St. Louis Specialists for IT Support Firms
Seamless Temporary Staff Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in St. Louis
Progent’s consulting support for IT service organizations in St. Louis Missouri enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless augmentation of your in-house network support group. This can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy customers, and improve your profits.
Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, network admins, and data security professionals have acted as transparent supplements to the IT groups of some of the country's largest IT support businesses. Progent’s range of expertise enables you to add to the scope of your IT service business, and Progent’s close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network consulting company with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's reseller program for network service providers offers seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective Help Desk. But modern ticketing platforms are not just expensive to license and staff, but also a hassle to configure and maintain. Smaller IT support firms rarely have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support workload, the diversity of technologies your company can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support companies include:
- Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite support in major metro areas is available throughout the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your customers submit service requests by means of your branded Internet portal, an 800 phone number, or by directing an email to your designated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows your support team to become a single source for virtually all IT expertise your customers may need. You can build your team and strategic in-house competencies at your own pace without being forced to say no to opportunities due to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your direction, and invoices your firm rather than your customer.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Extensive Service Reporting: Progent utilizes an advanced documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift account responsibilities to in-house consultants when you have enough staff and relevant skill sets.
- Safely Expand Your Service Business: You can easily and affordably take on additional jobs beyond your main fields of expertise and serve additional territories without assuming the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support firm by delivering more solutions to more customers using your own company name.
- Flesh Out Your Services Portfolio: Progent can provide top-tier support in a broad array of technologies and can be a reliable resource for growing your IT service business.
- Fast Escalation: With a large roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
- Make Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
- Online Technical Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Efficient online service saves money and produces fast solutions.
- Major Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for St. Louis, Missouri Organizations
Progent's seasoned team of certified consultants and technical experts can provide St. Louis, Missouri businesses a broad array of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Office 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Online Network Technical Support
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Experts
- Cybersecurity Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support Services
- Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Windows Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Management
- iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Telepresence
- Microsoft Skype for Business and Teams
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Firms in St. Louis, Missouri For additional details about Progent's reseller support for network service organizations in St. Louis, Missouri, call 1-800-993-9400 or refer to Contact Progent.
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24x7 Amazon S3 integration Outsourced Programming
Amazon Web Services enterprise hybrid cloud solutions Programming
Progent offers cost-effective online consulting to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security.
Remote Cisco VPN Online Troubleshooting
Support VPN
Cisco's security and remote connectivity solutions for small to medium sized businesses represent a complete array of manageable security hardware and software to help safeguard your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that align best with your corporate goals.
System Center MOM Consultants
24x7 Network IT Consultant
Even if your company has a small network services group and a limited IT budget, your information system can still feature the same high reliability and responsiveness that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier network consultants, the most recent network management products for proactive monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and hardware up and running.
Consultant Windows and Solaris
Solaris with Windows Consultant Services
If your office computer system combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive environment that allows all your OS platforms to run side by side for simple management, transparent dataflow, high reliability, superior throughput, and tight protection. Progent's UNIX and Windows coexistence support offerings feature IT architecture configuration and service, support for Windows services for UNIX, remote network monitoring and administration, online network help and troubleshooting, in-person technical support, and Helpdesk services.
Office Word desktop Consulting
24-7 Office Word document sharing Consulting
Progent's Microsoft Office Word and Office 365 Word consultants can provide a broad selection of economical online support services to help you to manage and troubleshoot your legacy Microsoft Word solution or help you to upgrade to a newer version of Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility issues between various versions of Word, integrating Word with other Office apps like Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, smart phone synchronization, and remote training classes customized for individuals or groups.
VMware Cross vCenter NSX Consult
Consultant Services VMware Site Recovery Manager Migration
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Google Cloud Compute Engine solutions Consultant
Google Cloud VM Consulting
Progent offers affordable remote and on-premises consulting to assist companies to migrate all or part of their core network resources to Google Cloud Platform services. This can save time and hardware costs and allow access to Google's cutting edge machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security.
Microsoft and Cisco Authorized Expert Co-managed Heldesk Computer Consulting
Supplemental Service Desk Support
Progent's Microsoft certified experts provide several ways to help medium-size and large businesses create a cost-effective and productive internal Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help organizations sift through the numerous high-quality Help Desk software packages on the market and decide what products might be excessively expensive, miss key features, or align poorly with your organization's business goals. Progent also offers temporary staffing for organizations who want to reinforce their in-house Help Desk staff for special tasks or to fill in for vacationing or indisposed workers.
CRISC Cybersecurity Setup and Support
Risk Response Online Help
Progent's disaster recovery support and business continuity engineers can show you how to create a disaster recovery plan to prepare for an IT network disaster. Progent can help you create a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to create an affordable, high-availability system solution that takes into account availability issues involving a wide range of network technologies and processes.
Emergency Microsoft Office XP Network Support Technician
Microsoft Office 2000 Information Technology Consulting Group
Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to allow minor problems to fester.
VPN Computer Consultants
Online Support Services Cisco VPN
Cisco's network security and offsite connection technology for small companies offer a full line of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and CCNP qualifications who are able to help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that fit most closely with your company objectives.
