For small businesses located in St. Louis or anywhere in Missouri, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. This reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. Unlike many remote support firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where fast fixes manage to turn into big invoices. Progent's skill at handling technical issues efficiently results in your business conserving money.
Progent's Online Support Tools
Over the years, Progent has refined an array of optimized tools and field-tested methodologies which allow the maximum level of efficiency for online technical support and troubleshooting for small company IT systems. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your system without compromising corporate security.
Progent's sophisticated technical support reporting application includes extensive histories describing all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help delivered to each client by any Progent engineer. This database of anomalies and responses is structured as an easily retrievable internal knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow fast response from vendors' internal support staff so Progent's online consulting specialists can come up with the best solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in St. Louis or anywhere in Missouri or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote support engineers possess credentials in a comprehensive array of disciplines. This breadth of IT skills permits Progent's consultants to tackle practically any emergency likely to occur in a small or midsize business network. Certifications held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To provide assistance to customers with mixed-OS environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to small businesses in St. Louis and throughout the state of Missouri include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology including system architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from older systems to current Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and validates a person's network technology knowledge at the expert level. Cisco CCIEs can handle the most difficult challenges associated with network design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. CCIEs are an excellent cost-effectiveness since their depth of experience allows them to fix the most complex problems quickly. In many cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick phone contact with a CCIE so you can receive urgent support for serious network infrastructure problems that are lowering business efficiency but are beyond the scope of your ordinary IT support providers. Progent's Cisco CCIE engineers can connect to your network using advanced on-line support technology to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2013 application development,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop support services such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to recover rapidly after a serious penetration. Security services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online engineering services include:
How Your St. Louis Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for small businesses who don't have the money or time to create an in-house Help Desk but who require fast access to a dependable Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a seamless reinforcement of your established Helpdesk team. Progent's Virtual Help Desk Call Center can operate as an escalation resource for the most difficult network challenges, or be available in hectic situations when your ordinary support engineers are overwhelmed.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your established organization, evaluating or customizing Help Desk software products to address the particular requirements of your business, or providing temporary online staff to work with your in-house Call Center team to deal with high-demand scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your workers in St. Louis or anywhere in the state of Missouri instant assistance from an effective technical support resource with extensive background providing phone help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a key driver of business success, and Progent's policy is to resolve and not just document network issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group can supply remote and in-depth engineering support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as CRM, Project, Microsoft Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the creative facets of Mac systems by delivering remote help support and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in St. Louis, or anywhere in the state of Missouri, online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting possible issues before they expand into network outages, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a combination of operating systems.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area