Consulting Support for BlackBerry Technology
BlackBerry wireless PDAs were once one of the most popular products for maintaining location-independent connectivity to email, scheduling, web-based programs, and other vital business information. Progent offers St. Louis, Missouri companies the services of BlackBerry-premier professionals who can help organizations to maintain existing BlackBerry deployments or transition efficiently to a current mobile solution.
As the complexity of small company networks has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations of all sizes, successful integration and support of BlackBerry solutions has grown more difficult. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations often turn to outside support professionals who specialize in BlackBerry installation and troubleshooting.
Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the need for an in-house BlackBerry technology expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses an affordable solution for incorporating RIM BlackBerry products seamlessly into their business information network.
Progent's experts can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you track and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize mobile software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored rapidly and thoroughly.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry devices, offering a centralized solution for handling critical tasks such as device deployment, upgrades, and retirement while also providing a solid foundation for security and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry smartphones and allows over-the-air synchronization.
BlackBerry Enterprise Server offers a wealth of security options beginning with advanced data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BES Server also allows great flexibility in adjusting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry certified consultants can assist your company to select advanced security features and enable them remotely. Samples of these wirelessly selectable security settings are:
- Disable a smartphone
- Wipe information from a misplaced or stolen smartphone
- Disable Bluetooth
- Activate internal defenses against malicious attacks
BlackBerry BES Server also offers versatility in determining how to prevent BlackBerry users from loading or running unsafe or prohibited software. Progent can assist you to choose blocking techniques such as:
- Specify exactly which programs are allowed on the device
- Block third-party programs from using persistent memory on the BlackBerry smartphone
- Determine which resources third-party software can use on the BlackBerry device
- Limit the kinds of access third-party programs running on the device can initialize
- Block all third-party software from being loaded or run on the BlackBerry smartphone
How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization problems to designing wireless productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can in addition help your company to resolve a broad range of problems concerning synchronization, handset detection, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.
As a top innovator in providing nationwide remote technical assistance for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses low and, by solving issues promptly, improves the efficiency of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, implementing wireless program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.
Progent's BlackBerry-certified engineers can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security options.
Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and remove BlackBerry device clients on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.
Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs assessment, system architecture, roll-out planning and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which management model and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning alternatives for software editions, processors and mass storage, network design, and application configuration.
To maximize system protection, Progent's BlackBerry-certified expert can help you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry solution.
Contact Progent for Help from a BlackBerry-Certified Consultant
If you wish to ask Progent about professional help for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.