Fast Remote Help for St. Louis Computer Networks
Fast Phone Support for St. Louis SystemsFor organizations in St. Louis or anywhere in the state of Missouri, Progent provides remote support for information systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and have access to the advanced tools needed to solve most network issues quickly. This lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast repairs manage to turn into large invoices. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online consulting and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your system remotely without breaching corporate security.

Progent's powerful technical support reporting system maintains extensive documentation for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help provided to every Progent customer by any consultant. This database of trouble tickets and responses is stored as an easily exploitable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and formal relationships with major technology companies including Cisco and Microsoft make available additional extensive support databases and allow priority access to vendors' internal support staff with the result that Progent's online service specialists can come up with the best resolutions quickly.

Online services available from Progent to companies in St. Louis and throughout the state of Missouri include:

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who require fast access to a dependable Help Desk with proficient telephone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk application software to handle the unique needs of your company, or providing occasional phone support personnel to reinforce your internal Call Center team during unusually busy scenarios such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in St. Louis or anywhere in the state of Missouri instant assistance from a reliable network service resource with substantial experience offering phone support and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a crucial driver of company productivity, and Progent's aim is to fix instead of just track network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online professional engineering support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.

  • Online Network Monitoring Support
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote network and server monitoring support centered around System Center Operations Manager, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting possible problems before they expand into downtime, remote monitoring can head off disruptive and costly information system failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks that incorporate multiple operating systems.
How Your St. Louis Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in St. Louis or anywhere in the state of Missouri, Progent's phone-based network support engineers can deliver professional and economical system support whenever your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your St. Louis company relies on a local freelance consultant or employs a full time organization that know how to handle day-to-day computer problems, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to address sudden system crises or particularly complex integration problems.

Features of Progent's Online Computer Services for St. Louis
Progent's phone support, Internet-based repair, system security consulting, and network administration services give offices in St. Louis or anywhere in the state of Missouri unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide in-depth expertise for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each client. The practice of documenting and archiving support records allows more efficient service and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















© 2002- 2017 Progent Corporation. All rights reserved.