Urgent Online Technical Support for St. Louis Small Business Computer Systems
Fast Online Technical Support for St. Louis SystemsFor small businesses located in St. Louis or anywhere in the state of Missouri, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco Systems, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they have the practical experience and have access to the advanced technology required to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast solutions manage to turn into major tabs. Progent's penchant for handling problems efficiently results in your business conserving cash.

Progent's Remote Support Technologies
Over the years, Progent has fine tuned an array of customized technologies and proven processes that permit the maximum degree of effectiveness for online engineering help and troubleshooting for small company computer networks. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's remote service group to link to your network remotely without violating system security.

Progent's sophisticated service database system maintains detailed records describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support provided to each customer by every consultant. This archive of anomalies and resolutions is structured as a quickly exploitable support database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and formal relationships with key technology companies such as Cisco and Microsoft open up additional massive technical databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can come up with the most efficient solutions quickly.

Phone-based support services available from Progent to small businesses in St. Louis and throughout the state of Missouri include:

  • Certified MS Windows Support
    Microsoft Windows Expertise for St. Louis, MissouriProgent's Microsoft-certified online service experts can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide range of technology support including Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 installation, Exchange Server 2013 migration, Exchange Server 2010 maintenance, SharePoint 2013 application development, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server development and Microsoft SQL Server 2012 upgrades, Systems Center Operations Manager network monitoring, Project Server training, and Small Business Server 2011 consulting.

    Progent also can deliver a wide range of cost-effective desktop services to assist you company to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 integration support as well as Microsoft System Center Configuration Manager (SCCM 2012) design and deployment and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for St. Louis, MissouriThe Cisco CCIE credential is the premier recognition for networking professionals, and indicates a person's technical knowledge at the expert level. CCIEs can resolve even the most challenging issues occurring in network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In many instances, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes.

    Few service providers make CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone access to a CCIE so your company can receive timely help for severe network problems that are impacting worker efficiency but are not within the scope of your local IT support personnel. Progent's CCIE consultants can connect to your environment using the latest remote support tools to perform efficient, safe, and economical diagnosis and repair.

  • CISSP and ISSAP Qualified Network Security Specialists
    CISSP Certified Network Security Experts for St. Louis, MissouriProgent's accredited CISSP and ISSAP network security engineers can provide a range of system protection solutions to strengthen the safety of your Microsoft Windows, Apple Mac, Linux, or UNIX network against internal or external threats or help you to clean up quickly following a damaging penetration. Security services offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a broad spectrum of computer technologies such as system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware vSphere and Citrix XenServer virtual server products for server hardware consolidation and simplified administration, and migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Major Linux versions for which Progent can provide expert support include:
    RedHat Linux
    Debian GNU/Linux

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs that small companies often need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for small and midsize companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller organizations who lack the budget to support an internal Help Desk but who need fast response from a dependable Call Center with proficient telephone support plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent addition to your established Call Center team. Progent's Virtual Call Center can act as a an escalation resource for complex network challenges, or be ready in those instances when your other support engineers are overwhelmed.

    Progent's Help Desk team of seasoned information technology professionals provides your computer users in St. Louis or anywhere in the state of Missouri rapid assistance from a dependable network service resource with years of experience offering phone help and online troubleshooting for IT systems based on Microsoft, Cisco Systems, Apple Mac, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's policy is to solve and not merely report technical problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group offers online professional engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including CRM, MS Project, MS Word, and Office Excel. To find out more information on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Services.

    Online Network Monitoring Support
    Progent offers companies in St. Louis, or anywhere in the state of Missouri, remote computer system monitoring services centered around System Center Operations Manager, adapted by Progent to accommodate your business so your IT support is proactive and automated. By exposing potential problems before they evolve into full-scale emergencies, automated monitoring can ward off disruptive and expensive information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or systems powered by a mix of operating systems.

How Your St. Louis Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with Windows, Apple Mac, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or e-mail information@progent.com. For small companies and new ventures in St. Louis or anywhere in the state of Missouri, Progent's online network support engineers can deliver expert and cost-effective system help the instant your business requires it. More than a decade of providing online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-premise service visits.

Even if your St. Louis small business relies on a local freelance consultant or employs an in-house organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the expertise to fix unexpected network crises or particularly complex integration problems.

Details of Progent's Online Network Support for St. Louis
Progent's phone support, Internet-based repair, network security expertise, and network management services offer small companies in St. Louis or anywhere in the state of Missouri unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your small business enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Telephone Contact with Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to small businesses in St. Louis and is also ideal for customers in geographic areas of Missouri that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going training.

  • By the Minute Billing to Minimize Expenses
    Progent offers remote support on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online service and asks for no ongoing retainer for services delivered during regular business hours. This saves you from facing big bills for quick repairs.

  • Access to Cisco Network Architecture Experts
    As a Registered Partner for Cisco, Progent can provide access to on-staff specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for fixed and mobile networking.

  • Application Experts Group
    Progent's basic consulting services consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Help offered by the Application Experts staff includes:
    MS Dynamics GP (Great Plains) Support and Customization
    Microsoft CRM Help
    Microsoft Office Project Expertise
    MS Excel Consulting
    MS Office Consulting
    Crystal Reports, Microsoft Access, and FRx Custom Reports
    UNIX, Linux and Solaris Integration
    SQL Server 2008 and 2012 Configuration and Software Programming
    Oracle Management Support and Application Development
    MySQL Project Management and Software Development
    Mac Support

    By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that meet the specific needs of your company.

  • State of the Art Online Access Software
    Protected remote connectivity allows Progent's service experts to observe exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly onsite service call. Effective online access software and expert engineers combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated system monitoring.

  • Support for Mainstream VPN Products
    Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.

  • 24-hour Service for Maximum Network Uptime
    For small businesses with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed specifically for budget-conscious small offices whose clients need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable small offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Server Platforms
    Progent offers in-depth support for Microsoftís leading server platforms with services such as Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Windows 2003 maintenance, Windows 2000 Server migration, Microsoft Exchange 2013 Server integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL 2008 consulting and SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premise help by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of detailing and archiving service activity results in more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.

© 2002-2015 Progent Corporation. All rights reserved.