Immediate Online Troubleshooting for St. Louis Missouri Information Networks
Immediate Online Technical Support for St. Louis SystemsFor businesses in St. Louis Missouri, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they possess the practical experience and are equipped with the advanced technology necessary to solve most network problems quickly. Efficient support lowers immediate costs since service calls use up minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow end up as substantial bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for online help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to interface to your network without breaching system security.

Progent's proven technical support database application keeps thorough records for all service that Progent's clients have received. Progent's team consultants have the benefit of the details of all help delivered to every customer by every Progent engineer. This archive of problems and solutions is structured as an easily accessible proprietary database that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online service specialists can determine the best resolutions in the least time.

Online services offered by Progent to companies in St. Louis Missouri include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or improving your established one, selecting or modifying Call Center software to address the unique needs of your business, or providing occasional online personnel to work with your in-house Help Desk Call Center group during demanding scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran network experts offers your clients in St. Louis Missouri rapid access to an efficient network service resource with years of experience offering telephone-based support and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business success, and Progent's aim is to solve instead of just annotate IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote professional engineering support and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in St. Louis Missouri online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your network maintenance is proactive and automated. By anticipating possible issues before they result in full-scale emergencies, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by multiple operating systems.
How Your St. Louis Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in St. Louis Missouri, Progent's online network support specialists are ready to provide expert and affordable IT support whenever your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-site support calls.

Even if your St. Louis organization works with a local independent support technician or employs an in-house organization that know how to handle common computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to address unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in St. Louis Missouri
Progent's online network troubleshooting services enable your St. Louis business to have the benefits of immediate, expert network support without the cost of managing a full-time IT staff. Your information system will derive greater business value by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in St. Louis Missouri, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, major troubles might strike when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's on-call service specialists offer an easy, fast, and economical solution to supplement your regular help and to convey valuable information to improve your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations often rely on individual freelance service providers. Although freelance consultants have less overhead than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your company grows, system unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Companies typically start with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed systems need careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture that can deliver the solid foundation to meet vital business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complex array of product options capable of promoting business success and improving productivity. They hardly need a network consultant who is trying to earn a commission on a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent's MS Exchange Hosting Support Services offer a world-class data center with redundant power and cooling systems, 24x7 site security and operations center, plus fault-tolerant connections to tier-1 Internet service companies. Hosted Exchange servers are set up as virtualized servers for high uptime, easy expandability, and fast recovery. Progent's services include complete incorporation with your network, connectivity with handheld computing products, continual tracking of efficiency and network security, spam filtering, patch and revision control, Contact Center support, daily data backup, and full email management services.

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    Progent offers enterprise clients the help of a certified NetApp consultant for online or on-premises expertise for NetApp's entire line of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN environments efficiently based on best practices.

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    Cisco's Firepower Next Generation Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include centralized management and automation of modern security features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to plan and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Progent can assist you in any and all phases of your migration to Microsoft Exchange 2016 such as designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Microsoft Exchange 2000 Repairing

    Progent's Microsoft-certified consultants have more than 10 years of experience providing unified communications support for customers that range from small businesses to global enterprises. Progent provides affordable support for all versions of Microsoft Exchange Server to enhance email and virus protection, configure fault tolerant email systems, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange consulting services can assist you in planning and implementing a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2016. Progent provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients using Outlook and can help you configure Microsoft Outlook Web App for popular browsers. For e-mail virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.

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    For large businesses, Progent can leverage in-house network support staffs by offering extensive background in supporting critical Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can act as a seamless nearby extension of enterprise network management. Progent’s enterprise support services include company-wide security, online branch office support, system design, Sarbanes Oxley conformance, project management, and top-level support for multiple location office environments based on Enterprise Windows 2003. Progent can offer on-site engineers and specialists to help with a site move or branch move, or a network architect to help with building or utilizing an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified telecommunications/email solutions for businesses. Progent offers economical Microsoft Exchange Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and facilitate remote and mobile email access. Progent’s Microsoft Exchange help and support services can aid you in designing and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.

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    Hyper-V 2016 incorporates key features initially developed for and proven on Azure, among the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to run your critical applications, plan an efficient network architecture for a cloud-based or hybrid deployment, create and execute a smooth upgrade strategy, train your IT management and technical support personnel, and provide as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution delivers maximum business value.

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    Polycom OTX Telepresence Consultancy

    Progent offers the services of an accredited consultant with expertise deploying technology from the major telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can assist you to plan, install, expand, or maintain a video conferencing environment that protects your investment and optimizes the business value of your IT system. Progent also offers the expertise of infrastructure consultants who can help companies of all sizes to create and maintain a communications network that delivers the speed, reliability, protection, and scalability you need to accommodate your telepresence environment.

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    • Microsoft Exchange 2000 Information Technology Outsourcing Companies
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    Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and unified telecommunications/email solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and mobile email access. Progent’s Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Exchange product such as Exchange 5.5 to Microsoft Exchange Server 2010.

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