Online Computer Support for
St. Louis IT Networks
Immediate Online Troubleshooting for St. Louis Information Networks
For companies in St. Louis or anywhere in the state of Missouri, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to connect to your network without violating corporate security.
Progent's proven service database system stores comprehensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of assistance delivered to each Progent customer by every consultant. This archive of issues and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close partnerships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the most efficient resolutions quickly.
Remote support services provided by Progent to businesses in St. Louis and anywhere in the state of Missouri include:
Additional Support Services Available from Progent
Certified Windows Expertise
Progent's Microsoft-qualified remote support professionals offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide variety of technology support including
Windows Server 2016 migration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop support services to help you company to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and validates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging problems surrounding network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying program patches. CCIEs represent an excellent value since their depth of expertise enables them to resolve problems quickly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via advanced on-line troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of connectivity appliances. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP and ISSAP network security and compliance consultants offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, Mac, Linux, or UNIX network against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover thorough data security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux consultants and Mac OS X technology specialists offer online support services to address a broad spectrum of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expert support include:
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your St. Louis Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the budget to create an in-house Call Center but who require fast access to a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex technical challenges, or be ready in those instances when your ordinary service providers are swamped.
Progent's Call Center staff of seasoned information technology consultants offers your customers in St. Louis or anywhere in the state of Missouri instant assistance from an efficient network service group with years of background delivering telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a key driver of business efficiency, and Progent's goal is to resolve and not simply report network problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. To read more information concerning Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in St. Louis, or anywhere in the state of Missouri, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your IT support is proactive and automated. By detecting potential trouble spots before they result in downtime, automated monitoring can minimize disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or networks based on multiple operating systems.
To contact Progent about urgent remote expertise with Microsoft, Mac OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in St. Louis or anywhere in the state of Missouri, Progent's phone-based network support specialists are ready to deliver effective and cost-effective IT help the instant your company requires it. More than a decade of offering remote tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost time associated with in-person support calls.
Even if your St. Louis office relies on a local freelance support technician or employs a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to deal with unexpected system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Organizations in St. Louis
Progent's remote support services enable your St. Louis organization to enjoy the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming more reliable, productive, and secure. Advantages to your business include:
- Seamless remote extension of your on-site support resources
With most businesses in St. Louis and throughout Missouri, nearby computer support providers, whether made up of independent consultants or a full-time maintenance staff, can handle the majority of technical issues. On the other hand, serious problems can strike when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service people. In these cases, Progent's online service experts offer a convenient, quick, and economical solution to augment your local help and to pass on valuable knowledge to improve your ability to resolve future problems locally.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller offices often depend on individual freelance service providers. Although freelance service people have smaller overhead than larger service companies and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of fallback help may require your company to wait for assistance during an emergency. As your company grows, network downtime and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to insure your IT system remains up and running.
- Build a Scalable Foundation for Smooth Growth
Companies typically start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the business. Such badly designed systems need careful analysis, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and facilitate future growth.
- Work with Problem Solvers Rather Than Product Resellers
Smaller companies need guidance and technical training to navigate through an ever more complicated maze of product options available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is trying to sell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Companies who work with trusted independent consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.
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