Besides offering rapid access to guidance from top-tier network consultants and subject matter experts (SBEs) to help St. Paul, Minnesota companies to resolve discrete technical issues or strategic projects, Progent offers short-term staff augmentation to deal with more broadly defined services such as desktop support, IT management, and Help Desk response. Temporary staffing makes it possible for organizations to respond to planned or unplanned increases in demand for IT personnel, which may result from situations such as company mergers, site relocation, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary IT staff augmentation can also fill voids caused by the loss of full-time staff members because of scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services offer businesses the flexibility to respond to surges in demand for network personnel without being saddled with the costs and hassle that come with identifying and recruiting appropriate IT personnel and without the burden of increasing your permanent staff size.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Service
- Fast access to proven IT professionals
- Simple initiation, cessation, and resumption of services
- Transparent extension of your in-house IT staff
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Close relationship with a world-class, full-spectrum resource for IT support
Progent's shared Call Center program is a proven flexible staff expansion alternative that enables IT groups to divide the work of Help Desk Call Center support transparently between their full-time IT personnel and Progent's extensive team of IT support specialists. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center program is a joint support solution powered by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite IT services for businesses of all sizes throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for St. Paul, Minnesota Organizations
Progent's veteran team of certified consultants offers St. Paul, Minnesota businesses a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for St. Paul, Minnesota Businesses
To find out more about Progent's short-term staffing services for St. Paul, Minnesota businesses, call 800-993-9400 or visit Contact Progent.