Urgent Phone Troubleshooting for St. Louis Small Office Networks
Fast Online Technical Support for St. Louis SystemsFor small and midsize businesses located in St. Louis or anywhere in Missouri, Progent offers online help for networks powered by Microsoft Windows, Cisco Systems, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the real-world experience and are equipped with the advanced technology necessary to solve most information system issues rapidly. Efficient support lowers immediate expenses since service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for online help is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs manage to turn into large bills. Progent's penchant for disposing of problems quickly translates into your business conserving money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for online engineering help and repair for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to link to your company's environment remotely without violating network security.

Progent's powerful service reporting system stores thorough histories describing all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help provided to each client by any consultant. This archive of problems and repairs is stored as a readily accessible support knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and formal relationships with major technology companies such as Cisco Systems and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best resolutions promptly.

Phone-based support provided by Progent to small businesses in St. Louis and throughout the state of Missouri include:

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for small organizations with environments that incorporate Microsoft, Cisco Systems, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for small companies who lack the budget to support an in-house Help Desk Call Center but who require fast access to an efficient Help Desk with professional telephone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent extension of your established Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest computer system challenges, or be ready in hectic circumstances when your ordinary resources are overwhelmed.

    Progent's Call Center team of experienced network experts offers your computer users in St. Louis or anywhere in the state of Missouri instant contact with an effective support resource with extensive experience delivering telephone-based help and remote troubleshooting for networks based on Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a significant contributor to company productivity, and Progent's intent is to solve rather than simply track technical problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in key business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Excel. To read more about Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Remote Network Monitoring Services
    Progent can provide companies in St. Louis, or anywhere in the state of Missouri, online network monitoring support based on System Center Operations Manager, configured by Progent to suit your business so that your network maintenance is proactive and automated. By uncovering possible problems before they cause downtime, system monitoring can minimize disruptive and costly service crises. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or environments based on a combination of OS platforms.

How Your St. Louis Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with Microsoft, Mac OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For small offices and startups in St. Louis or anywhere in the state of Missouri, Progent's phone-based network support specialists can deliver effective and cost-effective system help whenever your organization has to have it. More than 10 years of offering remote repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems quickly while eliminating the cost and lost time that comes with in-person service visits.

Even if your St. Louis company has a regular freelance support technician or employs a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden network crises or especially complex integration projects.

Advantages of Progent's Network Help for Small Companies in St. Louis
Progent's online network troubleshooting services allow your St. Louis small business to have the benefits of timely, enterprise-level network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most small businesses in St. Louis or anywhere in Missouri, nearby network service resources, whether made up of independent consultants or an internal IT staff, can take care of typical technical problems. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your local support personnel. In these cases, Progent's on-call support experts give you an easy, quick, and economical way to supplement your regular resources and to pass on valuable information to improve your capability to deal with downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network support, small offices commonly depend on individual freelance consultants. While freelance service people have less internal costs than big support organizations and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always up and running.

  • Build a Solid Basis for Smooth Growth
    Small businesses typically start with an information architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs can get piled on top of a weak foundation. As a network grows, stability and expandability problems can hinder the success of the business. These poorly designed environments require careful assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a network architecture able to deliver the stable foundation to meet current business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Small organizations require guidance and technical training to negotiate an ever more complicated maze of technology alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a small business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking enable small companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Windows 2000 Server migration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each customer. The discipline of detailing and archiving service records allows more effective support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.

How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

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