Immediate Online Troubleshooting for St. Paul Networks
For companies in St. Paul or anywhere in Minnesota, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools required to solve most information system problems rapidly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike many online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into big bills. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies which ensure the maximum degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to access your company's network without compromising network security.
Progent's proven customer support database application includes thorough histories for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help rendered to each customer by any consultant. This archive of problems and resolutions is stored as a quickly searchable support knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting experts can come up with the best solutions quickly.
Online support offered by Progent to companies in St. Paul and throughout the state of Minnesota include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to assist your company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies a person's networking skills at the master level. Cisco CCIEs know how to deal with even the most challenging issues surrounding network infrastructure design, integration, administration, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their depth of expertise allows them to resolve problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your network by means of advanced remote troubleshooting technology in order to provide efficient, safe, and economical analysis and repair.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover rapidly after a damaging breach. Security solutions offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a wide range of information technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online assistance diagnosing anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your St. Paul Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who lack the resources to assemble and manage an in-house Help Desk but who want fast access to an effective Help Desk with proficient telephone assistance plus the expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent extension of your established Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult technical challenges, or be ready in hectic instances when your other service providers are too busy.
Progent's Call Center team of seasoned information technology experts offers your clients in St. Paul or anywhere in the state of Minnesota quick access to a reliable support group with substantial experience delivering phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to resolve rather than merely record technical issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group provides remote advanced engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in St. Paul, or anywhere in the state of Minnesota, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your IT support is proactive rather than reactive. By detecting looming issues before they expand into full-scale emergencies, remote monitoring can avoid stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a mix of OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in St. Paul or anywhere in the state of Minnesota, Progent's online network support engineers can provide effective and cost-effective system support the instant your organization requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair network problems quickly while avoiding the cost and lost time that comes with on-site support visits.
Even if your St. Paul company works with a regular independent support technician or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to address sudden network crises or especially complex integration projects.
Details of Progent's Remote Network Services for St. Paul
Progent's online help, remote troubleshooting, system security consulting, and system management services offer companies in St. Paul or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in St. Paul and is also ideal for customers in geographic regions of Minnesota that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for phone support and requires no periodic retainer for services delivered during normal working hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals with skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, MS Exchange Server expertise, system security planning, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise in specific application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Software Programming
Apple Mac Integration
Amazon MWS Programming and Debugging
By offering a full service centralized source for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that meet the unique needs of your business.
- State of the Art Remote Connectivity Tools
Secure online connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise require a costly personal visit. Sophisticated remote access tools and experienced technicians combine to enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose clients require instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT experience, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of network support, performing a broad range of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by each consultant to every client. The practice of detailing and archiving service activity results in more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.