Fast Remote Technical Support for St. Louis Small Business Networks
Fast Online Help for St. Louis SystemsFor small companies located in St. Louis or anywhere in the state of Missouri, Progent provides online support for information systems based on Microsoft Windows, Cisco Systems, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve most information system problems rapidly. This reduces direct expenses because solutions use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted executives.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike typical online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where fast solutions somehow end up as major invoices. Progent's skill at dealing with problems efficiently translates into your business conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has developed a set of customized technologies and field-proven processes which ensure the highest level of effectiveness for online technical support and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to access your company's network without breaching corporate security.

Progent's powerful customer support reporting application stores extensive records describing the service that Progent's clients have received. Progent's team engineers have access to the specifics of all help rendered to every Progent client by any Progent engineer. This database of problems and repairs is organized as a readily accessible internal database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and formal relationships with key industry leaders such as Cisco Systems and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal solutions promptly.

Remote support services Offered by Progent to companies in St. Louis and anywhere in the state of Missouri include:

  • Certified Windows Support
    Windows Support for St. Louis, MissouriProgent's Microsoft-certified remote support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support including Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 installation, Microsoft Exchange Server 2013 deployment, Exchange 2010 management, SharePoint Server design, Lync implementation and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server development and SQL Server 2012 upgrades, Systems Center Operations Manager reporting, Project Server 2010 planning, and Small Business Server 2011 support.

    Progent in addition offers a wide array of cost-effective desktop consulting and support services to assist you business to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop help includes assisting you to migrate to Windows 7 non-disruptively, set up 64-bit workstation applications, or integrate Office 2010.

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for St. Louis, MissouriThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most complex challenges associated with network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience enables them to solve problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.

    Few service firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick phone access to a Cisco Systems authorized CCIE so your company can get urgent assistance for complex network infrastructure issues that are crippling business efficiency but are beyond the experience of your local computer maintenance personnel. Progent's CCIE engineers can tie into your environment via sophisticated on-line support tools to provide efficient, secure, and affordable diagnosis and repair.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Qualified Network Security Engineers for St. Louis, MissouriProgent's qualified CISM and CISSP security consultants offer a variety of security services to enhance the defenses of your Microsoft Windows, Mac, Linux network against assaults or help you to recuperate quickly following a damaging breach. Security support services available from Progent cover thorough network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a wide array of information technologies such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware and Citrix XenServer virtualization products for server economization and simplified management, and migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent online help diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
    Apple Mac OS X
    IBM AIX Operating System
    Berkeley UNIX (BSD)

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects that small companies frequently need. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for small organizations with networks based on Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for small businesses who don't have the budget to create an internal Call Center but who want quick access to an efficient Help Desk with professional phone assistance plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or improving your established organization, selecting or modifying Help Desk software to meet the particular needs of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk Call Center group to handle unusually busy events like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your customers in St. Louis or anywhere in the state of Missouri fast assistance from a large network service resource with years of experience providing telephone-based consulting and online troubleshooting for networks that incorporate Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a significant contributor to company performance, and Progent's target is to resolve instead of merely document technical problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth consulting support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.

    Remote Network Monitoring Services
    Progent offers companies in St. Louis, or anywhere in the state of Missouri, remote computer system monitoring support powered by MS Operations Manager, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By exposing looming problems before they grow into network outages, remote monitoring can minimize stressful and expensive network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows networks, or networks powered by a mix of operating systems.

How Your St. Louis Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Windows, Mac OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or e-mail For small businesses and new ventures in St. Louis or throughout the state of Missouri, Progent's phone-based network support specialists can deliver professional and cost-effective system support the moment your organization requires it. More than a decade of offering remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your St. Louis company has a local independent support technician or maintains an in-house IT staff that can handle common network problems, Progent’s Microsoft certified consultants can still provide an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to resolve sudden network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Small Offices in St. Louis
Progent's remote IT consulting services enable your St. Louis small company to enjoy the benefits of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most small offices in St. Louis and throughout Missouri, nearby network service resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, IT crises might strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your local support people. In these situations, Progent's online support specialists give you a convenient, quick, and affordable way to supplement your regular resources and to convey useful knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, small companies often rely on independent freelance service providers. Although independent consultants have smaller internal costs than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback help may force your company to go without assistance during an IT crisis. As your network grows, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    New companies typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such poorly designed systems need careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network architecture able to provide the stable foundation to meet current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Small companies need advice and technical training to negotiate an ever more complicated maze of technology options available for accelerating business success and enhancing efficiency. They hardly need a computer consultant who is trying to resell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align IT expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable small offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoft’s leading server products with services that include Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 integration, Windows 2003 maintenance, Windows 2000 Server upgrades, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server integration and Microsoft SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-premise support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The practice of documenting and organizing service records allows more effective support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT support, go to Immediate Urgent Support.

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