Expert Remote Troubleshooting for Springfield, Missouri Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major IT service organizations. Some small businesses allow themselves to become dangerously dependent on freelance engineers or small consulting organizations who lack the size or extensive skill sets to react promptly or efficiently to network emergencies. Other small businesses turn to giant support firms staffed with technicians trained to offer by-the-numbers solutions to common issues but who are missing the background and versatility to handle the diversity of environments and absence of standards that characterizes small company information networks.

Progent's time-tested methodology for delivering low-cost and effective technical support to small companies has made Progent among the premiere Microsoft-certified IT service organizations in the country. Progent has delivered online support to small businesses in every state in the country (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for big projects such as application development, disaster recovery planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Springfield, Missouri Businesses
A Microsoft-certified Partner computer support firm with a large group of Cisco qualified CCIE networking consultants and Apple Computer certified engineers, Progent provides urgent assistance and low-cost remote consulting to Springfield, MO companies for a wide range of information technologies such as:

Service Delivery Options for Springfield, Missouri Companies
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing computer support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service records, dependable follow-up, and tight cost control across an array of network support delivery alternatives that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and fix hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote network support expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: onsite service professionals when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning how to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses who need fast and reliable access to a professional Contact Center with efficient phone support, online troubleshooting tools, and sufficient technical strength for full problem escalation. Since smaller businesses usually are constrained by limited IT funds and can provide scant management attention for handling network support tasks, Progent's Contact Center Services could be the most efficient way to make sure that business information systems are always up and running. Read more details about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability it system design, virtual server solutions, plus integration, programming and support for business applications such as financials, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site moves and major system upgrades, extended projects such as business reporting software programming and support, database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs remain updated, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is in addition simple for customers to transfer to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the mixed- OS and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Springfield, Missouri Businesses
Progent's staff size, breadth of technical skill, and familiarity with corporate IT support allow small and midsize companies to avoid the pitfalls associated with excessive reliance on small service organizations or individual consultants.

Teaming with Progent enables your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT support, smaller businesses often rely heavily on independent engineers. Though freelance support engineers carry lower expenses than more substantial support firms and can afford to bill apparently lower fees, they are often too overworked to respond quickly to urgent situations. If an independent consultant is occupied with different customer, sick, on travelling, or in class, the absence of replacement personnel may require your company to go without assistance during an emergency. The more your company expands, network downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were saving on a freelancer can evaporate fast due to lost output. Also, when freelance engineers encounter unfamiliar problems, the lack of a big consulting team to depend on for assistance requires them to learn with the meter running while your organization winds up with the bill for their continuing training.

  • Gain Access to Expertise in Complex Network Solutions
    Many small support firms or independent engineers who concentrate on small company IT support are capable of delivering connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated IT environments with mixed platforms, numerous locations, Voice over IP implementations, remote clients, interconnected financial and analytical applications, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your business because big-company networks are characteristically complex, integration problems demand thorough understanding of in numerous technical disciplines, and achieving a high level of stability, reliability, and protection requires enterprise-proven best practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Without a proper basis, a series of band-aid fixes commonly get thrown onto of a weak structure. As a business grows, stability and expandability issues can hinder the success of the business. Such environments need proper assessment, smart business planning, and broad-based experience to migrate to a network infrastructure that can provide the reliable basis to meet current business requirements and ease downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Small businesses require direction and insight to navigate through an ever more complex array of technology alternatives available for accelerating growth and enhancing efficiency. They do not need an IT consultant or service firm that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting services with the real needs of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the actual requirements of a customer.

Contact Progent
If your Springfield, Missouri company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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