Fast Remote Technical Support for St. Paul Minnesota IT Networks
Immediate Phone Help for St. Paul SystemsFor businesses in St. Paul Minnesota, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the advanced tools required to solve the majority of network problems quickly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike many remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where quick fixes manage to end up as large bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote help and repair for IT networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to access your environment without breaching system security.

Progent's proven customer support database application maintains detailed records of the support that Progent's customers have received. Progent's staff engineers have access to the details of assistance delivered to every client by every Progent consultant. This archive of trouble tickets and solutions is organized as a quickly retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up other massive support knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts can arrive at the best solutions in the least time.

Online support provided by Progent to customers in St. Paul Minnesota include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting support can aid you in creating an effective new Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center software products to address the special requirements of your corporation, or providing occasional online personnel to work with your in-house Help Desk Call Center resources to deal with demanding situations like software transitions, major updates, or installing new applications.

    Progent's Help Desk team of experienced information technology experts offers your workers in St. Paul Minnesota rapid contact with a large support group with substantial background delivering phone support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company performance, and Progent's target is to fix instead of merely annotate IT issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in St. Paul Minnesota remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they evolve into downtime, remote monitoring can ward off disruptive and costly network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a variety of platforms.
How Your St. Paul Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in St. Paul Minnesota, Progent's online network support specialists can provide professional and affordable IT help whenever your business requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair IT problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your St. Paul business works with a regular freelance consultant or employs a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in St. Paul Minnesota
Progent's online support services allow your St. Paul business to realize the benefits of timely, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in St. Paul Minnesota, nearby network service providers, whether consisting of independent consultants or a full-time IT staff, can handle typical technical issues. On the other hand, IT crises can strike when your regular resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual support people. In these situations, Progent's on-call support specialists give you an easy, fast, and budget-friendly solution to augment your local help and to pass on valuable knowledge to improve your ability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often rely on individual freelance consultants. Although freelance consultants have less internal costs than big service companies and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your company expands, system downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your network stays available.

  • Create a Scalable Basis for Smooth Expansion
    Companies often begin with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the organization. These poorly built environments need proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a network infrastructure that can provide the stable foundation to meet current business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complicated array of product alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a network engineer who is motivated to sell a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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