In addition to providing fast access to guidance from high-level network consultants and subject matter experts (SBEs) to help St. Paul, Minnesota businesses to resolve discrete technical problems or strategic projects, Progent can provide short-term staffing to deliver more generalized services like PC help, network management, and Help Desk call center services. Temporary staffing can help businesses to deal with expected or unplanned peaks in demand for IT personnel, which may result from scenarios like company mergers, data center relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary staffing can also cover gaps resulting from the loss of full-time IT personnel due to vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give organizations the flexibility to react to surges in demand for network personnel without dealing with the expense and hassle associated with vetting and recruiting appropriate technical help and without the risk of increasing your full-time staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Rapid access to proven IT pros
- Simple engagement, termination, and re-engagement of services
- Transparent augmentation of your in-house network support staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation alternative that enables IT groups to share the work of Call Center support transparently between their internal network staff and Progent's nationwide team of technical support experts. Working as a seamless supplement of your full-time Call Center, Progent's co-managed Call Center program is a collaborative support alternative based on by the industry's leading group PSA tool for managing, service calls, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network services for businesses of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for St. Paul, Minnesota Businesses
Progent's veteran team of certified engineers offers St. Paul, Minnesota companies a broad range of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for St. Paul, Minnesota Companies
To find out more about Progent's short-term supplemental staffing services for St. Paul, Minnesota businesses, call 800-993-9400 or visit Contact Progent.