Immediate Remote Troubleshooting for St. Louis Information Networks
For companies located in St. Louis or anywhere in Missouri, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. This lowers direct expenses since service calls use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for remote help is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many remote support firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven processes that ensure the highest degree of efficiency for online help and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to interface to your network without compromising system security.
Progent's advanced customer support reporting system includes detailed histories describing all support that Progent's customers have received. Progent's team service personnel have access to the details of all help rendered to each Progent customer by any Progent engineer. This database of trouble tickets and solutions is structured as a conveniently accessible proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online service experts can arrive at the best solutions in the least time.
Remote support services available from Progent to customers in St. Louis and throughout the state of Missouri include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service experts can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to assist you company to install, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network professionals, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems encountered in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to fix problems rapidly. In many instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your environment using the latest on-line troubleshooting technology to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of connectivity appliances. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs engineering support, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly after a damaging breach. Security support services offered by Progent include: in depth data security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; building secure architectures for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help resolving problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your St. Louis Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the budget to create an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex problems to high-level consultants.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or improving your established organization, selecting or customizing Call Center software to handle the special requirements of your business, or adding occasional online personnel to supplement your internal Help Desk Call Center group to deal with demanding situations such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of experienced information technology professionals offers your customers in St. Louis or anywhere in the state of Missouri rapid contact with an efficient support resource with substantial background offering telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a key enabler of business performance, and Progent's target is to resolve instead of simply track network problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in St. Louis, or anywhere in the state of Missouri, online hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your network support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into network outages, automated monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems powered by multiple operating systems.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in St. Louis or throughout the state of Missouri, Progent's phone-based computer support specialists can deliver professional and cost-effective system support the instant your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost time that comes with in-person service calls.
Even if your St. Louis company works with a regular independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected system crises or especially challenging integration problems.
Features of Progent's Online Computer Services for St. Louis
Progent's online support, remote troubleshooting, system security expertise, and network administration services give businesses in St. Louis or throughout the state of Missouri unparalleled leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in St. Louis and is also ideal for networks in more remote regions of Missouri that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for online support and imposes no periodic retainer for services delivered during normal business hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of on-staff specialists with experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL DBA Services and Software Development
Amazon MWS Software Integration
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the specific needs of your company.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's support experts to see precisely what your customers see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive personal visit. Effective online connectivity tools and experienced technicians together allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, at the front lines of IT service, performing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to each customer. The practice of documenting and organizing support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.