Fast Phone Technical Support for St. Paul Minnesota UNIX, Linux, or Sun Solaris SystemsFor small businesses in St. Paul Minnesota, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network problems quickly. This lowers direct costs since solutions require fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where quick solutions somehow turn into big tabs. Progent's penchant for handling technical issues efficiently results in your business spending less cash.

Progent's Remote Support Tools
Over time, Progent has refined a set of optimized technologies and field-tested processes that permit the maximum degree of efficiency for remote engineering help and repair for small company IT systems. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your network without compromising system security.

Progent's highly evolved service reporting application stores thorough histories describing the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help rendered to every Progent client by every Progent engineer. This database of issues and responses is structured as a conveniently retrievable internal knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in St. Paul Minnesota or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's online technical support professionals offer advanced credentials in a comprehensive set of technologies. This wide range of capability allows Progent's consultants to handle virtually any problem likely to take place in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-platform networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services available from Progent to small businesses in St. Paul include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer emergency online help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent offers expertise include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for St. Paul MinnesotaThe Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a consultant's networking skills at the master level. Cisco CCIEs can handle the most intractable challenges associated with network planning, deployment, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs provide exceptional value because their deep expertise allows them to resolve the most complex problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few service firms make CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone access to a CCIE so your company can receive urgent help for complex network problems that are hurting business efficiency but are outside the scope of your regular IT maintenance group or consultant. Progent's CCIE support experts can connect to your environment using sophisticated on-line support technology in order to perform quick, secure, and economical analysis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified Microsoft Windows Experts
    Microsoft Windows Experts for St. Paul MinnesotaProgent's Microsoft-premier remote support engineers can deliver computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad array of online desktop support including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Premier System Security Consultants for St. Paul MinnesotaProgent's qualified CISM and CISSP security consultants can provide a range of security services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly after a serious breach. Security support services available from Progent include: thorough network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk service options for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are intended for smaller organizations who lack the resources to build and maintain an in-house Call Center but who need quick access to a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Call Center software to meet the particular needs of your business, or adding temporary online staff to reinforce your in-house Help Desk team during high-demand scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of experienced network experts offers your workers in St. Paul Minnesota fast assistance from an efficient technical support resource with years of background providing phone consulting and remote troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a major driver of business efficiency, and Progent's goal is to solve and not just document IT problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team provides remote advanced engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac consultants can support the artistic facets of Mac computing by offering remote help services and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in St. Paul Minnesota online computer system monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into network outages, proactive monitoring can head off stressful and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of operating systems.

How Your St. Paul Minnesota Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

Onsite IT Consulting
Progent locations in Twin Cities Minnesota Metro Area

City Address Phone Link
Minneapolis 40 S 7th Street
Minneapolis, MN 55402
612-444-2140 Minneapolis Network Support Services
Minnetonka 12800 Whitewater Dr
Minnetonka, MN 55343
612-351-3235 Minnetonka Network Support Services
St. Paul 2136 Ford Parkway
St. Paul, MN 55116
612-808-8084 St. Paul Network Support Services




An index of content::

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    Progent's ProSight portfolio of managed IT services are intended to provide organizations who have small internal network administration and support teams with affordable access to enterprise-class management platforms and consulting expertise. Benefits of the ProSight line of managed IT services include flat-rate network management costs, smart automation of common management processes, continual absorption of the latest technology, graceful transition from legacy systems to up-to-date solutions, close alignment of information technology with strategic goals, guidance from veteran IT experts, and allowing management to concentrate on business rather than fast-evolving network technology.

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  • Lync Server 2013 Instant Messaging Services
    Lync Server 2013 topology Specialists

    Progent's consultants can help your company to evaluate the value of Lync Server for your business and can help you to design and execute a deployment of Lync Server that consolidates the control of Instant Messaging and Presence and improves the productivity of your office employees, telecommuters, and smartphone users. Progent's consultant's can also help your company to perform a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how you can use Microsoft Lync Server to improve the collaborative functions of Microsoft Office programs, and provide online seminars and continuing technical support for Microsoft Lync Server and other Microsoft platforms.

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    Network Consulting Telecommuter Video Conferencing

    Progent can help small and medium-size businesses to deploy and troubleshoot conferencing technology to allow their telecommuters to collaborate effectively with teammates and customers.

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    IT Service Provider Windows 8.1 Remote Desktop

    Progent's engineers can provide a variety of consulting services to help companies of all sizes to install, administer, and support IT systems that include desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can assist to set up test environments to assess Microsoft Windows 8.1 and develop and implement Windows 8.1 deployment projects following industry best practices.

