Fast and Affordable Remote Technical Support for St. Louis Computer Networks
Immediate Remote Technical Support for St. Louis NetworksFor organizations in St. Louis or anywhere in the state of Missouri, Progent offers online help for computer systems based on Microsoft, Cisco Systems, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the practical background and have access to the sophisticated tools required to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls accumulate minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is particularly important in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick solutions manage to end up as substantial tabs. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Service Technologies
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco Systems, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your environment without violating system security.

Progent's proven customer support reporting application maintains comprehensive documentation for the support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of support provided to each client by any Progent consultant. This archive of problems and solutions is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close partnerships with major industry leaders such as Cisco and Microsoft open up additional vast technical support databases and permit fast response from vendors' internal product engineers so Progent's online consulting specialists can arrive at the best resolutions promptly.

Remote technical services offered by Progent to companies in St. Louis and throughout the state of Missouri include:

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the budget to create an internal Call Center but who want quick access to a reliable Call Center with professional telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a transparent supplement to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult technical challenges, or be ready in those situations when your regular support engineers are swamped.

    Progent's Call Center staff of experienced network experts offers your clients in St. Louis or anywhere in the state of Missouri fast contact with an effective network service group with years of experience offering phone consulting and remote diagnostics for computer environments powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a solid contributor to business performance, and Progent's policy is to resolve and not just document technical issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team offers remote advanced engineering expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and MS Office Excel. For more on Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.

  • Online Network and Server Monitoring Services
    Progent can provide companies in St. Louis, or anywhere in the state of Missouri, remote computer system monitoring services centered around System Center Operations Manager (SCOM), customized by Progent to fit your business so your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, system monitoring can head off inconvenient and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows systems, or environments that incorporate a combination of platforms.
How Your St. Louis Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in St. Louis or throughout the state of Missouri, Progent's phone-based network support engineers are ready to deliver expert and economical IT help whenever your organization has to have it. More than a decade of offering online tech support has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your St. Louis company deals with a regular independent support technician or employs an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to address unexpected system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in St. Louis
Progent's remote IT consulting services allow your St. Louis company to experience the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    For most businesses in St. Louis and throughout Missouri, local computer support providers, whether represented by outside consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems may occur when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support professionals offer an easy, fast, and budget-friendly way to supplement your regular resources and to pass on valuable information to improve your ability to handle future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller companies often depend on individual freelance service providers. While freelance service people have less internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for assistance during an emergency. As your company grows, network downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve support experts to make sure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically start with an IT system created on a shoestring budget. Without a robust framework, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built systems need careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a system infrastructure able to offer the solid foundation to handle current business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of technology options capable of promoting business success and improving efficiency. These companies do not need a network engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide world-class support for Microsoftís leading server products with services that include Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Windows 2000 Server upgrades, MS Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you owe just for received support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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