Urgent Phone Troubleshooting for St. Louis Small Office Networks
Fast Online Technical Support for St. Louis SystemsFor small and midsize businesses located in St. Louis or anywhere in Missouri, Progent offers online help for networks powered by Microsoft Windows, Cisco Systems, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the real-world experience and are equipped with the advanced technology necessary to solve most information system issues rapidly. Efficient support lowers immediate expenses since service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for online help is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs manage to turn into large bills. Progent's penchant for disposing of problems quickly translates into your business conserving money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for online engineering help and repair for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to link to your company's environment remotely without violating network security.

Progent's powerful service reporting system stores thorough histories describing all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help provided to each client by any consultant. This archive of problems and repairs is stored as a readily accessible support knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and formal relationships with major technology companies such as Cisco Systems and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best resolutions promptly.

Phone-based support provided by Progent to small businesses in St. Louis and throughout the state of Missouri include:

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs that small companies often need. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for small companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require quick response from a dependable Help Desk Call Center with proficient telephone assistance plus the ability to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk can act as a an escalation resource to resolve the toughest network challenges, or be available in hectic instances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center staff of seasoned network experts provides your computer users in St. Louis or anywhere in the state of Missouri quick contact with an efficient network service resource with substantial experience delivering phone consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a solid enabler of business performance, and Progent's aim is to solve and not simply record network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team can supply phone-based advanced consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and Excel. For more concerning Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.

  • Online Network and Server Monitoring Services
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, online computer system monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to suit your business so that your network support is proactive and automated. By detecting possible trouble spots before they evolve into downtime, proactive monitoring can ward off disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or networks powered by a combination of platforms.

How Your St. Louis Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or email information@progent.com. For small organizations and new ventures in St. Louis or anywhere in the state of Missouri, Progent's phone-based network support engineers are ready to provide effective and economical system help the instant your business has to have it. Long experience delivering online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your St. Louis small business relies on a local independent support technician or employs a full time organization that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially complicated integration projects.

Details of Progent's Online Network Support for St. Louis
Progent's phone help, Internet-based repair, system security expertise, and network management services offer small offices in St. Louis or throughout the state of Missouri unparalleled leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your organization world class IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

  • Fast Telephone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to small businesses in St. Louis and is also ideal for customers in more remote regions of Missouri that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has access to a broad array of Microsoft support tools, technical information, and continuing training.

  • Per Minute Rates to Reduce Costs
    Progent offers remote help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone help and asks for no periodic subscription fee for services delivered during regular business hours. This keeps you from facing big bills for routine repairs.

  • Availability of Cisco Certified Network Architecture Experts
    As a Certified Partner for Cisco Systems, Progent offers access to on-staff specialists with expertise in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for local and remote networking.

  • Application Specialists Team
    Progent's basic support services include system integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts Group covers:
    Microsoft Dynamics GP/Great Plains Consulting and Programming
    Microsoft Project and Project Online Training
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Expertise
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL 2016 Software Design and Microsoft SQL Server 2014 Software Development and Debugging
    Oracle Management Support and Application Programming
    MySQL Management and Application Development
    Mac Consulting

    By offering a full service centralized source for network generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that meet the specific needs of your company.

  • Sophisticated Online Access Tools
    Protected online access permits Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require a costly onsite service call. Sophisticated remote connectivity software and experienced technicians together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and remote network analysis.

  • Support for Mainstream VPN Gateways
    Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24x7 Support for High Network Availability
    For small businesses with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are designed especially for budget-constrained small offices whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow small businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Line of Servers
    Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, Windows 2000 Server upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.

How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent requirement for network help, visit Immediate Emergency Support.

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