Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

Twin Cities Metro Area Onsite IT Consulting
Progent locations in the Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 40 S 7th Street
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services
Minnetonka, MN 8500 Normandale Lake Blvd
Suite 350
Bloomington, Minnesota, 55437
Sales Phone: 612-351-3235

Link: Minnetonka Network Support Services
Saint Paul, MN 2136 Ford Parkway
Saint Paul, Minnesota, 55116
Sales Phone: 612-808-8084

Link: Saint Paul Network Support Services

For immediate online help with computer security problems, companies in St. Paul, MN, have access to expert support from Progent's security professionals. Progent's remote service consultants are available to offer efficient and economical help with security problems that threaten the viability of your network. Progent's security engineers are certified to provide help for environments based on Microsoft, Linux, Apple macOS and OS X, Sun, and popular derivatives of UNIX. Progent's wide range of consulting services encompasses firewall technology, email filtering and encryption, secure system infrastructure, and business continuity preparedness. Progent's support team has been awarded the world's most advanced security accreditations including Certified Information Systems Auditor (CISA) and Certified Information Systems Security Professional.

Progent provides remote security expertise on a per-minute model without minimum minutes and without extra charges for sign-up or off-hour support. By charging by the minute and by delivering top-level help, Progent's pricing policy keeps costs under control and avoids scenarios where quick fixes entail major charges.

Our System Has Been Hacked: What Should We Do?
Network Security ConsultantsIn case your network is now fighting a network security crisis, go to Progent's Emergency Remote Computer Support to find out how to get fast aid. Progent maintains a pool of seasoned network security experts who offer remote and onsite support that includes containment, mitigation, recovery, forensics, and enhancement of your security defense to protect against future attacks.

For businesses who have planned in advance for being hacked, the step-by-step incident handling procedure promoted by GIAC (Global Information Assurance Certification) is Progent's preferred method of reacting to a major security incident.

Overview of Security Support Services
Managing computer security plus preparedness for restoring critical data and systems following a security breach requires an on-going process involving a variety of tools and procedures. Progent's certified consultants can help your business at all levels in your efforts to protect your IT network, from security audits to designing a complete security program. Important technologies covered by Progent's security consultants include Planning and Implementation, Data Recovery and Security Failure Analysis, and Managed Protection from E-mail-Borne Attacks.

Designing and Building Protected Networks
Every company should have a carefully thought out security strategy that includes both proactive and reactive steps. The proactive strategy is a collection of steps that helps to minimize security gaps. The reactive strategy defines procedures to help security staff to evaluate the damage caused by a breach, repair the damage, record the event, and revive business functions as quickly as feasible. Progent can advise you how to incorporate protection into your business processes. Progent can install scanning utilities, create and build a secure IT architecture, and recommend processes and policies to enhance the protection of your information system. Progent's security professionals are ready to assist you to set up a firewall, design safe remote connectivity to e-mail and information, and install an effective virtual private network (VPN).

If your company is looking for an economical option for outsourcing your network security administration, Progent's Round-the-clock Monitoring Options feature continual online server tracking and fast resolution of problems.

Hybrid Cloud Solutions
Progent can assist your company you to design, deploy, administer and troubleshoot enterprise hybrid cloud solutions that incorporate physical and cloud-based resources and that comply with government and industry security standards. (Learn about Progent's Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration and Progent's Amazon Web Services enterprise hybrid cloud solutions.)

Data Restoration and Security Forensics
Progent provides skill in restoring networks and servers that have been compromised, are suspect, or have failed following a security breakdown. Progent can show you how to determine the damage caused by the attack, restore normal functions, and retrieve data lost as a result of the assault. Progent's certified specialists can also perform a thorough failure analysis by going over event logs and using a variety of advanced assessment tools. Progent's background with security problems minimizes your off-air time and permits Progent to suggest effective measures to prevent or mitigate future attacks.

Ransomware Removal and Restoration Expertise
Progent offers the services of experienced ransomware recovery experts with the knowledge to reconstruct an information system compromised by a ransomware cryptoworm like Ryuk, WannaCry, NotPetya, or Locky. To find out more, see ransomware cleanup and recovery expertise.

