Immediate Phone Help for St. Louis Small Business Computer Systems
Urgent Remote Technical Support for St. Louis SystemsFor small businesses in St. Louis or anywhere in Missouri, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical experience and have access to the advanced tools necessary to solve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally in incidental costs by reducing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor solutions somehow end up as major invoices. Progent's skill at solving technical issues quickly results in your company saving cash.

Progent's Online Service Tools
Over the years, Progent has refined a set of customized tools and proven methodologies which promote the maximum level of effectiveness for remote engineering help and repair for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to interface to your company's computer system remotely without violating corporate security.

Progent's proven service database application includes comprehensive histories for the support that Progent's clients have received. Progent's staff service personnel have access to the history of assistance rendered to each Progent customer by every Progent engineer. This archive of problems and repairs is organized as an easily exploitable proprietary knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and formal relationships with key technology companies including Cisco Systems and Microsoft make available other extensive technical support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote consulting specialists are able to find optimal solutions promptly.

Online technical support services available from Progent to clients in St. Louis and throughout the state of Missouri include:

  • Certified Windows Expertise
    Microsoft Windows Support for St. Louis, MissouriProgent's Microsoft-certified online support engineers can provide computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2013 design, Microsoft Lync integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, SQL Server 2012 programming and SQL Server 2014 migration, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Microsoft Office Access Application Development and Troubleshooting, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad range of cost-effective PC desktop support services to assist you company to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager design and installation and Intune expertise to centralize the management of your desktops along with your Cloud-connected mobile devices.

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for St. Louis, MissouriThe Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle the most complex issues occurring in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs represent an excellent value because their deep expertise enables them to fix problems quickly. In common cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.

    Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.

  • CISM and CISSP Qualified System Security Professionals
    CISSP Certified System Security Engineers for St. Louis, MissouriProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can bolster the defenses of your Windows, Mac, Linux, or UNIX network against attacks or help your business to recover quickly after a serious breach. Security consulting services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a broad array of computer technologies such as system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware and Citrix XenServer virtualization technologies for server hardware economization and easy management, and migration from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.

    Major Linux platforms for which Progent offers expert support include:
    RedHat Linux

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs that small companies frequently request. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for small and midsize businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who need quick access to an effective Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your existing Call Center team. Progent's Virtual Call Center can serve as a an escalation option to handle complex technical problems, or be available in those instances when your ordinary service providers are too busy.

    Progent's Help Desk staff of veteran network experts gives your workers in St. Louis or anywhere in the state of Missouri immediate assistance from a dependable network service resource with years of experience delivering phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a crucial enabler of business efficiency, and Progent's aim is to solve and not simply annotate network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides online advanced consulting support and training in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, MS Office Project, MS Word, and MS Excel. For more information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

    Online Network Monitoring Services
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote network and server monitoring support centered around Microsoft System Center Operations Manager, configured by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating looming issues before they grow into full-scale emergencies, proactive monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems that incorporate a variety of OS platforms.

How Your St. Louis Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or e-mail For small offices and new businesses in St. Louis or anywhere in the state of Missouri, Progent's online computer support engineers can provide expert and economical system help whenever your organization requires it. More than 10 years of providing online repair services has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your St. Louis small business deals with a local independent consultant or employs a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to fix sudden network crises or especially tough integration problems.

Features of Progent's Online Computer Services for St. Louis
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer small offices in St. Louis or throughout the state of Missouri the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your company world class IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

  • Fast Phone Access to Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small companies in St. Louis and is also ideal for networks in more remote regions of Missouri that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going education.

  • Per Minute Rates to Minimize Expenses
    Progent provides remote support on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for online help and asks for no ongoing retainer for support services delivered during normal working hours. This keeps you from facing big invoices for quick fixes.

  • Access to Cisco Certified Network Architecture Professionals
    As a Registered Partner for Cisco, Progent offers the services of authorized specialists who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.

  • Application Experts Consulting
    Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting expertise in critical application areas. Support available from the Application Experts staff includes:
    Dynamics GP Consulting and Programming
    MS Project and Project Online Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server Integration and Software Design
    Oracle Management and Software Programming
    MySQL Management Support and Software Design
    Mac Consulting

    By providing a full service one-stop source for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that address the unique requirements of your business.

  • Sophisticated Online Access Software
    Protected remote connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive personal visit. State-of-the-art remote access software and expert technicians combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network analysis.

  • Compatibility with Leading VPN Gateways
    Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24x7 Service for Maximum Network Availability
    For small organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system availability.

  • Help Desk Services
    Progent's Help Desk support services are intended especially for budget-constrained small offices whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of IT experience, refined support tools, and familiarity with corporate IT allow small companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, in the trenches of IT service, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-premise service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.

How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for IT help, visit Immediate Emergency Support.

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