Springfield, MO Remote Support from Certified Computer Troubleshooting Experts
Progent's computer tech support services can deliver your Springfield, MO company low cost and consistent access to world-class technical experts. By providing network support service when you require it, offering advanced knowledge for line-of-business technologies, offering value-added services such as automated server monitoring, and charging only for services you use, Progent gives your Springfield, Missouri business an economical alternative for maximizing the profitability of small business networks. Whether you maintain a local system, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations to build and maintain a reliable and secure information system and to have quick availability of the skilled consulting ordinarily available only to enterprises who can maintain a large internal information technology staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the technical skills of your in-house network support staff. This can reduce expenses and help meet schedules for major projects like application programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to design and implement a sensible cloud strategy.

Core Technologies Serviced by Progent for Business Networks in Springfield, Missouri
Progent offers the services of certified consultants for all facets of business network technology found in small and midsize companies. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Springfield, Missouri Companies
Progent has a variety of options for providing small businesses with cost-effective computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering IT support is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service documentation, reliable follow-through, and tight cost control across an array of network support delivery modes that include online repairs, on-premises support, and top-tier consulting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the expense or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for new customers to accommodate urgent situations and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to give small companies the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, visit Progent’s shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network design, virtual server solutions, plus configuration, customization and training for business applications including financials, operations, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including site moves and major software migrations, extended initiatives such as customizing a legacy ERP system to a modern MS Dynamics 365 solution, database software programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and mid-size companies to design, implement and troubleshoot the network infrastructure needed to support teleworkers. Aspects of network infrastructure where Progent's consultants can provide support include safe and convenient VPN connectivity, VDI desktop software, router configuration, Wi-Fi network design and implementation, and robust Internet connectivity. To find out about Progent's infrastructure consulting services for telecommuters, go to network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also convenient for clients to transfer to a different service provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT management while getting world-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can support the multi- platform and loosely standardized environments typical of small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for network information protection and reporting.

The scope and size of Progent's consulting staff offer a unique array of benefits to clients trying to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the front lines of network support, executing a broad range of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big invoices for fast fixes. An additional benefit of granular pricing is that your company will be less tempted to allow simple issues to stay unaddressed until they grow into big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to every customer. The discipline of documenting and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance consultants or who employ in-house IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Springfield, Missouri company needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can provide online and on premises consulting to assist you with any facet of business intelligence (BI) reporting from debugging or enhancing applications to designing and deploying a comprehensive business intelligence environment. Progent's BI experts can assist your company to support your existing reporting environment, help you to upgrade reports from a legacy reporting product to a current one, and provide custom online mentoring tailored to your individual needs. Progent’s business reporting and analytics professionals offer expertise in all popular business intelligence reporting and visualization platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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