St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.

St. Louis Onsite IT Consulting
Progent locations in the St. Louis Metro Area

City Street Address Contact Information
St. Louis, MO 231 S Bemiston
Suite 800
Clayton, Missouri 63105		 Sales Phone: 314-300-3454

Link: St. Louis Network Support Services

Immediate Remote Troubleshooting for St. Louis Networks
Immediate Online Help for St. Louis NetworksFor businesses located in St. Louis or anywhere in the state of Missouri, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they have the real-world experience and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls use up fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves even more in indirect costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies which ensure the maximum level of efficiency for online help and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to interface to your computer system without breaching system security.

Progent's advanced service database application includes detailed histories describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance delivered to each customer by every engineer. This database of trouble tickets and solutions is structured as a quickly accessible internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists can come up with optimal solutions promptly.

Remote services provided by Progent to businesses in St. Louis and anywhere in the state of Missouri include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to create an in-house Help Desk but who need fast communication with a reliable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your current one, evaluating or customizing Call Center software products to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk resources to deal with demanding events such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of seasoned network consultants gives your computer users in St. Louis or anywhere in the state of Missouri fast communication with an effective support resource with extensive background providing phone support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's intent is to resolve instead of simply report IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides remote advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in St. Louis, or anywhere in the state of Missouri, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive and automated. By anticipating emerging problems before they expand into downtime, automated monitoring can avoid disruptive and costly service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by multiple operating systems.
How Your St. Louis Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in St. Louis or anywhere in the state of Missouri, Progent's online computer support specialists can provide effective and cost-effective system support whenever your business has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your St. Louis office relies on a regular freelance consultant or employs an in-house IT staff that can handle the majority of network issues, Progent’s Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system crises or particularly tough integration problems.

Details of Progent's Remote Computer Services for St. Louis
Progent's online help, remote troubleshooting, system security expertise, and network management services offer companies in St. Louis or anywhere in the state of Missouri unparalleled leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your organization world class IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, refined support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.













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