Expert Online Help for Springfield, Missouri Networks from Microsoft Certified Engineers
Small businesses have traditionally been ignored by major network support firms. Many small businesses allow themselves to grow dangerously reliant on individual engineers or small consulting firms who lack the size or extensive skill sets to react quickly or efficiently to technical crises. Other small businesses turn to mass-market support providers staffed with personnel able to provide standardized fixes for ordinary issues but who are missing the background and technical scope to handle the variety of environments and lack of standardization typical of small company IT networks.
Progent's time-tested methodology for providing low-cost and successful network support to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has provided online support to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network support personnel. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to assist your business to design and execute a sensible cloud strategy.
Key Products and Technologies Supported by Progent's Consultants for Business Networks in Springfield, Missouri
Progent's national group of industry certified consultants provides assistance for virtually all facets of information systems used by companies of all sizes. Areas supported by Progent in Springfield include:
Service Delivery Alternatives for Springfield, Missouri Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Call Center operational structure common to larger IT groups. Progent's Help Desk Support Model ensures fast support, thorough service documentation, consistent follow-up, and strict expense monitoring across an array of network service delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist clients to analyze and fix network issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online network troubleshooting services.
- On-site Service
Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to deliver small businesses the ideal combination: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning why to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems. for more information, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, fault tolerant network design, virtualization strategies, plus configuration, programming and support for business applications such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including site moves and massive software upgrades, longer term initiatives such as business reporting software development and support, database software programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of availability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for most small businesses. Because Progent utilizes the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems are regularly archived and ready for full and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and expandability but that is also easy for clients to migrate to another support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow companies with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can support the mixed- platform and loosely standardized environments common with smaller businesses, and keeps control of the software in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced online support to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network technologies such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security and can help with advanced security projects like SIEM solutions to help companies meet business standards and statutory mandates for IT data security and reporting.
The breadth and depth of Progent's engineering team offer a powerful set of advantages to organizations wishing to maximize the productivity of their information system within a realistic budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for repairing real-world IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates major bills for quick solutions. Another benefit of granular billing is that customers are not tempted to allow less critical problems to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to every client. The practice of documenting and organizing support activity results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house support staffs gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Springfield, Missouri business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).