Springfield, MO Remote Help from Certified Network Troubleshooting Consultants
Progent's network tech support services can deliver your Springfield, MO company budget-friendly and dependable access to Microsoft and Cisco certified information technology professionals. By delivering network support service when you require it, providing advanced knowledge for vital technologies, delivering unique services such as 24x7 server monitoring, and charging only for services you receive, Progent gives your Springfield, Missouri business an economical option for optimizing the productivity of small office networks. Whether you maintain a local system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to build and support a robust and secure information system and to benefit from fast availability of the seasoned support typically restricted to corporations who can maintain a large in-house information technology group.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your internal network service team. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to assist your company to design and execute a sensible cloud strategy.
Primary IT Areas Supported by Progent for Springfield, Missouri Businesses
As a Microsoft-certified Partner consulting company with a world-class team of Cisco Certified CCIE network consultants and Apple certified consultants, Progent offers emergency assistance and affordable online consulting to Springfield, MO small businesses for a broad range of computer technologies such as:
Service Delivery Options for Springfield, Missouri Businesses
Progent has a variety of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering network support is based on the Call Center structure common to larger IT groups. Progent's Contact Center Support Mechanism ensures rapid response, thorough service documentation, reliable follow-up, and tight cost monitoring for an array of network service delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the expense or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote computer support services.
- On-site Service
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small companies the best of both worlds: hands-on service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small businesses affordable availability of world-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for small business software such as accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including site moves and massive system migrations, longer term projects such as management analytics application development and customization, database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent can host mission-critical applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, protection and performance is continually tracked, and systems are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of dependability and expandability but that is also convenient for customers to migrate to another service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting support to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Springfield, Missouri Small Businesses
Progent's size, depth of technical skill, and experience with enterprise network consulting allow small and midsize companies to sidestep the problems associated with excessive dependence on thinly staffed service organizations or freelance consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Over Reliance on Individual Support Consultants
For network support, small businesses sometimes rely excessively on freelance engineers. Though individual support engineers have lower expenses than more substantial support organizations and can typically bill nominally lower rates, individuals are frequently unable to react quickly to urgent problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the absence of replacement personnel may force your company to wait for assistance in case of an emergency. The more your company grows, network unavailability or problems with critical applications become more costly. The dollars you believed you were saving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers confront unfamiliar problems, the lack of a big consulting team to depend on for advice forces them to train in place while your business winds up with the costs for their continuing training.
- Gain Access to Certified Professionals in Complex IT Issues
The majority of smaller service firms or freelance consultants specializing in small company network support may excel at providing routine fixes but lack the background to work efficiently with complicated network environments with a variety of operating systems, multiple offices, VoIP systems, remote clients, integrated accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive staff of experts can be valuable to your business because enterprise networks are characteristically complex, support problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and protection calls for industry-tested best practices.
- Build a Solid Basis for Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a solid basis, a sequence of ad hoc fixes commonly get tossed on top of a marginal foundation. As a company evolves, reliability and expandability problems can obstruct the success of the organization. Such environments require thorough assessment, intelligent business planning, and broad-based experience to migrate to a network infrastructure that can act as the solid foundation to handle critical business needs and ease downstream growth.
- Team with Solution Consultants, Not Product Resellers
Smaller companies need direction and insight to navigate through an ever more complicated array of IT options available for enabling business growth and enhancing productivity. They do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match consulting support services with the genuine needs of customers. Mixing IT support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the true requirements of a client.
Get in Touch with Progent
If your Springfield, Missouri company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).