SQL Server Replication Consultant Services
Microsoft T-SQL Programming Firms
Progent's certified SQL Server application programmers and DBAs offer online consulting to assist organizations of all sizes to build, administer, and troubleshoot applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server experts can provide help with any phase of application development in environments that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
Best System Center 2016 Security and Compliance Computer Consultant
System Center 2016 and Office 365 Integration Consultant
Progent has more than a decade of background integrating, maintaining and troubleshooting the key components included with Microsoft System Center and can assist your organization to plan, deploy, support, and fix your Microsoft System Center 2012 R2 solution to maximize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent can assist you to migrate to the current version of System Center from an earlier release or from a third-party datacenter management solution to deliver the advantages of best-in-class provisioning, management automation, security and compliance, plus datacenter and critical application availability and performance monitoring.
Support and Setup Consulting for IT Service Firms
Expertise for IT Service Providers Consulting
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology engineers under your own brand as a transparent arm of your IT services staff.
Troubleshooting Android Touchdown
Android security Online Troubleshooting
Progent's veteran team of IT consultants and subject matter specialists have extensive experience delivering remote and on-premises support for organizations of any size who need to incorporate Android phones into their IT systems so that mobile clients can be productive while on the go. Progent has the breadth of skills to resolve network problems that involve numerous manufacturers and that entail a mix of older and current technology. Progent provides cost-effective remote expertise to help you with any facet of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed support to assist you to handle particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network projects on schedule and on budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or individual classes to help you manage and operate Android phones and tablets securely and productively.
Exchange Server 2007 Outsourcing
Microsoft Exchange Specialists
Progent's expert support team can help you design and implement an efficient in-place Exchange Server 2007 upgrade plan that avoids productivity disruption, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent has the background to complete your project rapidly and affordably. Progent's Exchange 2007 help, repair, and design services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.
SonicWall NSA 6650 Firewall Consulting
SonicWall VPN Network Security Auditing
Progent's certified SonicWall firewall experts can help you integrate, maintain, and tune SonicWall firewall products including the current SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security plan and design protection into your corporate practices.
HP Lights-Out 100c Remote Management Card Engineers
Consultant Aten IP9001
Remote server management cards give network administrators complete control over a server without the need for an on-site presence. Using these server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and manage a fault-tolerant business network that includes remote server management cards and Progent can use these remote server management cards to provide efficient remote technical assistance. Progent has experience with a variety of remote server management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Private Cloud Hosting for Virtual Data Centers Specialist
Private Cloud Hosting Consultancy
Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size organization's production servers in a solution that gives the maximum level of dependability and expandability and is also simple to migrate to any data center. Progent's Private Cloud Hosting and Management services are built upon proven virtualization platforms that enable small and midsize companies with multi- platform environments to save significantly on the expense of capital investments, infrastructure support, and IT management while achieving world-class reliability and an unmatched degree of vendor independence.
RV Series VPN Router Integration Support
ISR G2 Routers On-site Technical Support
Cisco offers a full product line of routers that includes routers designed to deliver the security, bandwidth, and availability demanded by organizations from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to build a solid foundation for your network and to make it easy to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, including Cisco's 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Series Routers.
Integration Microsoft Windows 2000
Windows Server 2000 Migration Consultants
Progent's certified Windows 2000 consulting staff can show you how to optimize the capability of your existing Windows 2K Servers and can streamline system administration, offer technical support and troubleshooting, and strengthen security. Progent can also show you how to design, rationalize, and execute a strategy to upgrade from Windows Server 2K to Windows Server 2003. Progent is expert in designing pilot installations to reduce the obstacles associated with migrating to Windows Server 2003 by uncovering possible hardware and software compatibility problems.
Consult Microsoft Azure hybrid cloud integration
Microsoft Certified Partner Microsoft Azure hybrid cloud solutions Consultant
Progent can assist you with every phase of Azure cloud integration such as needs analysis, prerequisites assessment, system design, pre-production testing, deployment, automated management, performance optimization, license controls, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist you to set up and debug firewalls and VPN connections so that your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based services.
Microsoft Exchange Server Migration Engineers
Specialist Microsoft Exchange Server Upgrade
Progent offers expert support for each step of your Exchange Server 2010 migration including end-to-end project management services, site prep, project planning, specification of new software licenses and hardware needed, suggested sourcing, system testing at customer site or at Progent's test facility, managing temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the previous system, and webinar training for customer's support group and end users.
wireless IP phone integration Technology Consulting
wireless IP phones and Aironet APs Network Consultant
Cisco's wireless VoIP phones are hardened wireless handsets intended for workers who are mobile within office, warehouse, retail or other environments where management wants user endpoints that provide more administrative control, data security and durability than is possible with the Bring-Your-Own-Device mode of workplace communications. Successful integration of Cisco's wireless VoIP phones typically requires that you set up and optimize numerous key pieces of your wireless infrastructure including APs, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's certified consultants offer remote and on-premises support to help you build and manage a Cisco wireless VoIP phone solution by providing services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.
