Professional Remote Help for Springfield, Missouri Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by major IT service organizations. Many small businesses allow themselves to become excessively dependent on individual engineers or small support firms who don't have the size or extensive knowledge to respond quickly or efficiently to technical crises. Other small businesses resort to mass-market service firms that employ technicians able to offer by-the-numbers fixes for common problems but who are missing the background and versatility to handle the diversity of configurations and absence of standards that characterizes small company information networks.
Progent's time-tested approach to delivering affordable and successful technical support to small companies has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has provided remote help to companies in every state in the United States (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the skills of your internal network service staff. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your company to plan and execute a sensible cloud strategy.
Core Technologies Serviced by Progent for Springfield, Missouri Businesses
A Microsoft-certified Partner computer support firm that maintains a large group of Cisco Certified CCIE network consultants and Apple certified engineers, Progent provides urgent assistance and low-cost remote consulting to Springfield, MO companies for a wide array of computer technologies such as:
Service Delivery Options Available for Springfield, Missouri Companies
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough service documentation, dependable follow-through, and strict cost control across a range of IT service delivery alternatives that include remote repairs, onsite support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new customers to address urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote computer support expertise.
- On-site Support
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, virtualization solutions, plus configuration, customization and support for business software including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site moves and massive software upgrades, longer term projects such as business information application development and support, relational database software programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like disaster recovery and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for customers to transfer to another service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for IT information protection and incident reporting.
The scope and size of Progent's engineering team offer a unique array of benefits to organizations wishing to increase the business value of their IT network within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, executing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for solving actual IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast repairs. Another benefit of by-the-minute invoicing is that clients will be less inclined to permit less critical problems to stay unaddressed until they grow into big ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of detailing and archiving support records results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
In case your Springfield, Missouri business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).