For small businesses in St. Louis Missouri, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of information system issues rapidly. This reduces direct costs since service calls require a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many remote service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow end up as major invoices. Progent's skill at solving technical issues efficiently results in your business conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of customized technologies and proven processes which permit the highest degree of effectiveness for remote help and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your computer system without compromising corporate security.
Progent's proprietary customer support reporting application keeps thorough documentation for all service that Progent's customers have been provided. Progent's team engineers have access to the details of support provided to each client by any engineer. This archive of anomalies and fixes is structured as a conveniently searchable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to come up with optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in St. Louis Missouri or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's phone-based support experts offer advanced credentials in a comprehensive set of disciplines. This broad scope of IT skills permits Progent's engineers to resolve practically any emergency likely to take place in a small company information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also offers access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to customers in St. Louis include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of information technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. CCIEs know how to deal with even the most complex issues occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs are an exceptional value since their deep experience permits them to find solutions for the most intractable problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few support firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for severe network issues that are lowering business productivity but are not within the experience of your local computer maintenance group or consultant. Progent's Cisco CCIE consultants can tie into your computer system via the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a range of system protection services to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recover rapidly after a serious penetration. Security services available from Progent cover in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; building safe techniques for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for special projects that small companies often request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your St. Louis Missouri Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small businesses who lack the resources to create an in-house Call Center but who need quick communication with an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or revamping your current one, evaluating or customizing Call Center software products to handle the particular needs of your corporation, or adding temporary phone support personnel to supplement your internal Help Desk Call Center group to deal with demanding events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in St. Louis Missouri immediate access to an effective technical support group with extensive background providing telephone-based support and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a major driver of company success, and Progent's intent is to fix rather than simply track IT issues.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers online professional engineering expertise and education in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Word, and MS Office Excel. To learn more information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the imaginative elements of Macintosh computing by providing phone-based help support and education in graphics, audio, and video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in St. Louis Missouri online network and server monitoring services powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so that your IT support is proactive and automated. By anticipating possible issues before they grow into crashes, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in St Louis Metro Area