Besides providing fast contact with high-level network professionals and subject matter experts (SBEs) to help Springfield, Illinois businesses to resolve discrete technical problems or strategic projects, Progent can provide temporary supplemental staffing to deal with more broadly defined services such as desktop support, IT management, and Call Center response. Temporary staffing makes it possible for businesses to respond to planned or unexpected surges in the need for network personnel, which may be caused by situations such as company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house staff members because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services offer businesses the ability to react to increases in demand for network services without dealing with the expense and delays associated with reviewing and hiring reliable IT help and without the burden of increasing your in-house staff size.
Key features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Fast availability of seasoned network professionals
- Simple initiation, termination, and resumption of services
- Transparent extension of your full-time network support team
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Close relationship with a top-level, full-service source for IT support
Progent's shared Call Center service is a proven flexible staff expansion option that enables IT organizations to divide the responsibilities of Call Center support transparently between their full-time IT personnel and Progent's nationwide pool of IT support experts. Working as a seamless extension of your full-time Help Desk, Progent's shared Call Center service is a collaborative service solution based on by the leading group professional services platform for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises network services for businesses across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Springfield, Illinois Organizations
Progent's veteran team of certified consultants offers Springfield, Illinois businesses a broad array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staffing Services for Springfield, Illinois Businesses
To learn more about Progent's temporary supplemental staffing services for Springfield, Illinois companies, call 800-993-9400 or visit Contact Progent.