Fast and Affordable Online Troubleshooting for St. Louis Information Networks
For organizations in St. Louis or anywhere in the state of Missouri, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional value because they have the real-world experience and have access to the sophisticated technology needed to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing model for online help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. In contrast to many remote support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes somehow turn into major invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes that ensure the highest level of efficiency for online technical support and repair for information networks of any size. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without breaching corporate security.
Progent's proven customer support reporting application stores detailed histories of all support that Progent's clients have received. Progent's authorized engineers have access to the details of all help provided to every Progent customer by any Progent consultant. This history of trouble tickets and solutions is organized as a readily accessible internal database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions promptly.
Online technical services available from Progent to businesses in St. Louis and anywhere in the state of Missouri include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to help you company to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most complex issues encountered in network planning, integration, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to find solutions for problems rapidly. In many instances, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of the latest on-line support technology to perform efficient, safe, and affordable diagnosis and remediation.
St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in St Louis Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure products by offering consulting services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of system protection solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to clean up rapidly after a damaging breach. Security support services offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile communication; securing your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to address a wide spectrum of computer technologies including network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your St. Louis Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your customers in St. Louis or anywhere in the state of Missouri fast contact with a reliable technical support group with years of experience offering phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's policy is to fix rather than merely record network issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides online advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in St. Louis, or anywhere in the state of Missouri, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your IT support is proactive and automated. By uncovering potential issues before they grow into crashes, proactive monitoring can minimize disruptive and expensive service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in St. Louis or anywhere in the state of Missouri, Progent's online network support engineers can provide effective and cost-effective IT help whenever your organization requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your St. Louis organization has a regular freelance consultant or employs a full time organization that can handle common network issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve unexpected system crises or especially complex integration projects.
Benefits of Progent's Network Help for Offices in St. Louis
Progent's online technical help services allow your St. Louis business to have the advantages of timely, world-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming more reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most businesses in St. Louis or anywhere in Missouri, local computer support providers, whether represented by outside consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call support specialists offer a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable knowledge to improve your ability to resolve downstream problems locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller companies commonly rely on individual freelance service providers. While independent service people have smaller overhead than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your network grows, network downtime and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your network is always available.
- Create a Scalable Foundation for Smooth Expansion
Businesses typically start with an information system implemented on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. These poorly designed systems need careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can offer the stable foundation to handle vital business demands and facilitate future expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller organizations need guidance and technical education to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align IT expertise with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to every customer. The practice of documenting and archiving support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.