For small and midsize businesses in St. Louis or anywhere in Missouri, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems quickly. This reduces direct costs since service calls require fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where quick repairs somehow turn into big bills. Progent's skill at dealing with problems efficiently translates into your business spending less money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies that permit the highest level of efficiency for remote technical support and repair for small and midsize company computer systems. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to connect to your environment remotely without violating network security.
Progent's powerful service database system keeps thorough records of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services delivered to each Progent client by any Progent engineer. This archive of problems and responses is stored as a readily searchable internal knowledge base that permits Progent's remote support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the best solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in St. Louis or anywhere in Missouri or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote network support engineers possess certified skills in a comprehensive set of products and technologies. This wide range of IT skills allows Progent's engineers to resolve almost any crisis likely to take place in a small business network. Certificates held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support companies with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support provided by Progent to clients in St. Louis and anywhere in the state of Missouri include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology such as network architecture, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy management, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent online help for analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and validates an individual's networking skills at the master level. CCIEs can handle the most stubborn challenges encountered in network design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer exceptional value because their deep experience permits them to solve even the most difficult problems quickly. In typical cases, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate assistance for serious network issues that are lowering worker efficiency but are not within the experience of your ordinary computer support providers. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art remote support technology in order to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses often request. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your St. Louis Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who lack the budget to create an internal Help Desk Call Center but who require fast communication with a reliable Call Center with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or improving your current one, identifying or customizing Help Desk software products to meet the special needs of your company, or adding occasional online staff to work with your in-house Help Desk team to handle unusually busy scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of veteran network professionals gives your workers in St. Louis or anywhere in the state of Missouri fast access to a large support group with extensive background offering phone support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business performance, and Progent's policy is to fix and not merely record technical problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote professional consulting support and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For more about Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh systems by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in St. Louis, or anywhere in the state of Missouri, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting possible problems before they result in network outages, automated monitoring can head off stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of OS platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area