For small companies located in St. Paul or anywhere in Minnesota, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system problems quickly. Efficient support reduces immediate costs because service calls require a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated losses due to business disruption, upset clients, unproductive workers, and distracted management.
Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick fixes somehow end up as large invoices. Progent's skill at disposing of technical issues quickly translates into your company saving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that ensure the maximum level of effectiveness for remote technical support and repair for small and midsize company IT networks. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to connect to your company's network without compromising system security.
Progent's highly evolved customer support database system keeps extensive documentation of all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help delivered to each Progent client by any Progent consultant. This history of issues and fixes is stored as a quickly retrievable internal database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' internal engineering staff so Progent's online consulting specialists can determine the most efficient solutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in St. Paul or anywhere in Minnesota or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical support professionals possess credentials in an extensive set of products and technologies. This wide range of capability enables Progent's consultants to handle almost any crisis that may take place in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with mixed-platform networks, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to customers in St. Paul and throughout the state of Minnesota include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn issues encountered in network infrastructure design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional value because their broad expertise allows them to resolve even the most difficult problems quickly. In common instances, less seasoned consultants can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few service providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can get timely assistance for complex network issues that are hurting worker productivity but are outside the comfort zone of your regular IT support resources. Progent's Cisco CCIE consultants can connect to your network via the latest on-line support technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-premier online service engineers can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote desktop services including Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover rapidly after a serious penetration. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help organizations of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major projects economically and on time. Progent's special remote engineering services include:
How Your St. Paul Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who lack the budget to assemble and manage an in-house Help Desk but who want quick access to a dependable Help Desk with professional telephone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting services can support you in creating an efficient new Call Center or revamping your current one, identifying or customizing Help Desk application software to meet the particular requirements of your business, or adding temporary phone support personnel to reinforce your internal Call Center resources to deal with unusually busy scenarios like software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of seasoned network consultants gives your workers in St. Paul or anywhere in the state of Minnesota quick communication with an efficient technical support resource with substantial experience offering telephone-based support and online repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk the reputation as a key driver of business success, and Progent's aim is to fix rather than simply record network problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team can supply remote professional engineering expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read additional information about Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can promote the creative components of Macintosh computing by offering remote consulting support and training in graphics, audio, and video. Progent's support professionals offer expertise in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or building an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in St. Paul, or anywhere in the state of Minnesota, online computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent for your business so that your network maintenance is proactive and automated. By exposing looming issues before they cause full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on multiple operating systems.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area