Urgent Phone Troubleshooting for St. Louis Small Business Networks
Immediate Remote Support for St. Louis NetworksFor small businesses in St. Louis or anywhere in Missouri, Progent provides remote help for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco Systems CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. This reduces immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently translates into your business saving cash.

Progent's Online Service Technologies
Over time, Progent has refined a set of customized tools and proven processes which ensure the highest level of effectiveness for remote engineering help and repair for small and midsize business computer networks. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your computer system remotely without compromising system security.

Progent's sophisticated service reporting system maintains detailed histories of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services rendered to every client by every consultant. This database of trouble tickets and responses is structured as a readily exploitable support knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to come up with the best solutions promptly.

Remote support services available from Progent to small businesses in St. Louis and anywhere in the state of Missouri include:

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects that small companies often need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for small companies with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for small companies who don't have the budget to create an internal Help Desk but who want quick access to an effective Help Desk with professional telephone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or revamping your established one, selecting or customizing Help Desk software to address the unique demands of your business, or adding temporary online personnel to work with your internal Help Desk Call Center team to deal with demanding events like software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of seasoned network consultants provides your customers in St. Louis or anywhere in the state of Missouri quick access to an effective technical support group with extensive background delivering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a significant contributor to business performance, and Progent's intent is to resolve rather than just document IT problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out more concerning Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Services.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in St. Louis, or anywhere in the state of Missouri, online network monitoring support centered around System Center Operations Manager (SCOM), enhanced by Progent to suit your environment so your network support is proactive and automated. By uncovering possible issues before they evolve into crashes, system monitoring can head off inconvenient and costly network breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or networks based on multiple operating systems.

How Your St. Louis Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or e-mail information@progent.com. For small businesses and new businesses in St. Louis or anywhere in the state of Missouri, Progent's online computer support engineers can provide professional and cost-effective system help the instant your company requires it. Long experience providing online technical assistance has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your St. Louis office has a local independent consultant or employs an in-house organization that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to handle sudden system emergencies or especially tough integration projects.

Features of Progent's Online Computer Support for St. Louis
Progent's online support, remote repair, network security consulting, and system administration services give small companies in St. Louis or throughout the state of Missouri unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your small business world class IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help services include:

  • Fast Phone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in St. Louis and is also ideal for networks in geographic areas of Missouri that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing training.

  • Per Minute Rates to Reduce Costs
    Progent provides online support on a per-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for online service and requires no monthly retainer for services provided during normal business hours. This saves you from paying big bills for simple fixes.

  • Availability of Cisco Network Infrastructure Experts
    As a Registered Partner for Cisco Systems, Progent offers help from on-staff professionals with skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's core consulting services include system integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Help available from the Application Experts Group includes:
    Microsoft Dynamics GP Support and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2014 and 2014 Support and Software Design
    Oracle Database Administration and Application Development
    MySQL Project Management and Application Development
    Apple Mac Support

    By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that fit the unique needs of your business.

  • Advanced Online Access Software
    Protected online access permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise require an expensive personal visit. State-of-the-art online connectivity software and expert technicians together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online support and automated network analysis.

  • Compatibility with Leading VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24-hour Support for High Network Uptime
    For small businesses with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are intended specifically for budget-constrained small companies whose clients require instant recourse to a Help Desk service with effective telephone support and full escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical experience, refined remote support software, and understanding of enterprise networking allow small offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent offers in-depth support for Microsoft’s leading server platforms with services such as Windows 2012 R2 Server migration and integration support services, Windows Server 2008 expertise, Windows Server 2003 maintenance, Windows 2000 Server legacy support, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2012 expertise and Microsoft SQL Server 2014 migration.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premise support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each customer. The practice of documenting and organizing service activity results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.

How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.

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