Affordable Computer Support from Microsoft and Cisco certified Experts for Businesses in Springfield, MO
By delivering professional know-how when you require it, making available in-depth expertise for critical business applications, providing high-value services such as virtual data center hosting, billing only for services delivered, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your It system and cut support costs. Progent appreciates that network security, reliability, and performance are as important to small companies as to large corporations but that small organizations lack the economy of scale to invest heavily in computer technology and in-house service staffs. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to deliver the network support expertise your company requires when you need it and at prices you can justify.
For larger companies, Progent offers co-sourcing and project management support to add to the skills of your in-house IT service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited experts to assist your business to plan and execute your cloud strategy.
Key IT Areas Serviced by Progent for Businesses in Springfield, Missouri
Progent provides the services of accredited experts for all aspects of business network technology deployed in small organizations. Products and technologies supported by Progent include:
Support Delivery Options for Springfield, Missouri Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing IT support services is based on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Support Model promotes rapid support, thorough service documentation, reliable follow-up, and strict cost monitoring for a range of IT support delivery options that include online repairs, on-premises help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small companies the ideal combination: in-person support technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for on-site support visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how and why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop network consulting, virtualization strategies, plus integration, programming and support for business software including financials, ERP, management reporting, CRM, and productivity packages. Progent can help with short-term projects including office relocations and massive software upgrades, extended initiatives such as business reporting software programming and support, database application programming and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and malware cleanup.
- Application Hosting
Progent can host key applications such as Exchange and MS SQL to provide small and midsize businesses with higher levels of dependability, security, and performance than is possible with the type of internal data center that is practical for most small businesses. Because Progent utilizes the same facilities that host the equipment of some of the planet's biggest IT companies, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that patches and revisions stay current, security and efficiency is constantly monitored, and systems are consistently archived and available for full and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in an environment that not only delivers the top level of dependability and extensibility but that is also simple for customers to migrate to a different support provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit small businesses with mixed networks to save significantly on the expense of hardware, infrastructure support, and IT management while achieving world-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the mixed- OS and loosely standardized networks typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide expert online support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can assist with advanced security programs such as SIEM solutions to help companies comply with industry standards and statutory mandates for network information security and reporting.
The breadth and size of Progent's engineering staff bring a powerful set of benefits to companies wishing to maximize the business value of their information system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a wide range of IT projects for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested methods for repairing actual network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you pay only for received services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates big bills for quick fixes. Another benefit of by-the-minute invoicing is that clients won't be tempted to allow less critical problems to fester until they grow into major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports given by every staff member to each client. The practice of detailing and archiving support activity allows more efficient service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
If your Springfield, Missouri company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).