For small and midsize companies in St. Louis Missouri, Progent provides help for networks based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they are equipped with the practical experience and the advanced tools to solve most network problems quickly. Efficient support reduces direct expenses because solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote help is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions somehow turn into major tabs. Progent's skill at solving technical issues quickly results in your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest level of efficiency for online help and troubleshooting for small company information networks. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to access your system without violating corporate security.
Progent's sophisticated service reporting application keeps comprehensive records of all service that Progent's clients have received. Progent's authorized service personnel have access to the history of services provided to every customer by any engineer. This history of issues and fixes is organized as an easily exploitable internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft permit access to additional massive technical support databases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists can arrive at the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in St. Louis Missouri or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote network support experts possess credentials in an extensive array of technologies. This wide range of IT skills permits Progent's consultants to resolve almost any crisis likely to crop up in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-operating system networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to clients in St. Louis include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including network architecture, messaging systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server economization and easy management, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most difficult problems associated with network design, deployment, management, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs are an excellent value since their depth of expertise allows them to resolve even the most complex problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for complex network problems that are lowering business productivity but are not within the experience of your ordinary network service providers. Progent's Cisco-qualified CCIE consultants can connect to your network using the latest remote support tools in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online PC desktop support such as Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM and CISSP network security engineers can provide a variety of security services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your business to recover quickly after a damaging breach. Security services available from Progent cover thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major projects economically and on time. Progent's special online consulting services include:
How Your St. Louis Missouri Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for small organizations who don't have the budget to support an in-house Help Desk Call Center but who require fast response from a reliable Call Center with proficient telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in creating an effective new Call Center or enhancing your current organization, selecting or modifying Call Center software products to address the particular demands of your business, or adding occasional phone support staff to supplement your existing Help Desk Call Center team to handle high-demand situations like software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned network experts offers your clients in St. Louis Missouri instant assistance from a large network service group with substantial background delivering phone consulting and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a key enabler of company productivity, and Progent's goal is to resolve instead of just document IT problems.
Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group provides phone-based professional consulting expertise and training in special application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Word, and Excel. To find out more concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can nurture the imaginative facets of Mac systems by providing remote help support and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in St. Louis Missouri remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your IT support is proactive and automated. By spotting possible trouble spots before they grow into network outages, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a combination of platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in St Louis Metro Area