Fast and Affordable Online Support for St. Louis IT Networks
For organizations located in St. Louis or anywhere in the state of Missouri, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve most network issues quickly. Efficient support reduces immediate costs because service calls use up minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. Unlike many online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick solutions somehow end up as major invoices. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven processes which allow the highest level of efficiency for remote consulting and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to connect to your network remotely without violating corporate security.
Progent's advanced customer support reporting application maintains detailed documentation of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of services rendered to each client by any Progent consultant. This history of trouble tickets and solutions is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit priority response from vendors' in-house product engineers so Progent's remote service specialists are able to determine the most efficient solutions promptly.
Online technical services offered by Progent to companies in St. Louis and throughout the state of Missouri include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support engineers offer computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and validates an individual's network technology knowledge at the expert level. CCIEs can resolve the most stubborn challenges encountered in network infrastructure planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software updates. CCIEs are an excellent cost-effectiveness because their depth of experience allows them to find solutions for problems quickly. In many instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your network by means of the latest on-line support technology to provide efficient, safe, and economical analysis and repair.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection services that can bolster the safety of your Windows, macOS and OS X, or Linux network against assaults or assist your business to clean up rapidly after a damaging breach. Security support services offered by Progent include: thorough information security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a broad array of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your St. Louis Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk software to handle the unique needs of your company, or providing occasional online staff to work with your existing Help Desk resources during demanding situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals offers your clients in St. Louis or anywhere in the state of Missouri immediate assistance from an efficient support resource with substantial experience providing phone help and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's target is to fix instead of merely track network issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers companies in St. Louis, or anywhere in the state of Missouri, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, automated monitoring can avoid inconvenient and costly network crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in St. Louis or throughout the state of Missouri, Progent's online computer support specialists can provide expert and cost-effective IT support whenever your business has to have it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your St. Louis office deals with a regular freelance consultant or employs an in-house IT staff that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to address unexpected system emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Businesses in St. Louis
Progent's online IT consulting services enable your St. Louis business to enjoy the advantages of timely, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic value by being more available, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
With most businesses in St. Louis or anywhere in Missouri, nearby network service providers, whether consisting of independent consultants or a full-time IT staff, can resolve the majority of technical problems. However, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's online service experts give you an easy, quick, and budget-friendly solution to supplement your regular resources and to convey valuable information to improve your capability to handle future problems locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller companies commonly depend on independent freelance service providers. Although independent consultants have smaller internal costs than larger service organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your business expands, system downtime and problems with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always up and running.
- Create a Scalable Basis for Seamless Growth
Organizations typically begin with an information architecture implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built environments need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a network architecture able to deliver the solid foundation to handle vital business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of technology options available for accelerating business success and enhancing productivity. They hardly need a network engineer who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT experience, refined remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of network support, executing a broad range of technical tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.