Professional Online Service for St Petersburg, Florida Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been ignored by major IT support firms. Some small businesses permit themselves to become excessively reliant on freelance engineers or small support firms who don't have the bandwidth or comprehensive knowledge to respond quickly or efficiently to network emergencies. Still other small businesses turn to mass-market support firms staffed with technicians taught to offer by-the-numbers solutions to ordinary issues but who are missing the background and technical scope to deal with the diversity of environments and absence of standards that characterizes small business information networks.
Progent's proven methodology for providing low-cost and effective network service to small companies has made Progent among the premier Microsoft-certified network consulting organizations in the United States. Progent has delivered remote help to small businesses in every state in the country (refer to Progent's client testimonials).
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to accredited experts to assist your company to plan and implement your cloud strategy.
Main Technical Areas Supported by Progent for St Petersburg, Florida Businesses
As a Microsoft-certified Partner IT service firm with a large group of Cisco Premier CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and low-cost online consulting to St Petersburg, FL businesses for a wide array of computer technologies including:
Service Delivery Alternatives for St Petersburg, Florida Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing computer support is built on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and strict cost monitoring across an array of network service delivery options that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate emergency situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's remote network troubleshooting services.
- On-site Service
Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to deliver small companies the optimal solution: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Online Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of world-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system engineering, virtualization strategies, plus integration, customization and training for small business applications including financials, ERP, management reporting, CRM, and productivity packages. Progent can help with one-time projects including site moves and massive system migrations, extended initiatives like business information application development and customization, relational database application programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent can host key business applications such as Exchange Server and SQL Server in order to provide small companies with higher degrees of dependability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is also easy for clients to transfer to a different service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps ownership of the software in the customer's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting services to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for St Petersburg, Florida Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT support allow small and midsize businesses to sidestep the problems related to over dependence on small service firms or freelance engineers.
Teaming with Progent allows your business to:
- Avoid Excessive Reliance on Freelance Consultants
For IT services, smaller businesses often depend excessively on independent consultants. Although individual service providers carry lower overhead than more substantial IT service firms and can afford to bill nominally lower fees, individuals are often spread too thin to react rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of replacement staff may require your company to wait for assistance during a crisis. As your company grows, system unavailability or problems with critical applications get more costly. The money you believed you were conserving on an independent consultant can disappear quickly due to lower output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big consulting team to depend on for assistance requires them to learn on the job while your organization winds up footing the bill for their continuing education.
- Gain Access to Expertise in Sophisticated Information Technology Issues
Many smaller service organizations or freelance consultants focused on small business network consulting are capable of delivering connect-the-dots solutions but don't have the background to work efficiently with complex IT configurations that have mixed operating systems, many offices, Voice over IP implementations, mobile clients, interconnected accounting and operational software, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's large team of experts can benefit your small business because big-company environments are by nature complex, support issues require in-depth knowledge in many technical disciplines, and reaching a high degree of stability, reliability, and protection calls for industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small businesses typically begin with a network cobbled together on a tight budget. Without a carefully designed basis, a series of improvised repairs commonly get thrown on top of a tenuous foundation. As a business evolves, reliability and scalability issues can undermine the productivity of the organization. Such networks need proper evaluation, smart business analysis, and in-depth expertise to upgrade to a network infrastructure that will act as the reliable foundation to meet critical business requirements and support future growth.
- Work with Solution Finders, Not Product Resellers
Smaller companies require guidance and insight to navigate through an ever more complex array of technology options offered for enabling business growth and improving productivity. They do not need an IT engineer or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match technical support services with the genuine interests of customers. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a client.
Get in Touch with Progent
In case your St Petersburg, Florida business needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).