For small companies located in St. Paul or anywhere in Minnesota, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's online technical support engineers offer excellent value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls accumulate a smaller number of billable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for dealing with problems efficiently results in your business conserving money.
Progent's Online Service Technologies
Over the years, Progent has refined a collection of customized tools and field-proven processes that allow the highest degree of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to access your company's system remotely without violating corporate security.
Progent's advanced technical support database application keeps comprehensive records of the support that Progent's customers have received. Progent's authorized engineers have access to the history of services provided to each customer by any Progent engineer. This history of anomalies and resolutions is structured as a readily accessible support knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to find the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in St. Paul or anywhere in Minnesota or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's remote consulting experts offer advanced credentials in an extensive array of products and technologies. This wide range of IT skills enables Progent's consultants to handle virtually any crisis that may crop up in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-platform networks, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to customers in St. Paul and throughout the state of Minnesota include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of information technology such as network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to handle the most intractable issues associated with network planning, integration, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to resolve even the most intractable problems quickly. In common cases, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes.
Few service organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get timely support for serious network issues that are impacting business productivity but are not within the comfort zone of your regular network support group or consultant. Progent's CCIE support experts can connect to your environment by means of sophisticated on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop consulting and support services such as Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate quickly after a serious breach. Security support services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your St. Paul Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who don't have the resources to create an in-house Help Desk but who need quick access to an efficient Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk software products to handle the special requirements of your corporation, or providing temporary online personnel to reinforce your in-house Call Center team to deal with demanding events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk team of veteran information technology experts gives your clients in St. Paul or anywhere in the state of Minnesota instant contact with an effective technical support resource with years of experience delivering telephone-based consulting and remote repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a significant driver of company success, and Progent's aim is to solve and not merely annotate IT problems.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional engineering support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Excel. For additional information concerning Progent's expertise, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can promote the artistic elements of Macintosh computing by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants offer help in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in St. Paul, or anywhere in the state of Minnesota, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing looming problems before they result in downtime, automated monitoring can ward off disruptive and expensive network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on multiple OS platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area