Immediate Remote Support for St. Louis Networks
For organizations located in St. Louis or anywhere in the state of Missouri, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they possess the practical background and have access to the sophisticated tools needed to resolve most information system issues rapidly. This lowers direct expenses because service calls require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor fixes somehow turn into big tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and field-proven processes that permit the highest level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to access your company's environment without breaching network security.
Progent's proven service reporting application stores extensive documentation describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services provided to each customer by any engineer. This archive of trouble tickets and solutions is structured as an easily exploitable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' internal support staff so Progent's remote consulting specialists are able to come up with optimal resolutions quickly.
Online technical support services available from Progent to companies in St. Louis and anywhere in the state of Missouri include:
Authorized MS Windows Support
Progent's Microsoft-premier online service professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop services to help your business to install, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. CCIEs know how to handle the most stubborn challenges occurring in network planning, installation, management, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value because their deep experience enables them to fix problems quickly. In many cases, less experienced consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using sophisticated remote support technology to provide quick, safe, and affordable diagnosis and remediation.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity products. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points deployment help, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security services to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your business to recover quickly after a damaging penetration. Security services available from Progent include: thorough information security and compliance evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; designing safe architectures for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a broad range of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency online help troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your St. Louis Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting services can guide you in creating an effective new Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to address the special needs of your corporation, or providing occasional phone support staff to supplement your internal Help Desk group to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network consultants offers your computer users in St. Louis or anywhere in the state of Missouri immediate assistance from an efficient support resource with years of experience delivering phone help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to business performance, and Progent's policy is to resolve and not merely record network issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in St. Louis, or anywhere in the state of Missouri, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they result in full-scale emergencies, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support multiple OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in St. Louis or throughout the state of Missouri, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support the moment your business needs it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person support visits.
Even if your St. Louis company has a local freelance consultant or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to fix sudden system crises or especially complex integration problems.
Advantages of Progent's Network Help for Offices in St. Louis
Progent's online network troubleshooting services allow your St. Louis company to realize the advantages of timely, expert network support without the expense of managing an in-house IT organization. Your information system will derive greater business worth by becoming more reliable, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your local IT resources
For most businesses in St. Louis or anywhere in Missouri, local network support resources, whether consisting of outside consultants or an in-house IT staff, can handle the majority of network issues. However, IT crises sometimes strike when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call service professionals provide a convenient, fast, and economical way to augment your local resources and to pass on useful information to increase your capability to handle future problems in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller businesses often rely on individual freelance service providers. Although independent service people have less internal costs than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to go without help during an emergency. As your company expands, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your network remains up and running.
- Build a Solid Basis for Seamless Growth
Companies typically begin with an information system created on a shoestring budget. Without a proper framework, slap-dash repairs can get thrown onto a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture able to deliver the solid foundation to meet vital business requirements and ease downstream expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller offices need guidance and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can lead to a situation where the recommended
solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the real interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each client. The practice of documenting and archiving service activity allows more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.