Fast Phone Support for St. Louis Small Office Networks
Immediate Online Consulting for St. Louis NetworksFor small businesses located in St. Louis or anywhere in the state of Missouri, Progent offers remote help for networks based on any mix of Microsoft, Cisco Systems, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco Systems CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve most network problems quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike many online support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick solutions somehow turn into major tabs. Progent's skill at handling problems efficiently results in your business saving money.

Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for small and midsize business IT networks. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to interface to your company's system remotely without violating network security.

Progent's proven service reporting application maintains comprehensive documentation of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support rendered to each Progent client by every engineer. This database of trouble tickets and resolutions is stored as a readily searchable proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and formal relationships with major technology companies including Cisco and Microsoft open up other extensive technical support databases and allow quick response from vendors' internal engineering staff with the result that Progent's remote service experts are able to arrive at optimal solutions in the least time.

Online technical support services Offered by Progent to customers in St. Louis and anywhere in the state of Missouri include:

  • Certified MS Windows Support
    Windows Expertise for St. Louis, MissouriProgent's Microsoft-certified online service engineers offer computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server design, Lync 2010 implementation and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2012 development and Microsoft SQL Server 2014 migration, Systems Center Operations Manager network monitoring and reporting, Project Server 2010 training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide range of cost-effective PC desktop support services to help your company to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade support plus Microsoft System Center Configuration Manager design and installation and Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Consultants for St. Louis, MissouriThe Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with the most complex problems encountered in network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco Systems' internal support staff in isolating problems with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience permits them to solve problems quickly. In common cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.

    Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Certified System Security Engineers for St. Louis, MissouriProgent's accredited CISSP and ISSAP security engineers offer a variety of security services that can enhance the safety of your Microsoft Windows, Mac, Linux, or UNIX network against attacks or assist you to clean up quickly after a damaging breach. Security support services available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a broad array of information technologies such as system infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware and Citrix virtualization technologies for server hardware economization and simplified management, and migration from older systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.

    Major Linux platforms for which Progent offers expertise include:
    RedHat Linux
    SUSE Linux

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small organizations with networks based on Windows, Cisco Systems, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for small businesses who lack the budget to assemble and manage an in-house Call Center but who need quick access to a reliable Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless supplement to your current Help Desk resources. Progent's Virtual Call Center can act as a an escalation resource for complex computer system problems, or be ready in overflow circumstances when your ordinary service providers are swamped.

    Progent's Call Center staff of experienced network professionals offers your computer users in St. Louis or anywhere in the state of Missouri immediate contact with an effective technical support resource with extensive experience offering phone support and online troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a major driver of business success, and Progent's aim is to resolve and not simply document technical problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced consulting support and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Office Excel. For additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.

    Online Network and Server Monitoring Support
    Progent can provide businesses in St. Louis, or anywhere in the state of Missouri, remote computer system monitoring support centered around System Center Operations Manager, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they cause network outages, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows systems, or environments powered by a mix of OS platforms.

How Your St. Louis Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or e-mail For small organizations and new ventures in St. Louis or anywhere in the state of Missouri, Progent's phone-based computer support engineers can provide effective and cost-effective IT help the instant your business has to have it. Long experience providing remote tech support has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your St. Louis small business works with a regular independent consultant or employs a full time IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve sudden system emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Small Companies in St. Louis
Progent's remote network troubleshooting services allow your St. Louis small business to have the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your information system will derive added business value by being more available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most small companies in St. Louis and throughout Missouri, nearby network service resources, whether made up of outside consultants or an in-house maintenance staff, can solve typical network issues. However, serious problems might spring up when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online service specialists offer an easy, fast, and affordable solution to augment your local resources and to convey useful information to increase your ability to resolve future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, small organizations commonly depend on independent freelance consultants. While independent service people carry less internal costs than big service companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve personnel may require your business to go without help during an IT crisis. As your company grows, system downtime and problems with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your IT system stays available.

  • Build a Solid Foundation for Smooth Expansion
    Small companies often start with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. These poorly designed systems need proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a system architecture able to deliver the solid foundation to handle critical business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Small companies need guidance and technical education to navigate through an ever more complex maze of technology options capable of promoting business success and improving productivity. They do not need a network consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is designed around a profitable technology instead of the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT experience, fine tuned support tools, and understanding of corporate IT allow small companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Line of Servers
    Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 integration, Microsoft Windows Server 2003 upgrades, Windows 2000 Server migration, Exchange 2013 Server planning and deployment, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL 2012 help and SQL Server 2014 upgrades.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with large invoices for quick fixes so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every client. The practice of documenting and archiving service records results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and costly service disruptions.

How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for IT support, go to Immediate Emergency Support.

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