Fast Online Troubleshooting for St. Louis Computer Systems
For companies located in St. Louis or anywhere in the state of Missouri, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent leverage because they have the practical background and are equipped with the sophisticated tools needed to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for online support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to typical online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor repairs manage to end up as big tabs. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and field-proven methodologies which ensure the highest level of efficiency for online technical support and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to communicate with your company's environment without compromising network security.
Progent's powerful service reporting system includes comprehensive histories describing the support that Progent's clients have received. Progent's authorized service personnel have access to the records of support delivered to each customer by any Progent engineer. This database of issues and repairs is structured as a conveniently searchable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up additional extensive technical databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine optimal solutions in the least time.
Online support services provided by Progent to clients in St. Louis and throughout the state of Missouri include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 application development, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help you business to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and certifies an individual's networking knowledge at the expert level. CCIEs know how to deal with the most challenging problems encountered in network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent value since their broad expertise permits them to find solutions for problems quickly. In many cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system by means of state-of-the-art on-line troubleshooting technology to provide fast, safe, and affordable analysis and repair.
St. Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.
Progent locations in the St. Louis Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs deployment expertise, Cisco WiFi controllers support Services, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover rapidly after a serious breach. Security support services offered by Progent cover thorough data security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; establishing safe techniques for off-site and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies such as network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance analyzing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your St. Louis Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the money or time to create an internal Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone support as well as the ability to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and operates as a transparent supplement to your established Help Desk organization. Progent's Virtual Call Center can act as a an escalation option to resolve the most difficult network challenges, or be available in overflow circumstances when your regular support engineers are too busy.
Progent's Help Desk Call Center team of veteran information technology professionals provides your computer users in St. Louis or anywhere in the state of Missouri rapid assistance from an effective technical support resource with years of experience delivering telephone-based help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a major driver of business productivity, and Progent's policy is to solve and not simply report technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers companies in St. Louis, or anywhere in the state of Missouri, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your network support is proactive and automated. By exposing looming issues before they expand into network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by a mix of platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in St. Louis or anywhere in the state of Missouri, Progent's online network support engineers can deliver expert and economical IT help the instant your organization has to have it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your St. Louis business deals with a regular freelance consultant or maintains an in-house organization that can handle the majority of computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to handle unexpected system crises or especially tough integration problems.
Details of Progent's Remote Network Services for St. Louis
Progent's online support, remote repair, network security expertise, and network management services give companies in St. Louis or anywhere in the state of Missouri unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in St. Louis and is also ideal for networks in more remote regions of Missouri that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers online help on a per-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for online support and asks for no monthly subscription fee for services provided during regular business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers access to authorized professionals with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk Call Center services. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Software Design
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that align with the specific requirements of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise require a costly onsite service call. State-of-the-art online access tools and expert engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for High Network Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose workers need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of IT support, executing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by each staff member to each customer. The discipline of detailing and organizing service activity allows more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.