Fast Remote Troubleshooting for St. Paul Computer Systems
For organizations in St. Paul or anywhere in Minnesota, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer excellent leverage because they possess the practical background and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support reduces direct expenses since service calls require minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many remote service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where quick solutions somehow turn into major bills. Progent's penchant for disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies that allow the maximum degree of efficiency for remote help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's system without breaching corporate security.
Progent's advanced customer support database application stores thorough documentation for the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help rendered to each client by every Progent engineer. This history of problems and repairs is stored as a readily accessible proprietary database that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow priority access to vendors' internal support staff with the result that Progent's online consulting experts can find optimal solutions promptly.
Online support available from Progent to companies in St. Paul and throughout the state of Minnesota include:
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to assist your business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to handle even the most difficult challenges occurring in network design, deployment, administration, compliance, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating software patches. CCIEs are an exceptional value since their deep expertise enables them to find solutions for problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of sophisticated remote support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices by delivering consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover rapidly after a serious penetration. Security solutions offered by Progent cover comprehensive data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide range of information technologies including system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help resolving anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your St. Paul Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology experts offers your computer users in St. Paul or anywhere in the state of Minnesota instant access to an effective support group with substantial background delivering telephone-based consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a key enabler of company performance, and Progent's intent is to resolve rather than simply track network issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional consulting expertise and training in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in St. Paul, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By detecting emerging problems before they cause full-scale emergencies, system monitoring can ward off disruptive and costly network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a combination of platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in St. Paul or anywhere in the state of Minnesota, Progent's online computer support engineers can provide effective and economical IT help the instant your company requires it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your St. Paul company relies on a local freelance support technician or maintains an in-house organization that can deal with common network problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected network crises or especially tough integration projects.
Details of Progent's Remote Computer Services for St. Paul
Progent's phone support, Internet-based repair, system security consulting, and system management services give businesses in St. Paul or anywhere in the state of Minnesota the greatest leverage for your IT investment. Whether you require occasional phone support and remote network repair or full-time Help Desk services and network administration, Progent's experts can deliver your business world class network support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in St. Paul and is also ideal for customers in more remote areas of Minnesota that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for online help and asks for no periodic subscription fee for support services provided during regular working hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that address the specific requirements of your company.
- Advanced Remote Access Software
Protected online access allows Progent's service experts to see precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise require a costly personal service call. Cutting-edge online connectivity tools and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for High System Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained offices whose clients require instant access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you owe just for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.