Enlarging your remote workforce may have a significant effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your St. Louis company to select the appropriate technologies and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide services ranging from as-needed expertise for getting you past challenging IT bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can help St. Louis, Missouri companies to with any aspect of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.
Infrastructure for Teleworkers
Configuring the network infrastructure needed for a remote work environment can be especially complex if you have to accommodate a combination of worker-owned hardware such as desktop computers and laptops, routers, and wireless APs from various manufacturers and with a variety of OS software and firmware levels. Progent's background delivering remote support for both outdated and current IT products in remote office venues enables you to make efficient use of your available network infrastructure and offers ready access to expertise for making essential updates. Support services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:
VoIP Integration for At-Home Workers
Extending the business phone system to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's current or older platforms for VoIP solutions. Progent can assist organizations of any size to plan or maintain a telecommuter VoIP environment that delivers the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their current Cisco IP voice systems to handle a growing at-home workforce.
Voice/Video Conferencing for Teleworkers
A broad range of video conferencing platforms from leading vendors support online discussions, video and voice conferencing, chat sessions, and screen sharing for both local workers and teleworkers. Many companies utilize multiple conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your existing conferencing environment and optimize the experience of your remote workforce.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office suites, offering a powerful ecosystem of productivity apps that deliver a consistent user interface for sharing data and ideas across a corporate network and on a broad range of endpoints. Progent has provided online consulting services for SharePoint and Exchange since their first publication and can help businesses to tune these flagship collaboration products to optimize the effectiveness of your at-home workforce.
SharePoint uses web sites to allow collaboration and information sharing by providing policy-based delivery of data, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to create secure portals that enables at-home workforce to view and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, go to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see integration consulting services for Exchange Server.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and colleagues can share them securely via a web browser. Included with Office 365, OneDrive allows at-home workers to co-edit files. Edits made offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Cloud Integration for Telecommuters
Progent offers fast and affordable remote support for helping businesses to build, manage and repair integrated network models that incorporate internal data centers, remote workers, branches, and public cloud services. Progent offers top-tier consultant for all modes of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud connectivity, authentication, and security.
Azure is a leading platform for cloud services that allows you to use infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent can also show you how to create protected access to Azure for remote workers by setting up and debugging firewalls and VPN tunnels. To find out about Progent's support services for Microsoft Azure, refer to Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular family of client productivity software and cloud-based services offered on a subscription basis. Microsoft apps and services are provided in a variety of plans designed for users ranging from students and households to large corporations. Progent offers quick and easy online contact with consultants familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription plans available for Office 365 and configure 365 applications for your teleworkers to achieve top business value. For information about Progent's expertise for Microsoft Office 365, visit Office 365 consulting support.
Office 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product product suite. Exchange Online offers the benefits of reduced spending for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, enabling customers to create hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through tough IT bottlenecks and can also provide comprehensive project management services to make sure your teleworkers have easy and safe access to your Exchange Online environment. To learn Progent's support services for Office 365 Exchange Online, go to Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing arena and is the world's top source of cloud-based services. Progent offers fast and economical online contact with cloud connectivity experts who can assist your business to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture to make sure your users have a productive computing environment whether they are working from your main office, a branch office, from home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration support.
Google Cloud is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to scale your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical applications cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can help you to set up VMs on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline access management for remote workers with Google Cloud Identity. Progent's consultants can also assist you to utilize GCP's management tools to control and track your Google Cloud ecosystem. For details, refer to Google Cloud Platform integration expertise.
Help Desk Services for Telecommuters
A fast, company-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.
Security for Remote Workers
Remote workers commonly run their own computing devices and work in a physically unsecured environment. This worsens their vulnerability to cyber attacks and requires judicious deployment of firewalls, remote endpoint monitoring, and the creation of policies in compliance with leading practices. Progent's seasoned roster of certified data security professionals can assist your organization to design, implement and administer a modern cybersecurity solution that protects sensitive data in IT networks that include an at-home workforce.
Data Protection Solutions for Telecommuters
The field of Data Protection covers saving and recovering critical data so as to prevent data loss and minimize restoration time and effort in case of storage problems due to hardware breakdowns, software hiccups, human error, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to design and maintain in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a unified platform for protecting critical data by controlling onsite, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Managed endpoint devices can be personally owned or business owned. IT admins managing the endpoint computers of telecommuters can use Intune to provision and validate applications on managed devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, create VPN tunnels, determine how home-based workers share data, establish threat defense, ensure compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can help you to use this platform to administer the endpoint devices of your telecommuters, go to Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network managers to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product via a perpetual license. Top features of VMware Workspace ONE include fast remote deployment of new laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your St. Louis, Missouri organization, phone