Fast Remote Technical Support for St. Louis Computer Systems
For organizations located in St. Louis or anywhere in Missouri, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value because they have the practical background and are equipped with the advanced technology needed to resolve the majority of network issues quickly. This reduces immediate expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many online support organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where quick solutions manage to end up as substantial tabs. Progent's penchant for solving problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested processes which promote the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to communicate with your network remotely without violating system security.
Progent's sophisticated technical support database system maintains detailed records for the support that Progent's customers have been provided. Progent's team consultants have access to the records of services delivered to each Progent client by any Progent engineer. This history of trouble tickets and fixes is structured as a conveniently exploitable proprietary database that enables Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from vendors' internal product engineers so Progent's online consulting experts can come up with optimal solutions in the least time.
Remote technical services offered by Progent to customers in St. Louis and throughout the state of Missouri include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support experts can provide computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to help you company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can handle even the most difficult challenges surrounding network planning, integration, administration, compliance, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to find solutions for problems quickly. In common cases, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your environment via sophisticated remote support technology to provide fast, secure, and economical analysis and remediation.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of networking products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs engineering support, Cisco wireless controllers support Services, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly after a damaging breach. Security support services offered by Progent cover in depth network security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a wide array of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your St. Louis Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who don't have the resources to build and maintain an in-house Help Desk but who need quick communication with a reliable Call Center with professional phone support as well as the ability to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and acts as a seamless reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex computer system challenges, or be available in overflow situations when your regular resources are overwhelmed.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in St. Louis or anywhere in the state of Missouri instant assistance from an effective network service resource with extensive background offering phone support and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a solid enabler of company efficiency, and Progent's target is to solve and not just annotate network problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff can supply phone-based advanced consulting support and education in specific application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting possible issues before they result in crashes, remote monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in St. Louis or anywhere in the state of Missouri, Progent's phone-based network support engineers are ready to provide professional and economical system help the instant your business needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your St. Louis office relies on a regular independent support technician or employs an in-house IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected network crises or especially complicated integration projects.
Features of Progent's Remote Network Support for St. Louis
Progent's online support, remote repair, network security consulting, and network administration services give businesses in St. Louis or throughout the state of Missouri unparalleled leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in St. Louis and is also ideal for networks in geographic regions of Missouri that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone help and asks for no ongoing subscription fee for services provided during normal working hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting expertise for specific business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for network generalists and application experts, Progent can tailor fast, cost-effective, and thorough information technology solutions that fit the specific needs of your business.
- Advanced Remote Connectivity Software
Secure remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast fixes to problems that might otherwise demand an expensive personal visit. Cutting-edge remote access software and experienced technicians combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for High System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained offices whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of network service, performing a broad variety of technical tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical help, but also a consultant with proven methods for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each customer. The discipline of detailing and archiving support activity allows more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.