Fast, Affordable Remote Network Technical Support for St Petersburg, Florida Small Companies
For over twenty years, Progent has focused on providing world-class network support to clients who have small-business budgets. Progent has built a powerful support system that includes a streamlined, tightly connected virtual office network, custom online repair tools, a large pool of consultants certified in a broad range of IT disciplines, a Help Desk operational structure that maximizes efficiency and ensures follow-through, a worldwide group of on-line troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical problems in the least time and at the least cost to clients.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your internal network service group. This can reduce expenses and help meet schedules for major IT initiatives such as application development, business continuity planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer access to certified experts to help your company to plan and implement a sensible cloud strategy.
Key IT Areas Serviced by Progent for Office Networks in St Petersburg, Florida
Progent provides the support of accredited consultants for all facets of information technology deployed in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options for St Petersburg, Florida Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering network support services is based on the Help Desk structure common to larger IT groups. Progent's Helpdesk Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and tight cost control across an array of network support delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to analyze and fix hardware and software issues without the expense or delay of in-person support visits. The experience of Progent's IT engineers allows them to resolve most network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's online network support expertise.
- Onsite Support
Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for on-site service visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how and why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for all businesses who need prompt and reliable support from a professional Contact Center with effective telephone support, online repair tools, and enough technical depth for full problem escalation. Because smaller businesses typically have limited information technology funds and can provide little executive attention for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that small business computer networks are always up and running. Read more about Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and training for small business applications including accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and major software migrations, longer term initiatives such as management analytics software development and customization, relational database software programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical business applications like Exchange and Microsoft SQL to provide small companies with higher degrees of dependability, protection, and recoverability than is possible with the class of internal data center that is achievable for most small organizations. Since Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly tracked, and systems are regularly archived and available for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for customers to migrate to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert remote support to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-certified security consultants,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system security and can help with advanced security programs such as SIEM solutions to help companies meet business standards and government regulations for IT information security and incident reporting.
The scope and depth of Progent's consulting staff bring a powerful set of benefits to clients wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the forefront of IT service, performing a wide range of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for solving real-world network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and asks no retainer for services provided during regular business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for fast repairs. Another advantage of granular invoicing is that clients won't be tempted to allow simple issues to fester until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by each consultant to each customer. The practice of documenting and organizing service records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small companies who utilize freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your St Petersburg, Florida business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).