For small companies in St. Paul or anywhere in Minnesota, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support services offer excellent value because they are equipped with the practical background and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers immediate costs because solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for disposing of technical issues quickly results in your business conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized technologies and proven processes which promote the maximum level of effectiveness for online consulting and troubleshooting for small company information systems. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your company's system without breaching network security.
Progent's highly evolved customer support reporting system includes comprehensive records of the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help delivered to every client by every engineer. This archive of anomalies and repairs is stored as a readily accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting specialists can come up with the best solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in St. Paul or anywhere in Minnesota or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's remote network support engineers offer advanced credentials in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to handle practically any problem that may crop up in a small business network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support businesses with mixed-OS environments, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services available from Progent to clients in St. Paul and throughout the state of Minnesota include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad array of information technology such as network infrastructure, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and easy administration, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates an individual's technical skills at the master level. Cisco CCIEs can handle the most intractable problems occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value since their depth of experience permits them to solve even the most intractable problems quickly. In common cases, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes.
Few service providers make CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so your company can receive timely assistance for complex network infrastructure problems that are crippling worker efficiency but are outside the comfort zone of your regular computer service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of state-of-the-art remote support technology to perform fast, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's market leading family of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop support services including Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up quickly after a serious breach. Security consulting services available from Progent cover thorough security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small businesses often need. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your St. Paul Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who lack the budget to support an in-house Help Desk Call Center but who want fast access to a reliable Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Call Center is intended for larger companies and operates as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the toughest computer system issues, or be ready in overflow circumstances when your regular service providers are too busy.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your established one, identifying or customizing Call Center software to address the special demands of your company, or adding occasional online personnel to supplement your internal Help Desk group to deal with unusually busy events like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology consultants offers your workers in St. Paul or anywhere in the state of Minnesota rapid contact with an efficient support resource with substantial experience providing telephone-based support and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a key driver of business performance, and Progent's intent is to resolve and not merely document network problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online professional consulting support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Office Excel. For additional information about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the imaginative elements of Macintosh computing by delivering remote help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in St. Paul, or anywhere in the state of Minnesota, remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your network support is proactive and automated. By uncovering potential problems before they result in crashes, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on multiple platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area