Fast and Affordable Online Troubleshooting for St. Louis Computer Networks
For businesses in St. Louis or anywhere in the state of Missouri, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.
Progent's remote technical support experts provide excellent value because they have the practical experience and have access to the advanced technology necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor repairs somehow turn into large invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that promote the maximum level of efficiency for online help and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to interface to your environment without violating network security.
Progent's sophisticated technical support database system keeps comprehensive records of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help delivered to each Progent client by every engineer. This history of trouble tickets and repairs is organized as a readily searchable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions quickly.
Remote services provided by Progent to companies in St. Louis and anywhere in the state of Missouri include:
Certified MS Windows Expertise
Progent's Microsoft-qualified remote service experts can deliver computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a broad range of platform support such as
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network engineers, and certifies a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn problems surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent value because their deep expertise allows them to resolve problems quickly. In common instances, less seasoned consultants can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment using the latest on-line troubleshooting technology in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide help for all of Cisco's top-selling family of infrastructure devices by delivering consulting services that include:
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security services to improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly after a damaging penetration. Security consulting services offered by Progent cover comprehensive information security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a broad array of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent online help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your St. Louis Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the budget to support an in-house Call Center but who require quick access to an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult network challenges, or be ready in those instances when your ordinary resources are swamped.
Progent's Help Desk Call Center team of seasoned network consultants provides your customers in St. Louis or anywhere in the state of Missouri immediate contact with a large support group with substantial experience delivering phone support and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's intent is to resolve instead of merely record network issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so your network maintenance is proactive and automated. By detecting potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that support a combination of operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in St. Louis or anywhere in the state of Missouri, Progent's online computer support engineers are ready to deliver expert and economical IT support the moment your company requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your St. Louis organization relies on a local freelance consultant or maintains a full time IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to solve sudden system emergencies or especially complicated integration problems.
Details of Progent's Online Computer Services for St. Louis
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in St. Louis or anywhere in the state of Missouri the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in St. Louis and is also ideal for customers in more remote regions of Missouri that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for online service and requires no periodic retainer for services provided during normal business hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting support in critical business applications. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL DBA Services and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that align with the special requirements of your company.
- Advanced Online Connectivity Software
Protected online access allows Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly personal visit. Effective online connectivity tools and expert engineers together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Service for High System Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious offices whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, at the forefront of network support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow less critical problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to each client. The discipline of detailing and archiving service activity results in more effective support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.