Progent's Fixed-price Managed Services for Information Security
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:

ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.

Special Security Expertise Available from Progent
Progent's security consultants offer unique consulting support in key areas of network security such as:

Information Risk Evaluation and Security Compliance Assessment
Progent provides experience with information risk evaluation utilities like Microsoft Baseline Security Analyzer or LANguard for performing a variety of automatic network scans to reveal potential security holes. Progent has extensive experience with these utilities and can assist you to analyze audit reports and react appropriately. Progent's certified security consultants also provide web application validation and can conduct expert assessments of enterprise-wide security to determine your organization's compliance with major industry security specifications such as HIPAA, PCI, and ISO 17799. In addition, Progent can evaluate the effectiveness of your wireless security including stationary wireless appliances plus mobile handsets. Get more information concerning Progent's Information Risk Audits and Security Compliance Testing.

Cisco Network Security, PIX and ASA Firewall, Virtual Private Network, Aironet and Meraki Wireless Expertise
Progent's Cisco CCIE engineers and Cisco CCNP experts can deliver in-depth technical expertise for Cisco's complete range of security and Virtual Private Network (VPN) technologies such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, and Catalyst switches. Find out more information concerning Cisco Security, Virtual Private Network (VPN) and Wireless Expertise.

Other Firewall and VPN Consulting Services
As well as being expert in a broad range of protection technologies from Microsoft and Cisco, Progent offers organizations of any size expert engineering services for products from other important firewall and VPN vendors. Progent's consultants can provide:

Unannounced Penetration Checking Consulting
Stealth intrusion testing is a vital method for helping organizations to determine how exposed their networks are to real-world threats by testing how effectively network protection processes and mechanisms hold up against authorized but unpublicized intrusion attempts instigated by veteran security specialists utilizing advanced hacking methods. Find out more information concerning Progent's Penetration Testing Services.

Certified Information Security Manager (CISM) Security Consulting Expertise
CISM Experts for St. Paul, MinnesotaCertified Information Security Manager defines the fundamental competencies and international standards of performance that IT security professionals are required to achieve. CISM offers executive management the confidence that those who have been awarded their certification have the background and skill to offer efficient security administration and consulting services. Progent can provide a CISM support professional to help your enterprise in critical security areas including data protection governance, risk management, data protection process management, and incident response support.

Get additional details about Progent's Certified Information Security Manager (CISM) Security Consulting Assistance.

Certified Information Systems Security Professionals (CISSP) Security Consulting Expertise
CISSP Certified System Security Experts for St. Paul, MinnesotaProgent's CISSP experts are cybersecurity engineers who have earned CISSP status through demonstrated experience, rigorous study, and exhaustive testing. CISSP Certification indicates expertise in an international standard for information security. American National Standards Institute has given the CISSP status official recognition in the area of IT security under ISO/IEC 17024. Areas of expertise covered under CISSP include cybersecurity administration procedures, security design and models, access permission systems, applications development security, business processes security, hardware security, encryption, communications, network security, and disaster recovery planning.

Get additional details concerning Progent's Certified Information Systems Security Professionals (CISSP) Support Services.

CISSP-ISSAP Certified Experts for Secure Network Architecture
CISSP Information Systems Security Architecture Professionals for St. Paul, MinnesotaProgent's ISSAP qualified cybersecurity experts have been awarded ISSAP status following thorough testing and extensive hands-on work with network security architecture. ISSAP consultants possess comprehensive knowledge of access management mechanisms and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-qualified security experts can assist your company with all phases of architecture security.

Read more details concerning Progent's ISSAP Certified Secure Network Architecture Engineering Services.

CISSP-ISSEP Qualified Security Engineering Experts
CISSP-ISSEP certified Network Security ConsultantsCybersecurity consultants with CISSP-ISSEP (Information Systems Security Engineering Professional) certification have shown their ability to provide enterprises with the services expected of a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior cybersecurity analyst. Progent offers the skills of a certified CISSP-ISSEP network security consultant to assist your enterprise to utilize current system security engineering theory and processes in system development, review system security designs according to cybersecurity engineering best practices, create viable system designs that incorporate compliant security mechanisms for all key system functions, define efficient design and configuration strategies to provide protection for operations, perform in-depth risk analysis, and propose practical security solutions that balance your operational goals with your company's tolerance for risk.

