For small companies in St. Louis or anywhere in the state of Missouri, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces immediate costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for solving problems efficiently results in your company conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your system remotely without violating network security.
Progent's highly evolved customer support database system keeps detailed histories of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of support provided to each customer by every Progent consultant. This database of trouble tickets and repairs is stored as an easily accessible internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote consulting experts are able to find the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in St. Louis or anywhere in Missouri or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's online consulting engineers possess credentials in an extensive array of technologies. This broad range of capability allows Progent's engineers to resolve practically any problem that may crop up in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help companies with multi-platform networks, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to clients in St. Louis and throughout the state of Missouri include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a person's networking knowledge at the expert level. CCIEs can resolve even the most difficult problems encountered in network infrastructure planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs are an exceptional value because their deep expertise allows them to find solutions for the most intractable problems rapidly. In many cases, less experienced engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few service firms make CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate support for severe network issues that are impacting business productivity but are beyond the experience of your local IT support resources. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art on-line troubleshooting tools in order to perform efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote desktop support including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP and ISSAP security engineers offer a variety of security services to bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your St. Louis Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for smaller businesses who don't have the money or time to create an internal Help Desk but who need fast response from a dependable Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless supplement to your current Call Center resources. Progent's Virtual Help Desk can act as an escalation option for the toughest computer system issues, or be available in hectic instances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or improving your established one, identifying or modifying Help Desk software products to handle the particular demands of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk Call Center team to deal with high-demand scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your customers in St. Louis or anywhere in the state of Missouri rapid contact with a reliable technical support resource with substantial background offering telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a major driver of business productivity, and Progent's policy is to solve and not merely document network issues.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. To find out more about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the imaginative aspect of Mac computing by offering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer help in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in St. Louis, or anywhere in the state of Missouri, remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your computer support is proactive and automated. By exposing emerging problems before they expand into crashes, remote monitoring can avoid inconvenient and costly network failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.