St. Louis At Home Workforce Integration Support
Solution Planning, Implementation, Administration and Help Desk Consultants
Expanding your remote workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your St. Louis organization to select the right technologies and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers services that go from on demand expertise for helping you over challenging technical roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can help St. Louis, Missouri businesses to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Infrastructure for a Remote Workforce
Setting up the network infrastructure required to support an at-home workforce can be particularly challenging if you must accommodate a mix of personal equipment like desktop computers and notebooks, Internet routers, and wireless APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's background delivering remote support for both outdated and modern technologies in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to expertise for making essential upgrades. Support services offered by Progent to help your company to create a high-functioning work-at-home infrastructure include:
- Virtual Private Network technology makes it possible to create a safe tunnel for authenticated at-home workers to access IT resources located at your corporate data center or in the cloud. Progent's consultants can help your company to deploy and manage VPN access between your teleworkers and your key network resources by providing remote VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your telecommuters to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a wide selection of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and interact with a data center computer's desktop. This gives network managers substantial control over the digital environment of at-home employees and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent offers top-tier online consulting for deploying home routers from a range of vendors. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often supporting an entire household and guests, are frequently utilized by at-home employees to access their router for work. This can cause performance as well as security problems. Progent can help businesses to resolve these issues by delivering services like Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi AP setup assistance.
- Internet access methods affect the speed and reliability of connections between telecommuters and the company data center. Line-of-business applications may require backup Internet access in the event the normal connection fails. Progent offers expertise for picking Internet service providers, choosing sensible bandwidth and data volume packages, and configuring high-availability Internet access. Refer to Internet access solutions.
VoIP Integration for Remote Workers
Extending the corporate PBX environment to accommodate remote users is vital to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or legacy platforms for VoIP management. Progent can help organizations of all sizes to plan or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses optimize their existing Cisco VoIP environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM supports other combined media services like messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM support, refer to CUCM consulting services.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist you to maintain your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide on-demand integration and troubleshooting expertise.
Video Conferencing for Remote Workers
A wide range of video conferencing products from leading technology companies enable online meetings, video and voice conferencing, chat, and screen sharing for both onsite users and at-home workers. Many organizations utilize multiple products to accommodate their various partners and clients. Progent can assist your organization to manage your existing voice/video conferencing ecosystem and optimize the experience of your at-home employees.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, IM, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and maintain Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling platform for iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for video sessions. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. To learn more about Progent's support expertise for Webex and for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include voice/video calling, threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for other Office 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and assist your business to optimize your WAN infrastructure to host them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful environment of applications that create a consistent user interface for sharing information across a corporate network and on a wide selection of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their original releases and can assist your company to configure these critical collaboration platforms to maximize the productivity of your remote workers.
SharePoint uses web entities to facilitate collaboration and knowledge delivery by providing policy-based delivery of data, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to create secure portals that permits remote workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint support services, go to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to integration consulting for Microsoft Exchange.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can access them securely through a web browser. Included with Office 365, OneDrive enables home employees to co-author files. Edits created offline are automatically synced when you go back online. To find out about Progent's consulting services for OneDrive, refer to Microsoft Onedrive integration experts.
Cloud Integration Services for Telecommuters
Progent can provide affordable remote assistance for enabling organizations to create, manage and troubleshoot integrated network architectures that incorporate internal data centers, remote workers, branches, and cloud resources. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix issues with public cloud access, authentication, and cybersecurity.
Microsoft Azure is a leading platform for cloud services that allows you to utilize infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure includes more than 100 cloud-based services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also help you create protected connections to Azure services for teleworkers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's consulting expertise for Azure, visit Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of client productivity applications and cloud services available on a subscription basis. Microsoft apps and cloud services are marketed in a selection of bundles intended for customers ranging from students and small offices to large corporations. Progent offers fast and easy online access to consultants knowledgeable about Office 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the numerous subscription plans available for Office 365 and deploy 365 applications for your remote workers to achieve top business value. To learn about Progent's support services for Microsoft Office 365, see Office 365 integration expertise.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product product suite. Microsoft 365 Exchange Online offers the benefits of lower costs for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with local Exchange environments, allowing you to create hybrid information systems. Progent's Exchange experts can provide occasional assistance to guide you past tough technical bottlenecks and also offer end-to-end project management services to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Office 365 Exchange Online, see Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's top source of cloud-based services. Progent offers rapid and economical online access to cloud integration experts who can assist your organization to plan, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-uptime network architecture so your employees have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the move. To learn about Progent's expertise for Amazon AWS, go to Amazon AWS consulting support.
