Immediate Online Support for St. Paul Computer Networks
For businesses located in St. Paul or anywhere in Minnesota, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting issues.
Progent's online technical support experts provide excellent value because they possess the practical background and have access to the advanced technology needed to resolve most network problems rapidly. This reduces direct expenses since service calls use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where quick repairs manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies that allow the highest degree of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to interface to your company's system without violating corporate security.
Progent's proven technical support reporting system maintains comprehensive documentation for all service that Progent's customers have received. Progent's staff engineers have access to the records of services rendered to each Progent customer by every engineer. This database of anomalies and solutions is organized as a quickly searchable support database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' internal support staff so Progent's online consulting specialists can find the best solutions in the least time.
Online support services provided by Progent to clients in St. Paul and anywhere in the state of Minnesota include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support engineers offer network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and validates an individual's technical skills at the expert level. Cisco CCIEs can resolve even the most difficult issues occurring in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs are an excellent value since their depth of expertise enables them to fix problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of sophisticated on-line support tools in order to perform fast, secure, and affordable analysis and repair.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure appliances by providing consulting services that include:
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security services available from Progent include: thorough information security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your St. Paul Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or improving your established one, identifying or customizing Help Desk Call Center application software to address the special needs of your company, or adding occasional online staff to supplement your existing Help Desk group to deal with high-demand events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology experts gives your clients in St. Paul or anywhere in the state of Minnesota rapid contact with an effective support resource with substantial background providing telephone-based help and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's policy is to fix instead of simply record IT issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff can supply phone-based professional consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in St. Paul, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your network support is proactive rather than reactive. By exposing emerging problems before they evolve into network outages, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a combination of platforms.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in St. Paul or throughout the state of Minnesota, Progent's online computer support specialists can deliver effective and economical system support the moment your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your St. Paul organization works with a local freelance consultant or employs a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to fix unexpected network emergencies or particularly complicated integration problems.
Features of Progent's Online Network Support for St. Paul
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in St. Paul or throughout the state of Minnesota the greatest leverage for your IT budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in St. Paul and is also ideal for customers in geographic regions of Minnesota that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online service and asks for no monthly retainer for support services provided during normal business hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers access to authorized professionals who have experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Application Programming
Amazon Marketplace Web Service Software Integration
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough information technology solutions that fit the special requirements of your business.
- Sophisticated Remote Connectivity Software
Protected remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly onsite visit. Sophisticated online access tools and experienced technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be forced to permit minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by each consultant to each client. The discipline of detailing and archiving support records allows more effective support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.