Greater Twin Cities Metro Area Contact Information:

Greater Twin Cities Metro Area Onsite IT Consulting
Progent locations in the Greater Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services

Immediate Online Help for St. Paul IT Networks
Urgent Phone Consulting for St. Paul NetworksFor businesses in St. Paul or anywhere in Minnesota, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's online support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network issues quickly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the services that you receive. Unlike typical remote support organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs manage to end up as major invoices. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's system without compromising corporate security.

Progent's sophisticated customer support reporting application includes detailed documentation describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance provided to every customer by every engineer. This database of trouble tickets and repairs is organized as an easily accessible support knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to find the most efficient resolutions promptly.

Remote technical services offered by Progent to customers in St. Paul and throughout the state of Minnesota include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the money or time to assemble and manage an in-house Call Center but who require fast communication with a reliable Call Center with proficient phone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless extension of your existing Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult computer system problems, or be ready in overflow situations when your ordinary service providers are too busy.

    Progent's Call Center team of experienced information technology consultants gives your computer users in St. Paul or anywhere in the state of Minnesota immediate communication with an effective technical support group with extensive background offering telephone-based consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a key contributor to company efficiency, and Progent's intent is to fix instead of simply document technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in St. Paul, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing possible problems before they cause full-scale emergencies, system monitoring can ward off stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks powered by multiple operating systems.
How Your St. Paul Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in St. Paul or throughout the state of Minnesota, Progent's phone-based network support specialists can provide professional and economical system help whenever your organization requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your St. Paul company relies on a local independent support technician or maintains a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to fix unexpected system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in St. Paul
Progent's online network troubleshooting services enable your St. Paul business to enjoy the benefits of on-call, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    With most offices in St. Paul and throughout Minnesota, nearby network support providers, whether represented by freelance consultants or an in-house IT staff, can resolve the majority of network problems. However, IT crises can strike when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call support experts offer a convenient, quick, and budget-friendly solution to supplement your regular resources and to pass on useful information to increase your capability to resolve future issues locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller offices often depend on individual freelance consultants. While freelance consultants have smaller internal costs than big service firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, network unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown on top of a weak foundation. When a network grows, stability and expandability problems can hinder the success of the business. Such badly built systems require careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle critical business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical training to negotiate an ever more complex array of technology alternatives available for accelerating business success and improving productivity. They hardly need a computer engineer who is motivated to resell a certain vendor's technology. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT background, refined support software, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the front lines of network support, executing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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