Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in St. Louis
Progent’s consulting services for network service firms in St. Louis Missouri allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent augmentation of your regular IT support team. This can help you grow your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.
Progent’s nationwide roster of network infrastructure experts, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless extensions to the IT staffs of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent’s transparency lets you strengthen and protect your branding.
Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network experts of any independent computer support company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of professional IT services. Progent bills you directly and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms an economical way to retain their own branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to expand your support volume, the range of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service firms allows you to act as a sole point of contact for virtually all technical expertise your clients may need. You can build your team and core in-house competencies steadily without having to say no to new business due to a gap in in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for St. Louis, Missouri Companies
Progent's veteran roster of certified consultants and technical experts can deliver St. Louis, Missouri organizations a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:
Learn More Details About Progent's Reseller Support for IT Service Firms in St. Louis, Missouri To learn additional details about Progent's reseller program for network service firms in St. Louis, Missouri, call 1-800-993-9400 or refer to Contact Progent.