Fast and Affordable Online Troubleshooting for St. Louis Computer Networks
Urgent Remote Technical Support for St. Louis SystemsFor businesses in St. Louis or anywhere in the state of Missouri, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they have the practical experience and have access to the advanced technology necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor repairs somehow turn into large invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that promote the maximum level of efficiency for online help and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to interface to your environment without violating network security.

Progent's sophisticated technical support database system keeps comprehensive records of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help delivered to each Progent client by every engineer. This history of trouble tickets and repairs is organized as a readily searchable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions quickly.

Remote services provided by Progent to companies in St. Louis and anywhere in the state of Missouri include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the budget to support an in-house Call Center but who require quick access to an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult network challenges, or be ready in those instances when your ordinary resources are swamped.

    Progent's Help Desk Call Center team of seasoned network consultants provides your customers in St. Louis or anywhere in the state of Missouri immediate contact with a large support group with substantial experience delivering phone support and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's intent is to resolve instead of merely record network issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so your network maintenance is proactive and automated. By detecting potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that support a combination of operating systems.
How Your St. Louis Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in St. Louis or anywhere in the state of Missouri, Progent's online computer support engineers are ready to deliver expert and economical IT support the moment your company requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your St. Louis organization relies on a local freelance consultant or maintains a full time IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to solve sudden system emergencies or especially complicated integration problems.

Details of Progent's Online Computer Services for St. Louis
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in St. Louis or anywhere in the state of Missouri the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, at the forefront of network support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to each client. The discipline of detailing and archiving service activity results in more effective support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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