Immediate Online Technical Support for St. Louis Small Office Networks
Fast Remote Consulting for St. Louis SystemsFor small companies located in St. Louis or anywhere in the state of Missouri, Progent offers online technical support for networks based on any combination of Microsoft, Cisco Systems, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve most network issues rapidly. Efficient support reduces direct expenses since service calls accumulate minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many remote support firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes somehow turn into large invoices. Progent's skill at handling technical issues quickly results in your company saving money.

Progent's Remote Technical Support Tools
Over time, Progent has developed a set of optimized tools and field-proven processes that allow the highest level of efficiency for online technical support and troubleshooting for small and midsize company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's online support team to communicate with your company's network without compromising corporate security.

Progent's sophisticated customer support reporting application maintains detailed histories of the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance provided to each client by any consultant. This database of anomalies and responses is stored as a readily accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with major vendors such as Cisco Systems and Microsoft make available other extensive support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.

Remote technical services Offered by Progent to clients in St. Louis and throughout the state of Missouri include:

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies often request. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for small companies with networks that incorporate Microsoft, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for smaller companies who don't have the resources to support an in-house Help Desk Call Center but who need quick access to an effective Help Desk with proficient phone support plus the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless supplement to your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for the toughest network challenges, or be ready in overflow instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk staff of experienced information technology professionals provides your computer users in St. Louis or anywhere in the state of Missouri quick communication with a dependable technical support group with years of experience offering telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of company productivity, and Progent's target is to fix rather than simply report IT problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides online advanced engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft business applications including CRM, Office Project, MS Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.

    Remote Network Monitoring Services
    Progent offers companies in St. Louis, or anywhere in the state of Missouri, remote network monitoring services centered around System Center Operations Manager (SCOM), configured by Progent to suit your environment so that your computer support is proactive rather than reactive. By exposing emerging issues before they expand into network outages, automated monitoring can head off stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or networks that support a combination of operating systems.

How Your St. Louis Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or email For small offices and new ventures in St. Louis or anywhere in the state of Missouri, Progent's online computer support specialists are ready to deliver effective and affordable IT help the instant your organization needs it. More than 10 years of offering remote repair services has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-premise support calls.

Even if your St. Louis small business works with a local independent support technician or employs an in-house organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Small Offices in St. Louis
Progent's remote technical help services enable your St. Louis small company to realize the advantages of immediate, expert IT support without the expense of managing a full-time IT staff. Your network will acquire added strategic value by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most small companies in St. Louis or anywhere in Missouri, local computer service resources, whether made up of outside consultants or an in-house IT staff, can take care of the majority of technical issues. However, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support professionals give you an easy, fast, and budget-friendly way to augment your regular help and to transfer useful information to increase your capability to deal with downstream issues locally.

  • Less Reliance on Individual Consultants
    For network support, small organizations often depend on individual freelance consultants. While freelance consultants have less overhead than big service companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may force your company to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Small companies often begin with an IT architecture implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly built systems need careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a system architecture able to deliver the solid foundation to meet vital business requirements and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Small offices need guidance and technical training to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and improving efficiency. They do not need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable small businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, Microsoft Windows 2000 Server migration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server programming and SQL Server 2014 upgrades.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premise visits per minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids big bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network help, visit Immediate Urgent Support.

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