St. Louis Expertise for Network Support Providers
Seamless Temporary Support Team Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in St. Louis
Progent’s consulting services for network service firms in St. Louis Missouri allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent extension of your regular network support group. This can ease the way for you to grow your client base, fill out your service catalog, create happy clients, and improve your profits.
Progent’s nationwide team of network engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the world’s largest IT support businesses. Progent’s range of technical knowledge allows you to add to the scope of your IT support business, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of world-class services. Progent bills you directly and works under your direction to deliver your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just costly to acquire and staff, but difficult to set up and maintain. Small or niche IT service firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service firms include:
- Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional onsite service in major metros is available across the country at extra cost.
- You retain complete control of your customers and invoicing.
- Your clients enter incident reports by means of your own branded Internet portal, a toll-free number, or by sending a request to your specified mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal support team, responding to your direction, and bills your firm instead of your client.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Detailed Service Documentation: Progent utilizes an advanced service reporting platform to ensure that all IT services performed are fully documented. This allows support group to shift service responsibilities to in-house personnel once you have enough people and appropriate technical skills.
- Safely Grow Your Service Practice: You can quickly and safely take on more jobs outside your main fields of expertise and serve new geographies without the risks involved with expanding your head count too quickly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more customers using your own company name.
- Add to Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
- Rapid Escalation: Thanks to a large team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
- Online Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to high-level consulting. Effective online service cuts costs and produces fast solutions.
- Advanced Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for St. Louis, Missouri Businesses
Progent's seasoned roster of certified consultants can provide St. Louis, Missouri businesses a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service firms include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory Integration
- Office 365 Integration
- Microsoft Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Consultants
- Security and Compliance Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Management
- Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Integration
- Android Phone Management
- Ransomware Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for Network Service Organizations in St. Louis, Missouri To learn more information about Progent's consulting program for network service organizations in St. Louis, Missouri, call 1-800-993-9400 or visit Contact Progent.
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Biggest ProSight Remote Network Infrastructure Monitoring Technology Consulting Services
ProSight Remote Network Troubleshooting IT Services
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance issues.
Email White Lists Consulting
Consultant Services ProSight Spam Filtering
Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Microsoft Certified Network Consultants SMS Upgrade
SMS Server 2003 Migration Professional
Progent’s Microsoft certified consultants offer small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical applications rapidly and reliably to appropriate users, reduce software expense and stay compliant by determining usage profiles, enhance Windows security by improving your knowledge of vulnerability and by installing critical patches, manage your mobile workforce through industry standards independent of connection or geography, and lower operational expenses by fully utilizing the management functions built into Windows. Progent’s SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and resource tracking management including program and hardware inventory.
Exchange 2000 Server Technical Support
Exchange Server 2000 Upgrade Network Consultant
Progent is one of the most qualified network support firms for integrating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive all the benefits of Microsoft Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Information Technology Consulting Company Enterprise Active Directory
Collocation IT Consulting
For large organizations, Progent can supplement in-house network support staffs by providing extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can perform as a transparent nearby extension of corporate IT management. Progent’s enterprise support services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project management, and top-level service for multi-site office environments based on Enterprise Windows 2003. Progent can provide on-site consultants and specialists to help with a site relocation or office move, or a system designer to help with setting up or using an Internet Data Center or co-location site.
Work at Home Video Conferencing Information Technology Consulting
Work at Home Conferencing Consulting
Progent can help small and mid-size businesses to implement and troubleshoot teleconferencing platforms to enable their teleworkers to collaborate efficiently with colleagues and customers.
Remote Desktop Computer Setup
Smartphone Synchronization On Site service
Progent's remote connectivity and wireless synchronization experts can assist you to design and configure secure access solutions for remote desktop PCs, laptops, and wireless handhelds so they integrate tightly with your information network, allowing your business to optimize the efficiency of your off-site workers.
Guru Microsoft Office 2000
Microsoft Server Setup
Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Progent's small granularity avoids big invoices for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed. .
Consultancy School District Exchange
County Government Engineer
Progent has a long background providing a full-spectrum of online IT consulting and emergency repair services to local governments and school districts throughout the United States. Progent is one of the industry’s pioneers in delivering advanced remote IT consulting and has provided IT solutions to organizations in all 50 states. Online support saves travel costs and resolves problems more quickly than on-premises service calls.
Audit Juniper Junos Configuration
24 Hour Juniper Junos Network and Security Manager Network Security Audit
Progent's Juniper Networks-authorized network engineer can help you to design and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and upgrade efficiently from outdated devices to the latest releases. Progent's Junos OS engineers can also offer support for Juniper's premier network control software to help you to simplify the administration and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage environments that include a combination of Juniper's OS platforms.
