Fast Online Support for St. Louis Computer Systems
Urgent Remote Consulting for St. Louis SystemsFor businesses in St. Louis or anywhere in Missouri, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISA and CISM-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional value because they have the real-world background and have access to the advanced tools necessary to solve most information system issues rapidly. This lowers direct costs since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more in indirect costs by reducing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting expertise is especially important in environments that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor solutions somehow turn into major tabs. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-tested processes that ensure the highest level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's powerful service database system stores extensive documentation describing all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of assistance rendered to every customer by every engineer. This archive of anomalies and resolutions is structured as a quickly exploitable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close partnerships with major technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at the best solutions quickly.

Online technical services available from Progent to clients in St. Louis and throughout the state of Missouri include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are designed for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who want quick response from a dependable Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or improving your established one, selecting or customizing Help Desk software products to handle the unique needs of your company, or adding temporary online staff to work with your existing Help Desk Call Center team to deal with high-demand scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network consultants provides your clients in St. Louis or anywhere in the state of Missouri instant communication with an efficient network service resource with substantial experience offering phone help and online troubleshooting for IT systems powered by Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's intent is to solve and not merely track IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. To find out more information about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your IT maintenance is proactive rather than reactive. By detecting emerging issues before they result in downtime, automated monitoring can ward off disruptive and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or systems based on a mix of OS platforms.
How Your St. Louis Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in St. Louis or throughout the state of Missouri, Progent's online computer support specialists are ready to deliver professional and cost-effective system support the moment your company needs it. More than 15 years of delivering online tech support has earned Microsoft Gold status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your St. Louis organization has a local independent consultant or maintains an in-house organization that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to solve sudden system crises or particularly complex integration projects.

Details of Progent's Online Computer Services for St. Louis
Progent's phone support, remote repair, system security consulting, and network management services offer companies in St. Louis or throughout the state of Missouri unparalleled leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.













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