Immediate Online Troubleshooting for St. Louis Information Networks
Fast Remote Technical Support for St. Louis NetworksFor companies in St. Louis or anywhere in the state of Missouri, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they have the real-world background and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. This reduces direct expenses since service calls use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where fast fixes somehow end up as big invoices. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-proven processes that ensure the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to link to your company's network remotely without breaching network security.

Progent's advanced customer support reporting system maintains detailed records describing the service that Progent's customers have received. Progent's team service personnel have access to the records of services provided to every Progent client by every engineer. This history of problems and resolutions is structured as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to determine the best solutions promptly.

Online services available from Progent to businesses in St. Louis and throughout the state of Missouri include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of experienced information technology experts provides your clients in St. Louis or anywhere in the state of Missouri rapid contact with a large network service resource with substantial background delivering telephone-based support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a major enabler of company efficiency, and Progent's aim is to fix and not merely annotate network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in St. Louis, or anywhere in the state of Missouri, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your St. Louis Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in St. Louis or throughout the state of Missouri, Progent's phone-based network support engineers can provide effective and economical IT support the moment your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your St. Louis office has a regular independent consultant or employs a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to solve sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Services for St. Louis
Progent's online help, remote repair, network security expertise, and system management services give businesses in St. Louis or throughout the state of Missouri unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.


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Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to permit simple problems to fester.

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Progent's compensation structure is based on revenue sharing, so just like working as a freelance contractor, your earnings are directly tied to your work effort. Certain Progent support staff stress lifestyle issues and choose to consult at an easy pace, utilizing our flexible calendar to follow personal enthusiasms such as mountain biking, motorcycle racing, snow boarding, surfing, vacations, or spending free time with family and acquaintances. Others use the chance to earn big dollars through lots of work and extended days. Progent fully supports both sides of the spectrum plus any point in between.

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