For small businesses in St. Paul Minnesota, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network problems quickly. This lowers direct costs since solutions require fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where quick solutions somehow turn into big tabs. Progent's penchant for handling technical issues efficiently results in your business spending less cash.
Progent's Remote Support Tools
Over time, Progent has refined a set of optimized technologies and field-tested processes that permit the maximum degree of efficiency for remote engineering help and repair for small company IT systems. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your network without compromising system security.
Progent's highly evolved service reporting application stores thorough histories describing the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help rendered to every Progent client by every Progent engineer. This database of issues and responses is structured as a conveniently retrievable internal knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in St. Paul Minnesota or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's online technical support professionals offer advanced credentials in a comprehensive set of technologies. This wide range of capability allows Progent's consultants to handle virtually any problem likely to take place in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to small businesses in St. Paul include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a consultant's networking skills at the master level. Cisco CCIEs can handle the most intractable challenges associated with network planning, deployment, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs provide exceptional value because their deep expertise allows them to resolve the most complex problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone access to a CCIE so your company can receive urgent help for complex network problems that are hurting business efficiency but are outside the scope of your regular IT maintenance group or consultant. Progent's CCIE support experts can connect to your environment using sophisticated on-line support technology in order to perform quick, secure, and economical analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP security consultants can provide a range of security services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly after a serious breach. Security support services available from Progent include: thorough network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your St. Paul Minnesota Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service options for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are intended for smaller organizations who lack the resources to build and maintain an in-house Call Center but who need quick access to a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Call Center software to meet the particular needs of your business, or adding temporary online staff to reinforce your in-house Help Desk team during high-demand scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk staff of experienced network experts offers your workers in St. Paul Minnesota fast assistance from an efficient technical support resource with years of background providing phone consulting and remote troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a major driver of business efficiency, and Progent's goal is to solve and not just document IT problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team provides remote advanced engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can support the artistic facets of Mac computing by offering remote help services and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in St. Paul Minnesota online computer system monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into network outages, proactive monitoring can head off stressful and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of operating systems.
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area