For small and midsize businesses in St. Paul Minnesota, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues quickly. This lowers direct expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick repairs manage to turn into major tabs. Progent's penchant for solving problems efficiently results in your business conserving money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the highest level of efficiency for remote technical support and repair for small company computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to access your environment remotely without compromising network security.
Progent's advanced service reporting application maintains extensive histories for the service that Progent's clients have been provided. Progent's staff engineers have access to the records of services provided to each Progent client by every Progent engineer. This archive of problems and resolutions is structured as an easily retrievable support database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote service specialists can determine the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in St. Paul Minnesota or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's online technical service experts have credentials in an extensive array of technologies. This broad range of capability enables Progent's consultants to manage practically any emergency that may take place in a small company information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To help customers with mixed-OS environments, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services available from Progent to small businesses in St. Paul include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a broad array of information technology including system architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy systems to current Windows or Linux environments. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. CCIEs can deal with even the most intractable issues associated with network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their deep experience permits them to find solutions for even the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive timely support for complex network infrastructure problems that are lowering business efficiency but are outside the scope of your regular computer maintenance resources. Progent's Cisco CCIE support experts can interface to your network by means of advanced remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop services including Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISM and CISSP security engineers can provide a range of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up quickly following a serious breach. Security services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; building safe techniques for remote and mobile connectivity; guarding your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your St. Paul Minnesota Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are ideal for small businesses who lack the resources to create an in-house Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or enhancing your established one, identifying or customizing Call Center software products to meet the special requirements of your corporation, or providing temporary online staff to reinforce your existing Help Desk Call Center resources to handle demanding scenarios such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center team of veteran network experts gives your customers in St. Paul Minnesota immediate contact with a dependable network service resource with extensive background offering telephone-based support and online repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a key enabler of business efficiency, and Progent's target is to resolve and not just document IT problems.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online professional engineering support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Office Excel. To learn more information on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the artistic facets of Apple Mac environments by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects like scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in St. Paul Minnesota online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your IT maintenance is proactive and automated. By detecting emerging problems before they expand into full-scale emergencies, remote monitoring can avoid stressful and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area