For small and midsize businesses in St. Louis Missouri, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services offer excellent leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network problems rapidly. This reduces direct costs because service calls accumulate a smaller number of billable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing do away with situations where fast solutions manage to end up as major tabs. Progent's penchant for handling technical issues efficiently translates into your business saving cash.
Progent's Online Support Technologies
Over the years, Progent has refined a collection of optimized technologies and proven methodologies that permit the highest level of effectiveness for remote engineering help and repair for small company IT networks. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the consultants of Progent's remote service group to access your environment without violating corporate security.
Progent's advanced customer support database application keeps detailed histories for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of services delivered to each Progent customer by any Progent consultant. This database of issues and solutions is stored as a conveniently searchable proprietary database that enables Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in St. Louis Missouri or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support engineers possess credentials in an extensive array of products and technologies. This broad range of IT skills enables Progent's engineers to handle practically any emergency that may crop up in a small or midsize business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-operating system environments, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services Offered by Progent to customers in St. Louis include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from older applications to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn issues surrounding network design, integration, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to resolve even the most intractable problems rapidly. In many instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a CCIE so you can get urgent help for severe network issues that are hurting business productivity but are outside the scope of your ordinary computer maintenance personnel. Progent's CCIE consultants can communicate with your network by means of advanced remote troubleshooting tools to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and configuration,
Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of remote desktop support services such as Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate rapidly following a damaging penetration. Security support services available from Progent include: comprehensive network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your St. Louis Missouri Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who lack the resources to support an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk or revamping your established organization, evaluating or modifying Help Desk application software to handle the unique demands of your company, or adding occasional online staff to supplement your internal Help Desk resources to deal with high-demand scenarios such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals gives your clients in St. Louis Missouri quick contact with a reliable support group with extensive experience delivering telephone-based help and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company success, and Progent's target is to fix rather than just report network problems.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Word, and Excel. To read additional information about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic components of Mac computing by delivering phone-based help services and training in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in St. Louis Missouri remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your computer support is proactive and automated. By uncovering potential problems before they result in crashes, system monitoring can avoid disruptive and expensive network crises. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments powered by a mix of operating systems.
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in St Louis Metro Area