Fast Online Technical Support for St. Paul Computer Networks
Immediate Online Help for St. Paul SystemsFor businesses located in St. Paul or anywhere in Minnesota, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve the majority of network problems rapidly. This reduces immediate costs because service calls require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick solutions somehow turn into large bills. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-tested methodologies which promote the highest level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to access your computer system without compromising system security.

Progent's sophisticated technical support database system includes extensive histories for all service that Progent's customers have received. Progent's authorized engineers have access to the records of assistance rendered to every Progent customer by every engineer. This archive of issues and responses is stored as a quickly retrievable proprietary database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at optimal solutions quickly.

Online technical support services available from Progent to businesses in St. Paul and anywhere in the state of Minnesota include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who need quick access to an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Call Center software to meet the unique demands of your corporation, or adding temporary online personnel to work with your existing Help Desk team to deal with demanding situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology experts provides your workers in St. Paul or anywhere in the state of Minnesota immediate assistance from an efficient network service resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a crucial driver of company success, and Progent's goal is to resolve and not merely report network issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply online advanced engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in St. Paul, or anywhere in the state of Minnesota, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, remote monitoring can avoid disruptive and expensive service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of operating systems.
How Your St. Paul Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in St. Paul or anywhere in the state of Minnesota, Progent's online computer support specialists can provide professional and cost-effective IT support whenever your organization requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your St. Paul business has a local independent consultant or employs a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complex integration projects.

Features of Progent's Remote Network Services for St. Paul
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give offices in St. Paul or anywhere in the state of Minnesota unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your organization world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.