Fast Online Technical Support for St. Paul Computer Networks
For businesses located in St. Paul or anywhere in Minnesota, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve the majority of network problems rapidly. This reduces immediate costs because service calls require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick solutions somehow turn into large bills. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-tested methodologies which promote the highest level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to access your computer system without compromising system security.
Progent's sophisticated technical support database system includes extensive histories for all service that Progent's customers have received. Progent's authorized engineers have access to the records of assistance rendered to every Progent customer by every engineer. This archive of issues and responses is stored as a quickly retrievable proprietary database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at optimal solutions quickly.
Online technical support services available from Progent to businesses in St. Paul and anywhere in the state of Minnesota include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server design, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and certifies a consultant's network technology knowledge at the expert level. CCIEs can handle the most complex issues surrounding network infrastructure planning, installation, administration, compliance, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness because their deep expertise allows them to resolve problems rapidly. In many cases, less experienced service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of sophisticated on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of networking devices. Cisco technology expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs consulting services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security solutions that can strengthen the safety of your Windows, macOS and OS X, or Linux environment against assaults or assist your company to clean up quickly after a damaging breach. Security solutions offered by Progent cover comprehensive data security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile access; guarding your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to cover a broad array of computer technologies such as network architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance resolving anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your St. Paul Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who need quick access to an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Call Center software to meet the unique demands of your corporation, or adding temporary online personnel to work with your existing Help Desk team to deal with demanding situations like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology experts provides your workers in St. Paul or anywhere in the state of Minnesota immediate assistance from an efficient network service resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a crucial driver of company success, and Progent's goal is to resolve and not merely report network issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply online advanced engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in St. Paul, or anywhere in the state of Minnesota, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, remote monitoring can avoid disruptive and expensive service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in St. Paul or anywhere in the state of Minnesota, Progent's online computer support specialists can provide professional and cost-effective IT support whenever your organization requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your St. Paul business has a local independent consultant or employs a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complex integration projects.
Features of Progent's Remote Network Services for St. Paul
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give offices in St. Paul or anywhere in the state of Minnesota unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your organization world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in St. Paul and is also ideal for networks in more remote regions of Minnesota that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a per-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for online service and imposes no monthly retainer for services provided during regular working hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized professionals with skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, MS Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized resource for network generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that fit the unique requirements of your company.
- Advanced Remote Access Software
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require a costly personal service call. Sophisticated remote connectivity software and experienced technicians together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained organizations whose clients need instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.