Immediate Remote Help for St. Louis IT Networks
Fast Online Technical Support for St. Louis SystemsFor companies in St. Louis or anywhere in Missouri, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional value because they possess the practical background and are equipped with the sophisticated technology needed to resolve most information system issues quickly. Efficient support lowers direct costs because solutions use up minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where fast fixes somehow end up as substantial tabs. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and field-tested methodologies which promote the highest degree of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your company's system remotely without violating network security.

Progent's advanced customer support database system maintains comprehensive histories of the support that Progent's customers have been provided. Progent's team consultants have access to the history of support provided to each Progent customer by any engineer. This archive of issues and fixes is structured as an easily retrievable internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close partnerships with important vendors including Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine the best solutions promptly.

Online support services provided by Progent to clients in St. Louis and anywhere in the state of Missouri include:

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
  • Call Center Expertise
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to support an internal Help Desk Call Center but who need fast access to a dependable Help Desk with proficient telephone support as well as the ability to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Call Center or improving your established one, selecting or modifying Call Center software to handle the particular requirements of your business, or providing occasional online personnel to supplement your internal Call Center group to handle unusually busy events such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran network consultants gives your customers in St. Louis or anywhere in the state of Missouri instant access to a dependable technical support resource with extensive background offering phone help and remote diagnostics for computer environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a solid enabler of company productivity, and Progent's goal is to resolve instead of simply report IT problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced consulting expertise and education in key business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Project, Microsoft Office Word, and MS Office Excel. To find out additional information concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.

  • Remote Network Monitoring Services
    Progent offers companies in St. Louis, or anywhere in the state of Missouri, online computer system monitoring support based on System Center Operations Manager (SCOM), enhanced by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By exposing possible problems before they result in downtime, system monitoring can head off inconvenient and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or systems powered by a mix of operating systems.
How Your St. Louis Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online assistance with Microsoft, Apple Mac, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in St. Louis or throughout the state of Missouri, Progent's online computer support specialists can provide effective and cost-effective IT help the moment your business requires it. Long experience delivering online repair services has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your St. Louis company relies on a local independent support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progent’s Microsoft certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to address unexpected network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Companies in St. Louis
Progent's remote support services allow your St. Louis company to have the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your network will derive added strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in St. Louis or anywhere in Missouri, local computer support providers, whether represented by outside consultants or a full-time maintenance staff, can solve typical network problems. However, IT crises may spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online service professionals offer a convenient, quick, and economical solution to supplement your regular help and to transfer useful information to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices often rely on individual freelance consultants. While freelance consultants carry smaller overhead than big consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically start with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such poorly built systems need proper assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network architecture that can deliver the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complex maze of technology options available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT expertise, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent offers in-depth expertise for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 integration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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