Find out the details about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting Services.

CISA Security Auditor Consulting Services
Certified Information Systems Auditor (CISA) Engineers for St. Paul, MinnesotaThe Certified Information Systems Auditor credential is a recognized qualification that represents mastery in information system security auditing. Accredited by ANSI, the CISA credential has consultants undergo an exhaustive test overseen by the ISACA professional association. Progent offers the expertise of a CISA-certified security audit consultant able to help businesses in the areas of IS audit process, IT governance, network assets and infrastructure lifecycle, IT support, protecting information assets, and business continuity preparedness.

Learn more details about Progent's Certified Information Systems Auditor Consulting Services.

CRISC Network Risk Mitigation Experts
CRISC-certified Risk Engineers for St. Paul, MinnesotaThe CRISC program was initiated by ISACA to validate a consultant's ability to design, implement, and maintain information system control mechanisms to mitigate risk. Progent can provide the services of a CRISC-certified engineer to assist your company to create and carry out a workplace continuity or disaster recovery strategy based on leading practices identified by CRISC and crafted to match your company's risk tolerance, business goals, and IT budget. Progent's risk mitigation services are a good fit the support provided by Progent's CISA-certified consultants for impartially auditing your IT control design and also with the expertise of Progent's CISM support professionals for defining security policies and procedures.

Learn more details concerning Progent's CRISC-certified IT Risk Management Support.

GIAC (Global Information Assurance Certification) Professional Expertise
Network Security Experts with GIAC (Global Information Assurance Certification) for St. Paul, MinnesotaGlobal Information Assurance Certification was founded in 1999 to certify the skill of information technology security engineers. GIAC's mission is to ensure that a certified security consultant possesses the skills needed to deliver support in vital categories of system, information, and program security. GIAC certifications are acknowledged by companies and institutions around the world including U.S. National Security Agency (NSA). Progent offers the help of GIAC certified professionals for all of the security services covered under GIAC certification topics such as auditing perimeters, incident response, intrusion detection, web-based application security, and security information and event management (SIEM) solutions.

Learn more information about Progent's GIAC Information Assurance Support.

Contact Progent for Computer Security Support
If your company is situated in St. Paul or elsewhere in the state of Minnesota and you need computer security support services, phone Progent at 800-993-9400 or visit Contact Progent.

© 2002-2019 Progent Corporation. All rights reserved.

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Progent offers small businesses two specially designed security inventory scanning packages that include, at a preset price, remotely administered scans of your security profile which are evaluated by certified security specialists who assess the data collected by the scan, deliver objective evaluations of your existing security vulnerability, and offer recommendations for improvements. Progent has developed two non-overlapping network security evaluation packages for external and internal security scanning that are priced to meet the budgetary realities of small companies while delivering enterprise-class assessments of your IT network's exposure to attack.

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Progent's Microsoft-certified engineers provide technical help and IT consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the complete line of Microsoft Servers. Progent's migration, configuration, management, and support services for Exchange 2003 Server include planning, installation, project management, local and off-site troubleshooting, Help Desk outsourcing, certified security evaluation, and full-service IT outsourcing.

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Progent provides high availability load balancing support covering network load balancing, load balanced applications, network backbone routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.

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Progent offers the services of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management strategy following leading practices identified by CRISC and crafted to match your company's risk appetite, business objectives, and IT budget.

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Progentís professionals provide expertise in a variety of technologies related to mobile connectivity including network infrastructure, Activesync, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your organization work and money by using their wireless experience to help you choose and integrate mobile connectivity technologies that make sense for your business. Progent can also optimize your network infrastructure so that wireless data devices work better.

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Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration strategy that minimizes productivity disruption, simplifies long-term service demands, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent has the background to complete your move rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.

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Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system programs to suit your specific company requirements. Progentís Microsoft consultants provide expertise in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce consulting services for safe, company-wide information sharing as well as integration with Customer Relationship Management packages.

