Urgent Phone Troubleshooting for St. Louis Small Business Networks
Immediate Remote Support for St. Louis NetworksFor small businesses in St. Louis or anywhere in Missouri, Progent provides remote help for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco Systems CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. This reduces immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently translates into your business saving cash.

Progent's Online Service Technologies
Over time, Progent has refined a set of customized tools and proven processes which ensure the highest level of effectiveness for remote engineering help and repair for small and midsize business computer networks. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your computer system remotely without compromising system security.

Progent's sophisticated service reporting system maintains detailed histories of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services rendered to every client by every consultant. This database of trouble tickets and responses is structured as a readily exploitable support knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to come up with the best solutions promptly.

Remote support services available from Progent to small businesses in St. Louis and anywhere in the state of Missouri include:

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Call Center support alternatives for small organizations with networks that incorporate Microsoft, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who don't have the money or time to create an internal Help Desk Call Center but who want quick communication with an efficient Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or improving your current one, identifying or enhancing Help Desk application software to meet the unique requirements of your business, or providing occasional online staff to work with your in-house Call Center resources during unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network experts offers your computer users in St. Louis or anywhere in the state of Missouri fast communication with a dependable network service resource with substantial background offering telephone-based help and online repair service for IT systems that incorporate Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a solid contributor to business performance, and Progent's target is to solve rather than simply record network issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff offers online professional consulting support and education in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications such as CRM, Project, Microsoft Office Word, and Microsoft Office Excel. For more on Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Team.

    Online Network Monitoring Services
    Progent can provide companies in St. Louis, or anywhere in the state of Missouri, remote computer system monitoring services centered around Microsoft System Center Operations Manager, customized by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they result in network outages, remote monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or systems that support a mix of platforms.

How Your St. Louis Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or send email to information@progent.com. For small companies and new ventures in St. Louis or anywhere in the state of Missouri, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system help the moment your organization has to have it. More than a decade of offering remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-premise service visits.

Even if your St. Louis small business deals with a regular independent consultant or employs an in-house IT staff that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially challenging integration projects.

Features of Progent's Remote Network Services for St. Louis
Progent's online help, remote repair, network security consulting, and network management services offer small offices in St. Louis or anywhere in the state of Missouri unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small companies in St. Louis and is also ideal for customers in more remote areas of Missouri that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has access to a wide selection of Microsoft support tools, service information, and continuing education.

  • Per Minute Rates to Reduce Expenses
    Progent offers remote support on a minute-by-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone service and asks for no ongoing subscription fee for services delivered during regular business hours. This protects you from paying big invoices for simple repairs.

  • Availability of Cisco Network Architecture Specialists
    As a Certified Partner for Cisco Systems, Progent offers the services of authorized specialists who have skill in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Experts Group
    Progent's core consulting services include system integration, MS Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting support for critical application areas. Help available from the Application Experts Group covers:
    Dynamics GP/Great Plains Consulting and Programming
    Microsoft Office Project and Project Online Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Microsoft Office 365 Word Consulting
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Software Programming and SQL Server 2014 Application Development and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL Project Management and Software Design
    Apple Mac Consulting

    By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough IT solutions that fit the specific needs of your business.

  • Advanced Online Connectivity Software
    Secure online connectivity permits Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive onsite service call. Cutting-edge online connectivity tools and expert engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.

  • Support for Popular VPN Products
    Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • Round-the-Clock Service for Maximum Network Uptime
    For small offices with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed specifically for budget-conscious small companies whose workers require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with corporate IT enable small businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent offers world-class support for Microsoft’s popular server products with services such as Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 migration, Windows 2003 maintenance, Windows 2000 migration, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every staff member to every client. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who won’t release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.

How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Emergency Support.

© 2002-2016 Progent Corporation. All rights reserved.