Fast and Affordable Online Troubleshooting for St. Paul Information Networks
For businesses located in St. Paul or anywhere in the state of Minnesota, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's online support experts provide excellent leverage because they have the practical experience and have access to the advanced tools needed to solve most information system issues rapidly. Efficient support reduces immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that allow the highest degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your environment remotely without violating system security.
Progent's proven service reporting system maintains comprehensive documentation for the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help provided to every client by any consultant. This database of trouble tickets and responses is structured as a quickly retrievable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists can come up with optimal solutions promptly.
Online services available from Progent to clients in St. Paul and anywhere in the state of Minnesota include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online service engineers offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. CCIEs know how to deal with even the most challenging issues associated with network infrastructure design, installation, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value because their depth of expertise allows them to fix problems quickly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using sophisticated remote troubleshooting tools to perform efficient, safe, and economical analysis and repair.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure devices. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection services that can strengthen the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly after a serious breach. Security consulting services available from Progent include: thorough data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
Progent can provide expert online consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a broad array of computer technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:
How Your St. Paul Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the money or time to assemble and manage an in-house Help Desk but who need quick communication with a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate complex problems to advanced consultants.
Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless extension of your existing Help Desk team. Progent's Virtual Help Desk can operate as a an escalation option to resolve complex network challenges, or be ready in overflow instances when your other resources are too busy.
Progent's Help Desk team of veteran network professionals gives your customers in St. Paul or anywhere in the state of Minnesota fast access to an effective network service group with substantial experience offering phone support and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's goal is to resolve and not merely report IT problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group provides online and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in St. Paul, or anywhere in the state of Minnesota, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your network support is proactive rather than reactive. By exposing looming problems before they evolve into crashes, automated monitoring can head off inconvenient and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by multiple operating systems.
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in St. Paul or anywhere in the state of Minnesota, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises support calls.
Even if your St. Paul business deals with a local freelance support technician or maintains an in-house IT staff that can handle ordinary network problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to solve sudden system crises or especially challenging integration problems.
Features of Progent's Online Computer Support for St. Paul
Progent's phone support, remote repair, system security consulting, and system management services give offices in St. Paul or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in St. Paul and is also ideal for networks in geographic regions of Minnesota that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for online service and imposes no periodic subscription fee for services delivered during regular business hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized professionals with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL Project Management and Application Design
Apple Mac Integration
Amazon MWS Programming and Debugging
By providing a convenient one-stop source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that align with the special needs of your company.
- Sophisticated Remote Access Tools
Secure online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise require a costly personal visit. Sophisticated remote access tools and experienced engineers combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-conscious businesses whose workers need immediate access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, refined support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you owe just for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.