Springfield, MO Remote Support from World-class Computer Network Service Consultants
Progent's network technical support services can deliver your Springfield, MO business budget-friendly and reliable support from world-class consulting experts. By providing IT consulting help when you need it, offering advanced knowledge for critical applications, delivering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Springfield, Missouri business an economical option for maximizing the profitability of small business networks. If you have an onsite datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to build and support a reliable and secure IT system and to benefit from quick availability of the seasoned support usually restricted to corporations who are able to afford a large internal information technology staff.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also provide access to certified consultants to help your company to plan and execute a sensible cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Springfield, Missouri Businesses
A Microsoft-certified Partner IT service firm with a world-class group of Cisco CCIE networking consultants and Apple accredited engineers, Progent provides urgent troubleshooting and affordable remote consulting to Springfield, MO companies for a broad array of information technologies including:
Support Delivery Alternatives Available for Springfield, Missouri Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of IT service delivery modes that include online repairs, in-person help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help customers to analyze and fix network issues without the expense or delay of in-person support visits. The experience of Progent's network consultants makes it possible to resolve most network problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer support expertise.
- On-site Service
Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about why to register for Progent's in-person computer support.
- Phone Support
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable access to an online Help Desk Call Center with efficient phone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize businesses typically are constrained by tight information technology budgets and can provide little management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that small business computer systems stay up and running. Learn more concerning Progent's Contact Center services.
- IT Consulting Services
Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, non-stop it system consulting, virtualization solutions, plus integration, programming and support for business programs such as accounting, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects including office relocations and major system migrations, longer term initiatives like management analytics application programming and support, database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host critical business applications such as Exchange Server and MS SQL to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is feasible using the class of internal data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly monitored, and systems and data files are consistently archived and available for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in an environment that not only delivers the top degree of availability and extensibility but that is also convenient for customers to transfer to a different support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks typical of small companies, and keeps control of the licenses in the customer's possession so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government mandates for IT data security and incident reporting.
The breadth and depth of Progent's engineering staff offer a unique set of benefits to customers wishing to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, executing a broad range of technical tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested methods for solving real-world network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration charge and asks no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids major bills for fast fixes. Another benefit of granular pricing is that customers will not be inclined to allow incipient problems to fester until they become major problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation given by every staff member to every customer. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Springfield, Missouri business needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).