Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in St. Louis
ProgentProgentís consulting services for network service firms in St. Louis Missouri allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent extension of your regular network support group. This can ease the way for you to grow your client base, fill out your service catalog, create happy clients, and improve your profits.

Progentís nationwide team of network engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the worldís largest IT support businesses. Progentís range of technical knowledge allows you to add to the scope of your IT support business, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT consulting firm with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of world-class services. Progent bills you directly and works under your direction to deliver your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just costly to acquire and staff, but difficult to set up and maintain. Small or niche IT service firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metros is available across the country at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your clients enter incident reports by means of your own branded Internet portal, a toll-free number, or by sending a request to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional information on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support team, responding to your direction, and bills your firm instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting platform to ensure that all IT services performed are fully documented. This allows support group to shift service responsibilities to in-house personnel once you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and safely take on more jobs outside your main fields of expertise and serve new geographies without the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more customers using your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to high-level consulting. Effective online service cuts costs and produces fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for St. Louis, Missouri Businesses
Progent's seasoned roster of certified consultants can provide St. Louis, Missouri businesses a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in St. Louis, Missouri
To learn more information about Progent's consulting program for network service organizations in St. Louis, Missouri, call 1-800-993-9400 or visit Contact Progent.