Fast, Affordable Remote Network Assistance for St Petersburg, Florida Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality computer support to customers who have small-business budgets. Progent has built a powerful support solution that includes a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants certified in a wide array of IT practice areas, a Call Center service model that promotes efficiency and guarantees follow-up, a worldwide group of remote service professionals, on-site support options for the majority of most zip codes in the United States, and a company ethos committed to solving network issues in the shortest time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support team. This can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to help your business to design and execute your cloud computing strategy.
Key Practice Areas Serviced by Progent's Consultants for Business Networks in St Petersburg, Florida
Progent's national team of certified experts provides assistance for all aspects of information systems used by companies of any size. Practice areas supported by Progent in St Petersburg include:
Support Delivery Options Available for St Petersburg, Florida Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is based on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Service Model promotes fast response, thorough activity records, reliable follow-through, and strict expense control for an array of network support delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration process for new clients to accommodate emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's online network troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to give small businesses the ideal combination: on-premises support professionals when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site support calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to sign up for Progent's in-person computer service.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require prompt and dependable access to a professional Helpdesk with effective telephone support, online repair tools, and enough technical depth for full escalation. Since small and midsize companies usually are constrained by tight information technology budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business information networks stay up and running. Read more about Progent's Contact Center services.
- IT Consulting Services
Progent offers small businesses budget-friendly access to world-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection consulting, fault tolerant it system design, virtual server strategies, plus integration, programming and support for small business software such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as office relocations and massive system migrations, longer term projects like business information software programming and support, relational database software development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater levels of availability, security, and performance than is possible with the class of in-house data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain updated, security and performance is constantly monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also convenient for customers to migrate to a different service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for St Petersburg, Florida Small Businesses
Progent's size, breadth of technical expertise, and experience with enterprise network support enable small and midsize businesses to sidestep the pitfalls associated with over dependence on thinly staffed support firms or freelance consultants.
Teaming with Progent enables your small business to:
- Avoid Excessive Dependence on Individual Support Consultants
For network services, small companies sometimes rely excessively on freelance consultants. Although freelance service engineers have lower overhead than larger support organizations and can afford to charge nominally smaller fees, freelancers are occasionally spread too thin to react quickly to critical problems. If an independent engineer is busy with different client, sick, on vacation, or in training, the absence of replacement personnel may force your business to go without help in case of an emergency. The more your company expands, system downtime or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can disappear fast due to lower output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a large engineering team to depend on for advice requires them to train on the job while your business ends up with the costs for their ongoing training.
- Gain Access to Expertise in Complex Network Issues
Many small support organizations or independent consultants specializing in small company network support are capable of delivering routine solutions but lack the seasoning to deal efficiently with complex IT configurations that have a variety of operating systems, multiple sites, Voice over IP implementations, remote workforces, interconnected accounting and analytical applications, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive staff of specialists can be valuable to your small business because enterprise networks are characteristically complicated, support issues require thorough understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and protection calls for industry-proven leading practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with an IT system cobbled together on a tight budget. Without a proper architecture, a series of band-aid fixes commonly get tossed on top of a weak structure. As a company evolves, stability and scalability issues can obstruct the success of the organization. These networks need proper assessment, smart business analysis, and broad-based experience to upgrade to a network environment that can act as the solid basis to meet critical business requirements and support downstream growth.
- Team with Solution Consultants, Not Product Resellers
Smaller companies require direction and insight to navigate through an ever more complex maze of IT options offered for enabling business growth and improving efficiency. Businesses do not need an IT engineer or service firm that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match technical support services with the genuine needs of clients. Combining IT support and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the actual needs of a small business.
If your St Petersburg, Florida business needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).