Fast Remote Troubleshooting for St. Louis Computer Networks
Fast Remote Consulting for St. Louis NetworksFor organizations in St. Louis or anywhere in Missouri, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the practical experience and have access to the sophisticated technology necessary to solve the majority of network issues rapidly. This lowers direct costs because solutions require minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which ensure the highest degree of efficiency for online technical support and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's network without compromising system security.

Progent's sophisticated service database system maintains detailed records of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of all help rendered to each Progent client by every Progent engineer. This history of anomalies and resolutions is structured as a conveniently accessible internal database that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close partnerships with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service experts can arrive at the best solutions in the least time.

Remote technical services provided by Progent to companies in St. Louis and anywhere in the state of Missouri include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a line of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. These managed services cover all key aspects of modern networking including email content filtering, security and compliance, backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight Systems Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they can impact productivity Find out more about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the budget to create an internal Call Center but who want fast access to an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or improving your existing organization, identifying or customizing Call Center software to address the special demands of your business, or providing occasional online personnel to supplement your internal Help Desk group during high-demand events like software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network experts gives your workers in St. Louis or anywhere in the state of Missouri quick contact with an effective network service resource with substantial experience offering telephone-based support and online diagnostics for networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a solid contributor to company performance, and Progent's goal is to resolve and not merely record technical issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications including CRM, MS Project, MS Word, and Excel. For additional information on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in St. Louis, or anywhere in the state of Missouri, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your computer support is proactive and automated. By spotting possible trouble spots before they evolve into full-scale emergencies, automated monitoring can head off disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Windows systems, or systems powered by a variety of OS platforms.
How Your St. Louis Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in St. Louis or anywhere in the state of Missouri, Progent's online computer support engineers are ready to provide expert and economical IT support whenever your business requires it. More than 15 years of providing remote tech support has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your St. Louis business relies on a local freelance consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to handle unexpected system emergencies or especially challenging integration problems.

Details of Progent's Online Computer Services for St. Louis
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer offices in St. Louis or throughout the state of Missouri unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Line of Servers
    Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 expertise, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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