For small companies in St. Louis or anywhere in Missouri, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional value due to the fact that they have the practical background and the sophisticated tools to solve most information system problems rapidly. This lowers direct expenses because service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs manage to end up as big bills. Progent's penchant for dealing with problems quickly translates into your business spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized technologies and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for small business computer systems. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's network remotely without violating corporate security.
Progent's advanced customer support reporting system stores comprehensive records for the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services delivered to each Progent customer by every consultant. This archive of trouble tickets and solutions is structured as a quickly retrievable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote service specialists can arrive at the most efficient resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in St. Louis or anywhere in Missouri or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical support professionals have credentials in an extensive array of disciplines. This broad range of capability enables Progent's consultants to handle almost any crisis likely to occur in a small company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To help companies with multi-OS environments, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services provided by Progent to customers in St. Louis and throughout the state of Missouri include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of computer technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older applications to the latest MS Windows or Linux environments. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and indicates a person's networking skills at the master level. CCIEs can deal with the most complex issues occurring in network design, integration, maintenance, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an exceptional value because their deep experience enables them to solve even the most complex problems rapidly. In common instances, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so your company can receive urgent support for complex network issues that are impacting worker productivity but are not within the comfort zone of your regular network maintenance resources. Progent's Cisco-qualified CCIE consultants can tie into your network by means of sophisticated on-line troubleshooting tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security services to bolster the protection of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate quickly following a damaging breach. Security consulting services available from Progent include: comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile communication; defending your email system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small companies frequently need. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your St. Louis Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for small companies who don't have the budget to assemble and manage an internal Help Desk but who want fast communication with an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an effective new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software products to meet the special demands of your business, or adding temporary phone support staff to reinforce your in-house Call Center group to handle high-demand situations like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in St. Louis or anywhere in the state of Missouri rapid communication with an effective technical support group with extensive experience offering telephone-based support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a solid enabler of business performance, and Progent's target is to fix and not just document IT problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To find out additional information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic elements of Mac systems by providing remote help services and training in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in St. Louis, or anywhere in the state of Missouri, online computer system monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent to fit your business so your computer maintenance is proactive rather than reactive. By exposing emerging problems before they grow into crashes, remote monitoring can minimize inconvenient and costly information system failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support multiple platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area