Google Cloud Platform (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can assist your business to set up VMs on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage, and simplify access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also assist you to utilize GCP's management tools to control and track your Google Cloud ecosystem. To learn, go to Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services allow organizations to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their current tickets, enter details, and append screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows your business to expand your existing Help Desk Call Center organization by splitting responsibilities for Help Desk Call Center services transparently between your regular IT support personnel and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support model utilizing the leading PSA platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class IT support to your telecommuters, refer to Progent's Support Desk supplementation Services.
Security for At-Home Workers
Teleworkers commonly use their own computers and work in a physically unsecured environment. This worsens their vulnerability to cyber threats and calls for judicious use of security appliances, remote security monitoring, and the creation of policies based on leading practices. Progent's seasoned roster of certified data security professionals can help you to plan, implement and manage a modern cybersecurity solution that protects sensitive information in networks that incorporate at-home workers.
- Firewalls allow companies to create a network environment that can be securely utilized by on-premises users and by teleworkers, mobile workers, suppliers, clients, and the public. Next-generation firewall devices permit you to configure and control appropriate permissions to various groups of users and to expand your network and adjust your security as your business evolves and as cyber threats become increasingly sophisticated. Progent supports both new and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration expertise, go to firewall configuration and support expertise.
- Remote Endpoint Monitoring makes it easy to track the various devices utilized by at-home workers and either block or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint, monitoring all activity and utilizing advanced machine learning to identify zero-day threats on arrival. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the infected endpoint from the corporate network to contain the threat. Since the ProSight ASM software agent is autonomous, endpoints remain protected even when they are offline. For more information about ProSight ASM, go to remote endpoint monitoring for teleworkers.
- Security Audits can evaluate the exposure of your network to all classes of outside and local security threats for a network that includes remote workers. Progent can deploy online, automated security analysis scanning for quickly and economically uncovering a broad range of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be managed by data security experts with top credentials including CISA, ISSAP, and GIAC, can help you to evaluate your procedures and policies and review your network architecture to enable you to implement the highest level of protection for your remote workers.
Data Protection for Telecommuters
The field of Data Protection involves saving and recovering critical information in order to prevent data loss and reduce recovery time in the event of storage problems resulting from hardware breakdowns, software glitches, human error, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to design and manage in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for an at-home workforce must cover multiple types of personally owned endpoint devices. Progent can provide fast remote help from experts knowledgeable about a broad array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Popular backup/recovery products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and includes granular restore and centralized management.
- Disaster Recovery/Business Continuity plans often envision scenarios that call for a quick changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist your company to develop, document and validate a DR/BC strategy that addresses the logistics of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized solution for safeguarding corporate data by managing on-premises, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint devices of teleworkers can use Intune to provision and validate apps on managed devices, push patches and certificates, set up policies for accessing data and resources, set passwords, create VPN tunnels, determine how teleworkers share information, establish threat protection, verify security compliance, and wipe sensitive information from missing, stolen or deactivated endpoint devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X devices. To learn about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workforce, refer to Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top features of VMware Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud services. To learn about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your St. Louis, Missouri company, call
An index of content::
Extended Help Desk Information Technology Consulting
Extended Helpdesk Support Outsourcing
Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Support services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Small Business WAP371 Consultant Services
Award Winning Small Business WAP150 Computer Consultants
Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to configure, administer, and debug Cisco Small Business Wi-Fi APs.
Security Architecture Consulting Services
CISSP-ISSAP Cybersecurity Architecture Engineer
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of thorough examination and significant experience with network security architecture. ISSAP consultants have comprehensive understanding of access management systems and methodologies, phone system and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can help your company with all phases of architecture security.
XenApp and Citrix Access Gateway Online Support
Citrix Virtual Windows Applications Consultants
Progent's Citrix experts can help your business to design, deploy, manage, and support a virtual application delivery system based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you optimize your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support experts can help you to manage and support an off-site datacenter that features high availability, advanced protection, and fast disaster recovery.
