Greater Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Greater Twin Cities Metro Area
Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most successful solutions for maintaining mobile access to messaging, scheduling, web applications, and other critical business data. Progent can provide St. Paul, Minnesota businesses the services of BlackBerry-certified experts who can help companies to maintain existing BlackBerry environments or transition efficiently to a current smartphone platform.
As the complexity of small company IT technology has expanded, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for companies of any size, effective integration and maintenance of RIM BlackBerry solutions has grown more challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small businesses frequently turn to external support firms who specialize in RIM BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-qualified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the requirement for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, combined with Progent's proven online service delivery capabilities, gives small businesses an affordable alternative for integrating RIM BlackBerry technology productively into their IT network.
Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to track and support BlackBerry smartphones across your business, define security policies that are right for your company, develop custom mobile applications, and ensure that your network architecture is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be recovered rapidly and thoroughly.
Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling key jobs like smartphone installation, updates, and retirement while also offering a solid foundation for data protection and high availability. BlackBerry BES Server supports seamless integration between Microsoft Exchange, Groupwise, or Lotus email platforms and BlackBerry smartphones and supports remote synchronization.
BES Server includes a variety of security options starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent versatility in adjusting levels of protection to match the specific requirements of your company's network. Progent's BlackBerry authorized engineers can assist you to choose powerful security functions and enable them wirelessly. Samples of these over-the-air selectable security features are:
- Disable a device
- Wipe data from a misplaced or stolen BlackBerry device
- Disable Bluetooth
- Activate built-in protection against malware
BlackBerry Enterprise Server also offers flexibility in determining ways to prevent BlackBerry users from loading or executing unsafe or unauthorized code. Progent can assist you to select blocking techniques such as:
- List precisely what applications are allowed on the device
- Block third-party programs from allocating persistent memory on the smartphone
- Determine what resources external applications can access on the smartphone
- Restrict the types of access third-party applications running on the BlackBerry smartphone can initialize
- Block all external applications from being installed or executed on the BlackBerry smartphone
Progent's Remote BlackBerry-Certified Consulting Services is Fast and Economical
For companies in St. Paul, Minnesota who want fast and affordable access to a certified BlackBerry support professional, Progent delivers effective online assistance from a seasoned network support staff who have delivered network solutions to organizations in each state in the country. (Refer to Progent's client testimonials.)
Remote support eliminates travel expense and lets engineers fix technical issues quickly, so you minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and can provide professional help in areas including fixing synchronization problems, deploying BlackBerry Enterprise Server, and creating a protected, high-availability network architecture for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can also assist you to resolve a wide range of problems associated with synchronization, handset recognition, email consistency, web browsing, mobile connections, IM, workstation software installation, and BlackBerry Desktop Redirector.
As a top innovator in delivering nationwide online consulting services for small company networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support expenses at a minimum and, by dealing with problems promptly, maximizes the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry-certified consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and assist your company to define and implement appropriate security configurations.
Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, manage Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.
Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and network requirements assessment, system architecture, installation strategy and execution, performance optimization, design of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to create a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, help your organization to determine which management model and physical components match your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions about alternatives for software versions, server hardware and mass storage, network topology, and application set up.
To optimize network security, Progent's BlackBerry consultant can help your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security engineers to run company-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry solution.
Call or Email Progent for Help from a RIM BlackBerry-Qualified Specialist
If you wish to contact Progent about technical help for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.