Fast and Affordable Remote Technical Support for St. Louis IT Networks
For businesses in St. Louis or anywhere in the state of Missouri, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to solve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where fast solutions manage to end up as substantial bills. Progent's skill at solving problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and field-proven processes that allow the highest level of effectiveness for remote consulting and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your system without breaching corporate security.
Progent's proven customer support database application keeps extensive histories describing the support that Progent's clients have been provided. Progent's team service personnel have access to the details of assistance delivered to every Progent client by any consultant. This archive of anomalies and responses is stored as an easily exploitable proprietary database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to arrive at optimal solutions in the least time.
Remote support available from Progent to companies in St. Louis and throughout the state of Missouri include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help you business to install, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to resolve the most complex problems surrounding network design, deployment, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs provide exceptional cost-effectiveness since their broad experience allows them to resolve problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system by means of advanced remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of networking devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate quickly after a damaging breach. Security services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile communication; defending your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a wide range of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your St. Louis Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center team of experienced information technology consultants offers your customers in St. Louis or anywhere in the state of Missouri rapid communication with a dependable support resource with substantial background delivering telephone-based help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a solid contributor to business performance, and Progent's policy is to resolve and not simply document network issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your network support is proactive and automated. By anticipating looming trouble spots before they cause full-scale emergencies, proactive monitoring can head off inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a variety of platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in St. Louis or throughout the state of Missouri, Progent's online computer support engineers are ready to deliver professional and affordable system support whenever your business requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost time associated with on-site support calls.
Even if your St. Louis organization deals with a local independent consultant or employs an in-house organization that know how to deal with typical network problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to address unexpected system crises or especially tough integration problems.
Advantages of Progent's Network Help for Businesses in St. Louis
Progent's online network troubleshooting services allow your St. Louis company to have the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most organizations in St. Louis and throughout Missouri, nearby computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can solve typical technical problems. However, major troubles sometimes strike when your regular resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's online support specialists offer an easy, fast, and economical way to supplement your local help and to pass on valuable knowledge to increase your ability to handle downstream problems in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller companies often rely on individual freelance consultants. While freelance consultants carry less overhead than larger service organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your IT system stays available.
- Create a Scalable Foundation for Smooth Growth
Organizations often begin with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly built systems need careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to offer the stable foundation to meet current business requirements and ease future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller companies need guidance and technical education to navigate through an ever more complex maze of product options capable of promoting business growth and improving productivity. They do not need a network consultant who is trying to sell a specific vendor's products. IT support and product sales can result in a scenario where the proposed
solution is built around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical expertise, refined remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of IT support, performing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.