Low-cost Computer Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in St Petersburg, FL
By offering world-class know-how when you require it, providing in-depth expertise for critical applications, providing innovative services such as virtual server hosting, billing solely for services delivered, and charging no setup or retainer fees for standard services, Progent allows you to maximize the business value of your information system and minimize support expenses. Progent appreciates that network protection, dependability, and efficiency are just as critical to small businesses as to major enterprises but that small companies lack the leverage to invest aggressively in information technology and internal service groups. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to deliver the IT support your company requires when you require it and at prices you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house IT service personnel. This can save money and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.
Key IT Areas Serviced by Progent for St Petersburg, Florida Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large group of Cisco Premier CCIE networking experts and Apple Computer accredited engineers, Progent offers emergency troubleshooting and low-cost online consulting to St Petersburg, FL businesses for a wide array of information technologies including:
Support Delivery Alternatives for St Petersburg, Florida Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Helpdesk Support Model promotes rapid support, thorough activity records, dependable follow-through, and tight expense monitoring for a range of network support delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or time loss of in-person support visits. The background of Progent's network engineers allows them to handle the majority of IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to address urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's remote computer support expertise.
- On-site Support
Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: on-premises support professionals when you require them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The wait time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about how to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, programming and training for business programs such as accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office relocations and major software upgrades, extended initiatives like management reporting software development and customization, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware removal.
- Application Hosting
Progent can host key business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible with the class of in-house data center that is achievable for the majority of small companies. Because Progent uses the same facilities that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually monitored, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of availability and scalability but that is also convenient for clients to transfer to another support firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can handle the multi- OS and non- standardized networks typical of small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote consulting to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for St Petersburg, Florida Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise IT support allow small businesses to avoid the pitfalls related to excessive reliance on small support firms or individual consultants.
Working with Progent allows your company to:
- Avoid Excessive Reliance on Freelance Consultants
For network services, smaller companies often rely excessively on individual engineers. Though individual support engineers carry lower expenses than more substantial support organizations and can afford to bill nominally lower rates, individuals are often too overworked to react rapidly to urgent situations. If an independent engineer is busy with another client, sick, on vacation, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your small business expands, system downtime or difficulties with line-of-business programs get more costly. The money you thought you were conserving on an independent consultant can disappear fast because of lost output. In addition, when freelance consultants encounter unfamiliar technologies, the lack of a large engineering team to count on for help forces them to learn on the job while your company winds up footing the costs for their continuing training.
- Have Access to Expertise in Advanced IT Solutions
The majority of small support organizations or independent engineers specializing in small company network support are capable of delivering routine fixes but lack the experience to work efficiently with complex IT environments with a variety of platforms, many sites, Voice over IP systems, remote workforces, integrated financial and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive group of specialists can be valuable to your business because big-company networks are characteristically complicated, integration problems require in-depth understanding of in numerous technical areas, and reaching a high degree of stability, availability, and protection requires industry-tested processes.
- Create a Firm Foundation for Growth
Small companies often start with an IT system implemented on a tight budget. Lacking a proper basis, a series of ad hoc repairs commonly get tossed onto of a marginal foundation. As a business evolves, stability and scalability issues can obstruct the success of the business. Such networks need proper evaluation, intelligent strategic planning, and in-depth expertise to migrate to an IT environment that can provide the solid basis to meet current business requirements and support future growth.
- Partner with Solution Providers, Not Resellers
Small companies require direction and education to work through an increasingly complex array of technology options offered for accelerating business growth and improving efficiency. They do not need an IT consultant or service organization that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to match technical support services with the real needs of clients. Combining IT consulting and product selling can result in a situation where the recommended solution is based on a predetermined vendor rather than being based on the actual needs of a client.
How to Contact Progent
If your St Petersburg, Florida business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).