Immediate Remote Technical Support for St. Louis Information Networks
For organizations in St. Louis or anywhere in Missouri, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's remote support experts offer excellent leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which promote the maximum level of efficiency for online consulting and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's remote service group to link to your computer system remotely without breaching corporate security.
Progent's proven technical support reporting application keeps extensive histories for the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of services rendered to every customer by every consultant. This archive of anomalies and fixes is stored as an easily accessible proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's online service specialists can find optimal resolutions promptly.
Online support available from Progent to companies in St. Louis and throughout the state of Missouri include:
Authorized MS Windows Support
Progent's Microsoft-certified online service experts can deliver computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and indicates an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most challenging challenges associated with network design, deployment, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional value because their deep expertise enables them to fix problems rapidly. In many instances, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using advanced on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of infrastructure products. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs deployment support, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to clean up rapidly after a damaging penetration. Security support services offered by Progent include: comprehensive network security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm attacks; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of information technologies including system architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's team-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online help analyzing anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to execute major projects economically and on time. Progent's special remote engineering services include:
How Your St. Louis Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of seasoned information technology professionals offers your customers in St. Louis or anywhere in the state of Missouri immediate assistance from a large technical support resource with years of experience delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's aim is to solve and not simply document IT issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff offers online professional engineering expertise and training in specific business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in St. Louis, or anywhere in the state of Missouri, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so that your computer support is proactive rather than reactive. By uncovering potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate multiple platforms.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in St. Louis or anywhere in the state of Missouri, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support whenever your organization has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your St. Louis office works with a local independent support technician or maintains an in-house organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to address unexpected network emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Organizations in St. Louis
Progent's online network troubleshooting services enable your St. Louis company to have the benefits of immediate, world-class network support without the cost of managing a full-time IT organization. Your network will derive added strategic value by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your local support resources
For most businesses in St. Louis and throughout Missouri, local computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can solve the majority of network issues. On the other hand, IT crises sometimes spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support experts provide a convenient, fast, and budget-friendly way to augment your regular help and to pass on valuable knowledge to improve your capability to resolve downstream issues in-house.
- Less Reliance on Individual Consultants
For IT maintenance, smaller organizations often depend on independent freelance consultants. While independent consultants have less overhead than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of reserve help may require your company to go without assistance during an IT crisis. As your business grows, system downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your IT system is always available.
- Build a Solid Basis for Seamless Expansion
Companies often begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such badly designed systems require careful analysis, smart long-term planning, and wide IT expertise to evolve to a network architecture able to offer the stable foundation to handle critical business demands and facilitate future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller offices require advice and technical education to negotiate an ever more complicated maze of technology alternatives capable of promoting business success and improving productivity. They hardly need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the proposed
solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.