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Progent's CISSP-certified cybersecurity experts can help businesses of any size with any facet of IT security. Progent can help implement efficient security solutions that guard a small business from modern threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid networks that support local, remote, and mobile users accessing IT resources spread over multiple physical datacenters and various clouds.

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Progent has a long background delivering a full-spectrum of online network consulting and emergency repair services to local governments and schools across the U.S. Progent is one of the industryís pioneers in delivering expert remote network consulting and has provided IT support to organizations in all 50 states. Online support eliminates travel costs and solves problems faster than onsite support.

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Progent's consultants can provide Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email expertise, security services, and custom training. Progent can help clients to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent can also assist your business with iPhone support and Apple iPad management, or migrating to Apple's iCloud services. For computer networks based solely on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, configuring and maintaining a network environment that is available, safe, fast and able to achieve your company's business goals.

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Progent provides Microsoft Windows 2003 Cluster Server assistance to help your business utilize non-stop server clusters that can provide 100% operation. Clustered Windows servers for high-availability networks include Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By assisting you t plan non-stop clustered server environments based on Windows Clustered Server 2003, Progentís certified Windows engineers ensure that your non-stop server clusters are configured to optimize the strategic value of your information system.

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Progent can provide comprehensive help for every phase of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management, site readiness preparation, project planning, specification of all new software and hardware required, suggested sourcing, pilot testing at customer location or at Progent's test facility, managing transitional coexistence between Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the previous system, and training for customer's support group and end users.

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Progent's Microsoft-certified consulting experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and onsite assessment and migration services for Windows 10 provided by Progent's experts include ROI estimates, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, automated provisioning and management, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and users, and post-migration consulting support.

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Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a broad selection of economical online consulting services to help your organization to maintain your current Microsoft Office Word solution or assist you to upgrade to a newer release of Office Word. Services offered by Progent's Word experts include VBA software development, identifying and resolving compatibility problems between different versions of Word, interfacing Word with other Office apps such as Excel and Outlook or with third-party data sources and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet integration, and online training customized for your special requirements.

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Progent can help you plan, configure, manage, monitor, and repair a viable Wi-Fi network architecture, select sensible products, and configure access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to create a thorough wireless system security strategy that is well aligned with the security plan for your overall business network.

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Progent offers customized remote instruction for a range of desktop applications and operating systems such as Office and Office 365 Excel, Word, Access and Outlook plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the benefits of conventional physical classroom instruction, such as immediate interaction between students and trainers, but eliminates the expenses of transportation and the hassle of attempting to synchronize the availability of many students. Available to single students or classes of any size, Progent's live online instruction permits the trainer to run the seminar from a remote office while the clients can be spread throughout a campus or across the country. Live online education deploys powerful teaching mechanisms such as virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and personalized to specific subjects or longer in time and broader in coverage.

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Progent's Sun Solaris platform support experts offer small and mid-size businesses and software developers help with managing and supporting Sun Solaris environments that coexist with Microsoft-based technology. Progent offers your organization contact with Solaris experts, support professionals qualified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of experience offers you an easy single source to help you create and manage a protected and reliable cross-platform network and communications environment that allows Solaris and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to get and transmit messages, search the GAL, import addresses, synchronize calendars, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage education.

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Progent's Cisco-certified network management consultants can show you how to run Cisco's management utilities along with a selection of powerful third-party applications to create a complete network management strategy in order to keep your environment operating reliably, fully utilize limited resources, guard your data, recover rapidly from device breakdown or malicious assaults, and enable you to expand or reassign valuable resources intelligently and economically as your company evolves.

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Progent's Microsoft engineers offer affordable remote support and development services to assist your business to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 installations that can feature web pages that can function as intranets, extranets, document management applications, wikis, data warehouses, business information systems, enterprise search engines, workflows, and other tools to support and enhance teamwork. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's popular desktop programs like Office Excel, Word, PowerPoint, and Project. Progent can help you to migrate from previous releases of SharePoint or adapt a mix of web applications into a unified and easily managed SharePoint 2010 solution.

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Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations as well as a revamped structure. These improvements affect vital facets of IT like manageability, high availability (HA), compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, design an efficient validation and deployment plan, and train your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable online support and management services for Exchange 2013.