SharePoint InfoPath Forms Services Configuration
SharePoint Foundation IT Consulting
Progent's Microsoft consultants can provide affordable online technical support and development services to assist your business to plan, implement, manage, and maintain Microsoft SharePoint 2010 environments that can feature web sites able to function as intranets, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other tools to support and improve information sharing. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar desktop programs like Excel, Word, Outlook, and Visio. Progent can help you to upgrade from previous releases of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 solution.
Ubiquiti UniFi Wave 2 WiFi AP Consultancy
Ubiquiti UniFi Wave 2 WiFi AP Professionals
Progent offers fast access to the expertise of seasoned wireless specialists who can assist you to assess the value of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, install, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi Wi-Fi APs for your required coverage and performance.
MozyPro Consultancy
Microsoft VMware Data Recovery Professionals
Progent can provide affordable remote support from IT engineers skilled in a wide array of products and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent offers help for all major data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can help your company to install, enhance, or troubleshoot backup/restore solutions for a variety of environments including local, edge to datacenter, cloud-based, or hybrid.
ProSight Network Infrastructure Management Support and Integration
IP Address Management Technical Consultant
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems.
Microsoft Operations Manager Configuration
MOM 2007 Engineer
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate serious issues detected by Microsoft SCOM 2012.
Consultants Chief Information Officer Outsourcing
Full Service Outsourcing Consultant
Progent is organized deliver in-depth remote consulting for all major technologies common to small company IT systems and allows you to outsource a variety of vital, as-needed services such as a temporary Chief Information Officer to offer senior-level IT design and budgeting capability, a Call Center for help desk support, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, project management for critical initiatives such as office moves oroperating system migrations, Cisco-certified consultants for building and maintaining high-performance and reliable network infrastructure, security specialists to ensure information protection and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software developers to create, enhance, or repair business applications.
Meraki Access Point Security Integration Support
Meraki Outdoor APs Technology Consulting Services
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a large campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for unified management.
Email Policy Management Consultant Services
ProSight Email Guard AES Encryption Consultant
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
macOS Networking On-site Technical Support
Setup and Support Mac RAID
Progent's Mac networking consultants can assist you with a wide range of network foundation areas such as system architecture, remote and mobile access, internetwork communication, protection, and emerging technologies such as Voice over IP and fast wireless connectivity. For business networks built exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and depth to handle the challenge of planning, integrating, and maintaining a network architecture that is robust, safe, efficient and aligned with your business goals. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan SAN solution. Progent can also provide certified professionals to support Cisco routers and switches.
SCVMM 2012 Live Migration Help and Support
SCVMM 2012 and Windows Server 2012 Online Support Services
Progent can assist organizations of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and library resources; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to upgrade from a legacy edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM environment so you get maximum return on investment.
Zero Downtime Branch office Connections Specialist
Fault Tolerant Branch office Network IT Consulting
Progent’s non-stop interoffice connectivity and 24x7 system infrastructure professionals can help small companies achieve fault tolerant Interoffice connectivity through redundant networks with automatic failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office networks based on fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over can provide economical 24x7 interoffice connectivity.
Professional SCCM 2012 Upgrade
Microsoft Certified Partner SCCM 2012 Troubleshooting Technology Consulting Services
Progent can assist you to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device management solution or assist you to enhance your current SCCM 2012 environment to support your changing IT needs. In addition, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Developer Firm Microsoft Azure Backup
Microsoft Azure cloud migration Programming Companies
Progent can help small businesses to migrate any part of their network infrastructure to Microsoft Azure. This can simplify network management and reduce equipment expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to understand the benefits and restrictions of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical errors small companies make when migrating to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Google Android handhelds.
Microsoft Certified Expert Engineer UNIX, Windows
Top Solaris with Windows Technology Professional
Progent's UNIX platform consulting services offer small businesses and software developers support for managing and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered networks. Progent can give your business contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of experience provides you with an easy one-stop source to help you create and maintain a secure and robust mixed-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by integrating MS Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
24 Hour Consultants Solaris
Solaris Engineer
If your business network combines Sun Solaris platforms with Windows, Progent can help you to incorporate your computers into a unified network that allows all your OS platforms to run side by side for easy administration, transparent information exchange, high availability, enhanced performance, and tight protection. Progent's Sun Solaris and Windows coexistence assistance services feature network infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online technical support and repair, in-person technical support, and Help Desk support.
