St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
For small and midsize companies in St. Louis or anywhere in the state of Missouri, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs manage to end up as large tabs. Progent's skill at solving technical issues quickly results in your company conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online technical support and repair for small and midsize company computer networks. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to communicate with your computer system without violating corporate security.
Progent's advanced customer support database system maintains detailed histories describing all service that Progent's customers have received. Progent's team engineers have the benefit of the history of support delivered to every Progent client by any engineer. This history of issues and responses is structured as a quickly exploitable internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft make available other massive support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to find optimal resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in St. Louis or anywhere in Missouri or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's online support experts have advanced credentials in a comprehensive set of disciplines. This broad scope of capability permits Progent's engineers to handle practically any emergency that may take place in a small company network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To support companies with mixed-operating system networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to small businesses in St. Louis and anywhere in the state of Missouri include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of information technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network engineers, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs know how to deal with the most intractable issues encountered in network planning, integration, administration, protection, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad experience enables them to solve even the most intractable problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive timely help for severe network infrastructure issues that are impacting worker efficiency but are not within the scope of your regular IT support providers. Progent's Cisco CCIE engineers can interface to your environment by means of sophisticated remote support tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-certified remote service engineers can provide network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online desktop support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a variety of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to recover quickly following a damaging penetration. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your St. Louis Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for smaller companies who lack the budget to support an internal Call Center but who require quick response from an efficient Help Desk with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent addition to your established Help Desk resources. Progent's Virtual Call Center can serve as an escalation resource for complex network problems, or be ready in those circumstances when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or improving your current organization, selecting or modifying Help Desk Call Center application software to meet the particular requirements of your company, or adding temporary online personnel to work with your in-house Help Desk Call Center group to deal with demanding events like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in St. Louis or anywhere in the state of Missouri fast contact with an effective network service group with years of experience delivering telephone-based consulting and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a solid contributor to company efficiency, and Progent's goal is to fix rather than merely annotate IT problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional consulting support and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the artistic elements of Mac systems by offering phone-based help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio or video or putting together an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in St. Louis, or anywhere in the state of Missouri, online network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your computer support is proactive and automated. By anticipating possible issues before they result in full-scale emergencies, system monitoring can head off inconvenient and costly network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems based on multiple platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
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