Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in St. Louis
ProgentProgentís consulting services for network service firms in St. Louis Missouri allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent augmentation of your regular IT support team. This can help you grow your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.

Progentís nationwide roster of network infrastructure experts, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless extensions to the IT staffs of some of the worldís largest IT support businesses. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progentís transparency lets you strengthen and protect your branding.

Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network experts of any independent computer support company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of professional IT services. Progent bills you directly and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms an economical way to retain their own branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to expand your support volume, the range of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metros is offered across the country at extra cost.
  • You keep full control of your clients and billing.
  • Your clients submit service requests by means of your branded Internet portal, a toll-free phone number, or by directing a message to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service firms allows you to act as a sole point of contact for virtually all technical expertise your clients may need. You can build your team and core in-house competencies steadily without having to say no to new business due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, under your coordination, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent uses an advanced reporting system to make sure all services performed are thoroughly described. This enables your IT support organization to shift account responsibilities to internal personnel when you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and safely take on more jobs outside your core fields of excellence and open additional geographies without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service provider by offering more services to more clients under your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: Thanks to a large roster of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center support to advanced consulting. Efficient online service cuts costs and produces quick solutions.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for St. Louis, Missouri Companies
Progent's veteran roster of certified consultants and technical experts can deliver St. Louis, Missouri organizations a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Firms in St. Louis, Missouri
To learn additional details about Progent's reseller program for network service firms in St. Louis, Missouri, call 1-800-993-9400 or refer to Contact Progent.