune consultants can help your company to assess the business value of adopting Microsoft Intune for managing your portable computers including notebooks, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can help your company to define security policies, plan and deploy test environments to evaluate the appropriateness of Microsoft Intune for your network, deploy Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune solution.

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    Progent's Microsoft-certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop test environments and migration plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT support staff, create an enterprise-wide security strategy, streamline IT management, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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    Progent’s professionals offer experience in multiple disciplines relevant to mobile connectivity such as system architecture, wireless data synchronization, wireless security, mobile email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft and Cisco certified professionals can save your business work and expense by applying their wireless background to help you choose and configure wireless access solutions that make sense for your business. Progent can also tune your network architecture so that mobile handhelds work more reliably.

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