Fast and Affordable Online Technical Support for St. Louis Missouri Computer Systems
For organizations in St. Louis Missouri, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts provide excellent leverage because they have the practical background and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces direct costs since solutions accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.
Progent's proven technical support database system stores extensive records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of support provided to every customer by any consultant. This archive of anomalies and repairs is structured as a conveniently accessible proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient resolutions promptly.
Remote support services offered by Progent to companies in St. Louis Missouri include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals offer computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to assist you business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most complex issues associated with network planning, deployment, maintenance, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value since their broad expertise permits them to solve problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using sophisticated remote support technology to provide fast, safe, and economical analysis and remediation.
St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in St Louis Metro Area
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs deployment help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to clean up rapidly after a serious breach. Security solutions available from Progent cover comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; building secure techniques for remote and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a broad range of computer technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your St. Louis Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network consultants provides your computer users in St. Louis Missouri fast assistance from a reliable network service group with years of experience offering telephone-based consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business productivity, and Progent's goal is to fix instead of simply document IT problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides remote professional engineering support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in St. Louis Missouri remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive and automated. By detecting emerging problems before they cause network outages, automated monitoring can minimize stressful and expensive network crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a combination of operating systems.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in St. Louis Missouri, Progent's online computer support specialists are ready to deliver professional and cost-effective IT help the moment your company needs it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your St. Louis business deals with a local freelance consultant or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with sudden system crises or especially complicated integration projects.
Features of Progent's Remote Computer Support for St. Louis Missouri
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer companies in St. Louis Missouri the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in St. Louis Missouri and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for online help and imposes no periodic subscription fee for services provided during regular working hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings consist of technology integration, Microsoft Exchange expertise, corporate security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support for critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Management Support and Application Development
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that fit the specific requirements of your company.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive personal service call. State-of-the-art online connectivity software and experienced technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.