Fast and Affordable Remote Technical Support for St. Louis Computer Networks
Immediate Remote Technical Support for St. Louis NetworksFor organizations in St. Louis or anywhere in the state of Missouri, Progent offers online help for computer systems based on Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support lowers direct expenses since service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick repairs manage to end up as substantial bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that promote the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to link to your company's network without breaching corporate security.

Progent's advanced service reporting application stores thorough documentation for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help delivered to every customer by any Progent engineer. This history of trouble tickets and solutions is structured as a conveniently exploitable proprietary database that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close partnerships with major technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to find the best resolutions promptly.

Online support available from Progent to businesses in St. Louis and anywhere in the state of Missouri include:

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for companies who lack the money or time to create an in-house Help Desk but who want fast communication with an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk or enhancing your existing one, selecting or enhancing Call Center software products to address the special requirements of your company, or providing occasional phone support staff to work with your in-house Help Desk Call Center resources to handle high-demand scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network experts gives your clients in St. Louis or anywhere in the state of Missouri fast access to a dependable network service group with extensive background offering phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a solid driver of company productivity, and Progent's policy is to resolve instead of merely document technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online and in-depth engineering support and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Services
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote computer system monitoring support centered around System Center Operations Manager, adapted by Progent to fit your environment so your computer support is proactive rather than reactive. By anticipating looming problems before they cause full-scale emergencies, system monitoring can minimize stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that support a combination of platforms.
How Your St. Louis Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote support with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in St. Louis or throughout the state of Missouri, Progent's phone-based computer support specialists can provide effective and cost-effective system support the moment your organization requires it. More than 15 years of offering remote repair services has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your St. Louis company deals with a regular freelance consultant or employs a full time organization that can deal with typical computer issues, Progent’s Microsoft certified engineers can provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to resolve sudden network crises or especially challenging integration projects.

Details of Progent's Online Network Services for St. Louis
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services give offices in St. Louis or throughout the state of Missouri the greatest leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in St. Louis and is also ideal for networks in geographic areas of Missouri that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service information, and on-going education.

  • Per Minute Rates to Minimize Expenses
    Progent provides online help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online help and imposes no periodic retainer for services provided during normal working hours. This protects you from facing big invoices for simple repairs.

  • Availability of Cisco Certified Network Architecture Experts
    As a Registered Partner for Cisco, Progent can provide the services of authorized specialists with expertise in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic support services include technology integration, MS Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Support offered by the Application Experts staff covers:
    Microsoft Dynamics GP Support and Programming
    MS Project Support
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Help
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Software Development and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Database Administration and Software Development
    MySQL Management and Software Programming
    Apple Mac Support
    Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming

    By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that align with the special needs of your business.

  • Advanced Online Access Software
    Secure online connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require a costly onsite service call. Cutting-edge remote connectivity tools and experienced technicians combine to enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and remote network analysis.

  • Compatibility with Popular VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24-hour Service for High Network Uptime
    For companies with vital applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent can provide world-class support for Microsoft’s leading server products with services that include Windows 2012 R2 Server migration and integration help, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Windows 2000 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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