Mandrake Linux Consulting Services
24/7 Colbolt Linux Network Consultant
Progent's Linux support services provide small and mid-size businesses and software developers help with administering and supporting Linux computers that coexist with Microsoft-based networks. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of experience offers you an easy single source to help you build and manage a secure and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Aironet AP Management Network Consulting
Top Quality Support Services Aironet 2800 Access Point
Progent's Cisco certified Wi-Fi experts can provide affordable remote and onsite help for legacy and current Wave 2 Aironet wireless access points (APs) and Progent can help your business to plan and manage wireless solutions that include indoor and outside/industrial Aironet access points.
Ryuk ransomware recovery Consultant Services
Urgent Avaddon ransomware recovery Specialists
Progent's proven ransomware recovery experts can assist you to rebuild an IT network victimized by a ransomware virus such as Ryuk, WannaCry, Hermes, or Locky.
Small Business Network Architect Firms
Small Business Systems Consultant
Progent provides the services of Microsoft and Cisco-Certified network consulting professionals to offer clients affordable alternatives to help organizations maximize the value of Microsoft and Cisco technology. For networks that range from small offices to large enterprises, Progent's expert engineers can show you how to enhance your network's e-mail architecture, protection, reliability, throughput, and system management.
Fortinet Firewall IPS Support and Setup
Online Troubleshooting Fortinet FortiGate NGFW Firewalls
Fortinet next-generation firewalls are leaders in offering top performance for SSL inspection. Progent's Fortinet firewall consultants can help your business to configure your Fortinet security appliances to safeguard all your IT assets at the network perimeter, within the data center, at branches, and at the cloud edge.
Comprehensive Event Management Network Consulting
24/7/365 System Center Operations Manager Remote Troubleshooting
Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, enhancing and repairing Microsoft SCOM environments and can provide organizations of any size expert remote or onsite consulting services for SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive online or onsite troubleshooting to assist you to fix critical issues uncovered by Microsoft SCOM 2012.
Microsoft Teams with SharePoint Online Consultant Services
Microsoft Teams Admin Center Consultancy
Progent can help your business to design an upgrade to Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Open Now Microsoft SQL Server Information Technology Consulting Group
Migration Consulting SQL Server 2008
SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of enterprise-class programs that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Firewall and VPN Network Security Testing
Checkpoint Security Consultants
Progent offers small and mid-size businesses expert support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and VPN security vendors including Check Point Software, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security strategy and choose the right products from a variety of vendors to support your security goals while sticking within your spending limits.
Integration Companies Amazon Marketplace Web Service development
Microsoft Certified Partner Amazon Marketplace Web Service programming Coding
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.
Security Firm Check Point Newxt Ceneration Firewalls
Check Point 3000 Firewalls Cybersecurity Consultancy
Progent's Check Point consultants can show you how to choose and deploy Check Point Firewall and VPN utilities and hardware based on Check Point's technology to provide an affordable and efficient security solution for your IT network. Progent can also help you configure other Check Point products such as ZoneAlarm and Check Point Series 80 appliances with security solutions from other vendors and provide a central source for continuing technical support, administration, training, and consulting expertise.
Dynamics GP Excel Cubes Consult
Microsoft Certified Partner Dynamics GP Development Consultants
Progent's expert application designers and programmers can assist your business to build enhancements to Microsoft Dynamics GP that address the unique needs of your business without losing the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a selection of development technologies that can be used to build integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.
Symantec Security Technology Consulting Services
Computer Security Specialist Symantec Security
Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and Symantec VPN products including the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to current firewall technology. Progent can also enable you to design and implement a complete security plan that can include firewall and VPN devices and software, outsourced security and virus defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your one-stop source for on-going technical support, maintenance, training, and security consulting.
IT Consultant Apple OS X and macOS
Outsourcing Mac
Progent's consultants offer Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and custom training. Progent can assist clients to migrate to macOS from OS X or earlier versions of OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also assist you with Apple iPhone integration and iPad synchronization, or migrating to Apple's iCloud. For computer environments built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, integrating and maintaining a network environment that is available, secure, fast and aligned with your company's business goals.
Configuration wireless IP phones and Cisco Unified Communications Manager
Online Troubleshooting wireless IP phone security
Progent's Cisco-certified Wi-Fi integration consultants can help you to configure, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Dynamics GP 2015 Dexterity Developer Firms
Dynamics GP 2015 R2 Troubleshooting Professional
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud readiness, supports the most popular handheld devices, permits single login with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's team of Microsoft-certified consultants have the depth and breadth of technical skills and hands-on experience to address the critical technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the return on your investment in this powerful product.
Urgent Double-Take Software Backup Support and Setup
Urgent IT Consultant Double Take Replication Manager
DoubleTake/Carbonite Software offers a selection of products intended to provide small and midsize companies a variety of affordable alternatives for backing up and restoring business-critical workloads such as Microsoft Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progent’s business continuity planning experts have extensive experience integrating DoubleTake/Carbonite products into small company IT networks to create a high state of availability and disaster recovery capability at an affordable price.
