Fast, Affordable Remote Network Assistance for St Petersburg, Florida Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality computer support to customers who have small-business budgets. Progent has built a powerful support solution that includes a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants certified in a wide array of IT practice areas, a Call Center service model that promotes efficiency and guarantees follow-up, a worldwide group of remote service professionals, on-site support options for the majority of most zip codes in the United States, and a company ethos committed to solving network issues in the shortest time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support team. This can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to help your business to design and execute your cloud computing strategy.
Key Practice Areas Serviced by Progent's Consultants for Business Networks in St Petersburg, Florida
Progent's national team of certified experts provides assistance for all aspects of information systems used by companies of any size. Practice areas supported by Progent in St Petersburg include:
Service Delivery Options Available for St Petersburg, Florida Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive activity records, consistent follow-through, and tight expense monitoring for an array of IT service delivery alternatives that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve most IT problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online computer support services.
- Onsite Support
Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support experts to deliver small and midsize companies the ideal combination: in-person service technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite network service.
- Phone Support
Progent's Contact Center Services are intended for all companies who require fast and reliable support from an online Help Desk with effective telephone support, online troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize businesses typically have limited IT funds and can provide little executive bandwidth for handling network support, Progent's Contact Center Services could be the most efficient option to ensure that business computer systems are always up and running. Learn more concerning Progent's Help Desk services.
- Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, server virtualization solutions, plus configuration, customization and support for small business applications including financials, operations, business analytics, sales automation, and productivity packages. Progent can help with one-time projects such as site relocations and massive software upgrades, longer term initiatives like management information software programming and customization, database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services like data restoration and malware removal.
- Application Server Hosting
Progent can host vital applications like Exchange and SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that support the gear of many of the world's biggest IT organizations, Progent can save you the investment in building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in a setting that not only provides the top degree of availability and extensibility but that is also easy for clients to transfer to another service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- platform and non- standardized networks typical of small companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize local resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for St Petersburg, Florida Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise network consulting allow small and midsize businesses to avoid the problems related to excessive dependence on small service firms or freelance consultants.
Teaming with Progent's Experts allows your small business to:
- Avoid Over Dependence on Individual Consultants
For IT services, smaller businesses sometimes rely heavily on freelance consultants. Although freelance support engineers carry lower overhead than larger support organizations and can afford to charge nominally smaller rates, individuals are often stretched to far to react rapidly to urgent problems. If an independent engineer is busy with another client, sick, on travelling, or in class, the lack of backup personnel may force your business to wait for help in case of a crisis. The more your company grows, system unavailability or difficulties with line-of-business programs get more expensive. The money you believed you were saving on an independent consultant can evaporate fast due to lost productivity. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a large engineering team to rely on for help requires them to learn with the meter running while your company winds up footing the costs for their continuing education.
- Have Access to Certified Professionals in Complex Network Solutions
Many small support organizations or freelance engineers who concentrate on small business network consulting may excel at providing routine solutions but lack the background to deal cost-effectively with complicated network configurations with a variety of platforms, many offices, VoIP implementations, mobile clients, integrated financial and operational applications, eCommerce, and specialized business software. Progent's background with global companies and Progent's extensive staff of specialists can be valuable to your business because enterprise networks are by nature complex, integration problems demand in-depth knowledge in many technical disciplines, and reaching a high degree of robustness, availability, and protection requires enterprise-tested leading practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with a network cobbled together on a tight budget. Lacking a strong basis, a series of ad hoc repairs often get tossed onto of a marginal structure. As a business grows, stability and expandability issues can hinder the productivity of the business. Such environments need thorough evaluation, smart strategic analysis, and broad-based experience to migrate to a network environment that will provide the solid basis to handle current business requirements and ease future expansion.
- Work with Solution Consultants, Not Product Resellers
Small companies need guidance and insight to navigate through an increasingly complicated maze of IT alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or service firm that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services exclusively. This allows Progent to align technical services with the genuine interests of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the actual needs of a small business.
How to Contact Progent
In case your St Petersburg, Florida company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).