Expanding your at-home workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your St. Paul company to pick the right technologies and follow best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide support services that go from on demand expertise for getting you over occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can help St. Paul, Minnesota businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.

VoIP Solutions for an At-Home Workforce
Extending the business phone environment to accommodate teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX products are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist businesses of all sizes to plan or tune a telecommuter IP voice environment that provides the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations tune their current Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices like IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager supports additional combined media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, see CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these VoIP solutions and provide online integration and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your St. Paul, Minnesota company, phone 1-800-993-9400 or go to Contact Progent.



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  • Network Security Test GIAC
    CISM Certified Information Technology Consulting

    For small and midsize businesses, computer security and compliance is excessively complex to master but too risky to ignore. The largest biggest enterprises have been breached, and the top cloud services have on occasion been knocked out. It seems as though there's nowhere to hide. Progent makes it economical for small and midsize companies to carry out vital security projects successfully by providing the benefit of billable time to the closest minute without any minimum billing for remote help. You can have the help of a world-class computer consultant to provide precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any aspect of network security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and creating a complete security strategy.

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    VMware's popular Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.

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    If your company runs a Solaris network or a mixed-platform network, Progent's CISM and ISSAP-premier consultants can assist your whole organization in a broad range of security areas including security administration procedures, security design and strategies, access control systems and methodology, software development security, business processes security, physical security, communications, network and Internet security, and business continuity planning. CISM and CISSP define the basic competencies and international standards of performance that information security managers are expected to master. These certification give executive management the assurance that those who have earned their CISM or CISSP qualification have the background and theory to offer world-class security management and engineering services.

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  • CIO Configuration
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    Progent can supply small businesses with an information management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you deploy sensible technology to enhance business operations so they align better with your business objectives. Your business can create and install a well conceived information technology plan without absorbing the cost of a full-time senior IT executive.

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