Remote Computer Support Services for

Immediate Remote Help for St. Louis Small Office Networks
For small businesses located in St. Louis or anywhere in Missouri, Progent offers phone help for networks based on Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and have access to the sophisticated technology needed to solve the majority of network issues quickly. This reduces direct costs because service calls require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more with incidental costs by reducing or avoiding system outages and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike many remote support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast repairs somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently results in your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed a set of customized tools and field-tested methodologies that ensure the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your system without violating network security.

Progent's sophisticated service reporting application stores extensive documentation describing the service that Progent's clients have received. Progent's team service personnel have access to the history of services provided to each customer by every engineer. This database of anomalies and fixes is organized as a readily exploitable support knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with major vendors including Cisco and Microsoft make available additional extensive support databases and allow priority access to vendors' in-house product engineers so Progent's remote service specialists can find optimal resolutions promptly.

Phone-based technical services available from Progent to clients in St. Louis and anywhere in the state of Missouri include:

• Certified Windows Support
  Progent's Microsoft-qualified online support professionals offer computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad variety of platform support such as Windows Server 2012 R2 planning and integration support, Windows Server 2008 set up, Exchange Server 2013 deployment, Exchange 2010 management, SharePoint Server 2010 development, Microsoft Lync integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server development and SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server training, and SBS Server 2011 support.

  Progent in addition can deliver a broad range of affordable desktop consulting and support services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop assistance includes assisting you to upgrade to Microsoft Windows 7 non-disruptively, support 64-bit desktop applications, or integrate Microsoft Office 2010.

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier accreditation for network professionals, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to handle the most challenging problems surrounding network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to fix problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.

  Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.

• CISSP, ISSAP, and CISM Qualified System Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple Mac, Linux, or UNIX environment against internal or external threats or assist you to recuperate quickly following a damaging breach. Security support services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• UNIX, Linux, Solaris, and Mac OS X Support Services
  Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a wide array of computer technologies such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware and Citrix XenServer virtualization products for server hardware consolidation and easy management, and migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.

  Major Linux variants for which Progent can provide expertise include:
  — RedHat
  — SUSE Linux
  — Debian-GNU
  — Slackware
  

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:

• Help Desk Support
  Progent's Help Desk support alternatives for small organizations with environments based on Windows, Cisco Systems, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for smaller businesses who don't have the budget to assemble and manage an internal Help Desk but who need quick response from a dependable Help Desk with proficient telephone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

  Progent’s Virtual Help Desk Call Center is intended for larger companies and operates as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve the toughest computer system issues, or be ready in those situations when your regular service providers are overwhelmed.

  Progent's Help Desk team of seasoned network professionals provides your clients in St. Louis or anywhere in the state of Missouri immediate communication with a dependable support group with years of experience providing telephone-based help and remote repair service for IT systems that incorporate Windows, Cisco Systems, Apple Mac, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a key driver of business performance, and Progent's intent is to resolve and not just report technical issues.

• Applications Services: Education, Programming, and Integration
  Progent's Applications Experts staff offers online advanced engineering expertise and training in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Word, and Office Excel. To find out more information about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.

  Online Network and Server Monitoring Services
  Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote network monitoring services based on MS Operations Manager, customized by Progent for your environment so that your IT support is proactive rather than reactive. By uncovering looming trouble spots before they cause network outages, automated monitoring can minimize disruptive and expensive service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft environments, or environments that support multiple platforms.

How Your St. Louis Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or send email to information@progent.com. For small companies and new businesses in St. Louis or throughout the state of Missouri, Progent's online network support engineers can deliver professional and affordable IT support the moment your company has to have it. Long experience offering online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premise service calls.

Even if your St. Louis company works with a regular independent consultant or maintains a full time organization that know how to handle common computer issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to deal with sudden network crises or especially complex integration projects.

Advantages of Progent's Network Help for Small Companies in St. Louis
Progent's remote support services allow your St. Louis small company to realize the benefits of timely, expert IT support without the cost of managing a full-time IT staff. Your network will derive greater business worth by becoming increasingly available, productive, and secure. Benefits to your business include:

• Convenient virtual expansion of your local support resources
  For most small businesses in St. Louis or anywhere in Missouri, nearby network service resources, whether represented by independent consultants or a full-time maintenance staff, can resolve typical network issues. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support specialists offer a convenient, quick, and economical way to augment your regular help and to convey valuable information to increase your capability to resolve downstream problems in-house.

• Reduced Reliance on Freelance Service Providers
  For IT support, small companies commonly rely on individual freelance consultants. While independent service people carry less overhead than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your small business grows, network unavailability and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve support experts to insure your network is always available.

• Build a Solid Basis for Seamless Expansion
  Small organizations typically begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems need proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can offer the stable foundation to handle vital business demands and facilitate future growth.

• Work with Problem Solvers Instead of Technology Resellers
  Small offices need advice and technical education to negotiate an increasingly complicated array of technology options capable of accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to sell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical background, fine tuned support tools, and understanding of corporate IT allow small businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Entire Line of Servers
  Progent offers world-class expertise for Microsoft’s powerful server platforms with services that include Windows Server 2012 R2 planning and integration support, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Windows 2000 upgrades, Microsoft Exchange 2013 Server integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL 2008 consulting and Microsoft SQL Server 2012 upgrades.

• Value Pricing
  Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premise support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow minor problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few support firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Urgent Support.