Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Immediate Remote Technical Support for St. Paul Computer Systems
For companies located in St. Paul or anywhere in Minnesota, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools required to resolve most network issues quickly. This lowers direct costs because service calls require minimal billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote consulting expertise is especially important for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and proven processes that ensure the maximum level of effectiveness for remote technical support and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your environment remotely without compromising system security.
Progent's powerful technical support database system stores extensive documentation for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help provided to each customer by any consultant. This database of anomalies and solutions is structured as an easily searchable proprietary database that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft open up other vast support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online consulting specialists can arrive at the most efficient resolutions in the least time.
Remote technical support services available from Progent to businesses in St. Paul and throughout the state of Minnesota include:
Authorized MS Windows Support
Progent's Microsoft-qualified remote service experts can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and validates a consultant's technical skills at the master level. CCIEs know how to resolve even the most complex challenges associated with network design, integration, management, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an excellent value because their depth of expertise permits them to solve problems quickly. In common instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced remote support technology to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover rapidly following a damaging breach. Security services offered by Progent include: in depth information security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile access; defending your email system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine local resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to cover a wide spectrum of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency remote help troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your St. Paul Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the resources to build and maintain an in-house Help Desk but who want fast access to an effective Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent supplement to your current Help Desk staff. Progent's Virtual Call Center can act as a an escalation option to resolve the most difficult network issues, or be available in those instances when your other resources are overwhelmed.
Progent's Help Desk Call Center staff of experienced network consultants provides your clients in St. Paul or anywhere in the state of Minnesota immediate communication with an efficient network service group with substantial background delivering telephone-based help and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a key enabler of business performance, and Progent's policy is to solve rather than simply track network issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group offers phone-based professional engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in St. Paul, or anywhere in the state of Minnesota, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so your computer support is proactive and automated. By exposing looming trouble spots before they result in full-scale emergencies, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a variety of OS platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in St. Paul or throughout the state of Minnesota, Progent's online computer support specialists are ready to provide expert and economical IT support whenever your company has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your St. Paul business deals with a regular independent consultant or maintains an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to solve sudden system emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Offices in St. Paul
Progent's online support services enable your St. Paul organization to experience the advantages of on-call, world-class network support without the expense of managing a full-time IT staff. Your network will derive added strategic value by becoming increasingly available, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site IT resources
For most offices in St. Paul and throughout Minnesota, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can handle the majority of network issues. However, IT crises might spring up when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support people. In these situations, Progent's on-call service specialists offer a convenient, quick, and affordable way to supplement your local help and to transfer useful information to improve your capability to handle future issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller organizations often rely on individual freelance consultants. While independent service people have less internal costs than larger support companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with critical software become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network remains available.
- Create a Scalable Foundation for Seamless Growth
Businesses often start with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, stability and expandability issues can impede the success of the business. These badly designed systems require careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network architecture able to deliver the solid foundation to handle critical business demands and ease future growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations need guidance and technical training to negotiate an increasingly complex array of product options capable of promoting business success and improving productivity. These companies do not need a network consultant who is attempting to resell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align IT consulting with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The practice of documenting and organizing support activity allows more effective support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.