Immediate Online Support for St. Paul IT Networks
Urgent Remote Help for St. Paul NetworksFor organizations in St. Paul or anywhere in the state of Minnesota, Progent offers online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced technology required to resolve most network problems rapidly. This reduces immediate expenses since solutions require minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many remote support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast fixes somehow turn into large tabs. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and proven processes that allow the maximum degree of effectiveness for online engineering help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your company's environment without breaching system security.

Progent's sophisticated service database application includes extensive records describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to each client by any engineer. This archive of problems and responses is organized as a readily exploitable support knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' in-house support staff so Progent's remote consulting specialists can determine the best solutions in the least time.

Remote technical support services offered by Progent to companies in St. Paul and throughout the state of Minnesota include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of outsourced network management services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network professionals offers your clients in St. Paul or anywhere in the state of Minnesota instant assistance from an effective network service resource with substantial experience delivering phone support and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's aim is to fix instead of merely record network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply remote advanced engineering support and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in St. Paul, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so your IT support is proactive and automated. By anticipating looming trouble spots before they cause full-scale emergencies, automated monitoring can minimize disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by a mix of platforms.
How Your St. Paul Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in St. Paul or anywhere in the state of Minnesota, Progent's online computer support engineers can provide expert and affordable IT support the instant your company requires it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your St. Paul business has a regular independent support technician or employs an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix sudden network emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in St. Paul
Progent's remote network troubleshooting services enable your St. Paul company to realize the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will acquire added strategic worth by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most organizations in St. Paul and throughout Minnesota, local network support providers, whether made up of independent consultants or an internal maintenance staff, can take care of typical technical issues. However, major troubles might strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service technicians. In these situations, Progent's online service specialists give you a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on useful information to increase your ability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on individual freelance consultants. While independent service people have less overhead than big consulting companies and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly designed environments require careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller offices need guidance and technical education to navigate through an increasingly complex array of product alternatives available for promoting business success and enhancing efficiency. These companies do not need a network consultant who is trying to resell a certain vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.