In addition to providing fast access to top-tier IT professionals and subject matter experts to help Springfield, Illinois companies with specific technical problems or strategic initiatives, Progent offers short-term staff augmentation to deal with more generalized services such as PC help, IT management, and Help Desk call center services. On-demand staffing makes it possible for organizations to deal with anticipated or surprise peaks in the need for IT services, which may result from situations such as company mergers, data center moves, technology migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary staffing can also cover gaps left by the absence of full-time staff members due to scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staffing services give businesses the ability to react to surges in demand for IT services without being saddled with the costs and delays associated with identifying and hiring appropriate IT personnel and without the burden of increasing your permanent staff size.
Key features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Rapid availability of proven IT professionals
- Easy initiation, termination, and resumption of services
- Transparent extension of your in-house network support team
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Close working relationship with a world-class, full-service source for network support
Progent's co-managed Call Center service is a proven on-going staff augmentation alternative that allows IT organizations to share the work of Help Desk Call Center support transparently between their full-time IT staff and Progent's nationwide pool of technical support specialists. Working as a transparent extension of your in-house Call Center, Progent's shared Call Center program is a collaborative support alternative based on by the leading group professional services (PSA) tool for managing, service calls, ticketing, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises IT expertise for organizations throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Springfield, Illinois Companies
Progent's veteran team of certified consultants and technical experts can provide Springfield, Illinois organizations a broad array of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Springfield, Illinois Organizations
To learn more details about Progent's temporary staffing services for Springfield, Illinois businesses, call 800-993-9400 or visit Contact Progent.