Desktop Monitoring and Reporting Remote Technical Support
ProSight Patch Management Automation Remote Consulting
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that drive your IT network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity.
BlackBerry BES Server Professionals
BlackBerry Synchronization Support and Setup
Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to plan, administer, and repair BlackBerry technology economically and successfully, eliminating the need for an internal BlackBerry specialist and reducing the expense and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's proven remote service delivery model, offers small companies an efficient option for integrating BlackBerry devices and software productively into their IT system.
Windows and macOS coexistence Integration Support
Mac and Windows Remote Consulting
Progent's service experts in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows computers into seamless networks with full sharing and workgroup support. Allowing efficient cooperation among a mix of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and background with Mac and Microsoft products. Progent's experience in Windows and Apple consulting makes it possible to offer world class assistance to companies that rely on these technologies to maintain their strategic edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows network.
Power View Coder
Microsoft and Cisco Crystal Reports Design
Progent offers online and onsite consulting to assist your organization with any phase of BI reporting ranging from troubleshooting or modernizing applications to planning and implementing a comprehensive BI solution. Progent's BI consultants can assist you to support your existing reporting system, assist you to upgrade databases and applications from a discontinued reporting product to a current solution, and provide as-needed remote mentoring to meet your individual needs. Progent’s business reporting professionals offer experience in all popular business analytics reporting tools including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Designer.
VMware Site Recovery Manager Compliance Specialists
VMware Site Recovery Manager and NSX Consult
VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX virtual network technology, VMware SRM can quickly restore the complete logical network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
Top Ranked Wi-Fi RF Coverage Maps Professionals
Urgent Onsite Wireless Site Survey Support and Setup
Progent's Wi-Fi site survey and predictive modeling help you to design, implement and debug a Wi-Fi LAN adapted to your environment, providing your business a WLAN that has the reception, performance, density, QoS, data protection, and roaming capability your company needs. Wi-Fi survey services from Progent include remote predictive modeling for planning a wireless LAN and on-premises survey services for validating, optimizing, and debugging a functioning Wi-Fi network.
Microsoft Dynamics GP System Upgrade Professional
Microsoft Dynamics GP System Migration Consultants Akron, US
Progent has supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided system integration, software development, education, and debugging since the platform's debut. Progent offers advanced expertise for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can help you to plan, pilot, and carry out a cost-effective migration from a a legacy release to the newest edition of Microsoft Dynamics GP.
Microsoft ISA Server Integration
Urgent ISA 2004 Standard Edition Server Remote Support Services
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds developing Microsoft-based security designs for IT networks with many sites, remote workers, and line-of-business eCommerce applications. A Progent ISA Server consultant can help your small company design and deploy a configuration of ISA Server 2004 that supports your IT protection needs without limiting your productivity.
Microsoft SMS Remote Consulting
SMS Server 2003 Upgrade Setup and Support
Microsoft Systems Management Server provides extra functionality for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs lower the net operational costs of managing and deploying software by making it easier to copy system images, control mobile devices, and run management utilities. In addition to advising you about ways to save management costs by installing SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT projects involving processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower cost and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to develop sensible procedures and policies to manage handheld computers and intelligent portable phones so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that includes standards, procedures and IT products to keep your IT network protected.
Automated Server Monitoring Engineer
Remote Server Management Online Technical Support
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity.
Nagios for Linux Consulting
Immediate MRTG Onsite Technical Support
Network monitoring ordinarily consists of observing a network’s resource usage in order to uncover data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's system integration engineers can show you how to take advantage of both these programs to optimize and troubleshoot your network. Progent's UNIX consulting services provide small companies and programmers help with administering and servicing UNIX/Linux and Solaris networks that coexist with Microsoft-based technology.
