Professional Remote Troubleshooting for St Petersburg, Florida Small Business Computers from Certified Engineers
Small companies have typically been underserved by large network service firms. Some small businesses permit themselves to become excessively reliant on individual engineers or small consulting organizations who don't have the bandwidth or broad skill sets to react promptly or effectively to network emergencies. Still other small companies resort to mass-market service providers staffed with technicians able to provide by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to deal with the diversity of configurations and lack of standards typical of small business IT networks.
Progent's time-tested approach to delivering affordable and effective network service to small businesses has made Progent among the premiere Microsoft-certified network consulting organizations in the United States. Progent has provided remote help to small businesses in every state in the country (refer to Progent's client testimonials).
For larger companies, Progent can provide co-sourcing support to reinforce the skills of your internal network support staff. This can cut costs and help meet schedules for big IT initiatives such as application design and development, disaster recovery planning, network security audits, office consolidations, or software migrations.
Progent can also offer the services of accredited experts to help your company to plan and execute a sensible cloud strategy.
Core Practice Areas Serviced by Progent for St Petersburg, Florida Business Networks
As a Microsoft-certified Partner computer support firm with a large group of Cisco Premier CCIE network consultants and Apple Computer certified consultants, Progent provides emergency assistance and low-cost remote consulting to St Petersburg, FL companies for a broad range of information technologies including:
Support Delivery Alternatives for St Petersburg, Florida Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Contact Center Service Model promotes fast support, thorough service documentation, reliable follow-up, and tight expense control across an array of IT support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's network consultants allows them to handle most IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
- Onsite Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for in-person service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class IT professionals who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop network engineering, server virtualization strategies, plus integration, customization and training for business software including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including office relocations and major software upgrades, extended projects like business information software programming and customization, relational database application development and administration services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of availability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems are consistently backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of availability and scalability but that is in addition simple for customers to transfer to another support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps control of the software licenses in the client's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for St Petersburg, Florida Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT support allow small businesses to avoid the problems related to over reliance on small service organizations or individual consultants.
Working with Progent enables your small business to:
- Avoid Excessive Reliance on Individual Consultants
For network services, smaller companies often depend heavily on individual consultants. Although individual service providers carry lower expenses than larger support organizations and can afford to charge nominally smaller rates, they are frequently stretched to far to react rapidly to urgent network problems. If a freelance consultant is occupied with different customer, sick, on vacation, or in class, the absence of replacement personnel may require your company to wait for help during an emergency. As your company grows, network downtime or difficulties with line-of-business programs become more costly. The money you thought you were conserving on an independent consultant can disappear quickly because of lower productivity. Also, when freelance engineers confront new problems, the unavailability of a large consulting group to fall back on for help requires them to train in place while your business ends up footing the costs for their ongoing education.
- Gain Access to Experts in Complex IT Solutions
Many small service firms or independent engineers focused on small company IT support are capable of providing connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT infrastructures that have mixed operating systems, multiple sites, Voice over IP systems, remote clients, integrated financial and analytical software, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's large staff of specialists can benefit your business because enterprise networks are characteristically complex, integration issues require thorough knowledge in numerous technical areas, and reaching a high level of robustness, availability, and protection calls for industry-tested leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with an IT system implemented on a shoestring budget. Without a strong basis, a series of ad hoc fixes often get tossed on top of a weak foundation. As a company grows, stability and scalability problems can obstruct the success of the organization. These networks need proper evaluation, smart business planning, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable basis to handle critical business needs and support downstream expansion.
- Work with Solution Consultants, Not Product Vendors
Smaller companies need direction and education to navigate through an increasingly complicated maze of IT alternatives available for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise only. This permits Progent to match consulting support services with the real needs of customers. Combining IT consulting and product reselling can result in a situation where the recommended solution is built around a predetermined technology instead of being based on the true needs of a small business.
How to Contact Progent
If your St Petersburg, Florida company needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).