For small companies in St. Louis or anywhere in the state of Missouri, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces immediate costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for solving problems efficiently results in your company conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your system remotely without violating network security.
Progent's highly evolved customer support database system keeps detailed histories of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of support provided to each customer by every Progent consultant. This database of trouble tickets and repairs is stored as an easily accessible internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote consulting experts are able to find the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in St. Louis or anywhere in Missouri or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's online consulting engineers possess credentials in an extensive array of technologies. This broad range of capability allows Progent's engineers to resolve practically any problem that may crop up in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help companies with multi-platform networks, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to clients in St. Louis and throughout the state of Missouri include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most difficult problems associated with network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience allows them to resolve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive timely support for serious network infrastructure issues that are crippling worker efficiency but are beyond the scope of your ordinary computer maintenance personnel. Progent's CCIE engineers can connect to your environment using sophisticated on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-qualified remote support engineers can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full range of online PC desktop support services including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recover rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:
How Your St. Louis Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for small businesses who lack the budget to create an in-house Call Center but who want quick access to an effective Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless supplement to your established Help Desk resources. Progent's Virtual Call Center can operate as an escalation option for complex network challenges, or be available in overflow instances when your regular resources are swamped.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Call Center software to handle the unique needs of your company, or adding temporary phone support personnel to supplement your existing Call Center team to deal with high-demand events like software transitions, major upgrades, or installing new applications.
Progent's Help Desk team of seasoned network consultants provides your clients in St. Louis or anywhere in the state of Missouri immediate contact with a reliable network service group with years of background offering phone support and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a significant contributor to company productivity, and Progent's goal is to solve rather than merely record technical issues.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office Word, and Excel. For more information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac experts can support the artistic aspect of Apple Mac computing by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your IT maintenance is proactive and automated. By detecting emerging trouble spots before they evolve into network outages, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a variety of operating systems.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.