Immediate Remote Support for St. Louis Small Office Networks
Fast Phone Support for St. Louis NetworksFor small and midsize companies in St. Louis or anywhere in the state of Missouri, Progent provides online technical support for information systems based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they possess the practical background and have access to the advanced tools needed to resolve most network problems rapidly. This reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you pay just for the services that you actually get. Unlike typical online support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where fast fixes somehow turn into substantial bills. Progent's skill at solving problems quickly results in your company saving money.

Progent's Online Service Tools
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies which allow the maximum degree of efficiency for remote consulting and troubleshooting for small company information systems. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to interface to your environment remotely without violating network security.

Progent's sophisticated service database application keeps comprehensive records of all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support delivered to every Progent client by every Progent engineer. This database of problems and repairs is stored as a conveniently accessible support knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with important technology companies such as Cisco Systems and Microsoft make available additional vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service specialists can arrive at optimal solutions in the least time.

Remote services provided by Progent to small businesses in St. Louis and throughout the state of Missouri include:

  • Certified MS Windows Experts
    Microsoft Windows Expertise for St. Louis, MissouriProgent's Microsoft-certified remote support engineers can deliver network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 planning and integration help, Windows Server 2008 R2 set up, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2010 design, Lync 2010 implementation and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server programming and SQL Server 2012 migration, Operations Manager monitoring, Project Server 2010 training, and Small Business Server support.

    Progent also offers a broad range of cost-effective PC desktop services to help you business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support service covers areas such as helping your company to upgrade to Windows 7 non-disruptively, support 64-bit desktop applications, or integrate Microsoft Office 2010.

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Engineers for St. Louis, MissouriThe Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and indicates an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most stubborn challenges occurring in network infrastructure design, installation, administration, compliance, and troubleshooting. CCIEs operate closely with Cisco System's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs offer excellent value since their depth of experience enables them to find solutions for problems quickly. In many instances, less qualified service providers can struggle for hours or days with the same problems that a CCIE can fix in minutes.

    Progent's CCIEs offer expertise in all of Cisco's market leading selection of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Qualified Network Security Experts for St. Louis, MissouriProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to bolster the defenses of your Microsoft Windows, Mac, Linux, or UNIX environment against internal or external threats or help your business to recover rapidly following a damaging penetration. Security support services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services address a wide range of computer technologies including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware and Citrix virtual server technologies for server consolidation and simplified administration, and transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.

    Important Linux platforms for which Progent offers expertise include:
    RedHat Linux
    Debian GNU/Linux

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for small and midsize companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick response from an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless supplement to your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle the most difficult computer system issues, or be ready in overflow situations when your ordinary support engineers are swamped.

    Progent's Call Center staff of experienced network professionals offers your customers in St. Louis or anywhere in the state of Missouri instant access to a dependable technical support group with extensive experience delivering phone consulting and remote repair service for IT systems that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's aim is to fix rather than simply annotate technical problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting expertise and education in special application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Excel. To read more information on Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.

    Remote Network Monitoring Services
    Progent can provide companies in St. Louis, or anywhere in the state of Missouri, online network and server monitoring services powered by Microsoft Operations Manager, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they grow into full-scale emergencies, system monitoring can head off inconvenient and expensive service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or environments based on a variety of OS platforms.

How Your St. Louis Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or email For small businesses and startups in St. Louis or anywhere in the state of Missouri, Progent's online network support engineers are ready to provide professional and affordable system support the moment your company needs it. Long experience delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your St. Louis company relies on a regular independent consultant or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or particularly complicated integration problems.

Details of Progent's Remote Computer Services for St. Louis
Progent's phone help, remote troubleshooting, system security consulting, and network administration services offer small companies in St. Louis or throughout the state of Missouri unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your small business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in St. Louis and is also ideal for networks in more remote areas of Missouri that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, technical databases, and on-going training.

  • Per Minute Billing to Minimize Expenses
    Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for phone help and imposes no periodic retainer for support services provided during normal business hours. This saves you from paying big invoices for routine fixes.

  • Access to Cisco Network Design Specialists
    As a Registered Partner for Cisco, Progent can provide help from authorized professionals with expertise in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's core support offerings include technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting support for specific application areas. Support available from the Application Experts staff covers:
    MS Dynamics GP (Great Plains) Software Consulting and Programming
    Microsoft Customer Relationship Management Consulting
    Microsoft Project Expertise
    MS Office Excel Consulting
    MS Word Support
    Crystal Reports, Microsoft Access, and FRx Consulting
    UNIX, Linux and Sun Solaris Integration
    SQL Server Configuration and Software Programming
    Oracle Management and Software Development
    MySQL Database Administration and Application Programming
    Apple Macintosh Integration

    By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that match the unique requirements of your business.

  • Sophisticated Remote Access Software
    Protected online access allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive onsite service call. Effective online connectivity tools and experienced technicians combine to enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network analysis.

  • Support for Popular VPN Products
    Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • 24-hour Service for High Network Availability
    For small organizations with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.

  • Help Desk Services
    Progent's Help Desk support services are designed especially for budget-constrained small offices whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and familiarity with corporate IT allow small businesses to avoid the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Line of Servers
    Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Windows 2000 migration, Exchange 2013 Server migration help, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL 2008 consulting and SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network help, visit Immediate Urgent Support.

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