Immediate Remote Help for St. Louis Small Business Networks
Fast Online Support for St. Louis SystemsFor small and midsize businesses located in St. Louis or anywhere in Missouri, Progent provides phone help for computer systems based on any mix of Microsoft, Cisco Systems, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco Systems CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced technology necessary to solve the majority of information system issues quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to turn into major bills. Progent's penchant for solving technical issues quickly translates into your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that promote the maximum level of efficiency for online technical support and repair for small company information networks. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your company's system without violating system security.

Progent's sophisticated technical support database system maintains comprehensive records for the service that Progent's customers have been provided. Progent's team consultants have access to the details of assistance provided to each Progent customer by every Progent consultant. This history of trouble tickets and solutions is structured as a readily accessible proprietary database that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with important technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority response from vendors' internal engineering staff so Progent's online service specialists can find the best resolutions promptly.

Phone-based technical support services available from Progent to clients in St. Louis and anywhere in the state of Missouri include:

  • Certified MS Windows Experts
    Microsoft Windows Experts for St. Louis, MissouriProgent's Microsoft-qualified online service professionals can provide computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 set up, Microsoft Exchange 2013 deployment, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 application development, Lync Server implementation and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2008 development and SQL Server 2012 migration, Operations Manager monitoring, Project Server planning, and SBS Server consulting.

    Progent in addition offers a broad array of affordable desktop consulting and support services to help your company to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus Microsoft System Center Configuration Manager planning and installation and Intune integration help to centralize the administration of your PCs along with your Cloud-connected tablets and smartphones.

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Engineers for St. Louis, MissouriThe Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a consultant's technical skills at the master level. Cisco-qualified CCIEs can deal with the most challenging challenges associated with network design, integration, administration, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco Systems' internal engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.

    Few support organizations make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get immediate help for severe network problems that are hurting business efficiency but are outside the scope of your ordinary computer support resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using sophisticated remote support technology in order to perform quick, secure, and economical diagnosis and repair.

  • CISM and CISSP Certified System Security Consultants
    CISSP Certified Network Security Professionals for St. Louis, MissouriProgent's accredited CISSP and ISSAP security engineers offer a range of system protection solutions that can bolster the defenses of your Windows, Apple OS X, Linux environment against assaults or assist your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; securing your messaging system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a wide range of information technologies such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware and Citrix XenServer virtual server products for server consolidation and easy administration, and transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

    Major Linux platforms for which Progent can provide expert support include:
    SUSE Linux
    Debian GNU/Linux

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects that small companies frequently need. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for small and midsize businesses with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for smaller organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick access to a reliable Call Center with proficient telephone assistance plus the ability to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your established one, selecting or enhancing Help Desk Call Center software products to address the special requirements of your company, or adding occasional online staff to work with your in-house Help Desk Call Center group during demanding situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in St. Louis or anywhere in the state of Missouri rapid communication with a dependable technical support group with substantial background offering phone consulting and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's goal is to solve rather than merely document network issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team can supply online and in-depth engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read additional information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

    Remote Network Monitoring Services
    Progent can provide businesses in St. Louis, or anywhere in the state of Missouri, remote network monitoring support based on MS System Center Operations Manager, adapted by Progent to fit your environment so your computer maintenance is proactive and automated. By anticipating possible issues before they cause full-scale emergencies, proactive monitoring can minimize stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or environments that support a combination of OS platforms.

How Your St. Louis Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or e-mail For small offices and new ventures in St. Louis or anywhere in the state of Missouri, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT help the instant your business requires it. More than a decade of offering remote repair services has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your St. Louis small business works with a local freelance consultant or employs a full time IT staff that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to handle unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Small Businesses in St. Louis
Progent's online IT consulting services enable your St. Louis small company to enjoy the advantages of on-call, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your local IT resources
    With most small offices in St. Louis or anywhere in Missouri, nearby computer support providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of typical technical issues. However, serious problems may spring up when local resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call service professionals provide an easy, fast, and economical solution to augment your regular help and to transfer valuable knowledge to improve your ability to resolve future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, small organizations commonly depend on independent freelance consultants. Although independent service people have less internal costs than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your business to go without help during an emergency. As your small business expands, system downtime and trouble with vital software are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Growth
    New businesses typically start with an IT architecture implemented on a modest budget. Lacking a robust framework, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the organization. Such badly designed environments need careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture able to offer the solid foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Small companies require guidance and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a small business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow small businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent can provide world-class support for Microsoft’s leading server products with services such as Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 expertise, Windows 2003 upgrades, Microsoft Windows 2000 legacy support, Exchange Server 2013 migration help, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL 2008 programming and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from stressful and expensive availability losses.

How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network support, visit Immediate Urgent Support.

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