For small businesses located in St. Paul or anywhere in Minnesota, Progent offers technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage because they have the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for remote help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor fixes somehow end up as substantial bills. Progent's skill at disposing of problems quickly results in your company spending less cash.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a collection of customized tools and field-proven processes that permit the highest degree of effectiveness for online technical support and repair for small and midsize company computer networks. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to access your computer system remotely without violating system security.
Progent's powerful technical support database system keeps detailed histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance provided to every Progent customer by any engineer. This database of anomalies and resolutions is structured as a conveniently exploitable support database that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to come up with the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in St. Paul or anywhere in Minnesota or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's consultants to manage practically any problem that may take place in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To help customers with mixed-platform environments, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical services Offered by Progent to small businesses in St. Paul and throughout the state of Minnesota include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology including system infrastructure, email systems, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve the most complex issues occurring in network planning, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs represent an excellent value because their deep expertise allows them to resolve even the most intractable problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a Cisco CCIE so your company can get immediate support for serious network infrastructure problems that are lowering business productivity but are beyond the comfort zone of your ordinary computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-expert online service engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online desktop support including Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM and CISSP security engineers can provide a variety of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist your business to clean up rapidly following a serious penetration. Security services available from Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; securing your email system against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies often request. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your St. Paul Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who lack the money or time to build and maintain an in-house Call Center but who need fast response from an efficient Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Call Center or revamping your established organization, evaluating or customizing Help Desk software products to meet the unique requirements of your business, or providing occasional phone support personnel to reinforce your existing Help Desk team to handle high-demand situations such as software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in St. Paul or anywhere in the state of Minnesota rapid assistance from a reliable support group with years of background providing telephone-based consulting and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a solid driver of company productivity, and Progent's goal is to fix instead of merely record technical issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff offers phone-based professional engineering support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To find out more about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the imaginative aspect of Mac computing by delivering phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in St. Paul, or anywhere in the state of Minnesota, remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing emerging problems before they cause network outages, system monitoring can minimize stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a variety of platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area