Urgent Remote Consulting for St. Louis Missouri UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in St. Louis Missouri, Progent provides help for networks based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online technical support services represent excellent leverage because they are equipped with the practical experience and the advanced tools to solve most network problems quickly. Efficient support reduces direct expenses because solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote help is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions somehow turn into major tabs. Progent's skill at solving technical issues quickly results in your business spending less money.

Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest level of efficiency for online help and troubleshooting for small company information networks. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to access your system without violating corporate security.

Progent's sophisticated service reporting application keeps comprehensive records of all service that Progent's clients have received. Progent's authorized service personnel have access to the history of services provided to every customer by any engineer. This history of issues and fixes is organized as an easily exploitable internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft permit access to additional massive technical support databases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists can arrive at the most efficient solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in St. Louis Missouri or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's remote network support experts possess credentials in an extensive array of technologies. This wide range of IT skills permits Progent's consultants to resolve almost any crisis likely to crop up in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-operating system networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services available from Progent to clients in St. Louis include:

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major projects economically and on time. Progent's special online consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for small organizations who don't have the budget to support an in-house Help Desk Call Center but who require fast response from a reliable Call Center with proficient telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.

    Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk consulting services can aid you in creating an effective new Call Center or enhancing your current organization, selecting or modifying Call Center software products to address the particular demands of your business, or adding occasional phone support staff to supplement your existing Help Desk Call Center team to handle high-demand situations like software transitions, mass updates, or installing brand new applications.

    Progent's Call Center staff of seasoned network experts offers your clients in St. Louis Missouri instant assistance from a large network service group with substantial background delivering phone consulting and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a key enabler of company productivity, and Progent's goal is to resolve instead of just document IT problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based professional consulting expertise and training in special application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Word, and Excel. To find out more concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac experts can nurture the imaginative facets of Mac systems by providing remote help support and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in St. Louis Missouri remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your IT support is proactive and automated. By spotting possible trouble spots before they grow into network outages, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a combination of platforms.

How Your St. Louis Missouri Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.

St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.

Onsite IT Consulting
Progent locations in St Louis Metro Area

City Address Phone Link
St. Louis 20 S Sarah Street
St. Louis, MO 63108
United States
(314) 300-3454 St. Louis Network Support Services

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