Immediate Online Help for St. Louis Information Networks
For organizations located in St. Louis or anywhere in the state of Missouri, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the assistance of CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage because they possess the real-world background and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. Efficient support reduces direct expenses since service calls use up fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions manage to turn into big tabs. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-tested methodologies which promote the highest degree of effectiveness for online help and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to access your company's computer system remotely without violating system security.
Progent's proven customer support reporting application maintains comprehensive records of all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support rendered to each customer by any engineer. This history of trouble tickets and fixes is stored as a readily retrievable internal knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote service experts can come up with the most efficient solutions in the least time.
Online support services available from Progent to businesses in St. Louis and anywhere in the state of Missouri include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can provide network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server design,
Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a person's technical knowledge at the master level. Cisco CCIEs can resolve even the most challenging problems associated with network infrastructure planning, installation, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional value since their broad experience enables them to find solutions for problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity appliances. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs engineering services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of computer technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your St. Louis Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who lack the resources to support an in-house Help Desk but who require quick access to an effective Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex technical issues, or be ready in those instances when your regular service providers are overwhelmed.
Progent's Help Desk Call Center team of veteran information technology professionals provides your computer users in St. Louis or anywhere in the state of Missouri quick contact with a reliable technical support group with substantial background offering telephone-based support and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a major enabler of business success, and Progent's goal is to resolve instead of simply record network issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom development, and education services, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in St. Louis, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so that your IT support is proactive and automated. By anticipating looming trouble spots before they evolve into downtime, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of platforms.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in St. Louis or throughout the state of Missouri, Progent's online network support engineers can deliver professional and cost-effective system help the moment your business requires it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your St. Louis company deals with a local independent support technician or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden network emergencies or especially tough integration problems.
Details of Progent's Online Computer Support for St. Louis
Progent's online help, remote repair, network security consulting, and system administration services give businesses in St. Louis or anywhere in the state of Missouri the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in St. Louis and is also ideal for networks in geographic regions of Missouri that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum charge for online help and asks for no periodic retainer for support services provided during regular business hours. This saves you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support in critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that fit the unique requirements of your company.
- Advanced Online Connectivity Software
Protected remote access permits Progent's support experts to see precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise require a costly personal visit. Effective online access software and expert engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each customer. The discipline of documenting and organizing support activity allows more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.