Fast and Affordable Online Troubleshooting for St. Paul Information Networks
Fast Remote Help for St. Paul SystemsFor businesses located in St. Paul or anywhere in the state of Minnesota, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage because they have the practical experience and have access to the advanced tools needed to solve most information system issues rapidly. Efficient support reduces immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that allow the highest degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your environment remotely without violating system security.

Progent's proven service reporting system maintains comprehensive documentation for the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help provided to every client by any consultant. This database of trouble tickets and responses is structured as a quickly retrievable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists can come up with optimal solutions promptly.

Online services available from Progent to clients in St. Paul and anywhere in the state of Minnesota include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the money or time to assemble and manage an in-house Help Desk but who need quick communication with a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless extension of your existing Help Desk team. Progent's Virtual Help Desk can operate as a an escalation option to resolve complex network challenges, or be ready in overflow instances when your other resources are too busy.

    Progent's Help Desk team of veteran network professionals gives your customers in St. Paul or anywhere in the state of Minnesota fast access to an effective network service group with substantial experience offering phone support and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's goal is to resolve and not merely report IT problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group provides online and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in St. Paul, or anywhere in the state of Minnesota, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your network support is proactive rather than reactive. By exposing looming problems before they evolve into crashes, automated monitoring can head off inconvenient and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by multiple operating systems.
How Your St. Paul Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in St. Paul or anywhere in the state of Minnesota, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your St. Paul business deals with a local freelance support technician or maintains an in-house IT staff that can handle ordinary network problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to solve sudden system crises or especially challenging integration problems.

Features of Progent's Online Computer Support for St. Paul
Progent's phone support, remote repair, system security consulting, and system management services give offices in St. Paul or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, refined support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.