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    Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Small businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

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    Progent provides clients access to engineers who have been awarded some of the IT industry's most prized certifications. Progent believes that customers have the right to be sure that their computer service consultants have formal testing as well as broad real-world backgrounds so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts brings priority for substantially superior vendor assistance than is available to non-certified consultants, enabling Progent to offer clients a higher level of IT support. In addition, major certifications such as CISM or CISSP for IT security can help corporate customers to demonstrate compliance with regulatory requirements by using the assistance of accredited industry experts.

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  • domain management Services
    Specialist ProSight infrastructure documentation management

    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it.

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    If your business network mixes Solaris platforms with Windows, Progent can assist you to incorporate your IT resources into a cohesive network that allows all your OS platforms to run side by side for simple administration, transparent information exchange, high dependability, superior performance, and strong security. Progent's Solaris and Microsoft Windows coexistence support services feature network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and repair, in-person technical support, and Help Desk outsourcing.

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    Progent offers IT services for medium size businesses who have 100 to 250 system users. The mid-size company or work group has traditionally been an overlooked segment of the market for network support services. The cost structures and service access models of large outside support firms make them excessively expensive for the typical mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an information system whose complexity and sophistication are often similar to the networks of much larger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual network technology and 24x7 server monitoring, significantly lowers the IT maintenance expenses of a small-medium business while offering the small company with big-company service from certified, IT consultants knowledgeable in a wide range of small business network solutions. If your medium size organization or small business is looking for the quality of network support appropriate by a medium size office without budgeting big-company costs, call Progent.

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    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

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  • UNIX, Windows Consultancy
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    Progent can help your company to design and execute an efficient migration from a UNIX-based IT system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity suites, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to guard your data and minimize business disruption by developing an efficient migration plan that protects your existing assets in UNIX application and technology. UNIX-to-Windows migration support services offered by Progent include analysis of current environment, transition strategy and testing, Exchange migration services, data and application porting, and server and media transition and economization.

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    Progent's Microsoft-certified consultants offer online and on-premises consulting services for companies of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party communication platforms such as Cisco UC. Progent's certified data security consultants can help you create and validate a security environment for your Skype for Business solution that meets government and industry standards.

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    Progent's Microsoft-certified consultants can provide remote or onsite support to assist businesses of all sizes to design, deploy, manage, and repair a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing particularly stubborn issues, or comprehensive project management support. Progent can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent practices information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Mid-size companies who work with familiar freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

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    Progent's Microsoft Office and Office 365 consultants can assist businesses to incorporate Office desktop and Office 365 applications including Excel, Word, PowerPoint, Outlook, Access, Visio and OneNote into a seamless solution that offers quick ROI and enables better business outcomes. Progent can help you to integrate Office or Office 365 apps with each other and with additional key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues with various releases of Microsoft Office desktop and can provide live online training to individual users and groups.

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    Sun Solaris Consulting Services

    If your business operates a Solaris environment or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole enterprise in a broad array of security areas including security management procedures, security design and models, connection control systems and techniques, software development security, business processes security, physical security, communications, infrastructure and web security, and workplace recovery preparedness. CISM and ISSAP define the core competencies and worldwide standards of performance that information security professionals are expected to possess. These certification offer IT management the assurance that those who have earned their CISM or CISSP certification have demonstrated the experience and theory to offer effective security support and engineering services.

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  • BlackBerry Smartphone Remote Troubleshooting
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    Progent can provide the support of RIM BlackBerry-premier experts who can assist small businesses to plan, manage, and troubleshoot BlackBerry technology affordably and successfully, eliminating the need for an internal BlackBerry expert and reducing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-expert experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's proven remote service delivery model, offers small and mid-size companies a cost-effective option for incorporating BlackBerry technology seamlessly into their IT network.

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    Consultant Services Email Image Spam Protection

    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter.

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  • UNIX Upgrade Solaris Migration Consulting
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  • Urgent Consultant Services 64-bit Migration Microsoft Certified 64-bit Upgrade Professionals
  • Urgent System Center 2012 R2 Virtual Machine Manager Support and Setup SCVMM Configuration
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  • Windows 2000 Online Consulting Microsoft Certified Windows 2000 Server Integration
  • Windows 7 Upgrade Consultant Consultants Windows 7
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  • Citrix Stage Manager Specialists
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    Progent's Citrix-certified consultants can help your organization to evaluate the business benefits of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Hyper-V environment, and demonstrate to you how you can use Citrix Essentials for Hyper-V to improve the performance, uptime, consistency, and fault tolerance of your virtualized environment while reducing the cost of equipment and support and streamlining administrative processes.

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