CISSP Certified Security Manager Services
CISSP Certified Cybersecurity Consultant Services
Progent's CISSP-certified network security consultants can help businesses of any size with any facet of IT security. Progent can help create cost-effective security solutions that guard a small business against modern malware attacks or Progent can design, configure, and monitor an end-to-end security environment for hybrid enterprise networks that accommodate onsite, online, and mobile clients accessing network resources distributed over multiple physical datacenters and public and private clouds.
24x7 Citrix virtual desktops Technology Professional
Citrix virtual desktops Professionals
For desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can help your company to design a XenDesktop solution that maximizes the business value of your information system; integrate XenDesktop software with your physical and virtual servers, user computers, and peripherals; upgrade your existing virtual desktop software to current releases of XenDesktop; and deliver advanced online technical support. Progent can also instruct your network managers to adhere to industry leading practices to manage your XenDesktop solution efficiently.
Open Now ProSight Patch Management Automation Technical Support Services
Remote Technical Support ProSight Automatic Patch Management
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your business.
VMware VDR Backup Technology Professional
Backup and Restore Software Services
Progent can provide affordable online support from IT engineers skilled in a wide range of utilities and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and handhelds. Progent can provide expertise for leading backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can assist you to deploy, upgrade, or maintain data backup solutions for a variety of environments such as local, edge to datacenter, cloud, or hybrid.
24x7x365 System Center 2016 and Windows 10 Integration Computer Consultants
System Center 2016 and Exchange Online Integration Remote Technical Support
Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and fixing System Center Operations Manager environments and offer organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager.
Microsoft Expert SQL Server Analysis Services Remote Support
MCSE Expert Certified SQL Server 2016 Query Store Online Support Services
SQL Server 2016 offers major improvements in performance, capacity, data security, availability, BOYD integration, and built-in business intelligence. Innovations include PolyBase for processing relational and non-relational files in one appliance for data warehousing, R language support, Row-level Security, Mobile Reports, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite support to assist businesses of any size to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Best Computer Consulting Colo
Colocation Support and Setup
Progent’s colocation center support services are intended for companies with equipment housed at IDCs or data center colo hosting sites and requiring on-demand in-person service at the collocation site as well as remote help from Microsoft and Cisco Premier experts. Progent offers a full array of data center and data center and colo consulting services such as network topology analysis, Windows and Linux server installation and support, troubleshooting for server and telecommunications infrastructure, development and deployment of fault tolerant systems, defining and implementing layered security structures, firewall configuration and support, designing load balancing environments, and planning fault tolerant server clustering systems.
Microsoft MSCRM Consultant Services
Network Consultants MSCRM
Microsoft Dynamics Customer Relationship Management helps small companies build positive client relationships. Integrated Sales and Customer Service modules allow employees to share information to help improve sales success and deliver steady, efficient customer service. Progent can configure the most sensible network environment, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to combine Microsoft CRM with your sales or customer support databases.
Comcast Business Class Cable Internet Consulting
24/7/365 Services ISP Service Plan Selection
Progent offers access to the affordable services of online Internet connectivity consultants to assist your company to evaluate or enhance your Internet services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent include evaluation of your current bandwidth utilization, carrier and plan analysis and selection, network provisioning, and managing a seamless move to a different carrier and/or service arrangement. Network provisioning can include optimizing existing routers and configuring additional ones, setting up firewalls, and upgrading dependable BGP architectures.
Microsoft System Center Operations Manager Consultants
Remote Troubleshooting Microsoft Operations Manager
Remote 24x7 monitoring, automated alerts, and periodic reports are crucial to preserving the health of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced so far that companies of any size can get a degree of network stability that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost service packages created to help you to detect and fix a most IT network problems before they can hurt productivity.
Top Quality Remote Access Computer Engineer
IT Consulting VPN
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company integrate and support Cisco’s security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to evolve with your growing business requirements. Progent’s Cisco-Premier network consultants are familiar with Cisco’s comprehensive family of hardware and software targeted at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco technology to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user authentication, permissions, and accounting from a graphical Web interface.
Small Business Computer Consultancy Firms
Cisco and Microsoft Certified Small Office Technical Support Firms
Progent provide organizations of all sizes world-class network online or on-premises consulting for information systems based on Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also offer security expertise for businesses varying in size from the small office to the worldwide enterprise.
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