Remote Network Support for
St. Louis Network Systems
Immediate Online Troubleshooting for St. Louis Small Office Networks
For small businesses in St. Louis or anywhere in Missouri, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your company conserving money.
Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and repair for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without breaching network security.
Progent's advanced technical support reporting application stores thorough documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the history of services delivered to every customer by every consultant. This archive of anomalies and responses is organized as an easily exploitable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient solutions promptly.
Remote technical services Offered by Progent to companies in St. Louis and anywhere in the state of Missouri include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 development,
Skype for Business Server migration consulting, Lync Server 2013 management, Lync integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance,
Microsoft SQL Server 2012 development and Microsoft SQL Server 2014 migration,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration help as well as Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Intune expertise to centralize the administration of your PCs and Cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most complex issues encountered in network infrastructure planning, integration, maintenance, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco Systems' internal product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs represent an excellent value because their depth of experience allows them to find solutions for problems quickly. In common instances, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a Cisco Systems authorized CCIE so you can get timely support for serious network infrastructure issues that are crippling business efficiency but are not within the comfort zone of your ordinary network support providers. Progent's CCIE support experts can communicate with your environment using sophisticated remote troubleshooting technology to provide quick, secure, and affordable analysis and remediation.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's qualified CISM and CISSP network security consultants offer a variety of system protection services to improve the immunity of your Windows, Apple Mac, or Linux network against assaults or help your company to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
UNIX/Linux, Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide array of information technologies such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware vSphere and Citrix XenServer virtualization technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux platforms for which Progent can provide expertise include:
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects that small businesses often request. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:
Help Desk Call Center Support
Progent's Call Center support programs for small organizations with networks that incorporate Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for smaller companies who lack the resources to create an in-house Help Desk Call Center but who need fast communication with an effective Call Center with proficient telephone support plus the ability to escalate complex tasks to advanced engineers.
Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the most difficult computer system problems, or be ready in hectic instances when your regular support engineers are swamped.
Progent's Help Desk Call Center staff of veteran network consultants offers your customers in St. Louis or anywhere in the state of Missouri rapid contact with an efficient technical support resource with years of experience offering telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a solid enabler of company efficiency, and Progent's goal is to fix instead of merely report technical problems.
Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff offers online professional consulting expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Word, and Office Excel. To find out more information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.
Online Network and Server Monitoring Support
Progent offers companies in St. Louis, or anywhere in the state of Missouri, remote network and server monitoring support centered around System Center Operations Manager, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating potential issues before they grow into downtime, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems that incorporate multiple operating systems.
How Your St. Louis Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or e-mail firstname.lastname@example.org.
For small offices and new businesses in St. Louis or anywhere in the state of Missouri, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system help the instant your business needs it. More than 10 years of providing remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the cost and lost time associated with on-site support visits.
Even if your St. Louis small business relies on a local freelance consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected network crises or especially complex integration projects.
Details of Progent's Online Computer Services for St. Louis
Progent's phone support, Internet-based repair, network security expertise, and network management services offer small companies in St. Louis or throughout the state of Missouri unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small offices in St. Louis and is also ideal for customers in geographic areas of Missouri that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone help and imposes no ongoing subscription fee for services provided during regular business hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Network Design Specialists
As a Certified Partner for Cisco Systems, Progent offers help from authorized specialists with skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Office Excel and Microsoft Office 365 Excel Technical Support and Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
UNIX, Linux and Solaris Help
SQL Server Integration and Application Design
Oracle Management and Software Development
MySQL Management and Application Development
Apple Macintosh Support
By providing a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that match the special needs of your business.
- Advanced Remote Access Software
Protected remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise require an expensive onsite service call. Sophisticated remote access software and expert technicians together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For small companies with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious small businesses whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and understanding of corporate IT enable small offices to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, Windows 2000 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2012 help and SQL Server 2014 migration.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of documenting and archiving service activity results in more efficient support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at email@example.com. If you have an urgent need for IT help, go to Immediate Urgent Support.
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