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Microsoft Lync 2010 supports IM, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional PSTN calling. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce expenses by eliminating VoIP hardware and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support to assist your company to manage and troubleshoot your existing Lync Server 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is the new release of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.

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For large organizations, Progent can leverage in-house IT groups by providing world-class experience in deploying critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or global enterprise with branches in the Bay Area, Progent can perform as a seamless nearby supplement of corporate IT management. Progentís enterprise consulting services include corporate-wide security, online branch office support, network design, Sarbox conformance, project management, and top-level support for multiple location office environments powered by Enterprise Windows 2003. Progent can provide on-site consultants and specialists to assist with a site relocation or branch move, or a network designer to assist with setting up or using an Internet Data Center or Hosting Facility.

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Progent offers expert remote consulting support to help organizations connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

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Progent can deliver comprehensive remote support for all major technologies common to small company IT systems and allows you to outsource a variety of strategic, as-needed support services including a temporary Chief Information Officer to provide senior-level planning and negotiating capability, a Call Center for help desk services, proactive remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for critical projects like site moves orOS upgrades, Cisco-certified consultants for building and maintaining high-performance and reliable infrastructure, certified security specialists to verify data protection and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to write, enhance, or troubleshoot mission-critical application programs.

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Progent's Microsoft-certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your company, develop pilot environments and migration plans, optimize your infrastructure for local, multi-location, cloud-based, and hybrid environments, train your IT management, staff, develop a corporate-wide security plan, streamline network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.

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Progent's certified consultants provide computer help and network consulting services for Exchange Server 2003, Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's migration, configuration, management, and support services for Microsoft Exchange 2003 Server include planning, deployment, project management, local and remote technical support, Help Desk Call Center support, expert security evaluation, and comprehensive IT outsourcing.

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Progent can provide the affordable services of online Internet connectivity consultants to assist your organization to evaluate or update your ISP services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent's engineers include assessment of your current bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and managing a seamless switchover to a different carrier and/or service arrangement. Network provisioning can include optimizing current routers and switches and deploying new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.

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Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and powered by software originally developed by Connectix, delivers the performance necessary to carry out hardware reduction, application upgrade, and server isolation projects through virtualization techniques in an enterprise-ready IT network with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at businesses wishing to enhance operational efficiency in application development and testing, upgrading from legacy mission-critical applications, and server consolidation. Progent's professional Virtual Server consultants can assist your business to evaluate and deploy Microsoft Virtual Server 2005.

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ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data.

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Progent offers cost-effective remote support to help businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design, testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional consulting to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.

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System Center Configuration Manager 2016 automates application and device provisioning at scale, simplifies security and compliance settings control, inventories network assets, protects against company data leakage, performs network health reporting, allows safe end-user self service, and offers a common point of control for managing multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help you with any facet of designing, implementing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.

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SCDPM 2012 and Azure Integration Services
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Progent's Microsoft-certified consultants can provide online or in-person support to assist organizations of all sizes to design, deploy, administer, and repair a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent can provide occasional help for resolving especially stubborn issues, or full project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-qualified CCIE network consultants can help you to manage your existing PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, integrate, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure and Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.

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Years of background with Microsoft's Exchange products has made Progent among the most qualified computer support companies in California for configuring messaging systems powered by Exchange 2000 Server. Progent is skilled in helping small companies get all the benefits of Microsoft Exchange Server under common scenarios including upgrading from Exchange 5.5, moving from an ISP-based or POP3 Email system, and outsourcing your Microsoft Exchange Server management.

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Progent's Microsoft Exchange Hosting Services offer a world-class data center that features redundant power and environmental control systems, 24x7 staffed security and IT support center, and fault-tolerant access to tier-1 Internet service providers. Hosted Exchange servers are set up as virtualized machines for fault tolerance, easy expandability, and rapid recovery. Progent's services include complete incorporation with your network, connectivity with handheld communication products, continual monitoring of performance and network security, spam and virus filtering, security update and service pack management, Help Desk Call Center services, per-day backup, and comprehensive messaging management support.

