Greater Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Greater Twin Cities Metro Area
For small and midsize businesses in St. Paul or anywhere in Minnesota, Progent provides help for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. This lowers immediate expenses because service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you receive. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast fixes manage to end up as large tabs. Progent's penchant for dealing with technical issues efficiently translates into your company saving money.
Progent's Online Service Technologies
Over time, Progent has developed a collection of customized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote help and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to access your environment without breaching system security.
Progent's proprietary customer support database application includes detailed histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the details of services rendered to every customer by every Progent engineer. This archive of anomalies and responses is structured as a readily exploitable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine optimal resolutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in St. Paul or anywhere in Minnesota or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's online network support professionals offer credentials in an extensive set of technologies. This broad scope of technical skills enables Progent's consultants to resolve virtually any crisis likely to take place in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help customers with mixed-OS environments, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to customers in St. Paul and throughout the state of Minnesota include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology such as system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for diagnosing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and indicates a person's networking skills at the master level. Cisco CCIEs can handle even the most intractable issues encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value because their depth of experience enables them to solve the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can get urgent assistance for severe network infrastructure problems that are hurting worker efficiency but are not within the comfort zone of your regular IT service group or consultant. Progent's CCIE engineers can interface to your computer system using sophisticated on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service engineers can deliver network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Qualified Network Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a variety of security services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly following a damaging penetration. Security support services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile communication; guarding your email system against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your St. Paul Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center programs for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for small organizations who lack the budget to create an in-house Call Center but who want quick access to an effective Help Desk with professional phone support plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless extension of your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation resource for complex network challenges, or be ready in hectic circumstances when your other service providers are swamped.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your current one, selecting or customizing Call Center software to meet the special needs of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk resources during high-demand scenarios like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in St. Paul or anywhere in the state of Minnesota quick access to a large technical support group with extensive experience offering phone consulting and remote troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of business success, and Progent's intent is to fix instead of simply track IT issues.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers remote advanced engineering expertise and training in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Word, and Microsoft Office Excel. To learn more on Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can nurture the artistic components of Macintosh systems by delivering phone-based help support and training in imaging, sound, and video. Progent's consultants can provide help in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in St. Paul, or anywhere in the state of Minnesota, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, customized by Progent for your environment so that your computer support is proactive and automated. By uncovering possible trouble spots before they grow into downtime, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a combination of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.