Consulting Support Services for BlackBerry Technology
BlackBerry wireless PDAs were once one of the most successful solutions for achieving location-independent connectivity to email, calendars, web programs, and other vital business data. Progent offers St. Louis, Missouri businesses the expertise of BlackBerry-premier consultants who can assist businesses to manage existing BlackBerry environments or migrate smoothly to a modern smartphone platform.
As the sophistication of small business networks has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has grown more difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small organizations frequently turn to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry environments affordably and effectively, eliminating the necessity for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote support model, gives small companies an economical alternative for incorporating RIM BlackBerry products productively into their information network.
Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry devices across your company, define security policies that are right for your company, develop custom wireless software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be recovered quickly and safely.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling critical jobs like device installation, updates, and deactivation and also offering a solid infrastructure for data protection and high availability. BlackBerry BES Server supports transparent communication between Exchange Server, Groupwise, or Lotus email servers and BlackBerry users and allows wireless synchronization.
BlackBerry BES Server features a variety of data protection options starting with automatic encryption of messages sent between a BlackBerry device and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting degrees of security to match the special needs of your network. Progent's BlackBerry authorized engineers can help you to select powerful security functions and enable them remotely. Samples of these over-the-air selectable security features are:
- Disable a smartphone
- Wipe information from a lost or stolen smartphone
- Lock out Bluetooth
- Activate built-in defenses against malicious attacks
BlackBerry Enterprise Server also provides versatility in selecting mechanisms to keep BlackBerry users from loading or executing unsafe or unauthorized applications. Progent can help you to select protective processes like:
- List exactly what applications are allowed on the device
- Prevent external programs from using persistent memory on the device
- Select which resources third-party programs can access on the smartphone
- Limit the kinds of access third-party applications running on the BlackBerry smartphone can establish
- Block all external programs from being installed or run on the device
Expert BlackBerry Technical Support Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide expert technical help to businesses in the St. Louis region or throughout the state of Missouri. Progent's experienced online technical support experts have helped businesses resolve network issues and reduce IT service expenses in every state in the U.S. and built a substantial following of satisfied clients. (See Progent's client testimonials.)
Progent offers online help for a wide array of issues associated with RIM BlackBerry software and devices such as synchronization, integration with Exchange, managing BlackBerry BES Server, and strengthening wireless security. Major RIM BlackBerry credentials awarded to Progent's support experts include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.
Progent's BlackBerry-certified consultants can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and assist your company to define and install appropriate security options.
Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports based on SNMP results.
Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology requirements analysis, solution architecture, deployment strategy and implementation, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a wireless system that meets your information technology budget and supports your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration model and physical components meet your requirements, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software editions, server hardware and storage, network topology, and application set up.
To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry solution.
Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
To get in touch with Progent about consulting help for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.