Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
For small businesses located in St. Paul or anywhere in the state of Minnesota, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve most network issues quickly. Efficient support reduces direct expenses because solutions take up a smaller number of billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical remote support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate situations where fast repairs somehow turn into large bills. Progent's penchant for disposing of problems efficiently results in your company saving cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to connect to your company's environment without violating network security.
Progent's advanced service database application keeps detailed histories describing the support that Progent's customers have received. Progent's team engineers have access to the history of all help rendered to every Progent customer by every consultant. This archive of problems and repairs is organized as a readily accessible support knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft permit access to additional extensive support databases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to determine optimal solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in St. Paul or anywhere in Minnesota or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online network support experts offer certified skills in a comprehensive array of technologies. This broad scope of IT skills enables Progent's consultants to address practically any crisis likely to take place in a small business network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to companies in St. Paul and anywhere in the state of Minnesota include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad range of computer technology including system architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates a person's network technology skills at the master level. Cisco CCIEs can deal with even the most stubborn challenges encountered in network design, integration, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional value since their broad experience permits them to resolve even the most intractable problems rapidly. In common instances, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can receive urgent help for serious network problems that are hurting worker efficiency but are beyond the scope of your ordinary computer support group or consultant. Progent's CCIE engineers can interface to your computer system using sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recuperate rapidly after a damaging breach. Security support services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your St. Paul Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for small organizations who don't have the budget to create an internal Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with professional phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest network issues, or be ready in those situations when your regular resources are swamped.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk software to meet the particular requirements of your corporation, or adding occasional phone support staff to work with your internal Help Desk Call Center team to handle demanding situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in St. Paul or anywhere in the state of Minnesota fast assistance from a reliable technical support group with years of experience providing phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's intent is to resolve instead of simply track IT problems.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote advanced engineering expertise and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and MS Office Excel. For more information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can support the imaginative elements of Mac systems by offering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in St. Paul, or anywhere in the state of Minnesota, online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your network maintenance is proactive rather than reactive. By exposing possible problems before they evolve into network outages, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a mix of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.