Immediate Online Troubleshooting for St. Louis Information Networks
For companies in St. Louis or anywhere in the state of Missouri, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage because they have the real-world background and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. This reduces direct expenses since service calls use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where fast fixes somehow end up as big invoices. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-proven processes that ensure the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to link to your company's network remotely without breaching network security.
Progent's advanced customer support reporting system maintains detailed records describing the service that Progent's customers have received. Progent's team service personnel have access to the records of services provided to every Progent client by every engineer. This history of problems and resolutions is structured as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to determine the best solutions promptly.
Online services available from Progent to businesses in St. Louis and throughout the state of Missouri include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to assist your company to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and indicates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging challenges associated with network design, installation, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to fix problems rapidly. In common cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and repair.
St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in St Louis Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity products. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless Access Points engineering expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly following a serious breach. Security consulting services available from Progent include: in depth information security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile communication; protecting your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your St. Louis Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk team of experienced information technology experts provides your clients in St. Louis or anywhere in the state of Missouri rapid contact with a large network service resource with substantial background delivering telephone-based support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a major enabler of company efficiency, and Progent's aim is to fix and not merely annotate network issues.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of operating systems.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in St. Louis or throughout the state of Missouri, Progent's phone-based network support engineers can provide effective and economical IT support the moment your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your St. Louis office has a regular independent consultant or employs a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to solve sudden network emergencies or especially challenging integration projects.
Features of Progent's Remote Computer Services for St. Louis
Progent's online help, remote repair, network security expertise, and system management services give businesses in St. Louis or throughout the state of Missouri unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in St. Louis and is also ideal for networks in geographic regions of Missouri that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for online help and requires no monthly retainer for support services delivered during regular working hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support for specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
MS Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL Management Support and Software Development
Amazon MWS Software Design and Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that match the special needs of your business.
- Advanced Online Access Tools
Secure remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require an expensive onsite service call. State-of-the-art remote access software and expert engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and automated system analysis.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for High System Uptime
For offices with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose workers require immediate access to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you are billed just for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.