Professional Remote Troubleshooting for St Petersburg, Florida Networks from Microsoft Certified Engineers
Small companies have traditionally been ignored by major network service firms. Many small companies allow themselves to become dangerously dependent on individual consultants or small support firms who don't have the bandwidth or extensive skill sets to react quickly or effectively to technical emergencies. Other small companies resort to giant support providers that employ technicians able to offer standardized fixes for ordinary issues but who do not have the experience and technical scope to deal with the diversity of environments and absence of standardization typical of small business IT networks.

Progent's time-tested approach to providing low-cost and successful technical support to small companies has made Progent among the most respected Microsoft-certified network consulting organizations in the industry. Progent has delivered remote help to small businesses in every state in the United States (See Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal network service team. Co-sourcing can save money and help meet schedules for major projects like software programming, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.

Primary Products and Technologies Supported by Progent for Companies in St Petersburg, Florida
Progent's national team of industry certified experts provides support for all facets of network systems used by organizations of any size. Areas served by Progent in St Petersburg include:

Service Delivery Options Available for St Petersburg, Florida Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, and network management. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity documentation, reliable follow-through, and strict cost control for a range of IT service delivery alternatives that include remote troubleshooting, onsite support, and high-end consulting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to give small and midsize businesses the ideal combination: in-person support professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site support visits is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, fault tolerant network design, virtual server strategies, plus integration, programming and training for business programs such as financials, operations, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and major software migrations, longer term initiatives like management reporting application programming and support, relational database software development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like data restoration and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also convenient for clients to migrate to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the multi- OS and non- standardized networks typical of small companies, and retains ownership of the software in the client's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Premier security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system protection and can help with advanced security programs like SIEM solutions to help companies comply with industry standards and statutory regulations for network information security and incident reporting.

The breadth and size of Progent's consulting team offer a powerful set of benefits to companies trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of network service, performing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for solving real-world network problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for quick repairs. An additional benefit of by-the-minute invoicing is that clients will not be tempted to allow incipient issues to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to each client. The discipline of documenting and organizing support records results in more efficient support and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who employ internal IT personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your St Petersburg, Florida business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's Catalyst wireless controllers simplify the administration of wireless networks by unifying the configuration and management of wireless APs, tuning Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing wireless uptime with rapid auto-failover, and hardening data security by identifying cyber threats and filtering traffic content based on user class and locale. Progent can help you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest wireless controller technology.

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    Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics platform that unifies information and processes across your business, interfaces seamlessly with other solutions, and connects workers, clients and vendors regardless of time or place. Created for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you set up and maintain a reliable, secure server and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full potential of Dynamics GP 2010.

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    Remote management cards offer network managers complete control of a server without the requirement for an on-site visit. Using remote server management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and support a high-availability business network that includes remote server management cards and Progent can utilize these remote management cards to provide efficient remote technical help. Progent has experience with a variety of remote management cards including Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical devices that drive your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include centralized management of modern cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to design and carry out an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT environments that span local offices, data centers, private clouds and public clouds.

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