Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most popular products for maintaining anytime-anywhere access to email, calendars, web applications, and other vital business information. Progent offers St. Paul, Minnesota companies the services of BlackBerry-premier experts who can assist organizations to maintain existing BlackBerry deployments or migrate smoothly to a more popular smartphone platform.
As the complexity of small business IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for organizations of any size, successful deployment and support of RIM BlackBerry technology has grown more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small organizations often resort to external consulting professionals who specialize in BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to plan, manage, and repair BlackBerry environments affordably and effectively, eliminating the need for an internal BlackBerry solutions expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small businesses a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their IT network.
Progent's consultants can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to track and support BlackBerry smartphones across your company, recommend security policies that are right for your business, customize wireless applications, and ensure that your IT network architecture is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored quickly and thoroughly.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry wireless handsets, offering a single solution for controlling critical jobs like device installation, upgrades, and retirement and providing a solid foundation for data protection and high availability. BlackBerry BES Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and allows remote synchronization.
BES Server offers a wealth of security options beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry BES Server using AES or Triple DES. BES Server also permits excellent versatility in adjusting levels of protection to meet the specific needs of your company's network. Progent's BlackBerry authorized engineers can help your company to choose powerful security functions and enable them wirelessly. Samples of these wirelessly configurable security features are:
- Lock down a smartphone
- Wipe data from a missing or stolen device
- Disable Bluetooth
- Enable internal defenses against malicious attacks
BlackBerry Enterprise Server also offers versatility in selecting mechanisms to keep mobile users from loading or running unsecure or prohibited programs. Progent can help you to choose blocking processes like:
- List exactly what applications are allowed on the device
- Prevent third-party applications from allocating non-volatile storage on the BlackBerry device
- Determine what functions external software can use on the BlackBerry smartphone
- Restrict the types of access third-party software running on the BlackBerry smartphone can initialize
- Block all third-party software from being installed or executed on the smartphone
Progent's Remote BlackBerry-certified Support is Fast and Economical
For businesses in St. Paul, Minnesota who need fast and affordable help from a certified BlackBerry support expert, Progent delivers effective remote help from a seasoned support team who have delivered network solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)
Online consulting services avoids travel costs and lets engineers solve technical issues rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry solutions and offer professional help in areas including fixing synchronization issues, setting up BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can in addition help your company to resolve a wide range of problems associated with synchronization, handset detection, email consistency, web access, mobile connectivity, Instant Messaging, desktop software installation, and Desktop Redirector.
As a leader in providing countrywide online help for small company IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses low and, by dealing with issues promptly, optimizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, implementing over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.
Progent's BlackBerry-certified engineers can also help you to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and assist you to select and install sensible security configurations.
Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP results.
Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
In order to contact Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.