For small and midsize businesses located in St. Paul Minnesota, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support services represent excellent value due to the fact that they have the real-world background and the sophisticated tools to resolve most network problems rapidly. This reduces immediate expenses because solutions accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where quick solutions manage to end up as major tabs. Progent's penchant for dealing with problems efficiently results in your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies which allow the maximum degree of effectiveness for remote help and repair for small and midsize company information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your system remotely without breaching network security.
Progent's proprietary technical support reporting application stores thorough histories of all service that Progent's clients have received. Progent's staff consultants have the benefit of the history of support provided to every client by any Progent engineer. This archive of issues and repairs is stored as an easily retrievable internal knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can find optimal resolutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in St. Paul Minnesota or to find out additional information about Progent's phone support options, call Progent at
Phone-based Network Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive array of technologies. This broad range of IT skills enables Progent's engineers to handle practically any problem that may take place in a small company information system. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support provided by Progent to customers in St. Paul include:
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
The Cisco CCIE credential is the highest accreditation for networking consultants, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs can deal with even the most difficult issues surrounding network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs provide exceptional value since their depth of expertise permits them to find solutions for the most complex problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick phone contact with a CCIE so you can receive immediate assistance for severe network infrastructure issues that are hurting worker efficiency but are not within the experience of your ordinary network maintenance personnel. Progent's Cisco CCIE consultants can connect to your computer system via state-of-the-art on-line support tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Progent's Microsoft-certified online support engineers offer computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and migration support,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and cloud integration consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 upgrade (help, assistance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support and troubleshooting services such as Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to clean up rapidly after a damaging penetration. Security support services available from Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk Call Center software to meet the special demands of your company, or providing occasional online staff to supplement your internal Help Desk Call Center group during unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in St. Paul Minnesota immediate contact with a dependable network service resource with substantial experience delivering phone consulting and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a major contributor to company performance, and Progent's intent is to solve instead of merely annotate IT problems.
Progent's Mac consultants can nurture the creative aspect of Macintosh systems by offering remote help support and education in imaging, sound, and video. Progent's support professionals can provide help in a variety of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio/video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in St. Paul Minnesota remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your IT support is proactive and automated. By exposing looming problems before they result in network outages, proactive monitoring can ward off stressful and expensive information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of OS platforms.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
| City | Address | Phone | Link |
| Minneapolis | 40 S 7th Street Minneapolis, MN 55402 United States |
(612) 444-2140 | Minneapolis Network Support Services |
| Minnetonka | 12800 Whitewater Dr Minnetonka, MN 55343 United States |
(612) 351-3235 | Minnetonka Network Support Services |
| St. Paul | 2136 Ford Parkway St. Paul, MN 55116 United States |
(612) 808-8084 | St. Paul Network Support Services |