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ProSight Private Cloud Hosting Services Professional
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Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in an environment that delivers the highest level of dependability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting and management options are built upon mature virtualization architectures that allow small and midsize businesses with multi- platform IT systems to save significantly on the costs of capital equipment, system support, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.

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Progent's expert consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent has the experience to finish your project rapidly and economically. Progent's Exchange 2007 help, repair, and consulting services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.

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Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Mid-size businesses who utilize trusted freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and efficient.

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Years of experience with Microsoft's Exchange products makes Progent among the most qualified computer support firms in California for integrating messaging systems based on Microsoft Exchange 2000 Server. Progent is expert in helping small companies derive all the advantages of Microsoft Exchange Server under typical scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 mail system, and outsourcing your Microsoft Exchange Server management.

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Windows Server Essentials is a value-priced, versatile OS that enables small businesses to transition from the older physical on-premises datacenter to the modern hybrid networking paradigm that includes on-premises and virtualized cloud-based resources. Progent's Microsoft-certified consultants offer budget-friendly online consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can help you to determine the possible productivity and cost advantages of migrating to WS 2012 R2 and implementing a hybrid local/cloud model for your computing environment. Progent can provide full-service project management support to help you design and carry out an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent can also provide ongoing consulting help, troubleshooting, and training.

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Progent's Computer Help Desk Outsourcing Support Services are intended especially for small businesses who require immediate availability of a Help Desk Service Center with expert phone support and effective escalation capability but who have to work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Optional Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Software Recommendation and Integration.

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Consult for Skype for Business
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Progent's consultants offer online and onsite consulting services for companies of any size to evaluate the costs/benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to plan an on-premises, cloud or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party communication platforms like Cisco Video Interop Server. Progent's certified network security consultants can assist you create and validate a security strategy for your Skype for Business deployment that is compliant with regulatory standards.

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Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to design and carry out a smooth migration of your current SQL Server environment to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants offer online or onsite support ranging from on-demand design assessment or troubleshooting to comprehensive project management to ensure your SQL Server 2017 project is successfully completed on schedule and on budget.

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Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco devices for streamlined management.

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Consulting Services for Windows Server 2008
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Windows Server 2008 is a major step forward in making IT systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to provide a better platform for web publishing. Progent can assist your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, support, education, staffing, network monitoring, and security expertise.

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Services for High-Availability Interoffice Connections in Des Moines, Iowa

Progentís high availability inter-site connectivity and 24x7 network connection consultants can help small businesses create non-stop Interoffice connectivity via fully redundant networks with automatic failover. Progentís Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office networks supported by zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over can provide economical 24x7 interoffice connectivity.

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Progent offers economical remote consulting services for all editions of Microsoft Access including desktop and browser-based versions and can provide advanced support for Access application programming, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide tailored online classes for Office Access programming and database management.

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Progent provides IT services for medium size companies who have 100 to 250 network users. The mid-size business or office has traditionally been an overlooked part of the market for IT consulting expertise. The overhead and service delivery practices of major third-party support organizations make them excessively expensive for the typical small company or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an IT network whose advanced technology and sophistication are frequently similar to the networks of much bigger companies. Progent's service delivery model, which takes full advantage of online support, virtual office technology and proactive server monitoring, significantly lowers the IT support expenses of an SMB while providing the mid-size organization with enterprise-level service from certified, world-class experts knowledgeable in a wide range of small business network solutions. If your medium size organization or small business is looking for the quality of IT support appropriate by a mid-size office without paying big-company costs, you need Progent.

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Progent offers remote and onsite expertise to help you with any facet of business intelligence reporting from debugging or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's management reporting experts can help you to maintain your existing BI environment, help you to upgrade databases and applications from an outdated reporting platform to a current one, and deliver as-needed remote training tailored to your individual needs. Progentís management reporting and analytics professionals can provide expertise in all popular business analytics reporting tools such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, Report Designer and Report Builder.

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Windows Server 2000 Migration Consulting
Support Outsourcing for Windows 2000 Wayne, NJ

Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the capability of your existing Windows 2000 Servers and can simplify network administration, provide tech support and repair, and enhance security. Progent can also show you how to design, justify, and implement a strategy to migrate from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in setting up test installations to reduce the technical risk associated with migrating to Windows Server 2003 by uncovering potential hardware and software compatibility problems.

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Microsoft Operations Manager Case Study
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Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend analyses sent by MOM, Progent can now ward off network troubles before they grow to be serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers know that the problems exist. Progent supports MOM 2005 and MOM 2000 to offer small company IT systems enterprise-class service continuity, safety and performance.

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Services for Microsoft Exchange 2007
Support for Exchange 2007 Livermore, CA

Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes network downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the experience to finish your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.

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Dynamics GP 2015 SQL Server Analysis Services Development
Milwaukee, Wisconsin Dynamics GP 2015 Excel Reports Development

Dynamics GP 2015 R2 features a revamped architecture that enhances cloud readiness, supports the most popular handheld devices, permits single login with Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and delivers over 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and hands-on experience to address the many technical and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the business value of your investment in this powerful product.

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Hosting for Exchange Consulting
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Progent's Microsoft Exchange Server Hosting Support Services provide an enterprise-class data center with redundant power and environmental control systems, round-the-clock site security and IT support center, plus fault-tolerant connections to tier-1 Internet service providers. Hosted Exchange servers are configured as virtualized servers for high uptime, smooth scalability, and rapid restoration. Services include complete incorporation with your network, access to mobile communication products, automated monitoring of performance and network security, spam protection, security update and service pack management, Help Desk support, daily backup, and comprehensive email administration support.

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Virtual Server Consulting Services
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Server growth wreaks havoc on IT budgets and management resources. Server consolidation via a virtual infrastructure promises lower total cost of ownership of hardware and faster ROI, more efficient use of physical computers, simplified operations, increased network availability, and easier manageability. Common usage scenarios for virtual machines include hardware consolidation, low-cost hosts for line-of-business legacy applications running on outdated operating systems, and inexpensive isolation of software development or pilot testing environments from on-line systems.

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ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks.

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IT Outsourcing Consult
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Progent is structured to deliver comprehensive remote support for all major technical areas associated with small business information systems and offers an array of vital, as-needed services such as a temporary CIO to offer senior-level IT design and negotiating capability, a Call Center for help desk services, proactive server monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management for major initiatives such as office moves oroperating system upgrades, connectivity consultants for designing fast and robust infrastructure, certified security specialists to ensure information safety and regulatory compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to write, enhance, or repair mission-critical applications.

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Progent offers a variety of programs that allow single consultants or groups to make money by becoming referrers, selling assistants, or resellers of Progent's technical support and advanced consulting. Options include operating as a sales representative for Progent-branded services or using Progent's consulting engineers but retaining your own brand as a seamless extension of your network consulting team.

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Progent's application experts can provide in-depth support, software development, deployment assistance, and online training for popular applications covering vital areas including ERP, general accounting, business analytics, web commerce application development, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of experience delivering advanced consulting and troubleshooting support online, Progent can assist clients throughout the U.S. to avoid the time and expense related to travel and on-premises visits without sacrificing the effectiveness of consulting services.

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Collocation Migration Technology Consulting Services
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Colocation sites make it possible for companies to share world-class data centers for hosting network hardware that runs vital applications. Progent's Microsoft and Cisco qualified consultants can help your small business with all aspects of your colocation program including selecting and migrating to a colo facility, creating system architecture, defining required equipment, on-premises and remote troubleshooting, setting up online system administration, and education your IT personnel.

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Technology Professional for NetApp SAN
Consultant Services for NetApp SAN Solutions

Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's entire family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN deployments efficiently following best practices.

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Consulting for ProSight Network Health Assessment

Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable and more secure AD implementation. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime.

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Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, create a corporate-wide security strategy, automate IT management, assist with application development, and build and validate a DR/BC plan.

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The Contact Center service model adopted by Progent gives small and midsize organizations an dependable option to reliance on freelance consultants by offering broad expertise shared by numerous engineering groups, optional round-the-clock availability of urgent help, escalation capability to world-class engineers for handling even the most complex issues, service consistency and dependability, quick follow through overseen by seasoned service administrators, a selection of easy-to-use techniques for initiating support tasks, and excellent process visibility enabled by trouble ticket tracking and available through a web portal.

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